I love the baked goods at Panera. Their Asiago Cheese bagel is full of yummy cheese...all melted on top of the bready bagel .... delicious. I had a reward for a free baked good and I chose this nice bagel...I still brought it home and toasted it further in my toaster oven. The mobile ordering was very easy and the bagel was ready when promised... Delish !!! read more

Panera Bread - Asiago cheese bagel. - Salad Near Me - Lincoln, Rhode Island

Don't bother going after 8:30, even though they close at 9:00PM. This is false advertisement at its finest. And it totally didn't help that the "manager" I spoke with was incredibly rude. Her excuse was that they need to be out of there by 9:30, so they stop serving food at 8:30 (and was not warm or apologetic. Disgusting attitude and customer service.) So, essentially, what she was saying is they want to be out right at 9:00 and actually close half an hour earlier than scheduled. Also asked strictly for soup and she said they only had sandwiches-the stuff that requires fresh ingredients, which makes absolutely zero sense. It's also not like it takes effort to microwave a pre-made meal lol. Less than impressed by a restaurant in such a nice town. This location has gone so far downhill since it opened it is astounding. This is the second time this has happened to me, because I get out of work and meetings late some nights. I know I'm not the only one in a situation like that, and they are letting down a lot of potential customers by being so selfish. They should hire managerial staff that can actually converse with customers. They should also make it WIDELY known about not serving food past 8:30, smells like a law suit waiting to happen to me! Be better. read more

People be judgy aha it's a chain for crying out loud! 5 star, Michelin rated it is not. Consistent and relatively efficient it is. This Panera offers a few grab and go options. They have a drive-thru and curbside. I recommend ordering ahead through the app for these. Simple and with updates. Dining in looks pretty much like every Panera on the planet. It is spacious and has a blend of booth or table seating. Rotating seasonal options keep the menu changing. The staff are as cordial as a minimum (ish) wage service employee can be. Food is decent. Nothing to rave, nothing to ado. I like this spot, personally. Bon appetite! read more

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If i could do negative, I would, I sat in the drive thru for 30 minutes for a small mac and cheese and HALF a sandwich. Service was terrible

The cashier had no idea what Green goddess was and wouldn't find out what was in it. the manager threatened to throw me out when I tried to ask another employee. Awful service and no interest in the customer. read more

When we arrived for breakfast today the dining room was unexpectedly closed so we had to use the drive thru. However the drive thru line moved quickly and service was friendly. Our cinnamon crunch bagels were delicious. read more

This Panera is great because they help accommodate my large group order for at least 20 people. I went in with the order and a worker helped me place it and saved me a lot of time. I ask if they can write the name on each individual meal and they did just that. Highly recommend!! read more

This store somehow manages to screw up my order every single time. If there was an award for terrible service, this store would win! And when I call the store to get through to a manager to report it, nobody picks up the phone. The quality of food at this location is horrid as well. read more

Once again, they delivered (delivery thru their app) our food and totally forgot all my food. My family gets to eat while I'm holding an empty bag ... and they only want to compensate me for my sandwich?!? I think this location doesn't have what it takes. Repeat issues. Man... I was really looking forward to my green goddess sandwich too :( read more

Surly, borderline rude, teenagers at register. They seem more interested in discussing "my asshole teacher and midterms" than interacting with paying customers. Menu items are grossly over priced for portion size and quality. Food is mediocre at best. Grilled cheese is pretty hard to mess up, yet they somehow manage. It's raining INSIDE the building and employees are vacuuming up the puddles (wait what?!) while customers are seated in the dining room. Ignored pagers vibrating endlessly at food pick up. Dirty tables. Dirty dishes. Trash strewn about. Managers no where to be found. This location has a lot of improvements to make. UPDATE 3/2/18: I tried the drive through at this location, on a particularly slow Sunday evening, (about a week or two after my initial review was posted), at 7:30 PM. There were no other cars in line at the drive-through besides me. My small side of mac & cheese, which cost almost $6, took 12 minutes. Several teenagers laughing and goofing off inside, not concerned about discretion with their loud inappropriate conversation. There are consistent problems at this location. Panera, please train your airhead teenage employees PROPERLY and get your customer service act together! The mac and cheese was yummy. UPDATE UPDATE 10/4/18: Not sure why I continue to patronize this location. But I stopped in to pick up take out lunch today. Got all the way home and realized they left out an entire sandwich and gave me the wrong size soup. I called and asked to speak with a manager, Emma. After she rudely put me on hold without telling me she was putting me on hold, her solution was "Sorry. Come back and we'll make it right this time." Why should I have to drive all the way back because YOU made a mistake?! And this isn't a simple substitution mistake. YOU FORGOT AN ENTIRE SANDWICH!!! GET YOUR ACT TOGETHER PANERA! At this point, I've had 3+ totally negative experiences with this specific location, all directly related to extremely poor customer service and rude lazy employees. I will be calling corporate, and no amount of free cookies or half hearted apologies are going to stop me. Please, just stop sucking!!!! Does management or corporate even read these yelp reviews? They all echo the same thing: SHITTY CUSTOMER SERVICE. FIX YOUR SHIT PANERA. read more

Panera Bread - Very expen$ive for a grilled cheese and tomato soup! - Salad Near Me - Lincoln, Rhode Island

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Great staff, usually great with time but they're Understaffed. Staff works hard and is super friendly. Always happy when I order food here. Drive through Is super convenient. read more

10/1/23 - Just don't understand this place. I want to like it so much, but it's always something. Stopped by with some biker friends after a great ride, to wrap it up with some coffee, tea and cookies. One of our group wanted tea ... no hot water! Seemed to be enough employees there although you never really know I suppose. Employees were very nice as usual, cookies were great ... but like I said ... it's always something. There aren't many places around to jump on the bike and go out for an evening ride / coffee, but it's hard to commit to coming by here because coffee could be out, or cold ... It's unfortunate. read more

Very rude at the drive through. Sat for 25 minutes waiting for my food after paying to have the same woman ask me to pay for a different meal and not giving me my order. Waste of time to go to this Panera it makes more sense to drive an extra 10 minutes to another location. read more

I like Panera.....This location is clean and the staff is very nice. I enjoy their bagels, desserts, salads and soups. My favorite is the green goddess salad and their broccoli cheddar soup yummy...... I tried their Steak sandwich it was the worst sandwich I ever had.... save ur money on that.... Overall, they are one of my favorite franchise. The traffic seems steady and consistent. read more

Always get a decent sandwich here! The staff is always really friendly as well! I've always gotten good food and good service here- so I can't complain- at all... I signed up for that My Panera Card the last time I was here (literally took 2 seconds on my phone) and today I got a free pastry! Pretty sweet rewards! I love their Green Tea and literally crave it sometimes! BOMB read more

I just ordered a salad. I cannot believe how small it is compared to the picture. Honestly it's a pathetic. read more

Panera Bread - Pathetic Cobb salad. Compared to the photos the owner posted this is ridiculous - Salad Near Me - Lincoln, Rhode Island

Three orders in a row that are not right. I get home, open the bag and something's missing or the wrong thing is in there. I've contacted them and keep getting the same "We really don't give a $h!t" form email saying they are deeply concerned. Does Susan Collins work here? They give you a "reward" on your loyalty card. It's insulting to think you were not happy with your order, and items were missing, but here's a cookie for you to make you feel better. I am truly disgusted with this location. I will drive past this location to get to the next one if I am really in the mood for Panera. Food is good, but it's not worth the customer disservice that seems to be a common thread on the comments I've read. The fact that nothing seems to change is the most disturbing aspect. I guess they just don't care. read more

Came for a coffee while I was waiting for my gf at Cox next door. Out of dark roast. Had to have the light roast. Blah. Not even hot

These people are very rude! So disappointed! Called to ask about catering. The girl was short and irritated! read more

I was warned that the soup would be in a larger container because they had run out. Cool. I don't even mind heating it at home since it's cold. But why didn't I get the warning that - for LITERALLY the 4th time - I'd get the Pot Luck version of the Chicken Frontega sandwich? I don't even know which one this is, but it's a constant substitute for the chicken, tomato, onion, basil, and cheese that is supposed to be on the sandwich I actually ordered. This place is hit or miss at best; the chances of missing are FAR greater after 4 pm. As in, just tell them you're hungry and to send out whatever is left... You'll actually get the same thing as if you were to order exactly what you wanted, anyway. read more

Panera Bread - Pot Luck version of a Chicken Frontega (chicken, tomato, cheese, onion, basil) sandwich. Literally the 4th time.. - Salad Near Me - Lincoln, Rhode Island

Second update! This location is slowly getting there. I think that they're starting to balance out drive thru vs walk in, and it's working! Higher than average wait times on the whole, but not as bad as before. Keep it up, Panera! read more

I normally love Panera, but this location is disappointing, especially for the price. Although it is never busy, the service is often slow, and they sometimes mess up my orders. I once tried curbside pickup and waited 25 minutes past the pickup time before going in to inquire. It didn't look like anyone was planning on taking my order to my car, but I couldn't grab it because it was behind the counter. Steer clear of curbside pickup read more

Panera Bread - Autumn squash soup. A cautious pour, definitely could have given me more - Salad Near Me - Lincoln, Rhode Island

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Went to Panera breads for dinner. I ordered a soup and the half Turkey Bravo sandwich with chips. To my surprise, I requested that my sandwich be put on the Panini press. That's how far back I go with this company. When I go to pick up my order, I asked why my sandwich hasn't been pressed, the young lady behind the counter looked at me like I had the heads and rudely replied, "you are in the wrong place, we don't have no panini press". Ok, for some reason Corporate decided to take the presses out but a customer deserves a better response than that. Then I asked Week can I get y sandwich toasted, grilled or whatever you're doing now and the same young lady replied, "your order is up, I can't do anything more to help you and you're holding up the line". I accepted that and went to my table to eat my sandwich which wasn't toasted, pressed it whatever, my lukewarm soup. I am a Panera app user, I go there often but I think I might readjust my thought process after that experience. Panera used to be about customer satisfaction and good food. Got the price they charge, that should still be their credit but somewhere along the way, all odd that went down as the prices went up. I'm so set with this company, I'll spend my money where I can get what I want with respect. I want gonna mention this but my wife said I should, we were in a suburban establishment and we are minorities. The vibe we received from the young lady was like we should not even be here so just take what we gave you and be happy. I was never more embarrassed. I would recommend anyone I know not to go to this location and maybe rethink going to Panera Breads at all. So sad because I actually liked the chain a lot until last night read more

They have a drive through. Repeat: They have a drive through! Fast food couldn't be more delicious. The staff is a bit slow. Wrong soup, no pickles on sandwich, forgot kids milk. They are very nice though so it makes up for it. They keep it very clean and the food is very good. The basil tomato bread is my new favorite. They sprinkle love on it (or something sweet and delicious). The bagels are the best. Make sure you stop by on a Tuesday and get the bakers dozen for only $6! They freeze well if you can't eat them all. All of the baked goods are heavenly. I think my favorite might be the pecan roll. They give you a free pastry on your birthday if you have a Panera rewards card. What's better than free baked goods?! The espresso beverages are also a winner. Overall I really like this location. Not only because it is clean, friendly and has fresh food. It is literally a 7 minute drive from my home read more

wen i am get hungry this panera bread makes the food. I eat, now not hungry anymore. Sometime forget to put my bagget into my to go order bag, its oaky, accident happen. I like. read more

I am always amazing how caring the associates are. So many of them do amazing job, Sam, Dan, Melissa, Angel, and many many more. The place is busy but they really stay well organized and ahead of the crowd and strive to deliver 100% to each customer. Nice place. read more

Panera Bread - Amazing bakery. - Salad Near Me - Lincoln, Rhode Island

Worst customer service I've ever experienced. If I could give them 0 stars I would. Ordered through Uber eats over an hour ago and when the driver got there they stated they "lost" my order which was literally just a bowl of Mac and cheese. Then proceeded to still charge me the $15 for it and wouldn't give the food to the driver that came to pick it up because all of a sudden they were closing down. My order was left pending and still says it's "being prepared" even though the restaurant is closed at this point and I can't get in contact with anyone. Literally my worst experience with this location. read more

Don't bother if it's lunchtime. I visited with a friend and my 92 y/o mobility impaired father with a walker. After ordering we could not find an empty table. There were no less than 5 tables occupied by people on laptops or reading books who appeared to take pains not to notice us. None of these people had food or drink and nor did they have a vibrating thing to let you know your order was up (didn't see any of them ever have food or drink!). After some awkward maneuvering we lucked out being next to someone that was leaving. When I asked Mgt why 3 paying customers could not find a seat was told that they have no limit on how long people can stay whether customer or not and it was my prerogative (her word) to ask them to move. No thanks. Will not be there at lunchtime again. Non paying customers are more important than you. read more

I'm an order online and pick up my food person. The quality is usually pretty good but today (11/20/20) I was disappointed that I paid for a bowl of soup but didn't get a full bowl. Normally this location provides good food but my last two visits have been disappointing. My salad from last week had too many wilted pieces of lettuce in it. I hope they can pull out of this slump so I can give them 5 stars again. read more

Panera Bread - Skimping on the soup - Salad Near Me - Lincoln, Rhode Island

Worse Panera I've seen. The delivery is slow and the food is not up to Panera standards. They are better off closing the location.

This Panera location is pathetic. 3 bad experiences, but I'll share just the most recent. First breakfast sandwich: 1 leaf of spinach, no pesto. 2nd try? Spinach has arrived. Still no pesto. 3rd try? Manager had to get involved because the girls making the sandwiches thought they were out of pesto, so logically, just make it without, right? RIGHT? Turns out that they had pesto after all and the third time is a charm! read more

Yea sure lets pay $13.00 for cold soup and a sandwich thats falling apart. Thats real quality right there. They are so compassionate let me tell ya. Bite me. read more

I'll never go to this Panera again, ever. I placed an order for rapid pick up and arrived 4 minutes after the requested pick up time. The female employee working at the counter CLEARLY POINTED to where the rapid pick up was located; she was asked TWICE about the order and pointed to the pick up bag on the counter. I drove 30 minutes home to find half of my food was missing!! I called immediately and the male employee that answered stated that we should've come to the counter in regards to the rapid pick up because the couldn't make a certain item to specifications because they were out of a certain bread; they wanted to know if a substitute bread would be suitable BEFORE making the sandwich. In the same sentence, the male employee told me he was looking at my missing food that was sitting in the counter. I DID GO TO THE COUNTER BEFORE PICK UP, TWICE. The employee then proceeded to hang up on me. I'm not using any of the employees' names to save them the embarrassment. Have fun if you go here, lots of winners!! read more

First off I love Panera. But...this location needs work. Ordering was fine. It was the waiting and the service after I placed my order. It was a Saturday morning. Not busy at all and the service maybe why. We ordered 4 bagels 2 w cream cheese 2 w butter 2 lattes a chai and a hot choc. Bagels came out 2 at a time cut soooo wrong. See picture. Now we wait and wait for drinks. There seem to be plenty of people behind the counter which seemed to be in disarray. Again there was one other lady waiting for a drink. So why they couldn't make the bagels and drinks at the same time seemed odd to me. By the time I got the last drink my bagel was ice cold. Not sure what's going on there but I've never had such slow service at other close by paneras which seem to be much more busy. read more

Panera Bread - Bagel not cut correctly. - Salad Near Me - Lincoln, Rhode Island

Unlike any other Panera, the service here is totally unacceptable. they are constantly overwhelmed. I even tried phone orders and couldn't anyone to answer the phone read more

I come here often enough since I work nearby but my visits have dropped because they tend to mess up the orders in pretty annoying ways. Ie, no spoon with your soup, no salad dressing for your salad, countless tomato soups without croutons, they forget your side or give you the wrong one, sometimes (to go anyways) you open up the package and it's falling apart. I expect more when I'm paying a decent amount for my lunch/sometimes dinner. A few months back I'd had it with all the errors and I emailed corporate about it. They responded with a coupon for lunch but regardless, it's the attention to detail that lacks. Rapid Pick Up is amazing, the drive thru can take forever bc people will order lunch for the whole office through there (not exaggerating, I've been behind them). Parking can be frustrating, especially combined with the drive thru line that tends to block the area up at lunch time. Plan on being in the drive thru 15 mins. Overall, I love panera but I'd like to see some improvements and consistency before I'd bump the stars up. I've had better service at other paneras. We used to chalk it up to it being new, but they can't say that anymore. Everyone in the office talks about their frustrating experiences here. read more

Good service and open late! Was staying at the hotel down the street and happy to see that they were open for my unusually late dinner (thanks to daylight savings). Lots of parking and near all of the shops in the area for those looking for a little retail therapy after eating! read more

Omg the drive thru takes forever and staff is unorganized. I was able to see they messed up my order. Not worth the wait!

Why do I do it? I thought it was a good idea. Go thru the hour wait in the drive thru and stare at the same three cars in front of me with the below average speed service, just to overpay, and get to my desk and have the order wrong. I did this to myself expecting different results and seem to get the wrong order, frozen salad, and sandwich which has sat out for a couple of days it looks like. I don't even know know why I even rate or complain this was my own fault expecting a different result. read more

This rating is strictly based on the delivery service, as in to not order delivery. We know that Panera is expensive so you know what your doing when you purchase from this company. The problem is when you place an order at 05:40 and it is currently 06:40 and no delivery has yet to arrive. Okay, I'm not an unreasonable person and I feel like if you tell me it's going to take an hour to get my stuff I can make a well informed decision on if it's worth it or not. In this case I was informed, by email that my order would be arriving between 06:13-06:19...so nope that didn't happen. How do you offer a delivery service and only have one driver? This is unfortunate and I truly hope that other customers read this review before they decide to utilize the delivery service of Panera Bread. read more