Can i give these people a zero review? Took more than 40 minutes to get a soup and bread? We are not going to go back here!

I come here and always order their apple fuji salad, Mediterranean chicken flat bread sandwich. Always nice people, other items on menu are hit and miss. My daughter always gets the mac n cheese, that is pretty good or sometimes too salty. Bagels are okay, I wish there was a Noahs closer and pastries are okay too. read more

Didn't get my drink cup, guy delivering my food forgot baguette & walked past me 3 times...n9t great and the chicken in my salad was gross. Corn chowder not great. Chicken didn't seem cooked or like it was gmo....yuck! read more

Panera Bread - Gross chicken in my fake apple salad there were no fujihara apples to be found, just apple chips! - Sandwiches Near Me - Fairfield, California

I struck out with my lunch choices today. I had a pick two and chose the Sierra turkey sandwich and the Sonoma chicken stew. I found the turkey in the sandwich too salty. Also, the sandwich would have tasted better if it was toasted. The soup reminded me of the canned variety. Most of the diced chicken had disintegrated into tiny shreds. I did get my food promptly. It seemed like the wait was shorter than usual. But that was probably because the lunchtime rush had just ended. The place was busy but not packed. It was annoying to find empty booths littered with dirty dishes. I had to settle for a table in the middle of the room. However, even that table needed a swipe with a rag for crumbs. Still, a convenient place to grab a decent bite to eat. Just be aware that the menu isn't consistently good. read more

Asiago breakfast sandwich with egg whites, bacon & cheese. My only wish is that the bacon was in strips and not all broken up on little pieces. read more

This place needs to step it up. Where is the quality control on the food items? Went here today to get a YP2 turkey-ham-Swiss flatbread and chili. The flat bread had about less than 1 tablespoon of turkey on it. Literally, it was mostly Dijon mustard and arugula. Very disappointed in this!!!! I eat at Panera to enjoy a more balanced lunch meal, but how am I supposed to hit my protein macros if there is no protein??? This was a terrible waste of money today. Left still hungry. Looks like I will have to continue to drive out of my way to the Panera in Napa - I've never had issues with The Napa spot. read more

Super disappointing experience. I was craving the spicy Thai chicken salad for days, so today I finally ordered one for take out. Got it home and was very excited to dive in. Nothing was in it except for lettuce, literally 1 slice of chicken, wonton strips and dressing. None of the veggies or garnishes. No bell peppers, edamame, carrots, cilantro, almonds, peanut sauce, NOTHING. It's like they dumped the bag of lettuce in a plastic bowl and that was that. Literally 1 slice of chicken. $10.39 should have bought me a salad meal. Instead, I got lettuce in a bowl. read more

Kinda wonder if I'm just too snobby? I have heard rave reviews about this place, but OMG...I am on a limited meal plan for health reasons and thought I would be exercising a prudent choice by selecting a large bowl of chicken noodle soup and a glass of water. Not only was there very little soup in a hella large bowl but it tasted worse than PROGRESSO or CAMPBELL'S and it was extremely salty. I paid (with tip) $8 for this ridiculous "soup". Don't know why folks rave on about this place. Notice too, I didn't say much about the service as it, too, was mediocre. read more

This place is still fun to eat at. Haven't done that pick two deal in a while. Lately I've been ordering bowls of soup. French onion is still my favorite. Great service from the cashiers and servers. read more

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I've been coming to this Panera locations since 2008 and the service I've received throughout the years have been great. Today, it was terrible. The person taking our order was not very nice and we had to repeat our order to her at least 3 times. JANET (cashier) kept on talking to her coworkers and was not paying attention to our order. She also didn't ask if we had a Panera card so I told her I didn't have my Panera card and I'd like to give her my phone number. She seemed irritated when I said that too. I gave her my phone number and then repeated it another 2 times because she didn't get it..... She asked if our order was to go and we said "For here but please bag the scones." She replies: "Do you want the scones bagged?" My boyfriend and I look at each other confused because we just told her how we wanted the order done. We also order a coffee and she forgets to give us a cup for the coffee. JANET needs to improve her customer service and learn to pay attention. read more

Panera used to be on my bad list but now I love it because I know I'm getting a good meal in a nice atmosphere with my family. The staff is always kind and flexible. read more

Panera always mess up my order! I have to go back all the time, we order everyday here because it's close where I work, but it's a lot of work just to pick up my order. It's always wrong. read more

The service and the food was great. However, my family and I had to clean our own table. I've worked as a server, and I understand leaving a few tables messy if it were slammed but there were way to many tables messy on a slow night. I will most certainly be rethinking coming here next time I am home. read more

Panera Bread - Sandwiches Near Me - Fairfield, California

Service was very slow, meal presentation and quality were very poor for the cost of the meal... I'm a firm believer in "you get what you pay for".... $ versus $$$. So when a sandwich, apple, and Pellegrino cost $$.... $12.04 to be exact I expect a little more... I mean it's a nice atmosphere, and yes it's great that if you order dine-in they put your order on a nicer plate than you might have in your own kitchen cabinet. But when you invest this much income in a lunch, you really hope it'll be, a little better... A little more... Maybe it's me.... But it is my $12.04... And I think I'll choose to spend it else where after this visit... read more

Panera Bread - Photo not doctored or edited. This is the way the meal was presented to me. Less one bite you see in the sandwich. - Sandwiches Near Me - Fairfield, California

Very small portions for the prices. The chicken with wild rice soup watery and no flavor. The Napa chicken almond salad was a tiny scoop, lots of onion and lettuce and no mayo. Pastries were dry and old tasting, especially the brownie. The first cashier Jayalee was kinda rude, didn't smile and gave me the wrong pastry. She also said you didn't have the panera rewards card. The second cashier Shayla was sweet attentive and did give me the rewards card. read more

Still incapable of getting an order right 99% of the time. If you don't have ingredients available, don't make them an option to order. This way we won't have to pay extra for things we don't get. They don't really try to make things right when they're in the wrong. Corporate won't email you back, either. I'm going to the point that I just don't even want to come to this particular Panera anymore. read more

Rude employees, not very helpful, Jasmine has a terrible attitude, and the food is gross . Wth I wanted an egg sandwich with no run and she wants to say a machine does it "pre made" with run. I left immediately. I'd rather go to a family owned breakfast cafe with authentic and REAL food. read more

Today our service was great until we got our food I had a turkey avocado blt which didn't have the avocado, but that was okay because I was notified when ordering, but then I notice my sandwich didn't have no turkey! I was okay with that because I thought well okay they must have forgot because they were busy. Well when I told the runner about the mistake he politely told the sandwich maker about the mistake and I heard her whine then she slapped the turkey on there without even unfolding it then I heard her talking about it to her co worker saying well she can fix it herself of course I did fix it then I heard her go on about if she wanted to she could walk out on her job today and they would still want her to come in tomorrow... let's just say this particular Panera needs better employees.. I guess I will be going to Vacaville from now on! read more

Answer your phooooone!I called 5times no joke i wanted to place an order so i could just pick it and cut the time but nooo...nobody answered. read more

I like Panara a lot. But this one in Fairfield has been out of a significant variety of food the last two trips. Today they were out of roasted chicken, chicken salad, a rug ala, and t by en after we ordered and waited a bit, They came out and told us they were out of the salad that my wife ordered. And then they have to get the manager to refund my money and she couldn't figure out how to print a refunded receipt so I don't have proof we are getting our refund. read more

Every time I go here I have a problem with my order, today I got my Fuji salad with no dressing. I get home ready to eat my salad and boom no dressing . And the lady who made my order was bragging how she made my salad in a minute and a half. Well if you would have taken your time you wouldn't have forgotten my salad dressing . Dry salad is disgusting . Thanks panera you failed me once again... read more

Panera management at this location needs to be better at follow up. I placed a catering order over the phone, with three different people. On the day of event, utensils, napkins, & plates needed for the the meals were not provided for. Good thing I had extras hand because I did not have time to deal with this. I also found out that I might've been entitled to gift cards for my large order. When I followed up a few days later, something that I don't think I should have had to do, I placed two calls to discuss the lack of supplies. I left 2 messages for a manager to return my calls, both of which were ignored. I wanted to discuss with a manager why, when I placed my phone order, it was not discussed about large orders that I could be entitled to complimentary gift cards. Panera management, regardless if you're busy, you still owe it to phone customers to follow up on the level of service the customers receive. You definitely will be at the bottom of my list for future events!! read more

Horrible customer service. Ordered rapid pick up, got home and discovered an item was missing. Called store back multiple times and no one picked up phone. Called main company customer service line, left complaint with live person at corporate. No one ever contacted me via email or phone. Fast forward months later, dined in tonight. Again incompetence and lack of customer service and follow thru. Mentioned to cashier what happened last time. After I told her that when I called back, no one ever picked up the phone she asked me what time I called back. I said it was around 8 pm, right after I discovered my item was missing. She proceeded to tell me "that's actually the worst time to call." Seriously? Never going back to this location. Done. read more

Ordered dinner for take out Saturday night at 8:15pm. They were out of most things. We ordered and paid $43.75 for a whole salad, a half salad, three soups and a sandwich. When we got home they didn't put our $9.50 sandwich in the bag and the two French onion soups had no cheese on top. I called repeatedly at 8:45pm with two no answers and a hang up because although their business hours say they close at 9:00pm I guess service ends at 8:45pm. Well I guess one of us doesn't get dinner tonight. I'll try again to call tomorrow and hopefully they can answer the phone... very dissatisfied. read more

I went here for a lunch today with my hubby. The employees were wonderful. However the lentil bowl with chicken was not good. It tasted like a canned soup with added chicken and greens. It was very salty and barely warm. I would never order this again. read more

Panera's food is so fresh. I love the atmosphere when I walk in, everyone is friendly. At lunch time the lines can be a tad long but that's expected when one is eating at a good reputable restaurant. I like that they have the sweet section where you can curve every taste bud. read more

Ordered take out.. Clasic salad and onion soup. My daughter had half steak sAnd. and aoup combo. Upon arrival 30 minutes, they hadnt started filling the order. For me, the onion soup was hideous. Like it had cooked down for days. Almost no onions and they thre a pinch of grated cheese with the krutons.. What a joke. I could only get 2 spoon fulls down. The salad was fair, but i guess you never get what the picture looks like. My dayghters soup was fair also, needed something. But the biggest dissapointment was the steak sandwich. It literally had only 2 small pieces of steak ( .5 x 1.5 inch). The look in her face when she bit into it was WOW.. It was sooo bad she literally spit it out and ran to the sink to wash out the taste. This waz my second visit to PAnera restaurant. The last time was several years ago. They REFUSED to not put mustard on one of their aignature sandwicheS.. With todays experience,,, never again.. With their attitude of get it their way or take the highway attitude, HOW DO THEY STAY IN BUSINESS. A half star is more than what they deserve, but it is not allowed. read more

Panera Bread - Cheese and krutons for soupp - Sandwiches Near Me - Fairfield, California

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My fav!! Always consistent. I love love love their watermelon salad with feta!! The Mediterranean sandwich is awesome too! Get 1/2 sandwich and small salad. Perfect! Great and fast service. Very clean and staff awesome read more

Waited an hour for our call-in order!** Called in my dinner last night at 5:50 PM. Arrived at Panera and paid for the meals right after 6 (she said it would take 20 min...). Other customers walked in and received their food before me! Finally 35 minutes later, I asked for the manager. She made excuses that people were new...they were slammed. People came in after me and got their items before me - BAD CUSTOMER SERVICE. The nicest lady there was the food runner...she handed us free cookies because we had to wait an hour for our food. Horrible experience and I eat at Panera weekly. Get a new manager on there! read more

Food was ok. They ran out of everything bagels by 8am. The girl taking orders was friendly. The people making food was more interested in chit chatting with each other than actually making the food. We were the only order up and it took 10 minutes for 2 simple breakfast sandwiches. The guy making the food was talking to some girl over the counter (who apparently works there but was off the clock). Annoying. read more

Got a drink with my girlfriend to sit and relax with, I don't usually do special requests. But when we ordered our drinks this time I left one, I asked for them to write a special message on the cup, and sadly when they brought us out our drinks the message wasn't on the cup. It's safe to say I was a bit disappointed. :( would have even went back and tipped personally. Some staff here isn't really in the spirit of helpful and surprising. Or even the holiday spirit. Seem very uptight and like they don't even want to be working here. Jayalee is always a pleasure to encounter when taking our order though! read more

This Panera has got to be the worst location. I eat at the one in Vacaville all the time, but I work in fairfield and decided that I was going to order online for my department and send someone to pick it up. I placed an order online, for 6 people, my total was around $60. When my employee returned with the food over half of the order was missing, including my own order. I immediatley attempted to call the location, continued for 20 minutes before I finally called the 800 customer care number to make complaint and wasnt given much help help there either. finally got through to the location and told them what I was missing and sent my employee back to pick it up. after calling the food was not ready again and she had to wait. I was offered no refund or anything for my trouble or inconvenince. I will not be returning read more

Overpriced, 20 minute wait and it wasnt even busy, food was cold as if it was just sitting in the fridge, the $5 smoothie was so watered down it tasted like a normal drink, ordered the food togo and they forgot to put utensils and even napkins in the bag, worst $32 ive ever spent, never coming back here read more

Very disappointing experience. Placed a CURBSIDE order for a large soup and baguette and waited 15 minutes in my car for them to bring it out. Nothing. Called the phone number and it rang for two minutes straight. Nothing. Finally ended up having to go inside -which defeats the purpose of a CURBSIDE ORDER- and pick it up only to find the order to be inaccurate. I find this unacceptable for a number of reasons - one of them being that I spent $19 for something specific and did not receive it. For a place with such high prices, you'd think they'd at least try to match it with higher service standards. I know my little review has about as much impact as a splash in the ocean, but I mean....really?!?!? This was SUPER wack, Panera. Please do better. read more

I went to Panera bread yesterday order a broccoli cheddar bread bowl and smoothie. It's was runny and tossed in bag. I asked for refund Manager Taylor told me to get my credit card even though I had a receipt. He told me it will be refunded right away. My bank just told Taylor and I that it was not retuned so he lied to me and called Fairfield police because he lied about refund and refused to give me my money back after I spoke with a lady from Panera bread. What a joke and they don't wash there hands. Be cautious of food poisoning and dirty hands and fingernails in food service. read more

Went here last night. 730pm. Not late at all. Food was good as always. I gave a low review because not only were they out of bread bowls for soup but they were out of the bread I wanted on my sandwich. I love Panera, but this visit was a bit lame. read more

I usually never have any problems with rapid pick up at this location but tonight when I arrived there was a sign stating there was an issue with my order. I asked what was wrong and there was no candy cookie available. No sweat, they let me pick something else out and we're kind enough to give me 2 lemon cookies for the inconvenience. The drink cup was missing in my bag, and when I arrived back home I opened up my Chicken Poppyseed Salad to find NO SALAD DRESSING. How can someone eat the salad with just lettuce and fruit and chicken!? I've never been more disappointed. When I called to let someone know hat my order was incomplete, they told me I could come back and that they'd fix it. Nope, I am already 10-15 mins out of area and they should have got it right the first time. I will be speaking to a manager next time. read more

Thank you for the free dessert pastrie for my birthday. Your employee was very nice and said happy birthday to me. He seemed really friendly. Thank you Panera Bread. read more

recently the apple fuji salad is much improved than our visits last year and before their renovation. they're under new management and willing to try other menu items. if they only serve breakfast all day i'll change my default go-to this place read more

On Wednesday, September 6, I had lunch at this location. Lunch was great. About two hours later I realized I didn't have my prescription glasses. I called the store and talked to Sylvia and told her my story. She went so far beyond my expectations to be helpful. She actually took photos of a few glasses that could maybe be mine. None of them were mine, but I appreciated her "can do" attitude! Manager, Heather Hernandez, please let Sylvia know how much I appreciate her help. I highly recommend this Panera Bread store! read more