WHY I WILL NEVER RETURN TO THIS LOCATION AGAIN. This is the only review you need about this location. (Poor curbside pickup, forgetting product, ignores dietary restrictions, HAIR IN FOOD) Panera Bread is easily one of my favorite chains, mostly because of the consistency in fresh food for a solid price. I've been to this location roughly 6 times in the past year, and around the second time and beyond, things had gone downhill. 1. 'Curbside Pickup Option'- With the pandemic beginning, they offer a curbside option where you can receive food in your car. There had been two occasions where I had been sitting there for an hour, and people had walked in and out delivering food to everyone else but my car. I had to ask directly, even though we were clearly in a 'curbside pickup' parking (they include signs) and they FINALLY brought it out. This was super disappointing, and I was super patient - this defeated the entire purpose of ordering ASAP and having the food be ready. 2. 'Customize Your Salad Option' (via App) As someone with dietary restrictions, I've been used this option elsewhere at Panera with no difficulty, but for some reason this location continued to disappoint me. I have spent $4 on additional toppings and had left with a salad with only cheese (excluded onions, cucumbers, avocado, apple chips). ONLY CHEESE AND SPINACH. The disappointment I felt opening my salad, but already driven home, was unbelievable. On top of that , I do my best to tip generously during this time, so easily, overspent a great deal of money for a below average salad. Imagine spending extra money on a salad and not getting ANY of those toppings, and not even the extra ones that are free. I also have my phone number in the contact info, and have never ONCE been called to ask if a substitution was okay, or if I could be refunded for lack of options. Instead , this location chose to put a salad in a bag knowing that it was not as ordered, and figured because I was a curbside order, no one would suffer any consequences. This is disrespectful as a customer, and creates a breach of trust especially. I have had this happen a few times, and I TRIED to overlook it, but it had been too frequent that it's either a running gag here, or they really don't care about their customers. So much for having the option of adding or subtracting ingredients- it doesn't matter to this location, you'll get what you get. 3. Forgetting Items Again, curbside doesn't just forget ingredients , they forget food too! I've come to this location, have had cookies missing, bread missing, it feels like this location absolutely doesn't care about being honest, and upfront with their products- giving Panera a bad name. I had hoped this location would improve or maybe they had a hard day, so this review has had a long time coming. Giving second, third, even fourth chances wasn't enough- I tried to give those location my business and support despite what they had done in the past, and they continued to clearly disrespect that. 5. LAST BUT CERTAINLY NOT LEAST - HAIR IN MY FOOD. Yes, you read that correctly, yesterday I went in to order and purchased a salad and it felt like the FIRST time in the past year, my order was as ordered. Food was all there, ingredients in the salad okay- seemed golden. I got home, and felt like the redemption after a long dry spell filled with anguish and overspending on a salad that underperformed had come to an end. Wrong. as I started pouring my sauces and mixing my salad up, I found a shorter dark hair underneath my leaves and onions- absolutely disgusted. With the current state of the world and pandemic, the last thing anyone wants to see is a hair in their salad; appetite diminished- salad had to be disposed of. How unbelievable is that? They wear hats, but no hair nets, and if they saw it fall in, they didn't care. Again, bottom line- this location DOES NOT CARE. You can go home, assuming, trusting, and excited, but be left in disbelief about where you just came from. How many times did I let this location pull a fast one? Too many. Will I return again? No, and I hope if you're reading this, you take my advice that there are other Panera's that haven't had this many strikes. Truly, utterly, disgusted. This was the straw that broke the camels back- or hair that ended my business at this location. Proceed with caution here. read more

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Decent food. Fresh to the point and quick when on the run. Green goddess salad dressing is a must if you get a salad. Customer service is good. Pass on flatbread pizza's it seems like it's frozen. read more

I've been coming here for 6 months straight weekly, and will continue. The food is perfectly portioned and healthy. Not the boring healthy. I usually order my 3 favorites: - BBQ chicken flatbread - Turkey sausage, egg white and spinach - Southwest chicken tortilla bowl read more

Panera Bread - Nice outdoor seating. Good for groups, family, work, business meeting - Sandwiches Near Me - Campbell, California

This review is a bit overdue as this place has become an almost daily thing for my roommate and I. I always get the sausage egg and cheese sandwich (which is only available before 10:45am) and my roommate gets the steak and egg sandwich or the asiago bacon egg and cheese sandwich. We also get tomato soup which is really tasty. Lastly, we accompany it with a cup of Hazelnut coffee. The service is hit or miss, usually hit although sometimes we're there on one of their off days. Overall; this place is pretty good,we come here mostly for the tasty breakfast stuff. read more

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I really like coming here as they have good food and drink options for both breakfast & lunch. The staff is friendly and very helpful.

Pastries are yummy (I love their chocolate crumble and their apple pastry) Bread is yummy opens early Good soy chai Convenient parking Friendly staff read more

I have had such as excellent and wonderful experience in this location that I thought they deserve to have an Excellent Review. Very professional, Outstanding Service, Very Kind, Helpful, Caring, and the Food is Excellent. Every single employee at this location been serving me and treating me and all other Customer very good and with lots of respect and kindness Thanks To Every Single Associates, Partner, and employee at this branch. Customer Service is Outstanding. They go way behind their duties to help and serve you. Bon read more

Curbside pickup is terrible Avoid please We waited while others got their order We called no one never answered I walked in to get the order it was waiting there the whole time read more

I always have the same two items whenever visiting Panera Bread, so I thought I'd make a quick stop for a small lunch here. Got the Creamy Tomato soup and Bacon Turkey Bravo- with sourdough. Since they were out of Tomato Basil bread, which was a shame. The sandwich still tasted good and the bread was just as soft, but not as flavorful. The Creamy Tomato soup here seems a bit more chunky than most other places, but I thoroughly enjoyed it. The service was quick, although the place wasn't exactly full at the time I dined in. The price can be a bit pricey for what you get, but isn't bad when you want some good pastries or sandwiches. read more

Panera Bread - Turkey Bacon Bravo and Creamy Tomato Soup - Sandwiches Near Me - Campbell, California

Really busy in the morning as the coffee drinking and newspaper reading crowd settles into their morning routine. The hot food is...well as expected for a chain. Microwaved and tossed in a brown paper bag. The baked goods are the stars here. The jury is still out, but the coffee cake is very good. The whole cake is shareable at the office. read more

Panera Bread - Sandwiches Near Me - Campbell, California

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How many of these reviews do I write where I say, this place is good because it does what it's supposed to do. Panera food is bread, and bread is delicious. It offers a great space for being alone to being in a large group. The prices are fair and there are healthy options if you choose them. I got a Thai chicken salad. It had a nice kick of acid to it that I appreciated along with the edamame texture. Panera is just an easy place to go with food that can suit most audiences. The service is quick and the food is again, exactly what it's supposed to be. Like a step up from cafeteria food, or maybe if you have a really nice cafeteria, on par with good to great cafeteria food. Also, my salad cane with a side of bread. And bread is delicious. Did I say that twice? Bread is delicious. Like bread, any bread, except most gluten free bread... delicious. read more

Panera Bread - Sandwiches Near Me - Campbell, California

The guest service here is amazing! This is my favorite spot and I drive out of my way just to eat here, even though I live closer to another Panera. The cooks in the back are always polite and the younger female Hispanic manager is always helping them get the orders out on time. She does so with a smile on her face and I couldn't ask for a better experience. read more

Kiosk were slow. No one at front desk. And this is for all Panera's when seating is limited staff should not take prime searing and then proceed to sit with their feet on the booth where someone will be sitting. read more

Very kind staff! I place my orders through their app., sometimes the staff gets my order perfectly but other times it's really off. But when they're not sure about my order, they've just waited for me to come into the store to clarify. They've been really accommodating to make sure my order is right. Would recommend this location. read more

I have eaten at this Panera location before but looks like I have not done any reviews. Overall this was a good experience. Food was tasty and came fast. The staff also cleared my table without me asking, always nice when they do that. I had the Pick 2 with a side of sourdough bread. I love their bread so much. I could just eat it for days. I had a half Napa Almond Chicken Salad Sandwich: Chicken raised without antibiotics, diced celery, seedless grapes, almonds and our special dressing served with emerald greens and vine-ripened tomatoes on Sesame Semolina Bread. Their chicken salad is very tasty. Not too mayo heavy. Love the grapes. I also had the small Green Goddess Cobb Salad with Chicken: Chicken raised without antibiotics, arugula, romaine, kale and radicchio blend, vine-ripened tomatoes and pickled red onions tossed with freshly made Green Goddess dressing and topped with avocado, bacon, and cage-free hard-boiled egg. I love the dressing on this salad. Avocado and bacon are good too. The food came fast. I had barely sat down and then the food was delivered. Also as I sat and read after finishing my food, the staff came buy and cleared the dirty dishes. So overall a good experience. I love their food and the service is usually good. read more

Love,love,love Panera Bread. This is true for any of their locations. I love their sandwiches,soups,salads,breads....I can go on and on. I can marry Panera bread if it promises me an Asiago Cheese Focaccia bread everyday! I usually get their mediterranean veggie sandwich on the above mentioned bread or their black bean soup in the bread bowl. there are times when i actually get dreams of these 2 items...they are that good. 5 stars all the way!!! read more

I am addicted to their pecan sticky buns! My wife is in love with their chicken noodle soup and when she is under the weather it is the only thing that brings a smile to her face. Tasty sandwiches and salads make this place a wonderful stop when you are hungry and shopping at Bed Bath and Beyond and Khol's on Hamilton. The fresh bakery section is great, and they have a generous selection of bagels to choose from. read more

Management has changed or something, I usually place orders a few time a year to be delivered to a school site. My recent experience was horrible I went in to there location asked for help to place an order and was told to use the online app. Then I was told they would charge me a $25 delivery fee. When I pulled up the Panera's app and showed them the delivery and tax it was closer to $10. He said if I wanted to do in on the store then it was $25. Placed the order only and not only was my order wrong it was all delivered to the wrong place so it never arrived. When I called to ask I was told we use doordash for delivery and the tote was not ready and the doordash person left. I asked why did no one tell them? He had no response read more

Panera Bread - No coffee tote was delivered food was left at different location. Not at the school site not near a door. - Sandwiches Near Me - Campbell, California

How one person could change everything, when you enter Athena greets with beautiful smile. She is so sweet and makes whole experience amazing. Thanks everyone who is leaving. read more

We ordered two bowls of French onion soup and hubby and I each ordered a caffeinated beverage. The soups we're great but they really messed up our drink orders. My mocha was served to me without any mocha and my husband's double shot espresso had a ridiculous amount of chocolate syrup at the bottom. Not a big deal but it took the people working there a really long time to fix my drink. Note at the top of the receipt it says to inform them if your order is not accurate and they will fix it and give you a pastry for the trouble. They fixed my drink after answering way too many questions and, they never offered me anything for the trouble! I knew to keep my standards low for this place because last time we went here my son ordered a tuna sandwich which was ALL BREAD with the tiniest little bit of tuna! The tuna sandwich was a major disappointment. read more

Panera Bread - Delicious bowl of French onion soup with a nice cafe mocha. - Sandwiches Near Me - Campbell, California

I always enjoy eating at Panera for lunch. It's quick, has friendly service, has the lighter foods and tastes pretty good/healthy for a chain restaurant. I always do the you pick 2 meals. I either get tomato soup, Mediterranean salad, or the chipotle chicken avocado panini. These meals also come with an apple, chips or bread. A bit pricey for the small portions, but a nicer lunch spot to eat with coworkers or friends. read more

Doesn't look like much but their bread bowls were incredible.absolutely would recommend.This is definitely my new favorite place to eat especially when it's a nice sunny morning. read more

One more thing: at 10:20 am they refused to make souffles that were supposed to be available until 11:00. read more

Panera Bread - Panera bread selection. - Sandwiches Near Me - Campbell, California

I signed up for the monthly membership three days ago, and now their employees are informing everyone they are out of the juices they promoted. Very disappointed. read more

Sadly,the service went downhill.It's not because the employee turnover is really high but because the management is immature and rude! yelling at customers who spend $350 a month in this location is not wise.And I am a share holder as well! I no longer buy much here except when time requires the convenience but they need to hire people that are not subjective,inane and insulting and demeaning to customers that clearly have helped the stock soar! read more

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Claudia and Grant are amazing. I accidentally ordered at the wrong Panera bread and they were able to quickly make it for me at their store and save me a ton of time. They went above and beyond! read more

Recently rediscovered Panera Bread - why haven't I been coming here more?! It's so tasty. I'm obsessed with the creamy tomato soap. So flavorful and satisfying. Goes so great with a grilled cheese sandwich so I always get it with a chipotle chicken avocado sandwich and switch out the Gouda for mozzarella. I get the half soup half sandwich. I noticed lunchtime on weekdays get super packed with a lot of elderly retired folk to the point of running out of seating. So be aware of that and come early or later. WiFi here is so slow and not really usable but they have plenty of outlets by some tables. Sign up for the rewards account which is tied to your phone number. Download the app and you can get free stuff. As soon as I signed up I got a free pastry coupon and redeemed a chocolate croissant - guilty pleasure. read more

I Iove the fact that I can get baguettes sliced at Panera. However at this location I have had nothing but terrible service and this 4th of July holiday was the worst. I grabbed 2 bags of French baguettes, they make the best crustini, but got home to sour dough. I even asked if they were French bread and was told yes. I watched as the worker who was slicing the bread rip the bread in half with her hands. One quarter of all four halves was smashed and unusable for bruschetta. This is not my first time with issues at THIS LOCACTION. 2 previous purchases were also meet with poor customer service and poor management resolution. read more

If they took everything off their menu except for the chicken Frontega, i GUARANTEE they would still be in business. Everything is delicious, but that sandwich tho... read more

I am highly allergic to dairy product. So when I order online, I specifically leave instructions to leave out any dairy products. Yesterday I ordered Family Feast meal online from Panera Bread at 503 Coleman Ave in San Jose and left a note stating "No cheese on any of the items" under the "Special Instructions". I paid $43.04 just to receive a bunch of sandwiches and a salad that were loaded with cheese. What the hell is the point of asking for "Special Instructions" if you are not going to pay ANY attention to it. Tried calling them, but of course, there is no answer. So now, not only my money has gone down the drain, but my faith in customer service along with it. I'm never ordering from them again. read more

Panera Bread - Sandwiches Near Me - Campbell, California

I love Panera Bread. This location's customer service is a hit or miss however. I've been coming to this Panera for two years and it's extremely close to me. I prefer driving this way instead of towards Santana Row especially on the weekends where the chaos is just not worth it. Today I brought along my 15 month old sans stroller because I figured we would find seating pretty fast. The young lady who took my order seemed a bit frazzled and what frustrated me today was how she expected me to carry two plates, my purse and my 15 month old. After paying I would think she would get the hint that I can barely hold one more item and would prefer everything delivered to my table when my 15 month old started to wiggle in my arms but nope. I had to ask her and it wasn't a pushback that she gave me, it was more so confusion why I asked. I guess Momlife just isn't for everyone. This girl didn't get my struggle. The food was great. We chomped on our bagels and soufflé. I loved my chai. Upon leaving however, I noticed the trays where you bussed your own plates and utensils were not at the same location. I asked one of the female servers if I could just leave my plates there since my 15 month old was starting to really get fussy and her reply was the same to the girl who took my order. Again, momlife is real. Luckily, there was a male buzzer who was extremely kind and asked to take my plate when I turned around and made me rate this Panera today 4 stars instead of 3. There's a lot this Panera offers and I wish there were a bit more mature staff that understand customer service but it is what it is. I choose kindness instead of ranting about their lack of compassion towards a mom with her hands full. read more

I used to work at a Panera bread and let me tell you we never talked back to customers in such a rude manner... first location I know that doesn't give you a piece of French baguette with your soup ???? Also the first store that doesn't let you remove certain ingredients if you're allergic to it. Never answer their phones when you call the store. Like if you don't like your job leave let someone else work read more

They are very welcoming and courteous, and this Panera location is best serviced. I have been their unlimited sip member for a long, and I always check in their location to start my day with iced black coffee before I head to my office. Always have great start of the day after they greet me with big smiles, especially, Grant and Claudia. Very motivated, top notch service they offer to their clients. Thank you for working hard for the communities! read more

2.5stars! A quick stop to grab some lunch yesterday. Order: 2 Chipotle Chicken sandwiches and one strawberry lemondae... Dave wanted a panini but they told us that the paninis were pre amde and in order for them to make any changes it would take 10-15 minutes. There were not any customers in line but we were rushed through. Service was lacking to say the least. The sandwich was supposed to be warm - since it was toasted on the outside but the chicken was cold. The flavor was ok. Would I come back here again - maybe... Would I get this sandwich again - I don't think so! read more

Panera Bread - Sandwiches Near Me - Campbell, California

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While I enjoy many of the menu items, the service leaves a lot to be desired. I usually use take out service and order online. More often than not something is left out of the order, usually bread rolls. Last order was made online early in the morning and scheduled for evening pickup. When I got there for the pickup my order was not ready and two warm bowls were not available. I was told they ran out early in the day and I could order something else. I told manager you had my cell number on the order, you could have texted me or called to advise of outage. I then could have cancelled or selected something else. Being offered a free pastry was not satisfactory. read more

Met a friend here for a quick and "healthy" dinner. Plenty of parking, and service was nice and quick. My friend got one of their new broth bowls, it wasn't too my liking. I stuck with a chicken salad sandwich and broccoli and cheddar soup combo. Wish the soup was hotter, as it was barely warm. Overall, good food. Staff constantly comes around to clean and pick up dirty dishes. read more

Panera Bread - Chicken salad sandwich and broccoli cheddar soup - Sandwiches Near Me - Campbell, California

First time trying Panera Bread was thanks to Madeleine R.! My friend and I were completely hung over from a night out and Maddy recommended her favorite place - Panera Bread! I think this place is great to grab a quick brunch or to catch up with friends over lunch, which is exactly what I did! The cashiers here were very friendly. I wasn't quite sure what I wanted by the time it was my turn to order and she was patient with me. I decided on the strawberry poppyseed chicken salad and a cup of chicken soup. I received a number, found a table, and a nice staff member brought my food to me. To be honest, I was expecting a little more, but overall the food was good, just not extraordinary. The salad was unique with a very summer feel thanks to the strawberry, tangerines, and poppyseed dressing. The chicken soup tasted decent. It felt like something a grandma cooked, very home made. I wouldn't mind visiting this place again next time I'm looking for a lite lunch. read more

Panera Bread - Sandwiches Near Me - Campbell, California

The regular staff at Panera Bread are great always seem courteous and smile while they greet you. The food is usually in good taste and, fresh. The location is not bad but I think this building is old and needs some update. I am not sure but I don't think Panera owns the location the landlord should opt to update the facility. read more

Located in a very BUSY area so no wonder it's always packed. But packed meaning people are already at their tables enjoying their food. There were never any lines here whenever we popped in for a quick sandwich lunch combo. Ordering your goodies to go? No prob. These peeps are FAST. And you get one of those cool buzzer thingies to alert ya when your order is ready; they're especially fun when you sit on em and it starts vibrating (; hehe. Sandwiches aren't the best I've ever had but they do the job. I miss my Corner Bakery back home. Soups and salads are A-OK too. Why I'm a fan? Customer service is superb and it's always a smooth transaction here. No lines, no annoying peeps in line with their kids, no hassle. AND they have tons of yummy lookin baked good! Can't wait to have something sweet after my competition this weekend! :D read more

I like this chain for the food. "soft" is the feel with the paint and ambiance of the place which I dislike, but I get over that because I am a nut for good baked goods. Flavored low Calorie cream cheese! NO WAY! Honey Walnut OMG! With a toasted whole wheat bagel, how can this get better? Decent Coffee.... YES! The value is here, hot sandwiches and soups are always great and the seats actually have pads! read more

Panera Bread - Multi-Grain Bagel with low calorie honey walnut cream cheese! - Sandwiches Near Me - Campbell, California

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