Yes there service sucks. I waited on the drive thru line by the speaker for at least 8mins before anyone asked to take my order and there was no one in front or behind me. Then once i gave them my order which was just one salad and a green tea. It took another 15 mins (which any other location is rather quick). This location needs to learn to be more efficient. read more

Usually this location is pretty good but today things were off. Service was really slow and I got a really disgusting piece of lettuce in my sandwich. To miss this they either are careless or don't really care about food quality/safety. read more

Panera Bread - Gross brown gunk in the lettuce. - Salad Near Me - East Hanover, New Jersey

Drive the extra 6 minutes to the Panera in Florham Park; trust me, even with the extra 12-15 min travel time, you'll get your food and be done faster than this one. I've been fooled by the drive thru before too! I was there for over forty minutes waiting for my food and the manager told me I "need to learn to be patient". I clearly saw on their expo screen that my ticket was already bumped and had I not walked up to the line I would never have gotten anything. I couldn't believe the hostility expressed by the manager, I've gotten attitude from people in the weeds before, I understand the stress, but her frustration isn't an excuse for a bitter attitude towards a guest. I watched the people who ordered after me get their food, send one entree back and then get their replacement! They were finished eating and left before I got anything at all. When my "order" finally came, it wasn't what I ordered. It also didn't come with a side, my soup wasn't in a bread bowl AND they also didn't give me any silverware. I was so annoyed that I walked it back up to the counter and the line cooks/preps were the only saving grace to that visit. On my way out, I was walking to my car and dropped my keys in my hurry and saw the manager smoking a cigarette by the dumpster while talking on her phone. Not that I would expect her to help me, but at the same time, if I were in her position I would either offer help, or not stare at a struggling customer, at LEAST look away and pretend she didn't see me attempting to not drop anything else while picking my keys up. I agree with the other reviewer that the employees should have a private area to be on break. In the end, a crew member rushed over to help me. At least the part-time employees, manage to stay positive and helpful even with such bad examples set by management. Edit: I just saw on indeed.com this location posted job openings for a shift manager, assistant manager and a general manager. Hopefully, this location will make an epic comeback! read more

Keep missing food items from my take out. I don't have time to take out everything and check. It is your job not mine

The service is so slow.. If you go off hours and it's empty, you will be waiting around. 30 min to get a take out order, with 2 customers in the place. Sad. read more

This place is shit !! They gave me enough food to fill up my 6 pound dog. That is really sad. On top of that, they had the nerve to charge me $15 for it. I will NEVER be back. read more

Did I just eat?! I can't tell because I'm starving... because I'm gluten intollerant I asked for the chicken sandwich on a plate without the bread. When they brought me the plate I was confused because it looked like someone had already eaten the meal. There were literally 3 bites of chicken which was sub par at best. I paid $10... I only gave an extra star because the staff was friendly. read more

I am a fan of Panera, but this branch is not up to their usual standards. I have ordered their Green Goddess Chicken Salad dozens of times. At this location portions seems to be smaller always. Twice my salad arrived with no chicken and once with no hard boiled egg. Portions of soup are also meagre. read more

Service was really great here on a cold New Year's Eve morning (7 am). I ordered two bagels, toasted and one pecan roll, but instead got a pecan braid. The friendly manager, who greeted me warmly and was very polite and clear, said someone would help make the adjustment and even allowed me to keep the braid. On top of that, the individual who helped me neatly packaged the pecan roll in a box, packed some napkins, a knife, and a fork. How's that for customer service? read more

excellent service at this location! they were very courteous and kind and made my time here special!

What a Panera Bread should be like! Fast and efficient service, fresh ingredients and clean environment.

There ought not be a drive through. It's slow. Like 1/2 hour slow. I'm not kidding. This is some bs! There's no apology, no compensation. Nothing! Also some sort of rule about smiling or wishing someone a nice day. read more

i dont agree with the low ratings. i came on a monday evening for dinner and to meet with a guest. i ordered my normal 1/2 fuji apple chicken salad for here because usually the PROTIP is to get it for here, and they'll give you more portions. however, this time the salad was pretty slim when it came out. service was exceptional. there was a nice man who kept walking around cleaning up and helping customers out. he asked me twice if i was finished but i was being a fatty and slowly chewing on the bread i like that they have self order ipads for you to skip the line and customize your order without being a pain to your order person. very very spacious! and it was relatively quiet during my monday night meal there. would highly recommend if you're in the area. read more

I like the food and desserts. The issue is when you get it to go, they rarely get it right. I ordered a tuna salad sandwich and it had more lettuce than tuna (not enough to even cover the bread) and they forgot the chips. I also ordered a salad with no tomatoes (food allergy) and it had tomatoes even though the receipt said no tomatoes. read more

I want to like Panera, really I do. But when you spend $13 on food (even with a buy 1 get 1 coupon) and all you get is a sandwich the palm of your hands and barely any soup - you know it doesn't fare well with customers. I came here on a Sunday afternoon and it had a few customers. We waited nearly half an hour after ordering for our food, which is unacceptable. When it came out, it was barely enough to feed two and a toddler. Given I had a coupon, the actual price would have been nearly $25-30!! Very unimpressed with Panera Bread franchise itself. The only reason this place gets two stars is the phenomenonal service of the cashier. He was super friendly and attentive when I let him know of allergies in my party. read more

I have been to this Panera many times and I have been disappointed every time. The Drive-Thru is extreamly slow..... I wait over 7-10mins for my food... Today all i got was soup and mac &cheese.... it took them so long. One time I had to go park and go inside because I waited so long. I will never come back, that was the last straw. And to add to that my bread was stale. Not happy read more

I stopped by several time for panini or flat breads and never had problem!!! food was good, and stuff was friendly!!! so no complain so far!!! don't mind to stop by occasionally to grab a byte!!!! read more

The drive thru was so fast! The one teenager who was at the register was so nice. I think his name started with an R. He was so sweet and made nice conversation. I gave him such a nice tip. Great service. 11/10 experience. read more

The absolute worse Panera in Morris or Essex county. My wife often goes and either they leave something off the order or they have run out out of something. Poorly managed with longer than usual wait times. Had high hopes for this as it has a drive thru, but based on all of the experiences I've had, they should either start from scratch or close. read more

This is probably one of my favorites places to go. I always order the same meal and am a regular. I recently became a member and have been getting some hot rewards. The reviews are a little negative but I disagree with them. I used to order at the desk and my order sometimes got messed up but then came the kiosks and my order was never messed up read more

The beverages are pretty safe for me to order. I'll never order any type of soup there again. It's just a place I use to provide my investment consulting to my lunchdates. read more

I'm a huge fan of their menu and visit here often but often find that the lines are super long which leads to customers not knowing what to order and has me regret that I didn't place an online TO GO order. read more

Sandwiches are original and unique. The coffee is always supreme. The cookies have a good chip to dough ratio. I like how they fit in my hand. read more

Stay away if you tend to make customizations to your order. Can't tell you many times can I ordered a turkey and avocado blt WITHOUT BACON only for me to pull off and have to circle back because they added bacon. Won't be visiting this location anymore. read more

This is a bad Panera. First, they have a drive-thru, but it's not open, so that stinks. So, I walked in and waited wait 5-10 minutes for the employees to stop their conversation in the back and notice me. I think the person who took my order was the manager. He came over, smiling, but then I realized that was just the remnants of his fun conversation with his co-workers. He actually was not friendly to me at all and was rush rush rush. After taking my order, he called back, "Whole goddess!" like I was at Burger King and had ordered a Whopper with fries. I had the plum ginger tea -- it looked brown; ordinarily it has more of a pinkish/purplish color?? The sprouted grain roll that I had with my salad was the worst ever -- very chewy, almost doughy. I'm guessing it was just stale. It didn't look right; it was very flat. And to top it off, my green goddess salad had brown lettuce! Uh, no. Starting to wonder if Panera is going downhill. What the hell is happening?? read more

Since this location has opened, they have struggled with matching the expectations set by every other location in the chain. Frequently forget items in take out orders (even though one of the employees has signed off on the receipt). In general I expect a problem with my order at this location and they typically deliver. I've had at least 5 bad experiences with this location. read more

This branch opened close to my work so I was pretty excited. Even more so when I saw there was a drive-threw. I've gone in 3 times now and all 3 times, my order was incorrect. I'm a vegetarian, so when they put meat of my salads/sandwiches, it's literally money thrown away. The first time this happened, I called and complained and got a free sandwich. Then it happened again and this time I wrote to their corporate office. They gave me a gift card for a free lunch. However; even in my free lunch, the order was incorrect. I've thrown away over $20 worth of food at this point. It doesn't seem like anyone is paying attention to anything there. read more

I had a great experience with this Panera location. Ordered my food. using the kiosk and by the time I walked back to pick up area everything was ready. My turkey chili soup was hot and my salad was perfect. I will visit this location again! read more

Got three things wrong on my order. I had to go back twice cause food was missing from my order. This place is extremely unprofessional. They didn't bother to apologize or do anything about the constant mistakes. It's such a shame since I was hoping this would be a go-to place. read more

First and last time going to this eatery. Got a Green Goddess Salad. It came in a box 4 by 6 and about 3" deep. The box had almost no lettuce and no bacon. Dressing had no taste. The staff was rude. For $10 save you money and go someplace where you are not treated badly and you get what you pay for. read more

Met a friend for a later lunch. Tables were not clean, booth seats not wiped down. No complaints about food or wait time but the place did not seem as clean as it had in previous visits read more

I love the food but every time I order food (via drive thru) they get something wrong. The first time they forgot my bread. The second time they charged me for someone else's order. The next time they didn't give me the complete meal I ordered. Every time it is something new!!! I've learned to check and some things are still unavoidable to realize until it's too late. One time is understandable but when every time my order is wrong it gets a little frustrating- and they always say: come back and we'll fix it! But often times I don't have time to turn around on a highway just so that they can fix their mistakes. Besides this, the food is great and the people are very friendly. I just can't deal with the constant errors. read more

I've been to this location 3 times now. The first was good. The second I noticed how it wasn't as clean as the other locations. Yesterday, I walked out before ordering. I had to stop Watching flies landing on the pastries. I will drive the extra 10 minutes to the Parsippany location. read more

I have already been in the drive through line for 25 minutes, and there are still 3 cars ahead of me until I get my food. Even if this is the best tasting food I'll ever get from this restaurant, I will never return to this location. If I wasn't blocked in from being able to reverse out of this line I would've left by now. This is the worst service I've ever experience from a more "upscale" fast food chain. read more

This place has very good food and service. For example, I often get the bread bowl with chicken noodle soup, and I think it's very high quality soup and bread. The employees are very kind, and when they bring it to your table, they actually do it on time (unlike other restaurants). Overall, I would recommend this restaurant to anyone at any age! read more

I wish they had negative stars... This is the worst panera i have ever been to. I have visited multiple times and every order is messed up. Missing half the order or just half of a regular serving. I would rather drive the to FlorhamPark location which is An extra 15 mins from my house. Loved this place for having a drivethrough but they are so slow so i order online and pick up anyways. They skimp on food and dont pay attention to the details of the order. Will never come here again. Atleast 5 dollars of my order was not in my pickup bag when i got home. I never have had to check my order before leaving any other panera. The service and quality is just terrible. Panera in general is amazing and i love the food which is why i am shocked everytime i come to this location that it is terrible. Even the food which is the same recipe never tastes the same. The salad is never fresh. Crutons taste old and overly crispy to hide the stale taste. I pay $1.59 for avocado and they put one small square hidden in the lettuce. The turkey always looks raw and pink. I pay extra for extra meat and dressing and never get it. This panera is just a scam. To pay $25 bucks for a salad and sandwich it better be right. Never giving them my business again. read more

Panera food is not necessarily bad, as I am truly in love with the broccoli cheddar soup in the bread bowl. I don't know of any other place that has it so well made, or even served in a bread bowl. However, recently I had been this Panera 3 times. Every single one of those times they screwed up some part of my order. It was exhausting and truly disappointing. It seems as though all they can prepare is a simple soup, anything more is too "complicated" for them and they just screw it up! I've ordered a sandwich the first time where the gave me pulled pork instead of chicken!!!! The second time, they screwed up a salad!!!! And tried to give me another free one to make up for their incompetence! (And not to mention that their salads with chicken are just microwaveable chicken from the grocery store! Which I do not like!) and the third time I went was today, when they screwed up yet another sandwich. They put cheese on only one half of my sandwich and were supposed to put dressing on it, but when I opened it, it was completely dry! No dressing! I was so specific because even after I ordered it, one of the cooks came out to me and asked me exactly what I want on it! But of course they don't listen. It also seems as though everybody there is always new, so people must be quitting constantly; probably because it's such a shitty place!! You should not go here unless you are going for the soup; anything else is out their reach and most likely will not be made to your satisfaction- not to mention it the food is rather pricey. But I do suggest getting the soup in a bread bowl as its only .20 cents more than a regular bowl. If you are looking for something else, DO NOT TRUST THIS PANERA!!! read more