Service and food were terrific I went back to place an order to go and the girl at the counter went to see what she could do to make the order complete faster. read more

40 minutes in line for 2 hotdogs and fries at the oswego location. Longest wait I've ever had. I've been there at lunch on a Saturday and gotten through quicker. But on a Saturday evening at 7:30? Normally you guys rock. But you missed big time tonight read more

Yes, I'd highly recommend this restaurant. The food is amazing. The ambience and service is fine.

Instantly was greeted at the order pick up. The women working the pick up area communicated with me the status on my order and offered me a beverage for the wait I had on my food. Very kind and respectful, very clean environment and the vibes felt friendly! Visited this establishment on a Thursday in July at 5Pm- 2025 read more

Accuracy always on point and food is definitely high quality . Great service from all staff.

Sunday at 930...2 hours before closing. Waited 20 minutes for thier signature item... simple beef. Fries were cold, they had no idea what number I was even though only car in line. Ridiculous Also ordered large fry.. small and cold..all the food was cold even waiting all that time. Avoid this location at all costs read more

Portillo's has always been one of my favorites for Italian beef. I was very disappointed! The Italian beef had absolutely no flavor! I cannot believe that they must've changed their recipe. The service was OK. The ambience was good, the restaurant was clean. I probably will go somewhere else for my Italian beef. read more

Portillo's, I must commend you for how the drive thru service has been improved. The attendants no longer accept cash, just some for of plastic and that seems to make a big difference. The food is still good, although we've noticed the number of items on the menu has been reduced. Still a great stop to get my Italian Beef fix. read more

Spent $25 on ribs, didn't expect to get the scraps. Sent message through app, still haven't been contacted read more

Portillo's Oswego - Ribs - Salad Near Me - Oswego, Illinois

The food is good for fast food! The only gripe is the long lines to order but that shows it's a good spot!

Slow slow slow, rude, rude, rude!!! Asked about cake in the shake and they said NO to more cake. Had a small amount at the bottom. Very poor attitude and poor customer service! Horrible experience!!! My score of this restaurant is F. The Portillos up in Chicago are way better. This restaurant is managed horribly and the restaurant owner should consider if this manager is good for customer service...my take is the management doesn't care less read more

This is a drive through review. Always the nicest people, the food is always good.its a great location. I just hate it's next to vasa because I eat here after a great workout weekly. read more

Newbie to Portillo's! LOVED it my burger was a definite 10, hubby says the Chicago dog was great!! the ambiance was fun. We will definitely visit again during our stay in Illinois read more

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I ordered a catering order for five jumbo fries and five llarge cheese sauces for a graduation party. Unlike the typically crispy fries that this restaurant puts out, we received five trays of soggy french fries that no one wanted to eat. Naturally, the cheese sauce went wasted. A waste of over $100 for me over some Portillo's cheese fries. an extreme disappointment and completely inconsistent with prior orders. I would have complained directly to the company, but I was unable to find such an option when I logged into my account. Thus this public complaint. read more

The Oswego location is my closest Portillos and i noticed that this location changed something about their fries. They are terrible now! I went back multiple times to see if it was just a fluke but nope, definitely different. Maybe different cooking oil, who knows. I went to two other Portillos and their fries were like they've always been, awesome. If someone from Portillos reads this please investigate it! read more

Forgot to do this review! We were there in August. Our friends just moved to Oswego. We have been so excited to go to the actual restaurant because all we had tried was the sandwiches we had shipped to Ohio! The restaurant is amazing! It's huge and it smells unbelievable in there. Didn't even realize it was a hot dog place cuz all we had tried before was the beef sandwiches. So we got hotdogs and milkshakes! I got the chili cheese dog and it was delicious!!! My husband for the Chicago style dog. He said he was so good!! The fries were decent. The chocolate milkshake I had was really good but the chocolate cake shake that my husband got was incredible. He said it was the best milkshake he has ever had. He has been craving it ever since! read more

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Has anyone else noticed the shrinkflation in Portillo's Italian Beef sandwich? I ordered a dipped big beef with sweet peppers on Wednesday, 11/13/2024 and the amount of beef was dismal. Way less than I've had before, and this isn't the first time I've noticed this even though it's the first time I've written about it. I always say, if you need to increase the price, I understand, but don't try to save money by scrimping on the portion size. My sandwich was more bread and sweet peppers than beef. This is how you start losing customers. One time, you can write off. Two times, a pattern is developing. Three times, strike-three, you're out. read more

My first time trying Portillos and it's one of my favorite fast food chains now. From the hot dogs , fries, and dessert-so good. The inside is cool and retro with ample seating. The chocolate cake is to die for. The cake shake is even better omg. Also, the staff is really friendly. Can't wait to visit Illinois again just to eat at Portillos. read more

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Very disappointed with their service lately (regular customer). This is the 2nd time in 3 weeks it's been like this. There's my combo sandwich after one bite, looks pretty skimpy, when I pulled it out of the bag I thought they got my order wrong. I actually thought they gave me hotdog until I opened it. They forgot the cheese for my cheese fries. Was such a great place to go for food now I'll be rethinking if I'll go again. read more

Portillo's Oswego - Combo sandwich? - Salad Near Me - Oswego, Illinois

It seems the Corporate Weasels now running the "Big P" have read SOME of these Yelps. The Beef is still a shadow of its former self, and the Sausage looks (and tastes) like Johnsonville's most mediocre. It's more like an "Italian-Sausage" flavored Hotdog (Italian Sausage should NOT have "torpedo ends" like a brat or frank-IYKYK). The burgers have improved to the point they are edible. (But only if they are made fresh. If you go at off-times, they sit in the tray, dry out and then they are crap) The hotdogs are still insipid-they seemed to have dumbed them down and use a frank nowhere near the garlic strength of a classic Chicago frank. There are Vienna signs in some Portillos, and if they are using "V" franks, they must be not be the regular variety. Now the new "Garden" dog is seasoned MUCH more like a classic Chicago frank. It might be heresy to say, but it's much closer to the real thing than the bland torpedo they foist as their regular dog. Try the garden dog with all the regular accoutrements. Only 350 calories to boot. It's 100% "veg", so it identifies as a "Salad"!!! Even better with a beer... read more

I usually enjoy Portillo's. I ordered a beef sandwich wet. When I got home to open my sandwich it was as dry as the desert. I could not eat it. read more

$8 for what? I have got more meat on a gravy bread. Burnt cold fries. What am I paying for. Portillo's used to be the gold standard of fast food, a Chicago pride. Now sadly it's becoming a Chicago shame! read more

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Great! Come to Tennessee! We love your beef! The bread is amazing and dipped it's incredible!

On Saturday May 11, 2024 I had a catering order placed at this location. I called prior yo my event to verify that delivery and set up was within their range. I was assured it was and I actually added another $200.00 to my order. The day of my wedding reception, my order was delivered by Door Dash and minus the au jus for the beef. I called and spoke with a young lady and she said "Oh yeah, the door dash guy forgot it". After getting angry she said she ordered another Door Dash and that she couldn't guarantee when it would get to my home. The manager offered to credit the Au jus. Are you kidding me. No phone call back, no resolution ,no apology nothing I spent over $600.00 and had a house full of hungry people and the attitude was Oh well, Door Dash's fault. I did not want Door Dash to begin with. I would not recommend spending hard earned money for bad customer service and apparently not one Manager who can talk on the phone and deal with problems. So wrong!!!!! I suggest get catering somewhere else read more

The food is always hot flavorful and delicious fries are fresh. Service is quick friendly and courteous. Restaurant is clean tables are tended to quickly. read more

Daughter is lactose intolerant. Ordered a chopped salad for dinner with no cheese. They put cheese on it. Son in law ordered a bacon cheeseburger no mayo. They put mayo on it. It was dark and we were at drive through. We paid for two meals that weren't eaten. Highly frustrating. I guess it's whatever they feel like serving you. Mybe you'll be lucky and get what you thought you were paying for. read more

I ordered a large Italian beef dipped. It was horrible, just horrible. The meat was fatty and tasteless. It seems as if they changed their meat vendor. Portillos is normally pretty good. I started to take it back, but I just threw it away. When I think about the sandwich, I just frown. Don't know when or if I'll be back. read more

My mother got this hunk of plastic in her sandwich last night from the Portillo's on Rt. 34. We tried calling several times, were put on hold, then hung up on. Tried calling back, no answer. Our next call will be to the health department. Hopefully no one else choked on this last night. Of course she didn't finish her meal and we won't be returning for any more meals. Thanks Portillo's for the added plastic and absolutely zero customer service. Portillo's used to be one of the best restaurants in this area. New ownership has it in the dumps. They will not answer their phone, there is no quality control anymore, and no management to speak to. We won't be back, except to bring this in for a refund. Hopefully we can hunt down some management. read more

Portillo's Oswego - Italian Beef with a hunk of plastic - Salad Near Me - Oswego, Illinois

Avoid this one. Wendy's has gotten my order right more often than this place. From employees not knowing what's vegetarian on the menu to sending you home with the jumbo hot dog on what's supposed to be a plant based dog. Unwrapped the "plant based dog" sticker to find the very obvious jumbo dog. Packed or not, some of us have food allergens we try to avoid, wouldn't kill you to slow down for 2 seconds and see what you're doing. read more

I can go months without eating at Portillo's. In the last month we ordered drive-thru 3 times. All 3 times they have forgotten something. First order was a missing hotdog, I was able to get a refund. Second time they didn't add chicken to the salad order. I know I ordered a grilled chicken Cesar salad. Got all the way home to realize there was no chicken on the salad. Today it's small but they did not add straws in the bag for drinks. Thankfully the order was correct. It's really getting annoying. I'll wait a few months to go back. I'm done for now. read more

This goes to customer service after the order was taken. Came in to the one in Oswego last night. Girl at the register who took our order was busy but did a good job taking the order and receiving us, after that we had to wait for the food like everyone else. And so it happened they forgot half my order. Gave me 3 bags (and for what) they were half empty and incomplete. After multiple times of calling (8 times) getting hang up on, calling and connecting with service center for ordering .... No one really knew what to do... or say...mmmhm ok. I get the mistake of not bagging everything. But how do you get a call and you don't know what to do or no manager to transfer to. You owe me half the order or refund. read more

Absolutely amazing customer service ! This is our local portillos and they have never wavered in customer service or quality of food ! Diane made a big deal about my daughters birthday and then they announced it over the speakers ! Free cake for the birthday girl ! The smile on her face was priceless! Thank you ! Come vote for your favorite pumpkin read more

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Food was average quality quantity poor overpriced this is on the go convienence chow eat & run for the price it should be a steak dinner or prime rib and again this food does not live up to its past reputation it's too expensive but your establishment is not the only one doing this the culture & demographics are changeing fast food establishments are maybe on their way to extinction in another decade people are driving less maybe it's time to expand on a new more diverse business model read more

The beef sandwich was good but the amount of beef was a tad light and they charged $1.50 for half the giardiniera that should have been included in 'extra giardiniera'. At $3.99, the regular-size onion rings were overpriced, and they were at room temperature and dry. This has been a consistent problem with all the Portillo's locations I've reviewed in the last year and a half - somehow they are unable to properly manage the preparation and delivery of even the simplest of orders. For this kind of formulaic fare, you should receive what you ordered and have it freshly made and served in a timely manner at the appropriate temperature. I got a strawberry shortcake in case this turns out to be my final visit to any Portillo's location. They're pre-made and have been very good in the past, so my expectation is high despite all the others problems with Portillo's. read more

Went to Portillo's in Oswego just to get the burger, we used the drive thru. It was fantastic! We have an 19 year old in our house who is BERY picky, she is now requesting the burgers from Portillo's read more

My son went to the drive thru at this location (which is the only location any where near us and it's a 15 min drive each way). They forgot half of our food in the bags. He tried checking before leaving, and he thought he felt everything in the bag but once he got home, we realized 4 items were missing. I tried calling and no one answers the phone. It rings and then hangs up on you. He actually drove back to that location to get the rest of our food, and he had to pay for what was missing! By the time he had driven home and driven back, it had been 30 min and he left the receipt at home. Here's the thing - he tried checking the bags before he left BUT he really shouldn't have to! Also, 4 items is alot to be missing! Portillo's isn't cheap and we ended up paying twice plus my son driving an hour for THEIR mistake! FIX YOUR PHONES TOO! read more

Worst ribs. I do much better with homemade and recipes off the web. But the staff and bathrooms are nice.

I've been eating at Portillo's for 45+ years. I remember my dad taking me there as a toddler. I even worked there for a while in high school. Until the last four or five years, I would have given every single visit to Portillo's I've ever made 6 out of 5 possible stars. Lately, though, the food quality has gone down hill fast. In the last year, I've stopped in 6-8 times and have been disappointed every single time. The service has been slower, but I give them a Covid pass on that - as they are probably short staffed or adjusting to the barrage of online orders and what not. The one thing, though, that is unforgivable in my book is that they seem to have changed the hot dogs. The last two times I went the flavor was bland and the casing lacked any snap. I can't confirm that it's a different dog with 100% certainty, but Portillo's is running out of chances to serve me a hot dog as good as they were before. Otherwise, there's a Buona Beef down the road that will be getting my money instead. read more

I love Portillo's but this time it was quite disappointing- the croissant does not taste like croissant at all, the beef sandwich, fries and onion rings were soooo greasy, it was almost inedible. The quality really dropped recently, and it's sad since it's one of my favourite places to eat in Chicagoland area... the service is fast and ambiance is classic and nice however the food quality should increase... read more

Portillos has become very slow with their service. The change in ownership has not done them well.