I am going to start off by saying that they were not busy when we arrived and ordered our food, so "busy" or "understaffed" were not factors in this story.
We were told to pick a seat, but then forgotten about. After 15 minutes I got up and searched the hostess stand for a menu. After another 15 minutes the server asked us what we wanted to drink.
We ordered 2 $6 Wed cheese burger special. The server said it came with lettuce, tomato and onion on the side served with fries. I asked if I could get the broccoli mentioned on the menu instead. She said yes. 45 minutes later she brings the burgers and walks off.
The burgers were plain, no lettuce etc, it was clearly not on the side as she said and I was given green beans. For some time we tried to get her attention. We finally flagged her down and ask for lettuce, etc. She said "Oh, they're not on the burgers?" Which was odd because she told us those things were on the side and not put on the burgers. I asked about the broccoli and she said they didn't have any, this is what they have. I didn't ask her this, but was wondering why I was not informed and asked if that was ok.
She goes off and does several other things before telling the kitchen about our lettuce, tomato, onion situation. 10 minutes later someone else brings the fixings. Finally, we get to eat.
The burgers are lukewarm, but whatever, we were hungry. If they taste good, no big deal about the temperature. We are the type that if the food is good all is forgiven.
Well, I have honestly cannot remember having a burger so awful. I think they boiled them in water with no seasoning. I am not being sarcastic.
This burgers were grey, dense/hard, dry, and oddly chewy/grainy. I cannot adequately explain the texture. I tried to choke the burger down by using water to swallow the parts that I could not chew, the rest I had to spit out into a napkin. The green beans were clearly frozen, which is fine, but then just heated up so they where tough and rubbery.
So, at this point we just wanted to leave. Being that the burgers were only $6 each we weren't going to make a fuss. We just wanted to pay and go. We asked for our bill and a to go container. We waited. We had to flag her down and ask again after 10 minutes. We waited yet another 10 minutes for it.
We ended up going to Portillo's for the rest of our meal.
On top of all of this, no employees were wearing masks. Our server would get within one foot of everyone's face when talking to them - not an exaggeration. The woman from the kitchen who brought out the missing fixings, also unmasked, got right down into my face and reached across me when she placed them on the table. There is no sign on the door about masks. This is clearly a no-mask zone - all the way down to the "merica" sign on the wall and the confederate-referencing black american flags on their uniform t-shirts.
So, bottom line -- really bad food, slow and neglectful service, and no regard for public health. read more