I've come to this Panera Bread location many times. Its a reliable place to get healthy food while traveling. Everyone can find something that they can eat. On this trip, my husband and I stopped in to get a Sips Club drink on our way while on the road. We got in and out pretty fast and without any problems. The bathrooms were nice and clean. I highly recommend the Normal Panera Bread! read more

See all

Everyone here is very short with me and they often forget parts of my order or it's poorly prepared. I much prefer the location on Veterans by the Barrel House! read more

I placed an online order to pick up in the drive through. I'm pretty rigid about following directions so I waited until the message came that my order was ready. Of course it's not a speedy drive through, but I told myself once I get to the window all I have to do is pick up and go. After 10 minutes in line I reached the service window. Apparently they were out of Asiago cheese bagels and would I like to substitute or refund? I chose the substitute and that was a mistake as it took them another 10 minutes to prepare that part of my order. I dont understand why they couldn't have simply notified me that there was an issue prior to me entering the queue. They were able to mistakenly inform me that my order was completed. Anyway, as a take out establishment I am underwhelmed. read more

Wow! The manager needs to be present or re-train. I used the kiosk to order, the girl at the counter didn't welcome us or smile but gave me the clear impression she would NOT be taking my order. After I ordered there were no vibrating alert things available despite there being only 5 customers in the store. I asked where the cups were and the girl pointed - not speak - where to find them. Not one napkin available in the store, at the napkin dispenser or even in the bathroom, ZERO napkins or paper towels. Ok, no problem I'll use toilet paper I guess even tho I told staff nothing happened. I counted 17 tables that were filthy and not wiped down - again - only a few customers. My melted cheese sandwich was cold as was my French onion soup - one bite and sip and I tossed both - well I wanted to but the trash was overflowing so I set it next to it Insanely disgusting and the manager should be ashamed read more

Panera Bread - So much trash people were putting trash in the paper bag - Sandwiches Near Me - Normal, Illinois

The location on Greenbrier has always had excellent service and cleanliness. Any negative comments are directed to the location on south veterans parkway read more

Order was taken incorrectly on multiple things. Wanted a different sandwich from what I got. Asked for a chocolate chip cookie and never got rung up. My mom ordered a salad but the salad was pure ice burg lettuce barely any green. Payed for more than what I got and won't be coming back. read more

Food is good, refills are nice and service is fast. Unfortunately it's kinda dusty and dirty.

Special I wanted had ended. What I tried was good but has gotten too expensive to go very often.

BIG MISTAKE Forced to order Uber Eats from here due to lack of choices. Who just throws bagels and bread in a bag? How can that not be a health code violation? Would they do that in-store? No, they'd put it in a small paper bag. Ordered veggie soup because the photo looked amazing. Just broth with tiny pieces of vegetables. 1/2 sandwich was very small. My job takes me all over the world and this need-to-order something for lunch was one of the worst. read more

Panera Bread - Tossed sliced bagel and baguette into a bag. Touching everything else. No excuse - Sandwiches Near Me - Normal, Illinois

Waited over 40 minutes for my sandwich. That is unacceptable service. I expect better from Panera.

This is the empty hand, that would of had my 1st. cup of Coffee in it! But due to an incompetent manager... I had to go to McDonalds to get Coffee. read more

See all

I love the broccoli cheese soup, but very obvious they started watering it down so it went up in price and you add water. Stop It!

Love coming to this panera, it's my favorite study spot. Employees are always really nice and the food is good! Not too busy usually and it's always clean. read more

I had was on a road trip driving from Chicago to St. Louis. Since I passed all of the other Paneras near Chicago, this location was the next closest stop. I placed my Panera order through the online app. I had about an hour until I was expected to arrive and was concerned I would end up with cold, soggy food when it was time to pick up. I set the pick up time to match my arrival time based on gps. It was perfect timing! The Panera was super busy, since it was a Saturday around 11:30am. I got to skip the line and my food was made to order ready as the expected. Bathrooms are clean and would likely recommend to anyone driving through Highway 55. They also have both indoor and patio seating. Panera is a healthier choice than fast food for road trips and glad when it's on the way! It's also location directly behind a circle K gas station if you need to fill up on gas before you start back. read more

Panera Bread - Artisan Pastries- Chocolate croissant - Sandwiches Near Me - Normal, Illinois

I have gone to this Panera many times and today as usual, I ordered some bagels for carryout. When I got home and had it, I can tell you that it was so fresh that it bounced back when I touch the inside of the bagel. Ah, I love nothing but the freshness of the food. Really appreciate that! read more

Management here seems to be extremely rude. I submitted a job application( a job posting was recently put out by them) but when I called to follow up with it, he seemed to be nice when initially answering the phone. Though once I told him I was following up with an application, his tone of voice became really rude and responded by saying " We're busy right now" and then hung up in my face. After experiencing that, this particular store is definitely not somewhere I would choose to work ! read more

My recent trip to Panera was a huge success, and clearly showed me why Panera has a strong foothold in the food service industry. My customer service representative, Cadence, went out of her way with a smile on her face to serve me. She then politely made conversation while promptly taking and finalizing my order. The food was fresh and delicious despite almost zero wait time. Panera clearly displayed the new standard for costumer service and quality fast food. I almost never write reviews, but a trip this good couldn't be ignored. 5 stars from me. read more

Absolutely love this Panera, i go often bc i have the sips club. the staff is always awesome and amazing especially Sidnee and Daniel (or Damian i literally can't remember) Y'all are absolutely amazing read more

I want to love Panera. It's been a staple over the years. I don't know if it is previous management/current management, a tight labor market or COVID or all of the above but the overall experience at this Panera in the last 18-24 months is not great. It's really gone down hill. They were understaffed recently and just turned off their online ordering capabilities for a week. What the heck? Thus I had to go inside to place a to go order and it was packed. I did not feel comfortable waiting for my food in there and being reasonably social distanced. The only positive about my recent visit was the Smoke Chicken Margherita Flatbread sandwich (no sauce). It was very good after standing in line for over 22 mins to order and get food to go. read more

The service was excellent, the food came out quick and was also made properly, and this is probably one of the best Paneras I have been to in a while ! read more

Don't go to the Panera bread in Normal. They don't put any care into your food. I was surprised my food was ready so fast because it took them like two minutes. read more

Food is ok, completely overpriced but oh well. Ordered through UberEats and they completely forgot my flatbread, the side baguette was just bouncing around out of the bag it's supposed to come in, and my bag was completely unsealed, so I have no clue if it was the store than forgot my stuff or the driver who took it. May I suggest stapling your bags or putting a "freshness seal" sticker over the opening so I can at least know who messed up my order. $40+ for a single cookie, a loose piece of bread, and some ok soup. Thanks Panera. read more

Panera Bread - Delivery Bag - Sandwiches Near Me - Normal, Illinois

Ordered a chicken sandwich after watching the ad on tv and after spending 12 bucks it was the worst thing I have ever had! Totally disgusting! read more

We are loyal Panera customers and have visited many in several states. This is by far the worst Panera. We have tried it several times. It is generally very dirty. In November, we tried to go to this location but they had closed the inside service. Most recently on December 22, the kiosk was slow and they lost our order. When we went to the counter, we were told they could not find our order nor our Panera loyalty account. They said they were busy and it would take at least a half hour to make a new order. The help was very unhelpful. We finally went across the street to Jimmy Johns. This store must have a very bad manager and franchise owner. read more

We're long time customers. More and more dissatisfied every time we go since a while now, hence the low rating review. Way too expensive for what they serve, nothing looks like the menu items (pictures) and certainly not in the quantities shown. They're always out of this and that no matter how early you go, same excuse: "oh sorry, we had a big order this morning, we're out". They switch to the lunch menu before advertised lunch time. Seems constantly chaotic, only one person at the counter multitasking and trying to serve more than one customer at a time. No sign of manager or responsible person. There are now much better (locally owned/operated) options in town, both from a service and also value perspective. read more

I visited panera in Normal, IL today, and to my surprise, I got the poorest customer service I could have imagined. There was no one at the cashier front to assist me and one other customer. I waited 18 minutes, and the other customer waited at least 10 minutes before someone bothered to service us. After a few minutes of standing there, I called out hello loudly to get someone's attention. The heavy set male came from around the corner from taking an order that was to be picked up the following morning. He said he would be w me shortly. Fifteen minutes later, he approaches the counter with no apology or anything. It was totally unacceptable customer service, especially as I noticed no less than five employees in the back. Someone, anyone could have been sent to the front to assist, but I guess that made too much sense. I am a frequent customer of Panera's and usually try to locate an establishment when I travel. Note to self, never return to this location. read more

First time order. Pick up. Only complaints, said pu in 10 minutes. I got there at exactly 10 minutes from call. It was already pretty cold. 2nd, green goddess sammie was supposed to have basil on it, and mine did not. Something green on it but not basil. Basil would have made it awesome. read more

What I ordered online vs what I got... they left out most of the ingredients. Received it quickly but definitely didn't get what I ordered. Ordered the Baja bowl with chicken, no corn/bean salad, no tomatoes, no cheese. read more

Panera Bread - Close... but missing about 2/3 of the ingredients. Do not recommend ordering bowls to go. - Sandwiches Near Me - Normal, Illinois

This Panera is disappointing the 3 times I have gone in the last year. They almost always get your order wrong. The first time I went through the drive though I did not get my sandwich at all, just half a salad. The second time I ordered delivery. The delivering was confusing and I did not receive any breads as a side or the cookie I ordered. The final time I went through the drive through in a desperate attempt to get a quick salad. Again did not receive any bread as a side. read more

Out of HAM? Tried to do rapid pickup for a Cuban sandwich but it said they were out of an ingredient...but if I was okay with omitting that, the order could go through. Well, it wasn't a non-essential - it was the HAM! They have got to do better. I cringe at a $10 sandwich, particularly since the last several have been quite skimpy and sloppily put together, but how can a sandwich place be out of ham? And not just this one, but the south Bloomington location as well. I'd cancel my entire order but my sis really likes their soup. read more

Drive thru is never open, even when you do curbside or in dining pick up it's either unavailable or takes forever.

Great menu and great food, the workers are amazing and make the food really quickly. It's a cute little area and the I have never had a problem with food or workers there. read more

Paid $8.50 for a pathetic steak and white cheddar panini. Had just 2 table spoons of chew steak on a 6inch sandwich. Had the full order so I guess that's double. Tons of onions and nothing else. Potbelly's can teach this place a thing or two on sandwiches!! read more

Panera Bread - My poor excuse of a Steak and white cheddar panini. Tasteless with 2 tablespoons of chewing steak. - Sandwiches Near Me - Normal, Illinois

For over a decade, Pantera has made a name for themselves synonymous with incorrect orders and missing items. They must have gone through three or four renewed pledges to make orders right that I've seen. They're still as bad as ever, even with a pared down breakfast menu. They frequently forget one of the four ingredients in a four ingredient order, miss sandwiches and sides placed at the drive thru, and serve up the worst drinks in town (melted smoothies, pure snow-white iced coffee's with cream, sour coffee). It's not a 1/10 experience, but it is a consistently bad experience, which wears thin over time. read more

Panera Bread - Sausage egg & cheese ciabatta; no cheese - Sandwiches Near Me - Normal, Illinois

I normally get pick up or delivery from another panera on south veterans, but I've swinged by this panera sometimes. And the two times I actually pull through drive through to order they either forgot my sauce with my salad or they forgot to add the feta cheese to my salad. This is really quite upsetting due to the fact I love panera but having twice in a row of wrong order it's quite frustrating. I'm just not really not satisfied with getting wrong thing twice in a row and it could jsut be this location not all location. As of now I'm probably not going to return to this one at leas read more

Panera Bread - Sandwiches Near Me - Normal, Illinois

I went through drive-thru at 8:15 pm on a Friday night. I ordered soup, 2 salads, and 2 cinnamon crunch bagels. While I sat at the drive thru window I watched a worker pull what looked to be a very burnt sandwich out of a oven and I thought to myself that that sandwich should get throw away. Well wouldn't you know that not only that sandwich not get thrown away, they took it to another area out of my sight wrapped it up and put it in my bag. I live 45 minutes away. So when I saw that they f___ed me and I call them it's too late and they are closed . What ever happened to common decency and customer service. What is it? It's either I don't care about my job performance or you hate me because of what? And when I call the manager he apologized but he then says I send you a voucher to replace the food. I will NOT be surprised to not ever see that voucher because he asked for my name (and my name is not easy to spell) he never asked how to spell my name. He either is a very rare person who knows how to spell my last name, or he has no intention to send out the voucher. And I would rather have my money back because I do NOT want to give them a chance to do this to me again. I have spent over 300-400 dollars with this store since COVID hit. I have supported them when restaurants were begging for patrons. This is how they treat me? Guess the hard times are over and they don't want my business. read more

Panera Bread - Cinnamon crunch bagel - Sandwiches Near Me - Normal, Illinois

Overall, this is a pretty standard Panera Bread, but I feel it can get much busier here than most, especially over the lunch hour. I wouldn't dare try to eat inside over lunch as the tables and parking spaces are hard to find. I do find their rapid pick up to be extremely useful. I order online through their app, park in the designated rapid pick up spot (it's never taken), and run in to pick up my food. It's always ready once I get there so I never have to wait around inside. Their drive-thru seems to be quite slow, so the rapid pick up option takes about 10 minutes off my trip. The salads they offer are tasty, however, the overall value of their meals are not the greatest. A standard size salad without a drink is a little over $10. I would probably frequent Panera more if not for the prices. read more

Panera Bread - Strawberry Poppyseed Salad - Sandwiches Near Me - Normal, Illinois

My rating used to be higher. Due to their lack of enough workers, it takes a lot of time to receive food. I waited for 20 minutes in the drive through line. This seems to be more the normal time wait. It gets frustrating, when you somewhere else to be. The order takers are usually friendly. read more

Loved this Panera! I accidentally ordered the wrong item on the app and the manager went out of his way to help make it right! Amazing cashier helped me reorder in the store and was so patient with all of my substitutions. Thanks sm read more

Good broccoli cheddar soup and Greek salad. Service to the table. Multiple pastries also available. Tasty cinnamon roll. Recommend. Joe did ask me if they can hit the fastball. read more