Flee!!! Run!!! Be going and be happy! The cashier was letting us know all the items we were ordering that he hated. The managment is not. Complete sentence. It was fun joking with the rest of the people in line though XD Life is short, go make a sandwich and eat in the park! read more

I ordinarily love Panera, but this location was definitely a disappointment! The woman at the cash register got confused about my order several times, and I had to clarify what I wanted with each piece of the order. She charged me for twice the price and then had to fix the issue afterward. The cup of coffee that I got was WAY too strong (I was a barista for years, and understand what a good cup of coffee is), to the point inedibly bitter. My sandwich was missing several of the ingredients that come on it and was sloppily made (red peppers only in one corner, etc.) My husband's soup was lukewarm, and his turkey sandwich was made on cinnamon bread! The entire delivery, from start to finish, was poorly executed. I would recommend choosing a different location for your Panera fix. read more

I love Panera but not this location! I used to visit this location 2-4 times a month. Almost every order would be incorrect. Recently visited this location again after about four months and again, my order was messed up not once but three times after I asked them to fix it. Not only was it a complete different sandwich that I had ordered, once I told him that's not what I ordered, I still didn't receive the correct sandwich. After the second time of my sandwich not being correct, the drive-through attendant decided to argue with me about it. Completely unprofessional. Not worth the trouble. Just make the drive to another location. Poor management. read more

Delicious soup and kitchen sink cookie. Those are the only items I buy anymore. The drinks taste bland. I've tried the pasta and it was overpriced and missing flavor. read more

We have been several times now therefore I can say the following are not isolated incidents: The tables are consistently dirty, the front counter is always staffed with mush-mouthed teens and twenty-somethings who cannot enunciate words or seem completely disinterested in taking your order, and the kitchen staff are clueless when it comes to keeping meals coming out on time or in any certain order - especially on busy weekend days. *** TIP FOR THE MANAGER: While I am placing my order, if I have to ask "HUH?" more than once when your counter staff half-heartedly mumbles something, those people do not belong on the front lines. Hire people who really want to work. Let McDonalds hire the kids who just want a pay check. *** Further the kitchen staff seems to have zero concept of something as simple as dredging the kettle of soup for actual vegetables/noodles, instead just skimming the broth off the top and slopping that into a bowl for you. My black bean soup was just a bowl of brown water until we went back to the counter and had the manager fix the problem. Lastly, the restaurant is just laid out horribly. Sugar, creamer, coffee lids, etc are on the end opposite from the coffee decanters, near the exit doors -- while the trash and dirty dish receptacles are sit closer to the pickup counter. Seriously, what idiot did the layout for the counters?? Foot traffic doesn't flow, it chokes in a confused mess of people trying to figure out where to get lids and creamer, and where to throw their trash. It just doesn't make any sense at all. Overall this is just a horrible Panera Bread location and a complete let down after waiting so long to get one in Smyrna. It will likely go the way of Smyrna's defunct Red Robin: closed, torn down and turned into something better. A complete shame. The only hope for this place is if Panera-Corporate steps in and does a complete reset. read more

Ordered the roasted turkey avocado bacon sandwich. Got home and there were two tomatoes, lots of Mayo, one very small piece of turkey on one side and one slice or avocado on the other. No bacon at all. Tried calling but no answer read more

Placed an order online, staff couldn't find it. No one willing to help find it. When they did find the order, no one had even started on it. No apologize and poor attitudes. read more

I love Panera. LOVE. I am incredibly torn. I want to give four or five stars. But the problem here is that they are very very slow. The food is amazing, as it is at all the Panera restaurants. The service is Meh. If you go during the lunch rush, you will most likely get good service. I would not suggest going in the evening though. The last time I went it was slower than it is during the lunch rush. Plus I stood there and watched them get three orders wrong, and the woman working was snotty and rude about it. She went as far as to say the customer was wrong about their order. She didn't even offer to fix HER mistake, she just suggested they go get a refund. I love Panera the brand, and I sure hope this particular Panera gets it together so they aren't driving customers away from the brand itself. read more

I've been to this particular Panera twice and both times the food was not good. First time I got the potato soup. It tasted like dirt. Maybe the potato's were bad. Second time I decided to pick up a bread. Got home and the bread was so stale I couldn't chew it. I have been to other Panera Bread stores and had a great experience but not this one. Can't bring myself to go there anymore. read more

I love panera, but sometimes they sell products that they don't have and need to replace them with others that are not very pleasant, coffee in the morning is not enough read more

I've never had an issue with this location. I order Rapid Pickup often and my order is always correct, and the food is fresh and delicious. The staff is always nice and the restaurant is clean and orderly, in my experience. read more

Exhausted after a 5 hour drive, I was hungry. Not many food options in the area - I arrived to find out they were closing and the register was closed. The manager saw my disappointment, and I was given tea and muffin for free. The fennel tea was just perfect - as was the pumpkin muffie, and I could take my time and enjoy while they were closing. Great service. read more

I was very surprised to find this place very dirty. It was 5pm, before any dinner rush they might have coming but the restaurant was not clean. Most open tables had not been wiped down, food scattered around the floor. It was not busy at all so no excuse why they would not have someone cleaning up the dining area. When you order a pick two most Panera ask you if you want chips, bread, or fruit but not here. They provided a piece of French bread even though I would have preferred fruit. Not sure I will return here again, sad excuse of a Panera. read more

We eat here semi frequently, never had a problem with food or the service. We've had many different items from the menu. Today I tried the new Tunisian Chickpea Cauliflower soup, really packed with flavor. Vegan with peanuts. Try it! Paired quite nicely with the Asian Sesame salad. Wife likes the Strawberry Poppy salad and Broccoli Cheese soup. Pay no attention to the negative reviews here. read more

Alright, don't get me wrong, I am a huge Panera fan and a small complainer. But this location was, um, okay. Cons: I was traveling with two family members and it took about ten minutes to get our order. Granted, we did not order a substantial meal but at other Panera locations, I can barely sit down before it's completed. It's worth it to add that there were maybe four other families in the entire restaurant -- not exactly rush hour! The tables were all slightly dirty and needed a good wiping down. I ordered macaroni and cheese in a bread bowl, but it was very, very small. There was almost no macaroni in it. The bathroom was small but acceptable. One stall was out of toilet paper and the second stall was almost out. Our road trip was about 10 hours long and I have to say, it was one of the better restrooms we encountered! Pros: This location had green tea!! I've never seen that before and it definitely did not disappoint. I gulped down probably three cups worth. read more

Don't get all the negative reviews. I always had great service the two times I've been here (once with drive-thru, the other walk-in) and my order was never messed up. Shout-out to Cyndi at the cash register for her friendly service! Oh and if you don't want a side of bread you can ask for a bagel, chips, or apple read more

Let me start by saying this...if I could vote negative stars I most certainly would. If you've read the other terrible reviews about this location, they are accurate. I also love Panera, but this location is consistently the worst Panera I've been to for several reasons...the staff is not friendly, nor are they helpful, which is a direct reflection of the management. The place smells terrible and is dirty every time I've gone inside. Almost every time I've given this place another try they are out of the items I'm ordering, popular items that they should make plenty of...like coffee at 8am. And lastly, they mess up, or leave out items when I've gotten things to go. Don't waste your time going to the Smyrna location, you'll be better off driving to the Murfreesboro. read more

A few things I'm going to rate: Customer Service is OK. Orders placed are 98% correct--for me. Bathroom is DISGUSTING & too small!!! Sweet tea is never sweet & bland. Tables & chairs need to be wiped--OFTEN. The only way to avoid the negative is to just go to the DRIVE-THRU!! read more

I ordered two bagels and both of them were cold and rock solid one of my bagels wasn't even right I wanted a cinnamon bagel they gave me raisin. read more

Panera Bread - Cold. - Sandwiches Near Me - Smyrna, Tennessee

I have been to this Panera multiple times and 9 out of 10 times they get my order wrong. Very disappointing. I don't order anything complicated, I just ask for no tomato. Which then comes with multiple ingredients left off. Or only half a sandwich when I order a whole. I won't be back. read more

would love to post a picture of my sandwich. went through the drive thru and ordered a bowl of soup and a sandwich. my sandwich was only bread with nothing in it. not cool Panera! didn't open my lunch until I got home and didn't feel like driving all the way back. $12 wasted. read more

Consistently a fail. I don't know why I've even given it as many chances as I have at this time. The service and food are always sub par (and I'm not talking about drive through waits - I don't even bother with that). We used to order rapid pick up, and they always forgot something. But even when we order in store, they still mess it up. And these are orders with no special requests. I can't imagine them getting one of those even close. They try to take a lot of shortcuts, like half full dressings on your to go orders, leaving out items that normally come with food (croutons and cheese for French onion soup). Don't bother. Go next door to chili's and get a 3 for $10 meal. You'll get better food that's also cheaper than this overpriced joke. read more

I used to buy a dozen bagels a week at the Smyrna location. In the last 6 months, the bagels are so dark, that I really don't know how anyone can bite down on one. I have written their home office, but still no change. The bagels used to sell out just about every day, but now, all the bins are full. I travel around 12 miles to the Murfreesboro Tn store, and their bagels are always perfect. read more

There was one flaw in Panera's business plan when they built in Smyrna. Well two - some people probably won't go there because it sits on hallowed ground. This used to be where the mecca of deep fried catfish and hushpuppies resided for many years - The Catfish House. No one holds a grudge longer than a catfish fan. Second - they built downwind from Logans Roadhouse. My wife and I got out of the car and were instantly tempted by the smell of grilled meat from across the street. "Are we sure we want a panini?" But here is where they tried to offset that mistake: the parking lot. They situated the entrance/exits in such a way that you have almost no hope of getting out once you are in. You eat here or risk your life trying to escape. "Do we really want to try to cross over that traffic for peanuts and a moist juicy steak?" We stayed - plus we had a gift card - that helped with decision as well. We paid $8.00 each for half a sandwich and a cup of soup and small bag of chips. We were upcharged a $1 for some reason on our pick 2 deal. "You get the Pick 2 for $6.99, but if you get this with it the price is $7.99, but then again if you go this route it's only 60 cents more on both or one of the either or maybe all the selections - I know, confusing. Might be because I got a panini or because I had blonde hair - I don't know. Good food, but not a great value. I can think of several things I would have rather had for the same price. We frequented the one that used to be in Gatlinburg several times, but food ALWAYS taste better on vacation. There bakery products are good and fairly priced. I would go back, but it will probably be a while - I just wasn't that impressed. Maybe if they started serving a fried catfish sandwich as an homage to the institution they replaced... read more

Never coming here again. I ordered broccoli cheese soup and a bbq chicken flatbread. It was both super salty and then what made it worst is that this food gave me food poisoning. And a worst kind of food poisoning I ever had. Literally was out from Wednesday all the way to Monday from it. Ended up bleeding from my insides from the amount I had to go. (Im not exaggerating either my stool was black...) I was unable to eat or do anything for the whole time I was sick. And I know for sure it was their food because me and my friend ate the same thing the entire day except he didn't have Panera Bread he choose to drink his protein shake instead. read more

If you come here - be prepared to wait!!! Even at peak hours they will have ONE person taking orders and getting orders. I've been in line here only to have them take four more people's orders prior to preparing a simple dozen bagels to go. Finally I had to get the cashier's attention and demand that they get my bagels so I could leave. All the self -ordering kiosks and pre-order apps in the world can't help this place become efficient if they don't Staff the front end food prep with human beings! read more

This Panera has bad reviews for a reason. I chose a baguette as my side (the default) and they didn't give me anything. When I asked if it came with a side, they told me I had chosen no side and were reluctant to give me anything... even though it's included. On an even worse note, the food was honestly bad. I got a grain bowl, which is typically warm. The chicken was ice cold, and overall the bowl was just not good. I've had many of these from other locations and they were just fine. Between the employees, bad food, and unjustifiably high cost of Panera... I don't think I'll be back. read more

This location was pretty good. My food was just like other Panera bread locations although the turn off was when I pulled up to the window to pay and I noticed they had swept and mopped the floor and there were huge piles of dirt/garbage they were stepping around. It was just sitting there for someone to pick up at a later time. It was very unappetizing. read more

I ate here while passing through. All the employees were super nice. However, my order was messed up. I ordered pasta with steak (instead of chicken) because it was recommended by the cashier. I didn't want apparent raw chicken on my pasta (comes with it) so she suggested steak because it was cooked. However, the steak left a pool of red blood on my white sauce. It appeared medium rare in the middle. Then on top of that, they gave me bread as a side instead of chips. I also ordered a bagel which I waited for but the cashier started checking out the other people in line. She never made eye contact with me again. I asked someone else who worked there if I could get my bagel, but they said the cashier has to get it. :( i also noticed many of the lights over the tables were burned out and there was trash all over the floor and on the ledges by the tables. I don't think anyone was working in the dining area. Unfortunately, it wasn't a pleasant experience. read more

Panera is quite possibly my favorite chain restaurant and to top it off the Smyrna location offers an extremely convenient drive thru. The restaurant is clean and the employees are always pleasant. read more

Consistently lacking service and inconsistent food. Drive thru experience is always incredibly long and last visit resulted in me sitting for 10 minutes just to order and around 7 minutes after I paid waiting for my food in the drive thru- watching 3 employees walking around doing nothing, drinking drinks, talking to one another...no one said a word to me on why the long wait for a salad and mac n cheese until I caught their attention and asked what was going on. Those same employees then had my food ready in less than 90 seconds. They really need to work on better streamlining their processes. read more

Just ordered a salad in the drive through. The salad I ordered was suppose to have cheese and frizzled onions (as an add on) I got home to realize that neither was on the salad. I paid for extra add-ons and one of them was missing. This team was more concerned with getting off as opposed to doing a great job! If they weren't closing in 7 minutes from when I returned home to find this discrepancy, I would have returned. This leaves me at a loss and a very unhappy customer! Never again!! read more

We walked into this location after reading some mixed reviews. Looking back, I should have trusted the two stars and looked elsewhere for food. Upon walking in, the one cashier working was already more than overwhelmed with the six people in line. Our group of five attempted to navigate the kiosks but two were not functioning so we waited in line. Once the ordering process was over, two salads came out with the chicken still frozen and stuck together. I can safely say tat the chicken was most likely salmonella free because it was covered in freezer burn and ice crystals. I walked up to ask if they can fix the issue and the head sandwich builder looked at me like I was crazy. I, for a second, thought he was going to ask me to just eat it anyway. He stuck his gloved hand into my salad bowl and shouted "we're gonna have to start microwaving the chicken guys." I returned to the table, took a bite and the chicken was still frozen. I had also ordered a tuna sandwich with cheddar cheese. That half of my two pick meal was edible, but just as edible as a slimy scoop of grey tuna on beige bread can be. Guess what else was missing? The cheese. I didn't complain about that tho, mainly because I was over walking back up. But I give one star because at least the water was as advertised and the chips were edible. read more

Panera Bread is a great restaurant. This one is mediocre. Slow, nothing for them to have the previous days soup menu up. You can get to know the staff easily though, since they're always talking about their personal life. read more

This location was very clean and efficient. Honestly, it was the best pick 2 I've had from any location, as far as size and quality. Also, the frontega chicken sandwich was dope. read more

I have given this specific Panera many chances, but my last visit was the final straw. I've ordered rapid pick up on 3 separate occasions, and each time my order was missing something or my sandwich was put together so sloppy. I've ordered delivery twice and both times the food took longer than 1 hour to arrive, and thus arrived cold and one time my sandwich was sloppy again. My most recent visit, I chose to dine in. I had a coupon for bogo you pick two, I was using the kiosk to order when I realized I left my card at home and would need to pay cash, so I switched to register to order. My cashier did not even greet me! I began ordering my food and she kept sighing loudly showing that it was an inconvenience for her to take my order (even though that is her job) and to make it all worse, the manager on duty, Blake, was standing very close to her and said nothing about this entire order. The cashier continued sighing loudly, gave me my total, I paid and sat. I will not be returning to this Panera because if management is going to stand by and allow this all to take place, it isn't worth my trouble. EAT ELSEWHERE! read more

Consistently the most poorly-managed Panera Bread in existence. I keep swearing never to waste another dime here, then forgetting and having to relearn my lesson. To reiterate what other reviewers have said: *FILTHY, even when not busy. Two nights ago I saw a busboy-type person walk past us three times kind of looking for something to do and not cleaning up the mess the toddler who was there before us had spread over about six tables and all over the floor. *ridiculous portions OR sloppy craftsmanship. I get this isn't hand-cut crystal, but even an eight year old knows if you have a chicken sandwich that's cut in half, the chicken shouldn't just be on one half and the other side consist of just bread. The other day we ordered two sandwiches and two drinks. The food never came out after the drinks. Had to go ask. They act all confused and then ask to see my receipt. I finally get our food but they give it to me all on the same plate? I had to ask for another plate and the second order of chips. I asked for some mayo and the guy says "sure" and leaves me standing there. Two minutes later he's back. "What else can I get you?" "Still waiting on the mayo." He's a really nice guy but for pete's sake. *GLACIAL PACE, I just sat for more than 15 minutes in the drive thru FOR A COFFEE and there were only two cars in front of me. I won't even get into what I've seen workers do while I was waiting at the drive thru window. What are gloves even for? I hope I've learned my lesson. I wish they would read these reviews and do something about the restaurant. Panera is a great place. This location is an embarrassment. read more

I enjoy going to Panera and having a bowl of warm tasty soup a long with half a sandwich. The free WiFi is nice and the atmosphere is pretty good. The food is always good and the staff are friendly. I recommend this place for a nice lunch or early dinner option. read more

So this is my second try at this location. And as other reviews said. They are slow, my food was kinda old/cold after waiting 20mins past the rapid pick up time. Which i sat there for. The place is dirty and has some kind of smell inside of rot. Ill stick to any of the other locations. This one needs help. Knock knock home office. read more

I'm a huge fan of Panera, but not this location. I love the bacon, egg and cheese brioche. Two out of the three times I ordered it here, I was ready to toss it in the trash. Last time, the brioche was as hard as a crouton. This morning the bacon and cheese were left off and the egg was overcooked/bun scorched. The first time I got a refund and apology from the manager. This time I decide to avoid this location entirely. read more