So apparently because management schedules high school seniors to work the day after graduation it's the customers fault No coffee, cold coffee when I brought this to the attention of the manager I was told I had to wait as there were so many call outs so they are behind I took a slight exception to this and she gave me attitude When she brought my wrap she almost threw it at me 25 minutes later still waiting Way to go Panera for a wonderful customer experience read more

I just had an awesome experience here. I mean Panera is Panera-great stuff, however this Panera is exceptionally accommodating. I came in later on a Sunday (today) for 2 salads one being the shrimp Mediterranean. I put the order in and after a bit (and paying) I was notified they ran out of shrimp and they asked if I wanted chicken or steak. I told them nicely I came for that salad; such a bummer. The young man making it went to the back and requested they cook up some more shrimp fresh. I was very grateful and appreciate a quality worker- Kudos brother - 5 stars for consistency in quality food and now workers :) read more

Panera Bread - Sup shrimp? :) love this new salad!! - Sandwiches Near Me - East Rutherford, New Jersey

Overpriced for soup, salad and sandwiches. The portions are small too. However, I do like their cream of broccoli coup and chicken Cobb salad. You can order your own option at the screens stands or place your order at the over the counter. They have soda fountains so your drinks are refillable. They have microwaves if you want to warm up your food at higher temps. The place is busy during weekends. It seems to be a very popular place for high schoolers. The sitting area needs cleaning. During the few times visiting this place, I noticed no one comes to clean the tables and chairs after customers. Also, the tables or chairs are always moved. This location can definitely use some updates on the furniture and fixtures. The place is located at a strip mall with plenty of parking spaces. read more

This place will not wow you in any way. It's standard items includes soups, salads, sandwiches, and flat bread wraps. I usually order the half and half that includes a salad and sandwich. I would recommend the Fuji salad and Thai chicken wrap. I do agree that some people say the food is overpriced but its supposed to healthier. Most items healthier are always overpriced right? They also offer pastries to finish your meal with self serve fountain drinks station. Try the green iced tea, it pretty decent. The last time we went here they ran of dinner rolls and didn't even tell us. The french bread is hard or stale if you want to call it that way. If you dine in they will serve you actual bowls and plates. You just have to clean it yourself by placing them in the provided dish racks. Overall, a decent to grab a quick meal. read more

I love Panera bread. This location is right next to the Homewood suites on route 17 south bound. I have been coming here for many years; offlate the quality of the products have gone down. The place is also not well maintained, as the furniture is showing age and the cleanliness is be questioned. Overall its a nice place to grab some lunch. read more

After being a loyal Panera Bread customer for years (I travel a lot for work and it is one of my frequent lunch spots) I think that this location is one of my favorites. The service is efficient and the food is of consistent and good quality. My go to's are the Green goddess Cobb salad, modern Greek salad with quinoa and the spicy Thai salad and I am never disappointed. read more

Panera Bread - Sandwiches Near Me - East Rutherford, New Jersey

Recently, I have found service and product to be hit or miss at this location. It's somewhat confusing how the Unlimited Sip Club works since I would have expected a cup to be left for pick-up. Since it usually isn't put aside for my order, I need to collect one myself, but only one cup for the drink and not an additional cup for ice. I have gone to other Panera locations where I have been given a cup for water, but I am surprised that taking a cup for ice is not permitted here. It makes the Unlimited Sip less appealing when Starbucks in Rutherford and East Rutherford as well as Dunkin in Rutherford will provide a cup of ice upon request. read more

First of all, I love Panera and generally support the company. There were no issues with our food. This comment is for the customer service at this particular location. Our large order was mistakenly delivered to someone else while we waited directly in front of the store for curb-side delivery. We waited over 40 minutes for the order to be recreated with repeated requests and prompting. When discussing with their manager, she became defensive and made it seem like it was our problem that the order had been given to the wrong customer and that we should be glad they were willing to remake it. Disappointing service from an otherwise excellent company. read more

I like Panera, but this time I was disappointed, had the chicken tort Alfredo, it was not very hot, border line warm. The chicken was shredded, did not taste fresh. I ordered bread with the meal, really enjoy having bread with my soup, the server said they ran out, find hard to believe Panera's Bread ran out of bread, instead I received chips read more

We ran out of coffee this morning and so I decided to order from Panera since I didn't have time to run to the market. Since I was ordering coffee via DoorDash, I also ordered two breakfast sandwiches, one for myself and one for my husband. The order arrived within about 30 minutes which is normal for delivery these days. Unfortunately, when we received our order is when the disaster happened. The coffees tasted completely burnt, as if someone had made espresso and then left it on a stove for an additional 20 minutes. Burnt to a crisp. The sandwiches? Let me put it this way, I travel a lot for work and have been to more Panera locations than I can count, and I'm always pleasantly surprised at how pleasant things are. Our sandwiches were not only the 5 cent version of what Panera offers - but my sandwich came with egg shells in it which made half of it inedible. How disappointing to pay $25 for items that were made with the least amount of care possible. As much as this Panera is 10 minutes from where we live, we will never go there again. read more

What happened to this place? Used to be much better. Inside is not well kept at all. Mounting dirty dishes at tray stands, empty dirty tables with crumbs and debris that look like they haven't been cleaned in days, floors and carpet dirty, etc, etc. Food was decent but if they cannot keep the front of the house clean, I can only wonder what's going on in the kitchen. read more

Understaffed and extremely slow service. I have been waiting for over 20 minutes and the place is empty for 2 breakfast sandwiches.

Ordered the Mac and cheese sandwich the bread was completely black . The employee sat there and argued that that was how it always comes out while the manger just stood there letting him argue with me with no intervention . I said I've order this plenty of times and never had it come out burnt like that to which the employee begrudgingly said he would remake the sandwich . They remade the sandwich and didnot out the parm crisps like supposed to be on it . Hunted down the manger for him to tell me they now ran out of Mac and cheese . Never go here very unprofessional read more

My rating is low because their service was extremely slow and their communication was almost absent. I ordered a simple breakfast sandwich and chai latte. The gentleman at the counter was friendly. I moved down to the pick up window and waited for my order. And waited and waited. Finally someone yelled out that my drink was ready ok. No problem. Waiting waiting.... finally I interrupted a young woman and asked if she could tell me where my sandwich was. She said oh sure and then disappeared. Meanwhile a manger type man seems to be scurrying around now making something. I caught the woman's attention again after a few minutes and asked do you have an update? That's when the man asked my name and what I was waiting for. When I told him he was surprised that he hadn't gotten the order right and was now having to make it over. I eventually got my sandwich and headed to work even later than I expected. I hope this was just a one off but I've seen this location be a bit unorganized before. Such a difference from the experience I had at the Teterboro location just yesterday. read more

***NASTY ATTITUDES*** I just can't patronize this Panera Bread anymore. The energy here suck! The young ladies that work the front are pleasant but the ones that make the food need an attitude adjustment...especially the very tall male that works back there. Nasty attitude. Was back there eating while the food was being made. Just nasty. I will NOT be going back here.. And will be advising friends and colleagues not to patronize this location. read more

This place is very inconsistent. I really want consistency when I order my lunch. Something as basic and simple and American as a grilled cheese sandwich should not be difficult and yet this place overcooks it often and then undercooks it when I complain. This isn't rocket science and yet they seem to struggle with the execution. read more

Panera Bread - Sandwiches Near Me - East Rutherford, New Jersey

Unbelievable , if I'm spending close to $11 for a Cuban Panini id atleast expect it to look something like the photo at the self help kiosk .. literally had 1 slice of meat and no pickles ... if u want some over priced bread and mustard , Panera is the place to go read more

Panera Bread - Sandwiches Near Me - East Rutherford, New Jersey

I hate going here, but, its convenient so if i want to eat relatively healthy on the go, i have to. 90% of the time i place a Rapid Pickup order. Im one person ordering a relatively unaltered salad. It is wrong almost every time. Most of the time the avocado is left off, you know, the thing there was an upcharge for. A lot of the time, the side is wrong. I order the exact same thing every time, its different almost every time. There is no consistency whatsoever in this place. When i do have a chance to check my food before i leave theyre usually pissy about it being wrong. Today, as i poured my dressing on my salad i noticed it was all separated into some kind of gelatinous substance. Ill be thinking of you later, Panera, while im reeling with a stomach ache. read more

Hey, it's Panera! What do you expect? Great bread, nice sandwiches and some hearty soups. But, this one is extra special, there's a fireplace. Nice. Really busy during lunch hour due to its close proximity to offices. GO THERE! read more

Panera Bread - Sit by a nice and cozy fireplace. Mmm - Sandwiches Near Me - East Rutherford, New Jersey

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Nice place to grab a soup and a sandwich or coffee and a dessert. Nothing real spectacular about the sandwiches or the soups, but a nice option when you are looking for something different than the usual fast food fare. Good coffee, wifi and a fireplace too! read more

I had a good experience here. The food was really good ( I reccomend the chicken salad sandwich and passion fruit green tea). The staff was very helpful. One of the staff members, young man named Leo had helped me out with my drink predicament but had accommodated me and we figured it out. Overall, I would definitely come here again. Bread is amazing. read more

This place is a mess. Don't waste your time. Online ordering is a nightmare. When you get there they can't even find your order in their system. Then when you finally get your order it's wrong. I've tried giving them a few chances but every time they just can't see to get it together read more

prime covid time and you motherfuckers give me an apple with bite marks???????? and then don't have the balls to answer the phone! read more

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I order through my app for rapid pick up. I go in and the screen says it's being prepared. While I'm waiting, another order comes in after mine placed by a male customer. My order moves to say it's ready. The guy comes in and walks right up to the counter and takes the order and leaves. Now my name has disappeared from the screen and I'm worried he's taken my order instead of his. An employee (dressed like a manager) walks by taking food to a table and I ask her how long it will be before my order is ready. She snaps back, "she'll call your name when you're order is ready." Okay. So I sit back down and another five minutes go past and his name has disappeared from the screen. They finally call my name. No apology for the wait. No smile or "have a nice day." Nothing. read more

Panera Bread - After receiving rude service, I got back to my hotel to realize they burnt my bagel and didn't put butter in the bag. - Sandwiches Near Me - East Rutherford, New Jersey

Wow! The customer service is horrible at this location. I have gone many times with the knowledge that is horrible but I want panera. Its the one on my way home but today I didn't want to go out of my way to avoid this one. Today was extra horrible at 6pm. read more

The food is usual Panera quality in a convenient location. This explains why it's still open. I used to go here frequently and it's been steadily declining. The kids working here definitely do not take pride in their work and it shows. Tables are frequently dirty. And mistakes in orders always happen. I'd say about one third of orders will have a problem. It could be missing dressing on take out order or incorrect side order like bread instead of an apple. And they are terrible about the pastries. They always forget to add it even during dine in. I will go to another location near by which is much better. Steer clear of this one! read more

Two stars for the atrocious customer service by the cashier, Rose. When asked about the differences of the soups, she replied "I don't know I don't eat them" and then asked us to hurry our order up because they were "closing soon." But still had over an hour before closing time. If she is reading this: adjust your attitude otherwise look for a job in some other field because friendly customer service is not your strong suit. read more

The food is alright, but occasionally, they'll leave out certain ingredients from your orders. Especially online orders. Seems like they don't pay much attention to specific requests for the orders. On multiple occasions, certain dressings for salads that were requested have been forgotten. read more

Have not gone to this location in a long time will never go back, staff is rude they are out of everything and the 10 vegetable soup was cold and the Cesar salad had 1/2 a teaspoon of dressing if I was lucky , floor and rug are very dirty don't go back run away read more

Panera is Panera. This chain is basically the same anywhere one goes. The place has just been renovated and looks nice. The free Wifi and coffee bring in the younger crowd that is trying to do their homework (and go on facebook). The staff here is very nice. ~Apple Fuji Chicken Salad is a must try! read more

I LOVE PANERA It obviously gets crowded during lunch time, but it's because it is Panera...and everything is typical as it is...BUT I personally think that this place has better food than other Panera Breads around.. (although the next one is 25 min away).. :) read more

I'm a big fan of Panera's - from their business philosophy to the cleanliness of their store to their almighty soups in bread bowls. But when you get the half-half special that includes the soup and a sandwich - the sandwich is so average/blah that you wish you'd started with the sandwich and ended with the soup. read more

This place used to be great! USED TO BE!!! 30 minutes for three sandwiches! Then they forgot one of the sandwiches. They ran out of lemonade(no big deal) but when asked the "manager" i guess, rolled her eyes and crassly responded "You need lemonade?" This place used to have good food and pleasant service! Now everything is automated and the people working are miserable and disrespectful! Never again! read more

WOULD be my "chill place" if it were a bit closer to where I live. I love chocolate pastries and they have become my new food obsession. Iced Chai Tea Latte is kick-ass. Their panini's are good/average tasting. Portion is less than what you pay for I believe. Definitely over priced, which gives them the one less star. read more

Ordered a buttered bagel come to find out they gave me a sliced toasted bagel with butter packets and I had to do it myself. When I asked about this they said it's not their thing to butter it. What the fuck did I just tip you for? read more

Place gets real busy so wait time can be a little longer when compared to other locations. Online order would avoid this. Everything was bagged and correct. read more

The food is great and I go out of my way to study here. The people that eat at this establishment are very respectable. The employees are very accommodating, and orders are fulfilled very quickly. Definitely one of the cleaner Paneras I've been to. Highly recommend. read more

I go to many Paneras and this one is run very poorly. Maybe because I went for a late meal near closing that I got such poor service but no excuses. I ordered through kiosk to dine in for quinoa salad. I waited about 10 min to realize my order was sitting around and no one brought my order to the table. Also, the salad was missing quinoa and olives! I brought it back to find out that they are out of the ingredients! Would have been nice to let me know ahead of time. The other item I ordered was soup and of course it was cold because it was left out on counter and never brought to me. Terrible staff here and the manager didn't seem concerned. Should be one star but I gave it an extra star because the place was at least clean. read more

This is the location closest to my home. It was deteriorating over time, so I drove further to avoid it. I mistakenly gave it another try one day, had a pleasant experience and decided to go back again - which was okay for several visits. My last experience at this location was when I purchased a group soup to go (appx. $17 plus tax). I got it home, took one look at the soup, and thought they gave me the wrong soup (10 vegetable soup should have a broth that looks red, like tomato sauce, and you should see some vegetables; the broth shouldn't be brown without vegetables, like french onion soup). No time to go back and return it. The next day, I began ladling the soup from the container into a pot and found there were about 10 small pieces of vegetable at the bottom of the container! It was the right soup - but must have been the dregs of the bottom of the batch and that was why there were only 10 vegetables and a dark brown broth. No time to go back and return it that day either. It's just not convenient! I went back the following day and asked for a manager. The person who appeared was not the manager (but didn't say that). She took one look at the soup and (like I initially thought) said, "This isn't 10 vegetable soup." I aked her to get a ladle and dig down. She did - and found the 10 small pieces of vegetable. Then she told me I waited to long and that's why it looked like it did. She told me she'd give me a refund. She did not ask if I'd like a replacement...just take your refund and go. That's what I did. I went to the Panera in Teteboro and repurchased the soup. She made sure to let me know she thought I was the problem. Letting poor conditions at this Panera go unchecked will cost Panera customers. If it were my first visit to a Panera location, I'd never go back! "Someone" should be overseeing this location. All I wanted was an acknowledgement that the portion I received was unacceptable, that they would make sure their Panera employees knew better than to do that again, and the offer of a replacement - so that I didn't have to drive to another location and repurchase the same soup. read more

This was the worst experience at this location. The order was cancelled and no one was informed.