I get why these reviews are low--I realize a lot of people hate on Panera. I don't get the hate on the brand but I do get why this location has low ratings. My order was missing onions, which comes standard on the toasted frontega chicken sandwich but that's not why the review isn't great. We ordered a kids grilled cheese--the sandwich is best described as taking bread and throwing it into a microwave to melt the cheese. The bread wasn't toasted, it was just warm and felt wet. The service was okay--there was a guy behind the counter who didn't greet us so we didn't know if he was ready for our order or what. It was confusing. read more

$40 for sandwiches and a Mac! Never have their bread like ever. Such a mess they can't even clean a table we have to sit in the corner for the one half clean table. Disgusting floor and no manners. It's like they have never picked up a broom or had human interaction read more

Panera Bread - $12 for this?! - Sandwiches Near Me - Boone, North Carolina

This Panera seems to have better customer service than others. I've not had a bad experience elsewhere but the manager here is a cut above. We had a small issue and she went overboard to be sure we were happy read more

Panera bread locations are generally a wonderful place for food and drinks. Unfortunately this location is consistently hit or miss- mostly miss. Dirty tables, floors drink dispenser is moldy. Time for a change read more

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Not sure why this location has so many poor reviews. It may partly be due to the area - most places I've visited locally have also had bad reviews. And I'm not seeing a reason for them, while visiting. This Panera was busy, and the service was quick and efficient. The server seemed to assume that I was very familiar with them. I'm not. This is my 4th or 5th time ordering at a Panera, and there is a fair amount involved. She was friendly, tho. I ordered a Mediterranean sandwich. It was good. There isn't much to it. The bread was great - a hard, crunchy, chewy - very tasty bread. The lettuce (whatever) was plentiful and fresh. I would go back another time. read more

Good place, good food usually. However some lazy staff decided to leave the paper on the cheese. extra protein????? no. a life threatening mistake. read more

Panera Bread - PAPER - Sandwiches Near Me - Boone, North Carolina

Terrible customer service AND incorrect order after waiting 20+ minutes curbside for an online prepaid order!!! Then after they finally brought my order out they left out my side and they left out utensils that I asked specifically for! I was on lunch break and they weren't that terribly Busy. I won't be back. Especially after paying nearly $20 for lunch for it to be incorrect and late! read more

Getting very fed up with Panera being out of soups, bread, drinks. Also, very expensive. I enjoy eating there because it's good but probably won't come back anytime soon, because they're always out of so many food items. read more

I hadn't been to a Panera's in several years because it excelled as a mediocre sandwich shop, and not much else. However, today I was pleasantly surprised with an expanded menu, better quality control, and some better food, at least in this Boone, NC restaurant. Oct 13, 2019 Update: I couldn't resist giving the TurkeylApple/Cheddar sandwich another chance today, but without the arugula. Finally, a great sandwich that was not so soupy today. However, the dark coffee was not anywhere near hot, so I had to ditch the full cup and fill it with "light" coffee. They should have "time filled" marked on the carafes. The other problem: I was served a half sandwich instead of the full one I had ordered. Oh, well. Welcome to Paneras read more

Ordered a couple salads at lunch on 3/12/22. Place was basically empty (cold and a little snowy kept the crowds out today). The kids working barely acknowledged and we're just playing around the whole time. Order two salads totaling $26+ (one with extra chicken). Bowls were barely half full. My order with extra chicken had, literally, four small slices of chicken. Is this the way Panera operates now? Raise the prices and cut portion sizes in half? Or, we're these kids just lazy, too concerned about socializing, and half assed the order? Either way you won't get my business again with service and portions like this at ever increasing prices. Prices are up everywhere. It's no excuse for poor service. If anything, service is even more important. People will not tolerate low quality and poor service when they spend more and more for the same products and services. read more

Panera Bread - $12 salad bowl - half full Fuji Apple Chicken - Sandwiches Near Me - Boone, North Carolina

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Always an avid Panera goer - this Boone location is always pretty standard, fast and consistently good. Often very busy due to the college traffic. It can sometimes result in a hard time finding a seat and can be loud (but is that normal for Panera?) Anyway if you're in the area and want a quick salad or sandwich- this is one of the best places to go for the price! read more

Panera Bread - Strawberry Poppyseed salad back for summer! So tasty and fresh - Sandwiches Near Me - Boone, North Carolina

Not at all impressed. Had soup and salad. Cost was like $12.00. For a half of a sandwich and small cup of soup. What really upset me was the cleanliness of the place. It was not clean at all. Ever table needed to be cleaned, which was never done while we were their. Floor had trash, Trash recepical was over running with trash. I have to wear a mask, but this establishment doesn't need to practice any tyoe of sanitary procedures... Wont be going bad, because of the cost of a meal and hygiene practices. read more

this place never has bread after 2pm!! how is your name panera bread and you never have bread? it's like chick fil a not having chicken. makes me so upset man read more

This Panera location is horrible. The staff is consistently well below average: orders wrong, food poorly prepared, lazy/rude workers. The store is filthy: dirty table, garbage overflowing, bathrooms are gross. Does this location have any management that gives a darn? Is there any interest in training employees and holding them accountable to work standards? Time for Panera Corporate to come in and clean house; literally and figuratively. read more

I give up! I've had horrible service here before but at least I had service. Today at 3:30 I visited the Boone location and stood at the counter for 5 minutes while I watched 4 employees walk by without acknowledging me. Walked down to the drink counter to find some help, no luck. Finally walked out of this establishment for the last time. It is inexcusable to ignore customers. Also as a sad note I see that cleanliness is still not a priority there. Do not give this establishment your business. There are plenty of bad reviews on line about them and obviously the management does not care to fix the problems. read more

The restaurant was not clean. The seats are worn out and some ripped. My kids wanted ham and cheese but they no longer serve ham! How can a sandwich place not have ham! I ordered the Turkey Avocado BLT. They didn't have any bacon! My husband got the BBQ sandwich. They didn't have any onions! Just before we finished our order we saw the Teriyaki Chicken bowl on the menu and remembered how much we liked it last time. We asked for it and the cashier said they aren't making that right now. It was a very disappointing experience. read more

food good. store could have been cleaner. food all over the floor however no one in the store. cashier ignored us for a few minutes and finally took our order read more

Something is very wrong at the Boone Panera. They have no bacon, no basil and no croutons. The last one got me laughing, they're a bread store! How can you not have croutons? The store is also not well cleaned, tables are wiped but the floor is dirty and the beverage area is messy. It seems the store lacks adult supervision or are really short handed or both. read more

Just wanted to grab a smoothie and the girl making the smoothies touched all the machinery plus other stuff including the banana in my smoothie. At least wear gloves or wash your hands. read more

I went to Panera bread to simply order my meal and mind my business. An older grouchy woman named took my order and was nothing but rude to not only me but to her fellow employees. I don't know if she's a manager but if so she certainly isn't someone who would make me feel inspired to go to work and be the best version of my self. She had an outrageous superiority complex and was talking down upon her fellow coworkers who were much younger and just doing their best. I hope nothing but abundant growth for this woman, who clearly needs to learn a lil something about kindness. My heart goes out for all the hard workers who've ever felt put down by her. read more

The food here was good, Mediterranean sandwich was tasty. Had to wait 25 minutes for food, was moderately busy, but wait felt excessive. Also, my table ordered 2 Mac and cheeses and both bowls were only 1/3 filled. Really expensive for a small amount of food. read more

Dirtiest restaurant I have ever seen. Not busy, no one waiting in line and still had to wait to even be acknowledged. All teen employees. I never saw a manager or an adult. Every table was dirty. Bathroom was disgusting. I am not blaming the teen employees. I am blaming the company for paying no attention to this location and for lack of management. Stay away. read more

The food was great but it has poor management. They always run out of bread before 4 and it has happened to me more than once. Bread is in there logo. read more

This is a decent meal. About what you would expect from a Panera bread. The food was prepared quickly even though the restaurant seem d packed when we arrived. Among our group we had two different types of soup, a Cuban sandwich, and Mac and Cheese. All of our meals were good, but nothing you would rave about to your friends. If you're looking for an ok meal that is exactly what you're expecting this will fit the bill. read more

I've been going to Panera the last couple mornings here at Boone and the staff has been very friendly. It was quiet and the coffee was really good read more

Absolutely horrible service. Took 45 min to get our food after we ordered it. Never going back. Don't waste your time.

Went to grab some dinner last night and received terrible service. I was treated like a bother and everything on the menu that I tried to order they were out of. Never had I been to a panera any of these issues or bad service! Back home in Raleigh I would never experience such bad, unprofessional service. I will not be back and I strongly advise anyone thinking about stopping for a nice meal at panera, not to waisted your time at this one in Boone! Terrible service and terrible employees. read more

I got a sandwich to go. The food was prepared quickly - that's a plus. On the other hand, when I opened the wrapper it was clear that the sandwich was prepared with no thought about what it would taste like. The mayo was very thinly spread and on only part of a bread slice, there was a small piece of avocado in one corner, a chunk of turkey on another part, a dollop of bacon bits strewn around, and one thin slice of tomato on top of the piece of turkey. In short, the sandwich was dry and tasted bad in spite of the ingredients being fresh. When I paid $7.50 for half of a sandwich, it should have been better than this. I've never had bad food at a Panera before! Perhaps this store's manager can encourage the people constructing the food to take a few more moments and give a little more attention, so the food actually tastes good. read more

I love eating at Panera Bread because I finally love enjoying my healthy meals. I go there at least two times every week with friends of all ages. The employees are very helpful and are very knowledgeable about answering my questions. read more

This panera was truly digusting, and upsetting. There was trash everywhere, bathrooms were gross, and the food was not good. We couldn't even enjoy our meal because of this atmosphere. read more

Panera bread seems to be getting more and more expensive. I ordered the large Mac and cheese bowl to go. When I got home, I opened it to discover the bowl wasn't even half full. Very disappointing for 10 dollars and change. Don't think I'll be going back to the Boone location. read more

Bought lunch and was offered a 99 cent pastry. Didn't know if I could eat lunch and the pastry. Portion was small so I decided to get a pastry. They would not honor the offer. Even if I could show them my receipt. I hadn't left the dining room yet. So disappointed. I had to pay full price. Will not be back for awhile. Disappointed. Lacking in customer service!!! read more

First of all, let me say that I am a very tolerant person. I can't remember ever writing a negative review. But in this case I was compelled after a week has passed. My husband and I ordered the broccoli soup. We were told it wouldn't be ready for 2 hours. This was Sunday at about 3:00. We selected a different kind and chose our second choice of the "choose two." I ordered a turkey avocado BLT sandwich. My husband ordered the strawberry fruit salad. When we sat down at our table, I didn't have any avocado on my sandwich or bacon. I had to make two trips to the serving line before they got my sandwich right. I actually waited at the counter for the corrections while my soup was getting colder by the minute while several servers stood and talked about other things without attending to my request. A server said she would have to see if they had bacon. I was given broken up crumbs of bacon that weren't meant for a sandwich. My husband's salad was as dry as dust. It had no dressing on it as many of their salads usually do. We purchased drinks... another surprise! There was no iced teas available. There was about a cup of icky looking iced coffee. So I decided to get a Diet Pepsi. The liquid came out clear. I asked a male worker about it thinking he would refill the machine. He just looked at me from behind the counter and said, " I guess it's empty." I got a regular Pepsi. I wondered what a diabetic would do? By the way, our soups were getting colder before we had our other surprises! There were no napkins ANYWHERE! I asked and a guy turned around to the hand washing station for employees and tore off one small section each for me and my husband of brown paper towel. The reason I got up for a napkin was that the booth seat had liquid dropped on it. We were told by a worker that sometimes their delivery trucks don't come. No one seemed to care about the mistakes. They should have informed us that they had basically no drinks and other problems when we ordered. I am willing to bet that they didn't think we'd miss two ingredients on the sandwich. We will never eat at this location again! I was very polite. BUT this was ridiculous! It seemed that there was no leadership. There were 5+ people working the food, and 2-3 other taking orders. The place was not busy. No lines ... so being rushed won't work for an excuse. read more

After receiving a gift certificate, we went there to order "Bowls" but were told they had none, although on the menu. Our next visit today we were told they would not accept our gift certificate because their system was down, but they would gladly accept our payment. Bad business! read more

Rudest services cashier, she had a very bad attitude. The salad had lettuce that had turned brown and the avocado that was also brown.

We just stopped in to get a pastry and coffee. Everyone in a moderately long line was waiting patiently only to be told by the cashier that they would only take "to go" orders because there were no tables. I don't know how this is good business to allow the college students to get free WiFi and be there for hours at a time, with only a small drink in front of them while everyone else is turned away. Since they are favoring students over the locals and tourists we will find another place to go. read more

One of the nicest things about Paneras is the atmosphere. Great place to chillax, sip coffee, read the paper or surf the Internet. Their food is tasty, too. A bit pricy for a breakfast; but, the quality of their egg soufflés are worth it. The salads and sandwiches are delicious, as well. Food is nicely prepared and not served with plastic forks or knives. It is also a great place for conversation with family and friends. read more

Always super friendly staff and fast. I really like going to this one as its a great place to eat and relax.

The only person who was pleasant during our visit was the one who took our order. She smiled & was genuinely happy. The girl mopping gave glares that could kill. The girl draining the teas grunted at us as we asked if we could have some tea. Wow, that's crazy. I thought y'all closed at 9! Oh wait, that IS when you close! Apologies for being a paying customer, but just remember that paying customers are what makes your paycheck. Smiling, being semi-decent & even the slightest bit pleasant towards customers might be a little easier with that thought in mind. Also just to note, I work in food service. So, I know how it is, but my mom taught me respect & manners, even when it's someone you don't like. Learn to treat your guests with a different attitude. read more

After waiting 30 minutes to get the broccoli cheddar soup I had been craving all day, they called my order and told me they were out of broccoli cheddar soup. There was a line of people out the door and it was a cold day. The people I came with also ordered this, and I'm sure dozens of people in line were waiting for the same. Our choices were limited in the other soups we could get and we were being rushed to make a decision to eat something we didn't pay for. I understand this happening at the end of the night but not in the middle of a lunch hour on a Sunday. I'm extremely disappointed in my decision to go to Panera today. read more