Horrible horrible horrible food. Ordered a blt on a hard roll, the roll was dry, one little slice of bacon, so bad! Ordered the ham and Swiss soufflé, got it and it wasn't hot at all. The amount you pay and the food I will throw out is ridiculous. Worst experience and food. I would have liked to given no Star but unfortunately I can't to post a review. read more

So much more quicker and easier than other owners breads. Staff is super friendly and we always come! read more

Panera Bread - Bacon turkey bravo - Sandwiches Near Me - Manchester, Connecticut

I have been coming to this Panera for over ten years and after my experience last week, I will never be returning. I ordered two salads, a soup, and a macaroni and cheese for curbside pickup for myself and my cousin. I got home and we started eating. My cousin took one bite of her chicken noodle soup (which she gets about weekly) and instantly said it tasted weird. I tried a bite myself and can say it was not edible. It tasted as if it had gone bad (almost sour-like). As I started to take a couple bites of my salad, I noticed my salad did not taste good either. I looked in the bowl and noticed the majority of the lettuce was bad by it's droopy, brown or red coloring (this was romaine lettuce so naturally should be bright or pale green). My cousins salad was the same way. I am never one to complain but after having a completely inedible order, I decided to call. The associate on the phone immediately denied my statement by saying "our soups are premade". I know their soups are premade but it still doesn't justify serving it to customers? She then said "hold on" and put me on hold. There was silence and then I heard the receiver pick up and right before the manager started talking I heard "yup first world problems". He introduced himself and I explained my situation. The manager did not apologize once but continuously defended his stores food by saying "I'm looking at the lettuce at the store right now and it's fine" among some other diregarding comments (you must be calling the wrong store, there's no way it's brown, the soup is normally salty, etc.) I offered to send him pictures which he brushed off. He finally said "ok so what do you want"? He claimed he was going to send me a $15 gift card via email which "might take a couple days" (It's been over a week and nothing has made it to my inbox). At the end of the conversation I notified him i heard the "first world problems" comment. He immediately became flustered on the phone and justified it with "i have a line of people out the door, you could have heard that from anywhere". Found this to be a very interesting statement considering I couldn't hear any other voices besides his on the phone. Overall, such a horrible experience. As I stated before, I've been to this Panera for years and have never had an issue however this was unacceptable. I was hoping my concerns would be met with understanding and I was totally blown off. If I had one item that wasn't great, I get it, there's always room for human error. An entire meal is a completely different story. Very poor management: will not be returning. read more

What a welcome ray of sunshine awaited me at 6 AM this morning. ALL of the employees greeted me warmly with huge smiles. Bought bagels for the office and gift certificates for hemodialysis technician's week. And it goes without saying the bagels (assorted) and varieties of cream cheese were delicious. My particular favorite was the cinnamon bagels (loaded with crispy cinnamon bits) topped with honey nut cream cheese, OMG-fantastic. read more

Panera Bread - The bomb! - Sandwiches Near Me - Manchester, Connecticut

I recently went to this Panera Bread location. The blitz of ads on TV featuring the new seared chicken sandwich we're dancing in my head so thought it might be something special. In the commercial the actor is barely Able to hold a huge sandwich that contains a thick golden chunk of chicken and fresh lettuce. The actor is grinning from ear to ear at the prospect of consuming such a formidable feast. meanwhile I'm thinking Chick Fillet and Popeye are being challenged. Without asking the cost I order it. With taxes about thirteen dollars. wow! oh well it must be great. Get out to my car , open the small bag , open the rapper and there it is, A tiny generic roll, an extremely thin piece of what appears to be processed chicken, barely any lettuce. The whole tiny thing dry and stale. One bite and done. thirteen dollars! Shame on Panera. read more

I am giving five stars not only because the bagels and cream cheese I brought to work were tasty and absolute hit with the staff, but for the awesome young man working there on the morning of Thursday 9/26, great smile, pleasant personality and so eager to help. He is an asset to this Panera for sure. (Wish I had his name) read more

Not the best experience today. First of all, they weren't doing any drinks besides fountain drinks, because they didn't have staff for the barista side. Okay, that's fine, but the cashier didn't apologize in any way. Isn't that the basics of customer service, even if you don't mean it? Then, we had ordered a sausage egg and cheese sandwich, which ended up with no sausage. And to top it off, it took 15 minutes to get the bread with an egg on it. Needless to say, we weren't happy with this location. read more

The food is good when they get your order correct. This is the second time they have screwed up my to go order. Last time I did not get any of the side I ordered. This time I had ordered the tomato soup and instead was given French onion. This particular location has really gone down the hill during the evening hours. During the day the place is fine. Don't go after the day shift leaves! read more

Skim to the bottom for my meals nutrition facts. There are two Panera's in the area and this is my favorite by far. They have 4 registers so ordering Is always fast. It was take out tonight because neither the wife or I felt like cooking. She got the pick two half frontega chicken panini and cup of chicken noodle soup I ordered the spicy Thai chicken salad. When you think salad you think starter or appetizers, however this salad is a meal (and I'm a big fella). The Thai chicken is spicy but the peanut butter sauce add perfect balance to the salad. Panera gives you heaps of chicken and with a side (chips, bread or apple) it's more than enough for dinner. My wife obviously enjoyed her sandwich and soup as evidenced by her lack of sharing with her husband. I also took home a fresh loaf of sourdough bread because my young picky daughters absolutely devour it. All and all we love this Panera, even if the parking is a nightmare sometimes. Highly recommend. Nutrition facts: Spicy Thai Salad with Chicken = 510 calories Half Frontega Chicken Panini = 380 cals Cup of chicken noodle soup = 110 cals French baguette side = 180 cals read more

I don't mean to do a review of Panera Bread on Yelp to waste anyones time because let's face it. We all know what we're in for when we walk into a Panera. Fresh baked goodness, bad coffee and decent but overpriced sandwiches. I'm writing this review solely on the service of the Deming St location in Manchester. After a short conversation with one of the managers there, I learned that this is the busiest location in New England. That said, I am blown away every time I go in there. Around 12:30 you can attempt to walk in the door and that's usually where the line stops, but don't fret. You'll be in line maybe 5 or 6 minutes. The employees have service down to a science..... and they do it with a smile.... who would've have thunk it! =) But it doesn't just stop at the register, when you get your pager, and you wait at the pick-up counter, you'll only be there for about 2-3 minutes before they call your name and then tell you to have a nice day. This is a clean store, and the quality of the food is not sacrificed by their speediness. I've been to the other Panera in Manchester and there is just no comparison. Keep up the good work! read more

This place was dirty. I started in the bathroom. It was unusable. The floor was filthy in the food area, which is visible to everyone. The cashier was playing with money at her register while waiting on me. Then my sandwich was thrown together with out care. I was traveling but I definitely won't return to this Panera. read more

We visit Panera Bread for breakfast, most of the weekends. The staff is cool, friendly and fast no matter how crowded. The tickets go in fast and the orders are out quickly. I have been to a few Panera Bread in Hartford but this branch stands at its best :) Im a huge fan for their Donuts, have a huge variety to pick. They are tasty and not much hard, compared to Dunkin Donuts. Huge spread of the breads n pastries, fresh always n never disappointed. My husband loves the Mediterranean Sandwich. It has a light pesto sauce with egg whites on it n with some spinach. The tomato basil panni n jalapeno bread these both make me crave for "Panera Bread". Apart from the above mentioned they do have soups, salads, coffees, teas, milkshakes, n the list goes on. read more

I find it curious that there are two Panera locations within a walk of each other. Is it really necessary to have two locations, one at the mall, and one at the outskirts of the general Buckland Hills area? Especially considering 20% of the storefronts in Buckland Hills are now vacant or occupied temporarily by seasonal Halloween, Christmas, and 4th of July operations... Panera's very good, they clearly have a good business model. Breakfast, lunch, and dinner are equally honored here, and you can do it for less than 10 bucks a person. Since we're more than 50 miles from New York, finding a real bagel is like finding a capable quarterback on the New York Jets... So I begrudgingly must admit that this is one of the better places in town to get a bagel. And every other bread/bread-like substance is here too. Croissants, danishes, cookies, brownies, muffins, boules, baguettes, you get the deal. Final thought: the soups. Most of them are great. I especially love the black bean, which is a healthy option while simultaneously hearty and flavorful. A sound choice all around. read more

We ordered (and paid for) bread bowls but were handed regular bowls of soup. Maybe it's just me but i think it would have been nice to be informed of the fact they were out of bread before they take my money. The woman that posted a review of this particular café said they had it "down to a science." Well, the Einstein that took the order wasn't rude, just a little clueless. Ironically, he might be the proof that evolution is wrong. On the bright side, it was nice to be able use their WiFi to access the inter-web for free while I researched if it were possible to digest porcelain, ceramic or whatever they're bowls were made of. I was hungry!. read more

I heart Panera! I'm currently sitting here as I type, because they have FREE WIRELESS *yay*! The Panera in Buckland Hills Mall is brand new so I didn't see the listing for it, but I am here and enjoying it. Chocolate Duet with Walnuts Cookie: Amazing Hazlenut Coffee: Had better 3 Minute Walk to Retail Therapy Goodness: A Godsend read more

Cashier was amazing, very sweet and social!! But the drink area is disgusting. Countertop was a mess, where drink condiments are was soiled with gunky and loaded with about 3 dozen fruit flies. Horrible read more

100% of the time they are OUT of an ingredient on the menu. Advacodo- dressings, pesto, chicken. Unbelievably poorly run . I have wasted too many trips and left upset to count all done Panera thanks anyway. read more

I love Panera. I go to this location several times a month. The trick is to eat in. Both times I have ordered it to go the order has been wrong. Both times I called the manager and was promised a gift card. Both times I have not received my giftcard. Fail. But despite this, the new broth bowls are incredible. The mediterranean flatbread is delicious. I love the chicken power bowl. The food prep area is a little questionable in terms of cleanliness. read more

Fast service for our dinner stop on our road trip. Hearty, moderately priced food, exactly what you expect. Could use more frequent restroom cleanup, though: the floor was grubby and the trash can overflowing. read more

The customer experience at this Panera and other ones is very poor. This has been an ongoing issue for many years. I've spoken to local and regional mangers. Each time, I'm left with a half hearted experience. In my last experience, I used the web ordering system. Since you have to click on pictures and spell out the order, you'd figure this is fool proof. Both times I've used it, the order was incomplete. In this case, it was a lowly order of bagels and tubs of cream cheese. When I picked up the order, the bagels were thrown in w bag and there were no cream cheese. The receipt said if the order was not correct, I'd get a treat. The clerk only offered a flat, "sorry about that," and handed the tubs over. The manager stood right by with no recognition. Hard to get upset, I'm resigned to the dispassionate experience. The food is good and if someone could figure out to deliver food this good with even adequate customer service, Panera would be out of business. read more

As a teen I loved coming to this Panera location. They always had fresh and tasty salads and sandwiches, and a fun fast-casual atmosphere. It was great to grab food that wasn't in the mall, too. However, in the years since the quality and cleanliness has really dropped. The past few times my soup has been lukewarm to cold, tables have been dirty, and it appears some repairs are needed on the booths. The staff has also been lackluster. They are lacking in friendliness and cheeriness. The areas of the restaurant that they can control seem to be the areas that are struggling the most. read more

Yep, I'm officially a Panera Bread fan. I've just started going here as of maybe a week ago. Pretty much once the Sprint store I've worked at moved in the same parking lot as this place. I've tried plenty of things on the menu and haven't been disappointed yet. The toffee nut cookies are delicious, hot chocolate is awesome, and their sandwiches rule! Well...I guess they COULD work on their coffee...it's not really the best but it's ok for what it is. I love their tomato soup! It's really the only place I ever get tomato soup besides Max Burger. I'd say the only thing I would improve is where to order. I always get confused that there's a seperate line for ordering sandwiches and another for order coffee and such. I just got a PB card, and will be using it as I see myself coming here more often. PROS: -Great food -Lots of options. CONS: -Can get pricy -When busy, it gets a little out of control. read more

i dunno. i really dont like panera, or chain bakeries like this.. i used to like au bon pain (related to panera), and then i found better .. i do stop in here sometimes for an iced coffee or a predictable lowest common denominator cookie - sometimes the orders get mixed up and its a little frustrating.. i have had a lot worse, and i do know there is better. read more

Panera Bread - Sandwiches Near Me - Manchester, Connecticut

Came by for a quick bite to eat on our road trip between NYC and Boston. Found this establishment to be very typical of any other Panera restaurant and it was easy to get on and off the highway from here. The inside is set up nicely with lots of tables and very spread out. The workers were nice enough and got my order correct, so I no complaints from me. i ordered the steak salad with an apple. The salad was surprisingly satisfying, but the two pieces of my steak were VERY chewy due to connective tissue - got to take a star off for that. Aside from that though, the salad was yummy and refreshing. Just another Panera like all the others. Great choice to eat if you want to order something with no surprises. read more

Two weeks ago left a major item out of an online order (sent the day before). Today went in and ate there. Mac and cheese was cold, friend's sandwich had bread which looked to have been thrown around. Seriously, it looked like a bite had been taken out but that's laughable so I will just say something was off. Should have been noticed when they plated it. My friend was reluctant to eat it. read more

Place an absolute pigpen. The tables you could use were soiled. No one cleaning tables. No money to be made cleaning tables. Lots of folks preparing food. read more

Better than McDonalds, but still a chain restaurant. There were a good assortment of sandwiches, salads and soups for lunch. The food was good. The portions were big. The calorie counts were impressive. A safe, if uninspiring bet. read more

I go to this Panera location often, usually just for their coffee, since it's the best buy in town. Although the quality and taste of the coffee is not greatest, for less than 2.50, you can drink endless cups of it, sit and read or work, or meet up with a friend. This place always seems very crowded, and the employees seem efficient. Parking, at times, can be a nightmare...but that's the design of the parking lot, not the fault of Panera. read more

We ordered online and picked up rapid pickup. That was great! The flatbread pizzas we ordered were good, but the steak and white cheddar sandwich was lacking meat. We understand that places are just getting busy again but there's really no excuse for jilting the customer with hardly any meat and all roll. My husband was truly dissatisfied with his sandwich. Panama used to be pretty generous when it came to filling there sandwiches with proper amount of meat. We weren't happy since we paid quite a bit fir the sandwich. They need not skimp or they may lose good customers. read more

we went at 6pm because we hadn't yet gone grocery shopping and they were either out of or didn't have something for 3 of the 4 meals we ordered. Food is what you'd expect from Panera. There were no croutons for the French onion soup, they were out bread to two of the paninis, had no chocolate milk, but that happens. read more

The food is good at Panera, and, as someone with food allergies, I appreciate that they change gloves before preparing my plate. I like that Panera offers some salads and soups that are vegetarian and dairy-free (I ask them to hold the feta). In my experience, the service has been very good here. My only problem with this location is the ladies room. The toilets could be cleaner. Also, there is only one sink and the only mirror is directly above that sink. There is usually a line to wash hands, which is something I haven't experienced anywhere else. I would suggest more thorough and frequent bathroom cleanings and installing a second mirror on the wall next to the paper towels. That way you can at least make sure you don't have any kale stuck in your teeth while you are waiting to wash your hands. But, please, wash your hands first and then get the kale out of your teeth. read more

Ordered chicken sandwich and cup of soup for lunch. The chicken salad sandwich had maybe 1 tablespoon of chicken salad. So I basically had bread and lettuce for lunch. Shame on you Panera. You owe me a sandwich that has chicken salad on it !!!! read more

The employees are constantly talking to one another and joking around the grills are extremely dirty that it leaves burn marks on the sandwiches. read more

Average Place, Average Food! On one of my recent visits I noticed a manager totally ignoring a customer who had an issue with her salad which was being taken care of by an employee and basically yelling at the Female employee about her money. I didn't catch the managers name but he was an older gentleman. Name tags would be nice addition. I thought this was Customer Service business? Maybe some Managers need retraining. read more

Of all things, one would expect Panera to be great.. if not always, usually. However, it is TERRIBLE. To be fair though, the food (if you don't die from old age waiting for it) is good. I go there every few weeks for coffee and a bagel to meet a good friend. It is shameful the time spent waiting in line to order because there is absolutely no sense f urgency or customer service. Really shocking. Yesterday for example, I stood in line for 12 minutes while the girl at the register had an ongoing chat with one of the customers clearly oblivious to the 9-10 people standing 5 feet away from her waiting to order. Eventually, I ordered a bagel with Honey Walnut cream cheese but was told that it was "on recall" while Panera is improving it. (How do you improve cream cheese..?) In any event, I then said, no problem, I'll just have plain cream cheese". The girl said "OK" and then proceeded to place the order. Several moments later, I was told, "Oh, I'm sorry sir; we don't have ANY cream cheese". Really.. Panera.. A place that sells bagels, muffins, bread, etc.. has NO cream cheese.?? By then, I was seriously annoyed but remained calm and respectful. I requested my money back for the cream cheese opting have it with butter (yuck) rather than dry. The manager apparently is the only person authorized to issue a refund (in this case about $1.30 or so) and was clearly put out that she had to do that. Then my name was called to get my bagel such as it was and I went to pick it up. Although there were two tiny little butter packets on the plate, I requested additional butter and was curtly told, it's right there from a rude girl pointing to my left. I looked .. and looked.. and eventually found some in a container on top of the counter. Will I EVER return to Panera? Absolutely not. They are clueless, rude and completely mismanaged. I'm not sure what happened but it will no longer be my problem, The one at the Buckland Mall closed (possibly for similar reasons). I suspect this one will as well if someone doesn't intervene and re-commit to some semblance of remembering why they are there.. Principally to accommodate customers, quickly, effectively and with respect. No cream cheese.. (It will be interesting to see if Panera responds to and (defends against) this review. If they do with excuses as to how busy they were, how someone called out, etc., it will confirm that they simply do not "get it". read more

i am disappointed in the mac and cheese. i am a panera love and look forward to having mac and cheese but this time i was disappointed. I got a large mac and cheese and a large papaya tea. When i went up to get the mac and cheese it look like it had been microwaved 3 times. i went over to my table and sat down and took a bite. it tasted undercooked and mushy. i will not be going to this panera again. read more

Online orders has this place working beyond their capacity. Waited 20 minutes (so far - still waiting as I write this) for a toasted bagel. Seriously, ONE TOASTED BAGEL. Never again! read more

I had a cascade of bad experiences here. The card reader in the self-service didn't work with any of my payment cards, they were out of the drink I wanted, I had to wait a while for the cashier to help me. To her credit, she gave me an extra drink, but then I had to wait 10 minutes for a salad when there was no line to speak of. The silverware was filthy, and when I asked for replacements, they didn't look much cleaner. Also, dirty tables! read more

Today I went to Panera to order all my co workers lunch. I got back to my store and they had everything correct except the soup that I ordered. Called the store and asked to speak with the manager, the one who answered the phone, to let him know that they forgot my soup. The manager was so nice about it and he even hand delivered the soup to me at work! With some cookies as well A manager that goes out of his way to make a customer happy is a great manager to me! read more

Ordered greek salad with extra olives and feta cheese but they put extra cherry tomatoes on which ruined it for me. So I checked the receipt and it only says extra feta cheese. The salad was clearly overloaded with tomatoes. Cant people follow directions. The location is clean and spacious, so they got some kudos there. Bad experience for me and ruined my lunch. Would go back and try agai. since the place is kept up. read more