Had a wonderful lunch there with my wife. I had the half-sandwich and cup of soup (the corn chowder was scrumptious)., wie had a salad. We were delighted with the menu choices, courtesy and friendliness of the staff, and speed of deliver of our meals to our table. I had ordered "Honey-bun" with my meal; but forgot about it and left it on the table when we were leaving. One of the staff chased us into the parking lot and "delivered" the forgotten roll. Pretty good service!! read more

Not the Panera I used to love. We called in the order and were promised quick pickup because of a baby in the car, only to find out we can't pay in the drive thru. Then, we were told we couldn't just walk in and pick it up, but rather needed to wait in line with other walk in customers. The person up front wasn't helpful. The manager knew the problem is a recurring one but wasn't readily helpful either. The food tasted great, but the "experience" of Panera is why we used to go, and that was seriously lacking in this store. This is bound to get better with time. It can't get much worse. Need to stick this restaurant back in the oven and let it cook a little longer. read more

Such a trash place. Everyone is so rude, I definitely wouldn't recommend. If I could give zero stars I would.

I was just denied service at this location y the GM Audrey who was rude do to the fact I would not put on a face mask due to a medical condition, then asked me what my condition was. They will never be getting my money ever again. read more

I ordered the rapid pick up from her for my coworkers and I one day and I was impressed that it was ready before the pick up time. I was not impressed that I was missing items from my order and that I had to wait in line for 10 minutes before getting my missing items replaced and getting attitude from the cashiers. Usually I like Panera, but having cold food from here is not good. Every time I've been in something has been missing and the bad service is why I probably won't be going back. The food is good, but not enough to counteract the back experience. Don't waste your time coming here. read more

My first and last visit to this place. I wasn't really sure what to expect but wilted salad and stale bread was not what I expected. If you're traveling and you're looking for somewhere quick to eat give this place a hard pass. read more

Ive been here two times, and I won't be back to this location. The food was great, but the employees, were not helpful and were not very attentive for being a new place. The tables were all dirty and when my husband asked the waitress to clean it up, we received attitude, dirty look and she actually made a comment to us. Upon looking at my receipt closely, I noticed a .99 charge for undecided. I went up to the counter and asked what it was for, the girl said for a bakery item. I didn't order any bakery item, so how many other times have they done this? There are only kids working there, that obviously don't care to work there. Id say that management is needed or this place wont last much longer. read more

Our family has always loved Panera, and we're really happy there is one just 2 miles away now. We're in there at least once a week, and the food has been consistently very good (what you expect from any Panera). Yes, when they first opened it was noticeably slow operationally while the counter staff was getting trained. That has seemed to go away now, and honestly it didn't detract from our overall enjoyment. Tonight the drive through DID take exceptionally long, even given their made-to-order service. And they comped our entire meal. Very impressed with them for doing that, when we hadn't even started to complain or anything. read more

I think the first lesson we learned here is to not come to Panera for dinner, it is definitely better for lunch. This meal was a let down though. I got the turkey avocado BLT and it was ALL avocado. The tomato slices were too thick and they were the ends of the tomato. Also the avocado was sliced extremely thick too. To make it worse, most of the avocado was stacked up in one spot of the sandwich. Next time just stick with their safe soups and Mac & cheese. You can't fail there. It was a learning experience for me. read more

The food and staff at this Panera location is amazing. My daughter and I were visiting the area for several weeks and visited three times. On the second visit, Alex approached us at our table and asked if we needed anything. He was so friendly and we really enjoyed talking to him. About one week later, we walked in with our masks on and he recognized us and welcomed us back. My daughter had a really tough week and she left Panera feeling so much better because of him. The person who took our order was also very kind. The food was perfect and I'm sad to be leaving the area. We will be back in December! read more

Me and my mother went here when it first opened and we were so excited to try it because we've heard nothing but good things about this company. But we were disappointed.. the prices were sky high and the food wasn't even that good. We got a few sandwiches and soup combos and it wasn't anything special. Hard bread, not very good flavor or ingredients , and old tasting soup. Too bad... we spent a ton of money and we didn't leave full or satisfied... threw most of it away.... I hope they get it together... or else it won't last long here. People don't want to pay tons of money for less than quality food. read more

I normally like to go to Panera bread the customer service is usually good and the food is great. The only complaint right now is because of one girl at the window. I wish I had her name because her attitude was absolutely terrible. She was rude taking the order, and she was rude when she gave me my food. No "hello how are you", and when she handed me my food she literally shoved it towards me and then slammed the window shut, no "thank you have a good day". I get it some people have bad days but sometimes you just have to put on a smile because it's your job. It really made me angry. Hope she has a better attitude for the next person. read more

I have visited Panera Bread in other communities, but the one in Hayden, ID, where I recently moved, needs some attention. I love to frequent a restaurant that has friendly and upbeat personnel, service with a smile, and not be taken for granted as a customer. Also, important is COFFEE... NOT lukewarm and help yourself and by the way, heat up in the microwave your coffee and dessert choices. Often love to hold meetings in places like Panera, and will try again, hoping that my last several visits do not now reflect my previous thoughts. read more

I went to Panera bread yesterday with a friend and had a great half sandwich with a bowl of autumn squash soup. The sandwich was overflowing with Turkey, apple and other things. It was moist and hearty. Afterwards, I had a bear claw that was out of this world! It was moist, as well, And so flavorful! Not heavy and Tasteless like a lot of donuts are. The help was patient and helpful while we made our decisions. And we took advantage of some of their special deals when you buy gift cards. I thoroughly enjoyed my time there, and look forward to going again! read more

Well my first review was much better, unfortunately it has gone downhill from there. I go all the time for a bagel on my way to work and it is now almost always burnt or sliced so terribly (or both) just frustrating. I feel like if you are offering to slice and toast, you could take 2 seconds and do it the right way instead of just doing a crappy job. It is seriously every time I go, I have provided feedback on the receipt surveys and it got better one time, then right back to their norm. read more

This Panera location is awesome. The staff is friendly and accommodating. I showed up in the drive thru this morning 40 minutes before they opened, because I failed to pay attention to the large, posted signs, lol but they took care of me anyway! I offered to come back but the kind soul working the window assured me it was no trouble at all and the awesome people in back prepared my order. They didn't make me feel like I was putting them out, or inconveniencing them at all. I can't express what a difference that has made to the start of my Monday. Thank you to all of you! read more

Wow. The service at this place is 'off the chart' bad! I have been in twice and talked with 5 different associates, so it's not like someone received horrible service once and flew off the handle in their review. These teenagers honestly must have had training to ignore and annoy the customer with their lack of care and customer service skills. You cannot find people off the street who are this inept. You would literally have to train them to be devoid of all common sensibilities. Terms like "Can I Help You?" "Have You Been Helped?" Forget about it. You wonder how this restaurant ever opened a second store? We got a $3 off coupon and even with that it was almost $14 for a HALF Sandwich and a Salad. Really?? Stupid us. Over priced, rude, dysfunctional service from folks who shouldn't be allowed to hold a job. And, I'm all about jobs.. just not for indifferent jerks. Just try a little Panera. That's all people ask. Please stay away, save money. read more

I love Panera but this one in Hayden really needs to have their bakers retrained. They were good when they first opened but now they don't proof their bagles or breads that is why they are so small, hard, and chewy. Will not be back again. read more

I have been to plenty Panera locations to know that this one is awful! The sandwiches are very light on the meat. And most things taste like a microwaved gas station sandwich or pasta from a deli case. Hopefully this location gets better. I wouldn't say that any Panera is worth 5 stars though. read more

Worst subs in town and they charge ten bucks for what's smaller than a 6 inch at subway and hardly put anything on it soup was good so was bread but I'd rather go to local delly or Jimmy John's or even subway read more

We have been using different businesses for curbside food and groceries during Covid. We have experienced mixed results in the community. However, Panera has consistently met the challenge. They are committed to masks and social distancing when they deliver curbside. They are quick. The online ordering is so user friendly, and I love being to add grocery items. Thank you! read more

Usually pretty good. I go there maybe once a week for the past 6 months and they've only messed up the order once or twice. I like the broccoli cheddar soup and the staff is usually pretty friendly. read more

I give it 5 stars because of the outstanding customer service I always receive at the drive-through by Haylee. She is courteous, professional, fast and always with a smile on her face. I applaud you Panera for having such a great employee! read more

I must say that I was anxiously awaiting the opening of this restaurant up here in Hayden, but after visiting twice now and waiting almost 10 minutes in the drive-through both times, I'll head across the street to Starbucks where service is fast and convenient. I wouldn't mind paying the higher prices for their product if the wait time in the drive-through wasn't so ridiculous. I didn't come to the restaurant when busy, it was 7:00AM in the morning, no one in the lobby and 3 cars in front of me when ordering...Still took forever so I'll be visiting local coffeeshops after these two experiences... read more

We came here to visit Silverwood and have a 5 hour drive back to western Washington, we stopped in the morning to get 5 boxed lunches and a sandwich for the drive home, the customer service was excellent, very nice staff, I would recommend this place to everyone. Price is as expected for great food and great service read more

Well there was nothing that I had that was bad. But it tasted like homemade day-old bread sandwiches & "Just OK" salads that are way overpriced. Come on $8.00 bucks for a mac & cheese side is ridiculous. And their bread was nothing special at all? Don't see the hype for this chain. read more

Have always had a pretty good experience with Panera until last night. Went thru the drive- thru and placed an order. Not only did it take an looooooong time-/ ( the employee apologized) but when we got home and opened the bag, both orders were wrong. Panera was sooo good and now it is soooo bad. Quality control stinks. Not sure I'll be back again -/ even though I got the rewards card and have been eating there at least 2-3x a week. Sad. read more

We went through the drive through today and it took at least 20 min! Then when we got our sandwich it literally had ONE slice of turkey on it!!!! It was horrible and super overpriced for what we got. read more

Terrible. Looks like a nice place until u try the food. I don't see this place lasting long. I wonder what restaurant we will get next.

We love this Panera bread! The last time we went in we were served by Kristen and she was fantastic, friendly and helpful

Overall the food is always very good! Anytime we have gone in to eat we enjoy nice service. I noticed if we sit and order from the table on the app it is a much more enjoyable experience verse standing in line and ordering. I would love to give this place a 5 star but what knocks it down for me is they don't have many vegan options and every time we have ordered ahead of time for pick-up they messed up the order. It's just a bummer because we really love this business as a whole! read more

Penera met our expectations. Couldn't have asked for better service. Staff was friendly courteous and ever willing to help. After an amazing lunch with my husband the only thing that I might mention is they do not take phone orders to go and online ordering can be difficult. Online pricing is lower than actual price at the restaurant. We would definitely go back. The broccoli cheddar soup was amazing. read more

Met here for lunch with friends. Very crowded & needed to park in the Albertsons lot. I did not want to stand in line & used the ordering kiosk. Took me a minute or two to figure it out & after that was easy. Ordered, paid, grabbed my "blinker" & joined my friends. I ordered a Cobb salad - a little pricey but all ingredients were fresh & tasty. Noisy place but it was great to see people enjoying themselves-talking -laughing & mostly off their phones. I will be back read more

Yikes. There are better options. Prices are high, portions are small. Our order was not delivered correctly. The flat bread had 1 glob of cheese and 1 glob of sauce in the middle - no effort made in the prep. PBJ is just like anything you can make at home for 50 cents. Staff was nice and tried to fix it. Place was clean. read more

It really is that bad :( I didn't dare try the drive thru after reading the reviews, so I dined inside. i'm not sure who they have hiring and training the staff, but they need to up their game significantly. The staff was pretty impolite... just kind of short with the customers. The wait was long about 20 minutes. I also got a deflated soufflé that was under 98.7 degrees, because it was cool to the touch. I nuked it without asking lol. However, I did ask for napkins because they were out of napkins at the station and the girl huffed deeply and slowly sighed... "follow me". It was obvious I was a YUGE INCONVENIENCE. I had to follow her to the food counter where she brought me 2 paper napkins for me and my 4 children. I just went back to my table in defeat and I asked the next guy that passed by for some more napkins. He was really cool and just brought me a handful. Overall, I am so disappointed. I was really looking forward to having a Panera near by for healthy fastish food on the go. The last time I went to Panera was in Olympia about 6 months ago, and it was awesome. I don't think I'll be going back... at least not to this location. read more

We were so happy that Panera Bread opened a store in Hayden! Sad, however, that twice now we've been given expired cream cheese. After the first time, I called management, and they said to come in and they would give me half a dozen bagels and cream cheese if I returned it. Now, just a few weeks later, the same thing happened. This time, we ordered 6 bagels and 2 honey walnut cream cheese. One was dated Jan 2017 and the other 12/22/16. Why does Panera keep doing this? This time when I return the cream cheese, can I get a dozen bagels and 3 cream cheeses? read more

Unlike the experiences of some other reviewers the drive through was fast and workers were polite. The sandwiches are kind of expensive for what you get. Spent $20 on for two sandwiches and a soup. My wife had a half steak and cheese with french onion soup which she though was pretty good but not great. I ordered the chipotle chicken avocado and they were nice enough to make it extra special for me. A nice long blonde F&$#ing hair. You suck Panera Bread. You owe me $9 read more

I got the cup of onion soup & 1/2 sandwich..both were just okay. Have had much better with a nice round of baked cheese on top which is how french onion is usually made. Both very skimpy for the price. Will not go back because of price versus portions. read more

My husband and I have been to this location a few times and have always enjoyed our experience. Quick, friendly service, clean tables and a relaxing atmosphere. They are a little spendy for the area but the food has never disappointed. read more

We had an amazing first experience at your new store in Hayden. My husband and I were studying the menu trying to make a decision. A young man in line behind us offered his extensive knowledge of the menu and made great suggestions. His name was Conner and he was waiting for his shift to start. Just thought it was important to let you know that one of your staff members made such an impression on us. We will be back for more wholesome food and to visit our new friend Conner! Thanks read more