excellent service and as always yum food! it was refreshing to see the staff working together to take care of the customer needs. read more

I ordered 2 chicken frontega today and I wish I didn't. Both the chicken panini looks so dry and barely any meat or cheese or sauce on the sandwich. I asked for one of the panini to be without onions or tomatoes and guess what....they still managed to put tomatoes and onion on there. It wasn't even that busy and I just don't understand the poor attention to details. Also, when the food was done, they don't even called your order number or your name and just let it sits there. Last time I am going to that location. Just an advice: pls don't be greedy with the chicken, cheese and sauce. Pay attention to what you're doing. read more

Love their bread their sandwiches are very good. Their soups are wonderful. Also everything seems so fresh. I would really recommend them specially the one on the west side of Olympia. read more

Listen, I don't like to complain usually, but this place is trash. The service is awful (staff is usually standing near the handoff plane on their phones), the food is subpar (ordered a salad and only about half the ingredients were there), and when you call to bring it to their attention, they argue with you and tell you "a manager made this salad and I can guarantee it's made correctly." Ma'am, since when does a salad, from a place that specializes in salads, come with just lettuce and chicken?? I normally love Panera's food, which is why tonight's order is a giant disappointment. read more

We waited several lifetimes in the drive thru line at 8 pm on a Wednesday. Guy at window apologized, said there had been an order mix up ahead of us. Apparently it was an off night: we had ordered one sandwich, one half sandwich and a Mac & cheese. What we got was the one sandwich as ordered (and tasty), the wrong half sandwich, and a Mac/cheese container that was weirdly empty--maybe a couple of bites' worth in the bottom of it. The staff seemed to consist of two teenage young men who were polite and hustling but didn't seem to be able to get orders together. I won't be in a hurry to return. read more

I love the cinnamon crunch bagels with hazelnut crème cheese, but I'm really sad that they got rid of the black cherry smoothie. Totally pissed. I thought Panera Break was going to be my thing, but now I don't frequent the P. Bread that often anymore solely due to that smoothie. It was to me, the best smoothie that Panera had. My stomach gurgles in hatred as I painfully write this review. I don't hate you though Panera, my stomach does....but not me. I'm just saying that I don't want ginseng in my smoothie or just hardcore orange/citrus or "green". I also love the tomato and mozzarella panini. Mmmm....panini. *drools* Otherwise the service is really friendly, they have Panera rewards where you get free stuff and always can add a pastry for 99 cents. The drive thru is a plus too but getting out the drive thru is tight. So take your time. So, the bread and pastries are awesome and the paninis are bangin' too. The lemonade is really good too. Maybe one day they'll bring back my smoothie :) read more

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I have yet to stop by this particular location and leave with the right order. One time, I waited in the drive through line for 27 minutes. It was ridiculous. I was late coming back from lunch and then on top of that, by the time I got back to the office to look at my order, they got it wrong! The good thing is that if you call them, they will either refund or send you a gift certificate to use in the store, but it doesn't help when you're hungry in the moment. I also didn't like the customer service when I had to wait in line so long. I asked if they could allow the customer that was holding up the line to park elsewhere and instead of getting a real answer back, I got an eye roll, and a "we appreciate your patience." Yeah.... don't recommend this place. read more

It's 2:30 on a Thursday yet we stood in line for 17 minutes while 7 employees walked by doing other tasks. Not one employee acknowledged our presence nor mentioned that they would be with us soon. When we finally got to a register I kindly asked our cashier (Dylan) why the huge wait while there were 7 employees on the floor doing what appeared to be tasks that could wait. Dylan's response provided little compensation "We've got a lot going on" he said. Yes Dylan so do I and there are at least a dozen other eating establishments within one mile and I guarantee they put customer service above their tasks. Customers are why you're here, right? read more

I go to the drive thru 2-3 times a week for the past couple months and they fucked up my order every time. It's honestly a joke at this point. I call to ask for a manager and wait on line for about 10 mins to have nobody come on the line. You can say your kid is deathly allergic to tomatoes and they will still put tomatoes on your order. Worst Panera bread I've been to, I feel stupid for going back again and again. read more

We paid over 80$ for our food, they left out the entire pizza, and gave us a baby salad.

Just a goody night here. No baguettes ( not really their fault) but paid $27 dollars for two below average meals. My wife got the tomato baco grilled cheese and it was super greesy and the tomatos were a little too toasted. read more

Panera Bread - Tomato bacon grilled cheese. - Sandwiches Near Me - Olympia, Washington

To go, portion sizes were way smaller... cookie was hard, broccoli cheddar soup was bland, begal was ok

Picture says it all. Like huh? Very disappointing. No peppers, no cilantro, one tiny strip of cheese. read more

Panera Bread - The Chipotle Chicken Avocado Melt - Sandwiches Near Me - Olympia, Washington

Panera, your stuff is expensive, please STOP putting brown lettuce in your salads. It's unappetizing and gross. I picked out half my last salad and that's just not ok. I even mentioned this to a manager who sent me an email at one point and they still do it, so clearly they don't care about what customers have to say. read more

When you pay $50 for three people to eat (with no drinks) you should at least be able to find a clean place to sit. Dining room absolutely disgusting. read more

I've now stopped in at this Panera several times and I've been very pleased with how my order is always ready on time and the friendliness of the employees. I pick up catering orders from here every couple weeks and it's nice that they are always ready when I arrive and they even offer to help you out to your car. The atmosphere is consistent to this chain with plenty of seating, warm interior color palate, and a long counter with rows of delicious looking pastries behind it. You order your food here and then come back to one side of the counter to pick it up. I haven't ordered a meal here yet but anytime I've ordered a bagel or pastry catering order everything has been nicely packaged for me upon arrival. The lattes I get have been made well, and I really enjoy their gluten conscious cookie. It's is particularly decadent for gf. Overall, great representation of this chain with nice friendly service, predictability in catering order accuracy and readiness, and fresh quality products. read more

Always fresh and tasty. I like to pre-order breakfast for my bible study group. Order ahead and pickup in drive through

I was at the Olympia Panera yesterday. I will make this concise. They were out 2 of the 4 coffees, there was no cream. I told cashier and they did fix the problem. If I have to order at counter and pay full price and wait on myself I don't want to tell staff three times things are empty. My friend ordered a salad and received no side. Staff said they were slammed and people had called in sick. My food was adequate. What is irritating is there is no description of salads so you have to ask cashier, which adds to customers wait. Why not a small description of ingredients. It is overwhelming to stand at counter and make a decision with no descriptions. Lastly the table my friend selected had a large round pipe that stuck out into the table. I banged my head on it twice. Why is there a table there? Don't plan on going back. Too much work and food is only okay. read more

I order a Baja grain bowl, drive 15 minutes home, stick a fork in it, just to find out they loaded it with chicken. Now, I'm sure most people are like "free chicken," but no, I don't eat meat, so I'm clearly wicked irritated. I call, and the lady asks me to "stop back in" (as if I'm right outside the door) so that they can replace it for me, which I do, and I'm also provided with a free pastry, which I didn't want or need, but it somehow made me feel better about my 30 minute round trip drive to replace my bowl. I get home with the second bowl, and...a giant hunk of chicken in the bottom of my new bowl, which, by the way, was also made with frozen rice. I'm sure the kids making minimum wage laughed while throwing it in. This place is horrible! The management is horrible. The food is horrible. read more

We used to eat at Panera in Asheville NC about 5 years ago and it was high quality with good service. But last Sunday was the first time we'd ever eaten at Panera in Olympia. Not sure if the service at all franchises went down the tube since COVID, or perhaps it was just this location. However, we found service to be substandard...nothing was available to public...salt/pepper, utensils, butter. I had to continuously go up and ask for items. Tables were dirty and in the hour that our family sat there, I never once witnessed tables being wiped down. Lastly, and most importantly, we bought 6 bagels to bring home. These were rock hard when we opened them. Very disappointing. Panera has great potential... but serious attention and TLC needs to be brought to the table if they want my family to return. read more

Unbelievable. Over priced. Jesus. After 20 minutes of waiting in the drive through for food I simply asked for a regular tea and sandwich. They of course charged me for a large. I mean. If your going to make me wait for 25 minutes now for my order and you mess it up I'm going to call you on it. Also. I'm at the Oder window. I'm waiting. The staff didn't even take my order until the person at the window left. That's three cars that could have been served. Your customer service at the window sucks. Get a clue. For the price you should be banging our customers every 3 minutes. What a joke. read more

They changed their menu last month and the classic sourdough loaf I normally get for toast or homemade sandwiches was discontinued. The said they had sourdough rounds that could be sliced, I said OK I will try that next time. Went thru drive thru for my coffee and ordered the 2 pack of sourdough rounds, person on speaker asked, "the ones we use for bread bowls" I said yes but to leave them whole and not cut out. When I got home I opened the bag and they gave me cut hollowed out rounds that clearly was not what I asked for OR could be used. I went back and asked for intact bread rounds, was told "they come in whole but we carve them out in the morning for soups and that they didnt have any un-hollowed out rounds. Then was basically told there was nothing they could do. I asked for a manager to see if something could be done or at least give them back and get a refund,.. then was told Manager was off the floor at the time, so "sorry cant do anything" I WAS PISSED! read more

How tf you not have bread? Isn't that like a big part of Panera bread? It's in the name. Where is the bread? Why are you always out? You lost your mind... read more

Management needs to look at the time a customer enters the door until their order is placed. Today 2 customers were in front of us. One person at the Cashier and it took so 14 minutes for me to place my order. And, this is not unusual. They are beyond inefficient. But I will admit we come here weekly because of the food. read more

Really should go out of business. So incredibly bad and the worst service ever. Everyone that works there is as awful as the food.

Disorganized and pretty much the bottom of a bottomless list of mediocre experiences with this brand..Cookies ordered not put in bag with 5 lunches today was just the tip. Had to repeat simple order 3x and then waited 12 minutes for a coffee. Now I know to make the stop in Tacoma not this location. read more

Panera Bread - This is how the breakfast sandwich was presented. - Sandwiches Near Me - Olympia, Washington

I have always liked Panera because they have great ingredients and affordable meals. I usually frequent the Panera in Lacey as well as ordered lunch to be delivered by the Olympia store. But when I recently visited the location in Olympia and I was appalled at the horrible service. Not only was the cashier rude and impatient with us but the wait time for our meals was over 30 minutes. When I asked about the wait I was told that they were backed up and short staffed. This of course is understandable, however the customer service was very pool. When we received our meals there were several errors in what we received and had to go back to the cashier. The line was out the door. When I tried to ask for someone to assist me I was met with another clueless person who also was rude. Stupidly I gave them a second chance and went thru the drive thru for a simple order of coffee and pastry. This time I was also met with an impatient cashier who passed me off to some clueless worker who happened to be walking by the window. He was overwhelmed and when I noted there was an error on the bill he as well as the former cashier did nothing to offer a correction. I am very saddened by this service and feel angry because when I want to have a delicious Panera salad or perhaps a mango smoothie I have to avoid this location. I refuse to be put in this situation again and warn everyone from this horrible customer service...if you have loads of time to wait or don't mind being treated badly then keep going otherwise...Lacey location I have always received wonderful quick service. read more

Worst Panera experience ever! Sandwiches had wilted lettuce, three small cubes of avocado (not sliced or spread, but just stuck into the bread) and two very small strips of bacon. The only item that decent was the tomato. All this for almost $9 apiece! We threw them away. I would avoid this place. read more

My boss orders lunch for us all the time and I have always enjoyed it (Maybe he orders from Hawks Prairie I stead?) I always order the chicken salad sandwich in my boxed lunch when we have meetings and they are always so packed with the chicken salad that it often spills out into my lunchbox. This is not a bad problem to have! Today however, I went to Panera to have lunch with my husband and again, ordered the half chicken salad 1/2 with a cup of brocolli Cheddar soup, a cookie and a drink. My husband also had half a sandwich, cup of soup, cookie and a drink as part of their pick two "deal." Wow, we're we shocked when we saw the $27 price tag for 2 lunches! This better be a lot of food! It wasn't at all a lot of food.... I can get a sandwich, a drink and cookie at either Meconi's or Wallys for less than $10 and still have half a sandwich to bring home for later.... Panera left me still hungry. The amount of chicken salad on my sandwich was so miniscule that it took me 4 bites before I got anything other than lettuce and bread! So disappointed because this was always my favorite! From now on I will stick with my boss paid lunches from Panera, but I will not spend any more of my money there. Except maybe for a snickerdoodle. That was pretty good, though it was a little too soft. Also, the utensils looked dirty.... read more

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Late night dinner in Olympia broke my cell phone,dropped it on the face...interally cracked. Our weekend we thought was over. Since we had to spend an hour at the mall and best buy at closing time. Anyhow, our cashier was the bees knees!! Polite is an understatement. She had all kinds if suggestions and didnt stear us wrong. It was the best! read more

Good food. A bit pricey. The Thai chicken salad is delicious. The chicken noodle soup is good. My husband loves the broccoli cheddar bread bowl. The last couple of times drive thru has forgotten utensils needed for soup and salad eating. read more

Extremely disappointing. After giving Panera two tries I will not be ordering from them again. First time order not too bad, however items ordered on baguette sandwich missing. So thought we would give it another try. Worse than the first. The bread was stale, rubbery to chew, again items were missing. The sandwiches looked like they had been thrown together and barely toasted. The portion of chicken did not cover the bread. Again contacted customer service and pretty sure nothing will be done just like before. Very disappointed. Will not be back. read more

We go here because they have decent bagels, but do not ever order anything other than that because they will get your order wrong literally every single time and the food is underwhelming for the price. read more

Panera has a great product and delicious food. However, this location is so disorganized It's a wonder you ever get your food. We ordered through the app for curbside pickup. A five minute wait was more like 20. Other times they've screwed up the order beyond recognition. read more

We were in the area and we were looking for bagels.We stopped here after being sent to an Einstein Bagels that was in a college and closed on weekends during the summer. It was close to 11am and the place was empty. The staff was courteous and took our order. We ordered three bagels toasted with cream cheese on the side. It was very slow service considering it was just toasting some bagels plus they had no other orders (empty place). Then, we placed another order for a muffin and a pastry but that was packaged quickly. The bagels and pastries were excellent but they lack the prompt service. Maybe it was an off day for them. read more

Rip off. I asked for no mayonnaise through the drive thru it seem like they gave me extra mayo I tried to talk to them about how I was charged $10 they don't pay attention orders to make sure that its not a very good read more

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Since when do you put grated Parmesan on Caesar Salads? You used to shave fresh Parmesan into them! If I wanted my cheese powdered on a Caesar salad I would've gone to McDonalds. No croutons either? I want a refund. read more

It is what it is I guess. Definitely nothing bad, but it meet expectations for very good fast food. Today I had the onion soup with a steak sandwich. I thoroughly enjoyed both. The menu is fun and I will explore it more. The people working were very nice. The only down side was the really messy and overly full garbage/finished dish station. Overly cluttered. We will be back sometime I'm sure. read more

Panera Bread - Counter - Sandwiches Near Me - Olympia, Washington

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A woman named Anastasia was yelling at another employee while we were mid order. It was very unpleasant as she took her anger out on the poor girl and us as well. The woman got our order completely wrong as well, I won't be coming back to this location. read more

So-So New England Style Clam Chowder. My clam chowder was more like clam soup. Very watery and not creamy enough. Also not enough clams in it. For my bowl size serving, perhaps 4-5 tiny clams in it. read more