Ordered 2 dozen bagels on line- picked them up and the bottom of the container they put each dozen just fell open! And the bagels were not sliced! Come on now. read more

I placed an online order and paid for it through Apple Pay. Received an email that my order was ready. I was delayed 5 mins. I went thru the drive thru to pick up my order as instructed and when I got to the window the employee states "sorry we just ran out of xxx" ...how do you JUST run out of something that I was just told was ready for pick up? Then when I go to choose something else ... I am told they are out of that too! Finally, I ask ...what do you have? He provides a list of items in a very low and muffled voice... I ask him to repeat it again... I finally get my order and drive away. Nope ! I will not be back. read more

I order chicken noodle soup in a bread bowl and this is what I got. A small cup of soup that doesn't even fill up the bottom of the bowl.... Not cool Panera! NOT COOL read more

Panera Bread - Bread bowl - Salad Near Me - Arroyo Grande, California

Had the cheese broccoli soup, was good. Italian sandwich was good, just small for the price. Was a beautiful day on the patio. Wife had the goddess salad, looked very tasty. read more

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This is extremely disappointing. My salad had the incorrect lettuce, hardly any dressing was given, and my sister's flatbread looked as if it had just been thrown together all while forgetting main ingredients. We ordered rapid pick up and came later than the time suggested to give them more time because they're slow, it still wasn't ready and our chips were forgotten. They need to get it together. read more

Panera Bread - BBQ chicken flat bread was missing bbq sauce - Salad Near Me - Arroyo Grande, California

would do -5 stars if i could. i'm still waiting for my food and it's been around 20 minutes... people next to us outside got there food before us when we got here first. we thought that it was just cause we were outside and they didn't see us but we asked THREE TIMES if the food was coming and they said yes. where is it? Update: FORTY MINUTES LATER we got out food. ceaser salad had no dressing and they gave us spoons?! what?! read more

Panera Bread - air - Salad Near Me - Arroyo Grande, California

Our order was wrong. She repeated it back and it was still wrong. Friends of ours ordered and got their drinks and kept waiting and finally were told the order wasn't rung through. They left! Also another time my mom ordered online for it to be delivered and it never showed up. She was supposed to get refunded and they never gave it. This is the worst Panera I have ever been to. There's a that there is barely anyone ever there. The only reason we went was a school fundraiser for my nieces. read more

I understand that Panera is and will always be understaffed due to their poor management and careless owners and while the employees are doing the best they can.. I received a watery smoothie with no flavor that wasn't even filled completely. I shouldn't be paying more than $2 for a smoothie that isn't smoothie consistency or even filled to the top!! Waste of money. Props to all their employees for holding down this place the best they can, I know how rough it it working for this company and with their management team. read more

Tried to have a nice lunch to catch up with two old friends at Panera in Arroyo Grande. Almost all available tables and booths were dirty. We found the least dirty one and pushed the crumbs onto the floor. Most of our lunch hour was spent trying to catch the eye of the waitperson. Our meals had been hastily set down by her and she obviously did not even recognize what was on each place. So two of us got the wrong plates and we had to catch the waitperson the first time to tell her the problem and ask for a fresh bowl of soup to replace one that one of us had started to eat. No utensils were brought with our food. We had to hunt for them THROUGHOUT THE RESTAURANT and we finally found the clear plasticware in an inconspicuous container on top of the back counter where several employees work. Why aren't they in clear view and labeled? CAN'T PANERA AFFORD TO LABEL ITEMS SO THAT CUSTOMERS DON'T HAVE TO GO ON A SCAVENGER HUNT WHILE THEIR SOUP GETS COLD? And why aren't they delivered along with food? I bought a loaf of bread which was about $5.99. It was handed to me in a flimsy plastic bag and had been tightly knotted shut twice - Very difficult to open at home. CAN'T PANERA AFFORD TO BUY PLASTIC BREAD CLIPS OR TWIST TIES THAT ARE USED TO CLOSE MOST PURCHASED LOAVES OF BREAD? Panera Arroyo Grande food is good. However, presentation, cleanliness, basic lay-out, and employee knowledge and competence are lacking. Why am I bothering to write this since I doubt Panera honchos read these reviews, even though we reviewers are their bread and butter? read more

Yes, I'd like to order green goddess chicken salad please. Reply: yes however we're out of green goddess dressing. How about chicken salad sandwich? Reply: we're out of chicken salad. Someone needs to do an inventory check. Pretty sad Panera - dark interior and disappointing. read more

We frequent Paneras everywhere. Hands down, this is the worst one you will ever go to. The service is awful, the food is sloppy and the store is rarely stocked or clean. Every now and then I have a lapse in memories of my visits here and think maybe it has changed some, but nope. If anything this place only got worse. read more

Rapid pickup? Maybe. Maybe not. This place is hit or miss. Had a very simple lunch order today... French onion soup and a half grilled cheese. App said it would be ready by 12. Knowing how slow they are I gave them an extra 10 minutes. When I got there the staff avoided those waiting like the plague. Waited another 15 minutes. Out of the back comes who I can only assume is the manager who smashes some cheese on bread and puts it in the press. I realize this is your busy time of the day, but how about a "sorry for the food being late"... something... How about extending the wait time on your app so I can coordinate a pick up time that doesn't require me to spend 3/4 of my 30 minute lunch waiting in your restaurant. I hate...hate... that this is the only "fast" option near my job that isn't a greasy burger joint. read more

I went through Panera's drive-thru yesterday and ordered two chicken Caesar salads. I got the order home and found no chicken on either salad. The sales slipped had a place for a staff member to initial after having quality checked the order for accuracy. Not surprisingly, that signature space was empty. I had to waste gas to drive back and was handed to containers with the chicken, no explanation or apology. The apology came only after I inquired as to how the mistake could have happened and questioned their quality control. A very disappointing experience. read more

Enjoy your turkey + avocado, blt, folks! It's just a little heavy on the LT..hope you were hungry for untoasted bread with some salad on it!

This place is a DUMP! I was appalled by the level of cleanliness and professionalism management has towards this. There were giant piles of food on the main dining room floor. The coffee bar was littered with trash and other debris nor was it stocked for morning guests. There was a fair amount of flies zooming around. A BIG NO-NO with food service. Whomever the general manager is of this facility ought to be disgusted by this. It needs to be firmly addressed. read more

I come here on occasion and they are generally slow but today was over the top. There were about 5 employees and I was one of 5 people in there most of whom had already eaten. So they weren't even busy. They kept calling Alexis and no Alexis - after 10 minutes I finally went up and apparently I was Alexis today - not my name. They also kept saying none of them knew how to make a latte so they just didn't make it. When I got my order I asked about it and it finally got made. Likely took 10 minutes for a latte soup and half sandwich. I am guess Alexis also got my Panera points. Not your best day Panera. There was one younger gentleman who clued in and was very kind and gracious. I wish I caught his name but thank you because he was the only one that had it put together. read more

Rude service. Screwed up Orders. ALGAE! The first time through the drive-thru they gave me the entirely wrong order. It happens, everyone has an off day. Move on. Since that point I've been through the drive-thru four or five additional times. Regardless of the server they ask for your order but are not ready to input it, so you have to repeat it. They don't listen to what's being said, ask questions that have already been answered, and get the order wrong. They take the debit card, swipe it, and walk away without a word, without handing the card back, and there you wait for four to eight minutes. Food is handed to you, then the card, and the window shut. No, "Have a nice day." No, "Thank you." No, "Anything else?" No, "Here ya go." Nada. Today? Algae. I got a glass of water (with my serving of attitude) which had bits of algae floating in it. Can't find a phone number on the website to report this to someone who may be able to look into things. I'm just done. Mediocre to decent food, seriously overpriced, crappy attitude, and now a cleanliness concern. Just, ew. read more

This is a great location with consistent good food and friendly service. A few high school students work here so maybe that's why people are not as excited about the service, but it's not bad! We love to order the Rapid Pickup order service from their easy to use app and the food is ready in 10 minutes or less! So easy!!! Having grown up in St Louis where this company started, this location in AG is doing its best to meet the company's intentions of fresh, fast and tasty food. Love the new drink choices lately too! read more

Very very poor customer service! Unfortunately this branch Really let us down! Very inconsistent. I don't know who is the manager for this branch but the only thing I can suggest just help your staff. We stayed at the next door hotel and they made us to drive through because they couldn't do to go order! read more

Yeah, they've earned the bad reviews. Service stinks! Keep going to next eatery. They all seemed like I was bothering them order was a mess. read more

Panera Bread - Sign - Salad Near Me - Arroyo Grande, California

I had originally commented on 2 young gentleman that did their very best to help us out during the chaos & management not caring about customers because they were too busy Socializing on their "Smoke Break"!! We were giving our review and ran into this that is not posted anymore but read as follows..... Seems like a bunch of kids are running the store then again they have more respect and seem to care more about the customers than management. From what i noticed you have what it seemed to be a manager or a few managers smoking in the parking and showing a bit too much PDA. That was very unprofessional. That woman and man should be embarrassed of themselves. We are regulars there & it doesn't matter what time we go whether morning or afternoon we always see the same 3 people smoking. A big guy that looks like a cowboy heavy set, a heavy set woman & and a tall young man with glasses. This looks really bad on Panera Bread. Not Family Friendly anymore read more

I'm not sure what else to add to all the bad reviews already posted...the 2 star rating sums it up. Only reason we came back here is we had a $10 gift card. Panera used to be a good quick service restaurant. They have slid down a huge hill towards irrelevant restaurant land now. Over priced, small portions, terrible staff and too cheap to even build a trash enclosure for their recycling/trash bins. I remember looking right at them sitting outside and always overfilled....yep still there and still spilling into the parking spot next to them. Whoever owns this one really isn't in touch with their business or customers. Pretty sure it's a franchise is my guess and you can tell by the filth of the place and the lack of energy and personality of their staff, nobody cares here. After finishing our miniscule dinner, which was served completely different than what the employee described it as, we split a hard-as-a-rock chocolate chip cookie which was baked earlier.....yeah right. Keep driving by people. Nothing worth stopping for here. read more

I visit d on 9/14 at 6:30 AM for breakfast. Lauren waited on me and the service was very poor. She had a I don't give a **** attitude. My latte was below average and the breakfast sandwich was just average. read more

For what you charge for 1/2 salad you couldn't supply wrapped utensils? No salt or pepper. Your lettuce is too big to eat but didn't have a knife to cut thru. And 1 tablespoon of dressing? Can't go back read more

I ordered a Bacon Turkey Bravo sandwich in the drive thru. When I got home to eat, the sandwich did not even have bacon on it. How can they miss this ingredient? It is the first word in the name of the sandwich. This is the first and last time I will be visiting this restaurant. read more

Came in at 2:30pm. Greeted decently. Forgot to mention they didn't have any clean dishes until after we ordered. Saw plenty of dishes(dirty). Sitting on the tables. They stayed there the entire time of our to go meal in the restaurant. All tea dispensers empty, scrounged around for napkins, disposable utensils. I scrounged, employees had a i don't give a fuck attitude. Mens room empty of towel and toilet paper. I'd be damn embarrassed as the manager or the franchisee. You can do better! read more

This particular Panera is the embodiment of that poorly drawn "You Tried" gold star. Despite having something go wrong every time I eat here, I still give them a chance. A couple months ago I ordered a Tomato & Mozzarella sandwich. It was okay, but it would have been better if they gave me more than one tiny slice of mozzarella. It's sort of in the name of the sandwich, so you would think there would be a substantial amount of cheese. So, fast forward to today. I'm feeling sick, so I get a soup in a bread bowl. I get home and to my dismay, they gave me a cup-sized amount of soup instead of a bowl. I only realized that after I poured it in the bowl and noticed it didn't even fill it halfway. Then of course the bread absorbed most of that soup, so I pretty much paid $6 for wet bread. My last few bites of the meal was complete with a short, blonde hair. (I have long, blackish hair, for the record.) It's a shame because it's the closest Panera to me and sometimes I get a mighty big hankering for soup and a sandwich. But these two experiences on top of other mishaps have made me realize something has gone wrong every single time I have ordered from this store. I am not so sure I will be giving them another chance in the future. update: changed the star rating from 2 to 1 after I looked through and realized I'm not the only one with this consistent issue. This is not a good look, 5 Cities Panera. read more

Mediocre experience at this location. Ordered a chicken sandwich and a bowl of chicken soup. Got a half sandwich and soup. She gave me a piece of bread. Never asked me if I wanted bread, fruit or chips. Had to order another half sandwich to complete our order. Training and listening ears would have helped. read more

Yup, confirmed. My wife tried going there last week with my son. No Mac-n-cheese that day either. Seriously? I forgot to add, last time I went, I also tried to order the bbq chicken flatbread... clear as day on their menu..., nope don't have that one anymore. Pro tip... take it off the menu if you no makey anymore. As a foodie and a being in the customer service industry, I'm embarrassed for you. Shame on you for mediocrity. Especially for what you charge for it. read more

I deem this location better than the Santa Maria location only because it has a drive thru! It is way too small. Every time I eat inside I am amazed how busy it is no matter what time of day. You can't go wrong with the pick two for lunch. It's a great deal. I like the online feature now for to go. read more

Should've checked Yelp before we went there. Really marginal and boring menu. Bland food. I remember going to the one in SLO and it was very good a few years back. Guess they all must have the same stuff now so I will cross them off. Too bad. Update. Just lost my lunch. Not pretty. Went. From two stars to one because there aren't zeroes. read more

The employees are nice when speaking to customers, but it's during the execution of transactions and food prep where things go wrong. From having my card charged twice, to the orders not containing the ingredients advertised. Yesterday I ordered the Chicken Chipotle Avocado Melt. They didn't have chipotle chicken available, so I asked to just add a bit extra of the other veggie ingredients to substitute the chicken. I was charged the full price of the item, plus more for the "extra" ingredients. The "extras" were just supposed to substitute the chicken they didn't have, not be an addition to a completed menu item. I received my Chipotle Chicken *Avocado* Melt, without avocado (but on receipt they did charge extra for a double portion). They made me another one (after asking), all the ingredients correct this time, but the bread was horribly burnt. I can't imagine they didn't see how burnt it was, and they decided to take it out like that anyways. Needless to say it did not taste good. Side note, this is the third time they leave out the avocado in my order. First time I ignored it, second time I just asked for it on the side. Third time's the strike and why I asked for it to be re-made. That, plus the extra charge, plus receiving the "fixed" item burnt, is why I'm never coming to this location again. read more

Panera Bread - Salad Near Me - Arroyo Grande, California

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I used to like this location but today's lunch was disappointing. My panini bread was completely wet/soggy on the bottom and the mac and cheese was very salty. Not worth the price for the quality. read more

Panera Bread - Salad Near Me - Arroyo Grande, California

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Should give a ONE star if I could. We ordered 2 pick two meal. One tuna and turkey sandwich and salad. Drove back home and open the bag. The turkey sandwich is missing. Called manager Kate. She just said " just come back, we will give you the missing 1/2 turkey sandwich". My husband was upset on the phone and then she apologized. We had to drive all the way back to get our 1/2 turkey sandwich and we think it so unacceptable. Why the Panera employee made mistake and we customer had to suffer the consequence? This is the 3rd or 4th times happen in the past year we have been ordered from this particular location. I vote for double thumbs-down in this Panera Bread!!! read more

Terrible! Restaurant was not busy and it took about 30 minutes to get our food which was cold. Sandwiches barely had any meat and they substituted items without asking. Forgot to add bacon to my sandwich which I had already paid for, and food prep person made it seem like she did me a favor when she finally gave it to me. Restaurant was unkept and messy; looked like a whirlwind tore through it. Smaller than usual portions and I was given a story about how they portion out meat size in the morning...huh!?! Two tiny pieces of steak on a whole sandwich??? This Panera was downright rude and gives the restaurant a bad name. I will never go back there again! read more

From bad to worse! Cashier Mikey was too busy flirting with another employee. Seemed very immature and unfocused. Pastry selection was unacceptable. Everyone working here seems more interested in talking to each other. Restaurant seems wiped out. Serving soup in a paper bowl?! Dirty walls and tables. Definitely not coming back. read more

Stopped on a long drive from LA to San Francisco and their bathrooms are closed to the public. Not sure how they expect people to eat and drink and not use the restroom . They also got the order wrong . read more

Showed up today (Sunday) at 7:25pm and they said they were closed. Sign on the door says 8:00pm, website says 8:00pm, so why does this location always have issues? They are sub par to the other locations and unfortunately I think this will be the last straw for me. read more

Everytime I come here there is a problem. I stopped eating here for months after a string of incidents 6 or so months ago. I have a nut/seed allergy, which I'm always careful about. Twice I've received seeds or nuts that don't even belong in the salad I ordered to start with. Once the employee made my soup for dine in instead of to go. When he tried to correct it he dropped the whole thing on the floor (which being clumsy I'm not judging) another time while eating outside the table umbrella flew out of its unsecured hold and nearly hit myself and another customer. I decided to try again today, cashier forgot to give me a number for my table, employees grouped up chatting, dirty tables and the salad size has decreased by half. Today was my final visit to this location. read more

Helpful people, pleasant. First thing after good morning is "do you have a Panera Card?" Pfft. Pastries to go and coffee. French toast bagel tasted like cinnamon bagel. Even thought I sensed a raisin in it. Bagels were tougher than you'd expect. Day old maybe? Almond croissant was flaky and delicious. It's a chain so how do you review it? Isn't the point of a chain that they're all the same? I don't go to Panera at home. This was the only thing close to my hotel. read more