The best tasting burgers in town. Great burgers but the wait time is long. There was a guy at the keyosk for 20 min. When I got up there, I found ordering on the keyosk to not be user friendly. As a result, I didn't get fries and a drink. I didn't see the option without starting over. I waited another 20 min to get my burger. The staff wasn't at fault. It's the system. It isn't good at all. It needs to be overhauled. Although, it's my favorite burger, It's not always worth the wait. read more

Lots of mixed reviews for this location, but there wasn't any issues in my recent orders. This location offers plenty of seating and there is parking accessible in the front. For the $, the burgers are smaller and pricier versus competitors but they get the job done. I do enjoy their ice cream shakes every time I order and can appreciate their limited edition choices. read more

Shake Shack Pinecrest - Small strawberry shake + Cheeseburger (double stack w/ onions and pickles) - Burgers Near Me - Orange Village, Ohio

The customer service was horrible . The place was not clean. I waited 50 minutes on a chicken sandwich , shake and onion ring . The workers were talking about doing cocaine laughing and playing . They were making food with dirty gloves. Then i finally got my food and the sandwich was cold.. then i had to wait again for them to remake my food . This is my first time ever experiencing such a horrible time at shake shack read more

Worst $25 meal I've ever had. Dirty tables. It was do it yourself. Self order kiosk, ketchup dispensers empty. Way over priced. Should even get a star.. read more

Shake Shack Pinecrest - Weak meal for $25 - Burgers Near Me - Orange Village, Ohio

I got the shack burger that had the fried portobello mushroom on top. The burger was really good and all of the toppings went well with it. the only thing that I didn't like about it was I thought the mushroom was a little chewy. I really had to bite hard to get through it. I also got fries with the cheese sauce. The fries were really crispy on the outside and the cheese was different than your standard dipping cheese. The color was a lot whiter than normal and it had a very good creamy taste. I'm not sure what type of cheese it is but it must not be cheddar. read more

Shake Shack Pinecrest - Burgers Near Me - Orange Village, Ohio

Food is good. Service is slow. Order ahead and give them 15 - 20 minutes more than the time they tell you in the app/website. Even if it's empty inside they'll surprise you with how slow it is. read more

Not a great first impression at all. Ordering was great. Food got to our table in about 15 minutes, which was a bit long considering that it wasn't busy. The food looked sloppy. Toppings were sliding off the bun. Buns were smooshed. I was missing items from my order, including toppings and a side order, and we had an extra plain burger that we didn't order. The food was fine, but nothing special. The burgers didn't have salt or a seared flavor. It was just texture. The fried foods, both fries and pickles, were great. But overall a waste of money. I didn't enjoy the food for the $70 that we spent. It was like getting an upcharged burger from some basic drive thru place. I'd try another location because I really want to know what all the hype is about. read more

I remember when this place first opened a few years ago. The lines were long and people were at the registers. Now I know why this place wasn't so busy when I recently stopped in. The restaurant was filthy, the registers were unmanned (self-service tablet was used for ordering), and employees were chatting and laughing it up in the kitchen--nobody that worked there could be seen. It was such an odd feeling, like the place was on auto-pilot. My daughter and I figured out how to order on the tablet, grabbed a cup for my drink, and went to the soda fountain to grab a Coke Zero. The drink was flat and full of a lot of foam..Diet Coke, same thing. Tried the Dr. Pepper...nothing but water. I just paid $3 for an unpalatable drink. When I finally was able to get the attention of an employee in the kitchen (interrupting the loud conversation taking place), she looked like she couldn't be bothered--and she wasn't. Nobody came out to the soda dispenser the 90 minutes I was there hanging out. Our food finally came out and it looked yummy. Korean BBQ burger, bacon avocado burger, two fries and a maple snickerdoodle milkshake. The fries and the milkshake were really tasty, but the burgers were nothing special. My daughter's burger looked like it only had half a bun and it was soggy; my avocado bacon burger was flavorless. This was a waste of $38 that included a tip that I now regret leaving. Certainly, nobody earned it that day. Such an underwhelming and disappointing first experience. read more

Shake Shack Pinecrest - Fries, Avocado Bacon Burger, Korean BBQ Burger, and a Maple Snickerdoodle Shake. - Burgers Near Me - Orange Village, Ohio

We stopped here late on a Saturday night for a milkshake as a dessert. The employees were all very nice, helpful and working very hard late at night. We waited a little for the milkshake but I think it tasted great! read more

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I've never gotten the hype about Shake Shack. We went today because two other options fell through. Sweetie got a bacon cheeseburger and liked it. I got their special bourbon bacon cheeseburger. Baby K got chicken bites. We shared a couple of fries (they only have one size, a decent sized medium.) The burgers were squished and almost indistinguishable. I thought they were very small for the price and quality. Baby K didn't like the chicken, so I ate it. What there was of it- a six piece portion was almost entirely breading. The chicken itself, enough for maybe two McNuggets, was mushy and barely a step above the over processed McD's stuff. The fries were decent. Still flummoxed by what people see in this overpriced mediocre food. read more

I went here for lunch today and got their new truffle burger. It was so good! Great things: 1. Delicious food 2. Self service kiosk for ordering- skip the line! 3. Ketchup pump!! (I hate the packets!!) 4. Clean table 5. Fast service and convenient. They brought the food to us 6. Parking is close by read more

The floor was covered with water The drink cup I was handed had something splattered all over it The bathroom floor was both sticky and very slippery The gingerale had zero flavor it was soda water There was one drink lid available nothing has been restocked The insides of the exterior windows and doors had grease or sauce of some kind all over it I have been in a dozen shake shacks in Los Angeles, Las Vegas and the Cleveland airport this location at Pinterest is absolutely disgusting and I would never step foot in it again read more

Horrible Employees are rude Got a text that food was done - waited 15min inside Food was not edible. Over cooked and burnt I was told shack shack was good, so I tried it. This was my first AND LAST visit. There are way too many burger places to choose from - I will not settle for mediocre to crappy food and service Ambiance - dirty and crappy read more

I've wanted to try Shake Shack for a while, and had a chance after an event in Pinecrest. I placed an online order and walked over to pick it up. The online ordering was pretty easy, and pick up was pretty quick. This is one of those places where you can rack up a bill pretty quickly, with lots of add ons and customizations offered. I had a veggie burger and fries, always appreciate a veggie option. The burger smelled.... odd. Tasted great, but the smell was a bit off putting. The add on toppings were not very generous - I certainly did not get $2 worth of avocado, and I don't think they put lettuce on at all. I requested utensils and ketchup, and they did not make it into the bag. The burger runs small for the price. Fries were good and a generous portion, but i'm not sure I'd pay $13 for a burger and fries on a regular basis. Overall, not a bad experience, just maybe not one I considered on par with the cost. read more

First time visiting with my wife for lunch. Waiting a few minutes before someone came to the register? Service was friendly and the wait for the food wasn't too bad. Ambiance is OK, nothing amazing. $26 for 2 basic burgers, 1 order of fries and 2 small drinks. Lots of parking in the vicinity. There's an outside dining area for warm weather. read more

While I have heard about this place from many people, I have never stopped here before. Since I was out of town for work and wanted something sweet, we decided to stop. I had a shake and it was okay, not one that I will run back to have another but not bad either read more

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We were on our way to Swenson's and my wife said that she "craved" some Shake Shack. So we find ourselves in Shake Shack for the second-time ever. So half-way to Swenson's, I pull into a parking lot and head the opposite direction to head-over to Shake Shack in Pinecrest. Soo glad we did! The food, like before tasted great! The workers are friendly and accommodating and the place is kept clean and welcoming. The beverage and condiment bar was well-kept and everything was in-stock. We ended up getting a follow-up order of their bacon cheese fries as it was just so good. I also tried their 6 Ct nuggets (BTW, it was a nice surprise to find 7 in there! ). Those were gone quick, so quick I forgot to grab a photo. Similar to Chick-fil-A, in-terms of appearance, but much crunchier and a bit bigger. The BBQ sauce threw me off tho! It's less tangy, and it's not your Sweet Baby Ray's. Maybe I'll try some honey mustard next time. Maybe some people like the BBQ ‍ Anyways, again, we will be coming back. I'll also be utilizing the app next time, as in the last couple of months, we've already been here twice. I have a feeling we'll be seeing this place more and more. read more

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We stopped by here for a quick bite. The location was not the cleanest but it was okay. We got our food to go. I ordered the Shackburger which was delicious. My husband and I split the bacon cheese fries. Those were filling and tasty. The service was okay overall, I love the food here so I will keep coming back read more

Shake Shack Pinecrest - a hand holding a box of macaroni and cheese pizza - Burgers Near Me - Orange Village, Ohio

The food was decent but it was a hot mess in there- so many people working and yet they had no idea what orders were being made, or ready, and we waited about 20 min only to discover they probably lost track of our very small order. They need a lot more training or someone more competent overseeing things. read more

Needed to stop at a Shake Shack to see all the hype since we never had one in our area. The shakes were amazing however the fries and burgers did not live up to the excitement. We have tried the tiramisu shake, chocolate shake and chocolate peppermint shake during the holidays. read more

Food was under cooked and overly greasy. Had to return two burger that were almost bloody. They did happily remake them. Staff is asleep at the tables for customers. read more

I was waiting 35 minutes to get a burger and fries that's ridiculous, never again. Staff is so slow and looks like they don't care just having fun there. read more

Some of the staff here seem extremely disorganized. My entire order was delayed by almost 30 minutes simply because of a lack of fries. Is there even a store manager overseeing operations? read more

Ordered lunch on-line. Very easy. All choices clearly laid out so you got exactly what you wanted. Walked in and food was hot and ready for pickup. Their to-go containers are ideal and eco-friendly. The burger even had a wrapper on it so no messy hands. read more

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Online orders are always cold and delayed and staff has an attitude. I won't be back.

Me: "No bun on my cheeseburger, please" Shake Shack: "We can't modify anything." Me: "So you'll put it on a bun, then I'll remove it and throw it away?" Shake Shack: "Yes" I used to joke when I was a kid that Burger King was "have it your way" while McDonalds was "have it OUR way." Guess this Shake Shack has that old school McD's philosophy. Food was amazing, of course. Just annoyed tho have to throw out the bun I didn't want. :( read more

Shake Shack Pinecrest - Before - Burgers Near Me - Orange Village, Ohio

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After the carry out service I received, I couldn't enjoy my food. I went to pickup my food which was ready right on time. They had terrible figuring out my name then handed me my bag with my shake. I assumed the straw was in the bag because that's what mcds and most restaurants do. I noticed most people's bags were folded shut but mine was not. I figured maybe they didn't have a chance since I picked it up on time. I didn't even look in the bag and it's raining outside. I just wanted to get back after a long day to eat my food (also containing my sisters food who wasn't present). I dig in the bag to hopefully find the straw and all I feel is sauce and grease. Omg! So I turn on the light and look in the bag and there is my food just out in the open. No covers?? How is this a to go order but my food is open. Then I realize there is no straw. How am I supposed to drink my shake? Also there is no kbbq sauce to go with my kbbq fries. Also!!! There are no napkins which I requested. I was pretty pissed about this upon arriving back to my hotel. It was almost closing time anyway. I was too upset to call the restaurant and nothing to do about it anyway. Experience ruined. Cheese fries with kimchi seasoning was good. Would have liked to try out with the kbbq sauce I was supposed to get. Food wasn't very warm. read more

Shake Shack Pinecrest - To go order - Burgers Near Me - Orange Village, Ohio

Shake Shack is like your average McDonalds, but pricier and less food. The extremely small portion sizes for the high prices just because it's in Pinecrest makes the experience not worth it to me anymore. The burgers are mini in size and fries aren't much. I can get a lot more at McDonalds for A LOT cheaper. Food was average. read more

Shake Shack Pinecrest - Burgers Near Me - Orange Village, Ohio

Quick fix on taste of good burgers and shakes! Yes this is the place. The food is delicious and shakes are great. This is our 4th time visiting inside and every time the condiment station is a bit messy and out of stock of napkins or sauces. Beyond that I would recommend the spot for a casual dining experience with friends or family! read more

Shake Shack Pinecrest - the entrance to the restaurant - Burgers Near Me - Orange Village, Ohio

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I used to love this place, until my visit today. It's been a while since I have been here, and it has fallen off. When I walked in, the place was a mess. The service was terrible, and they were rude. They were busy, so I had to wait extra time for the food. You would think the food would be warm since it was so busy. Everything I got was barely warm. I noticed when I got to my car, but I wasn't about to go back as slow as they were, as well as rude. I spent over 30.00 on 2 sandwiches, fries, and nuggets. I would recommend going to this location. The only positive thing, is that at least my order was correct. read more

Food was cold, service was awful. Text saying "we will take your food out to you" for someone to yell at us and say "your food's over here!" Absolutely worst experience at shake shack- Embarrassing for the owners of this place. TERRIBLE FOOD AND SERVICE- DO NOT GO HERE- read more

I Swear my burger had a bite out of it. Also service isn't great at all and food is overpriced for the size

Not my first experience at Shake Shack, but for the first Shake Shack in Ohio, it brought back so many tasty memories! You can't go wrong with the double ShackBurger, Fries, and Raspberry Ginger Lemonade! I contemplated to skip the fries, but I am so happy I made the choice to order them! The raspberry ginger lemonade was the perfect summer drink to wash down all this great food. Come check out Shake Shack at Pinecrest! read more

Shake Shack Pinecrest - Burgers Near Me - Orange Village, Ohio

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Another great set of burgers. Wow, the flavor and freshness is worth the visit. Not to mention, the burgers are out together well and stay together. They appear to be implementing good COVID practices. I just don't recommend the beer. My tall draft tasted like it was waiting to be poured since pre-COVID and it came 3/4 full in a paper cup that wasn't big enough for a tall beer in the first place. Milkshakes are better anyway. Resist the draft line and go shake. read more

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I love Shake Shack! I don't love this one so much. In fact, I am only giving it 3 stars because of past experiences with Shake Shack and the friendliness of the cashier. The kitchen staff is totally out of control and unsupervised. Lots of yelling and socializing. Meanwhile, my fries were horrible and kitchen staff were constantly walking through the restaurant and socializing and yelling. It made for a very uncomfortable dining experience. The restaurant was also dirty. If this was the first Shake Shack I ever went to, I don't think I would go back. Just a disappointing experience and pretty obvious the staff doesn't care about guests and is here to socialize. Ridiculous that Shake Shack wants me to email my review and receipt to them. I really want to put more effort into this after a bad experience. Read all the other reviews. You know this outlet is performing poorly and has little or no effective management and that the kitchen staff is running wild. The staff reeks of weed, runs around the dining area screaming and just doesn't give a sh*t and obviously no one in management cares either. read more

After trying this place 1 time, it's already overtaken 5G as my 2nd favorite fast food / fast casual burger. Sorry 5G, you're #3 now. The food is really good. Especially the burgers. I had the double Shack Burger, fries with cheese, a large Arnold Palmer, and a Triple Ripple Concrete. I have zero complaints about any of the food. The burger was juicy, flavorful, and had a fantastic grilled crust. The fries were crinkle cut and crispy, even while topped with their white cheese sauce. The concrete was fantastically thick with plenty of PB. My cashier was friendly, and knew what she was doing on the register. The other cashier looked like she was having some problems. In her defense, her customer was ordering for 4 people and had a complicated order. Two things prevented this place from being 5 star. First, it's quite expensive, despite being really good food. My order came to 22$. #HolyCrap! My other issue is this place a bit small. There was a line 10+ people long waiting just to get in the door...and after placing orders, people had to stand and wait for a table to open up. I will be back because of the food....but not often, because I'm not rich. read more

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We just had to try out the first Shake Shack in Ohio when it opened. We've had it once before in Baltimore and thought it was good. We went on a Friday night and it was busy! You had to wait to sit down and get a table. I had a double cheeseburger, it was good, but huge! I didn't realize how filling it would be or would have just got a single. I also got the cheese fries which were the bomb, I'll definitely keep springing for those. And then lastly I split a brownie shake - also tasty! Overall the food was great, the ambiance was good and I will definitely be back! read more

Wrong order. Missing half, was delivery and didn't know until driver left. Wouldn't answer phone. Plastic in cheese sauce.

Terrible customer service at this location. Waited 10 minutes for someone to come to the register and she was very agitated that she had to take my order. Great shake but wouldn't go back. read more

I have Such mixed feelings, so I'll start with the food stuff. The food! This was a delicious burger- super high quality beef, yummy sauce, perfect bun. The fries were also great and I can normally pass on fries. This was my first visit to Orange Place, so this part is really a poor reflection on that location, but I despised it. The parking was horrible- we drove around for a while looking for a spot, and when we did we had to walk across a huge grassy area. Whyyyy they're not using that for parking I don't understand. This was frustrating enough that I'll never come back to this location. We walked in on a Tuesday at 12:30, so we expected to wait. But there was no line and we got our food in a reasonable amount of time. My biggest complaint was there are not enough seats! We stood around waiting for a place to sit for a while and we spent our lunch being hawked over. Service was not bad, but not especially friendly. Unless they open a location closer and more accessible, this was probably my last Shake shack trip. read more