Sooo slow. I feel like they are never fully staffed. I ordered two bagels and a coffee and have been sitting in the drive through line for 15 minutes. The teller did not read back my order or confirm my total at the window. I love Panera but never come here because of these issues. read more

Probably the worst service in all the painters that they've been to. The weight is extremely long if you plan to go through the drive-through, give yourself 30 minutes every time I've gone it's been like this. I've had to stop coming here thank God Chick-fil-A is opening up down the street. read more

Filthy dirty and very slow service. Only reason it got two stars is once the single item we ordered was finished it did taste fresh. There were 4-5 employees in the back. I could hear them chatting. Who knows, they could have been working on a large order (it was about 2:30 on a Thursday) but nobody said anything such as "it will be a few minutes as we have a large order to fill". While I waited the fifteen minutes for the one sandwich, it gave me time to look around at how dirty it was in there. There were large clumps of dust on the large overhead light fixtures that I could see clearly. The ropes that these fixtures hang from were also covered in thick, clumps of dust. It looks and feels like "I don't care" in there. When listening to them chat about whatever I kept thinking ...instead of chatting "How about if 1 or 2 of you get out here and clean up the place". read more

Panera Bread - Dust waiting to float down into your food... - Salad Near Me - Lansing, Michigan

Consistently terrible service. I've paid for a bread bowl on multiple visits and never received it, and they don't bother to refund or adjust the price. Today the drive-thru worker was rude, kept interrupting me, and tossed me a bag of bread without a word. Meanwhile, there were at least five employees just standing in a line talking while we sat waiting in the drive-thru. Customer service here is non-existent. read more

I ordered drive-thru at this location on my way through Lansing, and I was surprised when the employee taking drive-through orders didn't know the name of my sandwich and kept trying to push a sandwich on me that I didn't order. She couldn't say the word focaccia so she didn't know what kind of sandwich that was. Even though I told her over five separate times and then described the type of vegetarian sandwich I wanted, even though there was a picture of it on the menu, they still gave me a chicken Frontega sandwich. I drove all the way home with a bag of food I didn't order and couldn't eat because she doesn't know the difference between any of the sandwiches at the place she works. From here on out, I'm definitely going to use the app to ensure that I get the sandwich I want instead of the sandwiches that employees can remember. I should've just gone home. It was a waste of $16. read more

Absolutely worst service from this location. Waited 20 minutes to get onsite orders. When received, there was no chicken on salad and no fork. Plenty of people working ( counted at least 5) but they were moving as slow as molasses and not making eye contact with anyone. read more

Wow! An absolute pig stye..... full trash cans, weedy entrance, mulch covered patio deplorable men's bathroom. Thankfully most Government agencies don't work on Sunday, violations everywhere and I'm not allowed in the kitchen. read more

Panera Bread - Full trash - Salad Near Me - Lansing, Michigan

Worst Panera ever!! Disgustingly dirty.. very very slow!!!! Sandwiches looked like a 2 year old put together. I don't know how this place is allowed to stay open. read more

This place sucks at being consistent. More than half the time I come here they either get my order wrong (forget the side or another ingredient) or I'll get there after work (at least an hour before they close) and they're "out" of a soup for the day. Which I could understand if they were't A SOUP BASED RESTAURANT!!! Gotta change how the menu is set-up, close earlier, or make the damn food. Ridiculous. read more

Orders via the app to be picked up. Waiting in the line at the drive through. Each car takes 9 minutes to get their food and leave. Almost 30 minutes later I am told they are out of what I ordered. I ask for a refund and later discover I am only refunded for the food only not the drink. Horrible service and a ratty south lansing building. read more

Does This location have only people on training? It took more than hour to get a simple salad. So disappointing they have to re do my salad ... this after the first half hour. So another 10 min more waiting. Not good Panera. Not good read more

Don't come to this party Panera unless u want to wait a hour and a half for one salad. If I could give a 0.1 star review I 100% would.

Great food. Very nice atmosphere. Haven't been here in a while but the food is definitely worth it

Literally just waited 30 minutes for a breakfast sandwich. And there was five other ppl total in the restaurant. If it's going out of business, just do it already. Staying open with no staff is a bad look for Paneras everywhere. read more

Easily the slowest Panera I have ever been to. In addition to being slow; they sent me a message informing me that my food was ready... 30 minutes before it came out of the kitchen. For reference, I had 2 bagels and a pastry in my order. read more

Ordered an iced coffee and I got a cup. Didn't realize there was the little bit of syrup at the bottom and picked up quickly then got it all over my pants shirt hands. Nice !!!I was a bit pissed but thought ok I'll get the coffee myself. Searched to find the coffee and then couldn't find the iced coffee. Then I don't even see creamers out. Why on earth do you just except us to know where everything is and also I paid $5 for this "fancy" coffee not to find all the shit to do it myself and get syrup all over myself. read more

Panera Bread - This is my $5 iced coffee?!! - Salad Near Me - Lansing, Michigan

Sometimes eat here and always like the food. This time we come and decided to dine it really quick. Tried to do with their tablet inside the restaurant, but it wouldn't let us order a bagel or use gift card to pay. So we waited in front of their counter. A staff went by and asked if we could use the tablet to order by ourselves since only 1 manager now, we explained why we couldn't. After few minutes, the manager came out and helped us with our order. Chicken noodle soup is always yummy, blueberry bagel was a bit hard after toast it; but very tasty. I couldn't finish my sandwich, brought home half and couldn't finish it eventually. I guess I would stick with ordering half of sandwich more. read more

Panera Bread - Blueberry bagel & chicken noodle soup - Salad Near Me - Lansing, Michigan

I ordered a coffee and an oatmeal. I was the only one in the drive-through and waited over 15 minutes. When I received the order it was wrong. They offered to correct it, but I did not have time to wait. I've stopped at this Panera four times in the last six months and have had the same experience. The people are nice, but it's really evident that there are some serious holes in this store's training and service. I really hope that corporate Panera can step in and help this location. read more

This is the dirtiest panera I have ever been in. There is trash on the floors, under the soda stations, tables, etc. all the limonades were empty, when I asked if the could be refilled so I could get a glass (I paid for), she said they did not have any of them in stock. WHAT?! The food was good as usual. Seriously, you should ashamed of yourself store manager!! read more

Panera Bread - a variety of items on display - Salad Near Me - Lansing, Michigan

10am on a Sunday morning. Ran in for bathroom break and quick drink and bagel. Not one other customer in the store. We order a few drinks and a bagel with cream cheese. Waited and saw our order was ready. But no where. Then staff finally asked us what we're waiting for and said they would do it. There were like 6 to 7 employees there. No excuse for that kind of service. "Have a nice day" does not negate the awful service. Explains why there was no one inside enjoying a meal. read more

Ordered a black decaf coffee and they gave me a caffeinated one. Barely any yogurt or granola in the mixed berry parfait, and only dried fruit nothing fresh. Shocked they charge that much for barely anything. read more

Panera Bread - Greek yogurt with mixed berries - Salad Near Me - Lansing, Michigan

Not going back. The phone in order experience was awful. We ordered a Green Goddess salad and got home to find it was a plain Caesar salad, not even chicken. Our fault for not checking, but there was a homeless man outside begging for money so we wanted to get away as quickly as possible. The salad was mostly Romaine rinds with barely a sprinkle of cheese, some croutons, and an unremarkable Caesar dressing. As I said, we won't be going back. read more

If I could give this negative stars, I would do just that. Where do I start. Every single time Im here, I wait on average 10 minutes. Today specifically, I went for an oatmeal @ 10am. No one else in line, and waited FIFTEEN minutes. The oatmeal was gross btw. I would suggest taking that off the menu completely. You order their overpriced mac and cheese and you get 1/2 a container. This sounds petty, but if you're paying $9.79 for SOME MAC AND CHEESE, there needs to be enough. If this Panera was the last food on the PLANET, I'd choose to eat grass. By the time I actually get my food I'd be dead anyways. read more

Every time we come to order they are out of items... avocado, tortilla strips, soups, even BREAD (baguette). We ordered tonight at 6:30 and they close at 9... out of this and that. We wait a long time for food, but it's usually good! I'm not sure why we keep coming back and expecting it to be different. read more

Got to try the new Paneras in South Lansing.. They have alot of work to do on customer service...Of course the cashier was slow..(learning)..but as I was waiting in line a woman walks in and up to the counter..and an employee comes up and waits on her ahead of me!! Then..They get to me..but they made me wait so long..now breakfast is over! Come on guy's!! Get your act together! I luv your brand..but you have to up your game ..before you get a bad Reputation!! read more

I was very excited to try their Mac n cheese grilled sandwich for $10. Finally got it today, but it was horrible, mostly all bread. The place was clean and the service wasn't bad. My girlfriends soup was also half full. Won't come back... read more

See all

Whenever I order soup, I am told they are out of baguettes. They are always also out of ingredients for sandwiches and sAlads. And it's not even close to closing time. read more

We just ate lunch there, in our car after we did a takeout. My mother was wild about it. She is 91. This is what she said: We didn't have any time between doctor's appointments to eat lunch, so we stopped at a Panera's drive-through and decided to eat hurriedly in the car. Here are my mother's comments: "This is one of the best bagels I've ever eaten." "Don't they just make the best tomato soup?" "They are so generous, I have enough cream cheese to use later." "Wow, what a sandwich. There is enough here for thrashers. Their sandwiches are so good because they use homemade bread." " Everything tastes so good. That's why they're always so busy." "This is like having our own picnic today." "I feel so lucky that we get to do this together today." "What kind of potato chips are those, they taste delicious. I love their crunch. We will have to buy more of those in the future." "I have so much food left over I'll probably have enough for 2 other meals." "Thanks for taking me. I loved it." It isn't very hard to be her daughter. And she certainly is a Panera fan. read more

I did not receive my Mac and cheese which I paid for, unfortunately I didn't realize this until I got home. Mistakes happen I get that, i bit into what I had left: my sandwich to find hair melted in the cheese of my sandwich. read more

I went at 9:30 on sep 16 wanting their new breakfast sandwich but I asked if I could customize it so I could get it without the chicken because I'm vegetarian, but she said she can't customize. Their online option has a customized option as well as inside on the tablets. Not sure why she couldn't read more

went into the saginaw store in Lansing mi and ordered 1/2 roasted turkey blt and cup of soup. the lady upfront tried to charge me 20.00$. I passed and went online to order and it was under 13.00$. what are your employees doing?! this place is for the rats! read more

The Poppyseed Strawberry salad and Caesar salad with chicken are both incredible. Ummmmmm

Food was good got the chipotle chicken wrap for breakfast. The Mocha latte was bad though. No taste of coffee and mainly tasted milk. Waste of money. I will go for the food but I will get drink somewhere else. read more

I placed a Rapid Order in the evening for a pick up the following morning. When I went to pick up, they hadn't even started on my order. It was a larger order - 2 dozen bagels & a coffee carafe. It took them 40 minutes to make it. And the store wasn't even busy! I was late to work because of the horrible service. On a positive note, I have used the delivery service several times and been pleased. Orders were correct and arrived quickly. Ironically, deliveries have been around 45 minutes. read more

Look I'm gonna be honest here, the Mac n cheese was flames. The only problem was they forgot the other half of my pick 2. I don't know if Panera bread just doesn't like to make chipotle chicken avacado sandwiches, but twice in a row they forgot it, and all I received was some Mac n cheese. It was fire, just wish I had gotten the sandwich too. read more

Checked in twice letting them know I was there. Then called and the food was brought out. I sat in their parking lot for 20 min. Get home and my food is wrong, call back to the store Miguel Perez (manager) was extremely rude, hung up on me, called me a liar and told me to Google the corporate number! But the best part is he acknowledged that "the other manager made your food and yeah I see he made it wrong". Refused to refund my money without me driving back to the store. After the hang up I call back he continued to be rude, over talk me, call me a liar again then said "in the future if you wanted free food maybe not order from us" my order was $51.10 and I wanted a refund for $15.56 for the items you acknowledged "the other manager messed up". Help that make sense...never again will Panera get my money! read more

I work in customer service and this staff does it right! Very kind and friendly staff. Food was prepared delicious and fast.

Placed an order at 11:30 via the website yesterday, with a pick-up time of 12:30. I arrived at 12:30, went inside aaaaaaaaaaand no pick-up orders. At all. They have a board with names on it, and my name was at the BOTTOM of the board. They hadn't even STARTED my order I placed an hour prior. They had no problem getting drive thru and dine-in orders taken care of, but if you had placed a pick-up order, they didnt give a crap. I watched people ask for refunds because they had been waiting so long. I waited 18 minutes past my scheduled pick-up time until they got to my order. What's the point of offering scheduled pick up times if you can even meet them? Some people have limited time for a lunch break. So ridiculous. read more

Fast delivery to my car for one visit and good social distancing for my second visit. Seating available for both inside and out. Autumn Squash soup is amazingly delicious. Had the Cobb salad and it was very tasty. read more

Our meal and service was excellent. I've been to many many Panera restaurants and this was one of the best experiences. The salad was very crisp and put together well, the soup was the perfect temperature, and the service was very friendly. The restaurant was exceptionally clean and well prepared for Covid social distancing. read more