I stopped by at around 10 am? today before going to the hospital to see my sister. I went through the drive thru where the girl taking my order was so patient and kind, as I was having to ensure the sandwich would be heated and without ingredients my sister would be allergic to. My sister (whom is pregnant) was so happy to receive her turkey sandwich. Thank you so much to the girl who took my order and worked at the window (possibly the same person?). It was a stressful start to my day and you were so kind :,^) read more

I ordered 2 sandwiches on the app for "rapid pickup " it took an hour and 20 minutes to get finish( about 30 minutes longer than expected ) . When I told the cashier she shrugged her shoulders at me read more

Absolutely atrocious service at the Oswego Panera. It is genuinely ridiculous how long it takes to get an order here, and the fact that it happens EVERY. SINGLE. TIME. makes it even more unacceptable. Today, we ordered TWO BAGELS, and they were already over 20 minutes past the estimated pickup time. The other day, my soup and salad were 30 minutes past the time they said they would be ready. How is this acceptable? These are not complicated orders, and the entire point of ordering ahead is to save time. Giving customers a pickup time and then consistently failing to meet it by 20-30+ minutes completely defeats the purpose. If the location cannot keep up with the orders it accepts, then something seriously needs to change with staffing, management, or how orders are handled. This is not an occasional inconvenience or a one-time mistake. It is a consistent pattern of ridiculously long wait times that shows a complete disregard for customers' time. People plan their schedules around the pickup times they are given, and it is beyond frustrating to show up expecting your food to be ready only to be left waiting well beyond the promised time. The wait times at this location are absolutely unacceptable, and management needs to address this immediately. Customers should not have to expect a 20-30-minute delay every time they order from Panera. Do better. read more

I love you Panera but 20 minutes for a bacon egg & cheese croissant is crazyyyy. I'm not usually one to complain but I've been trapped in this drive thru 3 times now for 20+ minutes. And it was burnt. Sad. read more

I will never return to Panera in Oswego ever again. I waited in the drive thru so long and didn't even get to order. 30 mins later I hopped the curb and left just so I could ACTUALLY GET LUNCH somewhere else. Great work!!!! read more

This was a horrible experience. The line took me from start to finish 37min to get 3 bagels and 2 coffees which they completely got wrong. Do not waste your time. Go somewhere that cares a little more about their customer. read more

7 am and they are out of stuff. Then they box you in a drive through where you have to wait for the slowest staff to complete orders in front of you. Will never go back read more

Slowest drive thru line ever. I placed my drive thru order at 10am. Went into the drive thru at 10:15 when it said it was ready and I STILL had to wait until 10:40 because there was somehow a "mix up" on my simple mobile order? They need to get everything together and hurry up with everything because I honestly don't know how you could screw up a mobile order when I could have gone into the kitchen and made it myself. Pretty disappointed. Got my order and there were no napkins or utensils. There were people in the drive thru getting visibly upset and one of them walked out of their car to knock on the window. I am not one to write reviews but this was upsetting. Get a better system and faster workers. read more

Ordered steak salad. The 'steak' looks like something out of a can of dog food. I'm not even sure it's actually beef. Not worth the $$$. Don't bother. Sure font know what's happened to this place read more

Drive thru line is so slow, food is also just thrown in the bag, please dont ever come to this location again. i got stuck in the drive thru for 40minutes... read more

If you are going to this location stay out of the drive-thru. You will be stuck for 30mins waiting on a mobile pickup. They won't park the cars that hold up the window at all. This happens EVERY TIME I go in the drive through. read more

This is the slowest drive through I think that's ever been. 25 minutes plus more than once. It is absolutely insane to me that it takes 25 minutes for a coffee. Have the people waiting on food that is being cooked in the drive up spots you have designated so those getting drinks and quick pastries don't have to wait this absurd amount of time. read more

Gave me the wrong cream cheese and forgot my loaf of bread, went back to get it, manager kept putting her hand on my arm. Bit weird. Ciabatta sandwich was disappointing, mostly bread. Sucks, love the Upick2 combo. read more

I used to love going to Panera bread where a group of us men would meet for breakfast. This Panera bread in Oswego is so dirty. They should be shut down. The quality of the food is horrific. It's terrible, and then they charge you an arm and a leg for a skimpy Sandwich and the coffee is terrible and I find that's the situation at all the Panera breads I'm so disappointed I used to love Panera bread. read more

Waited 5-10 minutes in the drive through with no help. Only person in line and store was open.

Vanilla latte was excellent but the bagels felt stale , especially blueberry. Leftovers from yesterday ?

The app is terrible when trying to order for curbside pickup - it's clunky, and didn't take my gift card as payment. I didn't find this out until I got there to pick up - it used my credit card instead for the whole order. The receipt on the bag showed none of that info, and when I asked for a regular receipt, the guy took about 5 more minutes and brought out a literally unreadable receipt, and said that's all they had. So I got no receipt for this purchase! (Isn't that some kind of illegal?) When I asked to speak to the manager, he was it! Bad, bad, bad business. Ughhhh. I won't go back unless I know management has changed. Sorry to be so negative, but it's all the truth. read more

I find myself stopping here more and more as an option in the area.... adding to other local favorites. Drive thru service is generally quick and friendly. My order is correct. And I like this feature they have on your receipt-- showing it was checked for accuracy. Their accuracy matters promise is that if your order isn't correct they'll fix it and add a treat for the inconvenience. Pretty neat! Today I tried on recommendation of a friend, her fav the Chptl Chicken Avocado panini and chicken and wild rice soup You Pick Two.. it was a great taste combo! It's hard to be disappointed with Panera! I like the service of location and the quality and care they put into their preparation. I'll definitely visit again. read more

So now I know that this particular Panera is locally owned and whatever they get in will be passed to the customer. Ordered CREAM of chicken and wild rice soup today. That soup was so watery there was no "cream" about it. Threw it out. Called the location and spoke the "manager" Alex. I was informed that's what we get in so we will not throw it away so that's what the customer will get. Did not apologize or offer a refund. I will make sure the next time I order from a Panera that it is corporate owned. read more

Good food good services great attitude to work They just need to clean that places. floors are dirty so do the tables. Keep an eye of that ! Nobody wants to eat in a dirty place because I imagine the kitchen where they prepare my food. Pastries are good too I like the cinnamon roll is a huge piece. I like the brownies too but they are really to sweet. the smoothies are good too. Broccoli cheddar my favorite soup. Good place to be with your family or friends. read more

food was nasty, service was not good at all. beth was super rude and unprofessional. just a bad enviornment all around.

There was a young man named Nathen who when my order was wrong he corrected it surprisingly fast and even came to check in me and my food and took the dishes when I was done. This was very surprisingly pleasant being I was at a fast food place and having this degree of costumer service makes me want to come back. I am very happy with my experience and will come again I hope you have an amazing day. read more

I've known of Panera Bread for many many years now, however I've been incredibly impressed with them as of late. Not long ago my employer catered in Panera bread and the food was fantastic. As we ate my entire office spoke about Panera, our favorite menu items, the quality of the food, and how much we were enjoying it. It certainly left a lasting impression. Lately I've been visiting this location primarily to study for an upcoming exam. I haven't ordered much outside of a coffee, but I've personally witnessed much of the staff as they've gone about their workdays. I've seen countless acts of kindness - employees chatting with guests at their table, offering to refill coffees, taking away their trash, etc. The dining area is continually being cleaned and the overall atmosphere here just makes you feel good. My only two caveats - parking kinda sucks as the lot fills up pretty quickly. The delivery vehicles should be parked out back but I often see them right up front. And the other being the lack of ordering from your table through the Panera app. Several other locations have this but not this one - it'd be a great way to increase some revenue from the folks that sit down to work or study, and don't want to leave all their books/computers unattended. Regardless, this is still a wonderful place to eat, study, work, or meet up with some friends. I'll be back for sure - even after I ace my exam! read more

I usually go to this Panera but this time it was a bad experience. They don't have enough help or something. I waited 45 min in the drive thru-no joke! Not only that but the food was barely warm and the coffee was just warm. I got a refund but I'm still so disappointed. Panera is expensive and has good food but this time something is really odd with this location. Several people standing around not knowing what to do. I could see the people behind me in the drive thru getting really frustrated too. I hate to say it but I think they need to get a new manager or something. Come on Panera get it right. read more

Panera, another corporate chain of the same thing. I'm sure everyone has eaten at a Panera at some point and understand the jist of what they're throwing at you. It's the McDonald's of the delicatessen, but the food is pretty okay. This one is usually pretty busy and they also have a drive-thru. They keep it clean and they are quick with your orders. The food is okay, it's not bad and I don't think I've ever had anything terrible, but it's also not "wow" either. They usually run out of bread bowls which can be frustrating if that's exactly what you had a craving for, but are nice to give you some extra bread for the inconvenience. If you're looking for quick, familiar, and easy on the wallet, this place is a-ok. read more

Finally bout to eat my salad and it's a long piece of hair in my food so check your food before you eat it Bc it look like they don't wear hair nets in this facility fytb read more

Panera Bread - Hair in my salad - Salad Near Me - Oswego, Illinois

Ordered rapid pickup of bakers dozen bagels, when I reached store, I was told they were already sold out. Same situation happened a few months later. I talked to manager both times and asked why wouldn't they give a courtesy call to inform me before I travel 8 miles to pick. No apologies, no make up both times. A third time they forgot to put cream cheese in the bag, even though it was charged, when I called store they apologized and said I will get refund in the shape of a gift card mailed to my home - never received anything. read more

Rapid pickup for 2 meals and they forgot BOTH sides! The French baguette is even circled and they still forgot. Very disappointing. read more

Panera Bread - Salad Near Me - Oswego, Illinois

Poor service. They forgot an item in my drive thru order. I pulled in a spot to run in and the restaurant is not open. I called to see if they can run it out and no one answered the phone. So I had to go back through and wait in the long drive through line. Didn't even receive an apology for the forgotten item. read more

The broccoli cheese soup is amazing, the strawberry chicken salad is also very good. I would not get the kids meal ham and cheese, one slice of ham and American cheese. It is the only thing purchased I did not like. All sandwiches (full and hearty, not like the kids meal at all) the pastries were very good. read more

Panera Bread - Salad Near Me - Oswego, Illinois

Some times the service is fine, other times its horrible. I understand what it feels like to work at an under staffed fast food restaurant but this is too much. At the window I hand them my card to pay without them saying a single word to me, they hand me back my card and food at the same time before they immediately shut the window. They don't ask for the rewards phone number so I always have to use the receipt afterwards. However, most of the time they close the window before I even get the chance to open my mouth to ask for the receipt so i'm constantly missing out on rewards. Then they refuse to come to the window when I wave for them. read more

Dreadfully slow service. The drive through takes considerably longer than peers. Pricing is wildly out of of line with value. They do a fairly poor job of keeping stock of top sellers. Whilst a healthy option, not an even remotely well balanced experience. Suggest almost anywhere else in town if you like your time and money. read more

This location is the absolute worst. I have given this place numerous chances to redeem themselves but they continue to fail miserably. I've been served rotten apples, cold chicken, hair in my food and orders that weren't mine. I have never had any other problems at other locations but this one, always screws me over. The only reason I have to come here is because of my job. It's the closest Panera in the area and if I want a salad, this is the place I get them. Drive thru always takes longer than expected and they never ask if I have a Panera card. Today's order came with no receipt. Thanks for wasting my time. Don't come here if you expect 110% service read more

Missing not 1, but 2 ingredients in this alleged "frontega chicken panini" I ordered in the drive thru. Of course I discovered this once I got home. Why would I need to check that everything I paid for in an $8 sandwich is still there? What a joke. This is the second time they've done this! Their quality control has really gone down the tube. read more

Panera Bread - Missing 2 ingredients! - Salad Near Me - Oswego, Illinois

Awful service waited an hour for a salad and sandwich. Plus this old gentleman didn't know how to use the computer to order for himself and with no one around to help he decided to just wait for his wife to pick him up. Devastating read more

The managers are AWSOME there, I got my oder wrong Twice the Manager Luke and Spencer where so sweet and very understanding and helpful but I was happy with my results . Thanks Guys you got one happy customer and Spencer for going above and beyond staying after your shift to make my sandwich so it right and it was so nice to meet you! You guys Rock when it comes to customer service read more

The employees here are all very kind and will go out of your way to fix any mistakes! I give 4 stars mostly to panera in general. They have a system glitch that makes "no *****" show up as "add *****". I feel bad that the employees have to catch that type of system error every time they're trying to ring something in. read more

Okay so i get people coming 30-45m before close is frowned upon. I had the decency to at least come drive thru instead of going in and sitting down. You're a soup and salad establishment. How do you run out of soups? Just say you put it away already i don't care. Finally, ordered a salad with no croutons because of a gluten allergy and found (2) croutons in each of the dressing cups. Like what? Do you put croutons in each dressing to make it look fuller? One time is fine, accidents happen. But both??? read more

Chose from the pick 2 menu. Had the Turkey Chili and the Turkey Cranberry Flatbread. The food tastes good but the portion size and meat to bread ratio are lacking for the money is not a very good value. read more

Panera Bread - Salad Near Me - Oswego, Illinois

My husband and I had lunch here yesterday. His 'steak' and white cheddar sandwich consisted of a couple of small slices of roast beef that were mostly gristle. I am very allergic to gluten and my Fuji Apple salad contained a tortilla strip (not GF) so today I am sick . What happened to Panera's once excellent food and service? This specific cafe has historically been the best we have ever experienced but suddenly it appears to be headed downhill. Very sad as we typically eat here once every 1-2 weeks. read more