Last year my husband got me a necklace engraved here and it turned out beautifully. I loved the…read morespecial engraving. Unfortunately my necklace was stolen, misplaced or lost. We found another one that was pretty similar to the one I had. We called to be sure they were still engraving. We got there when they opened at 10:30 am and they got it done pretty quickly. The ladies there were super nice. Debbie was the one that actually helped us. It was very reasonable which helped because replacing the necklace was pretty expensive. Definitely would recommend them. They are located in a plaza with Long's drugs store.

I had a really disappointing experience at Debbie's Jewelry. I went in to buy a ring setting for a…read morestone I already had, and right away Debbie (the owner) came off pretty cold and unfriendly. I still stayed polite and friendly the whole time, but the energy just felt off. When I asked if they had thin ring settings, she kept saying no in a really short, dismissive way. Then she ended up pulling out bands that were literally exactly what I had been asking for. It honestly felt like she either wasn't listening or just didn't care to help. On top of that, it came across like she was judging me and assuming I couldn't afford anything. The weird part is her attitude completely changed once I pulled out money to pay, especially when she saw I was paying mostly in cash. That switch-up didn't sit right with me at all. After I left, I realized I didn't even feel good supporting a business where I was treated like that, so I called to ask for a refund. I spoke to her son Mike, and he was actually really respectful and helpful. He had no issue letting me come back, get my stone, and cancel everything. Not long after that, Debbie called me herself. Instead of just hearing me out, she got defensive and kept saying she "didn't even yell," like that's supposed to mean the service was fine. I stayed calm and explained my issue was her attitude, not the price or anything like that. Then she started saying I had an attitude, which wasn't true, and even told me to come get my stone and "take that shit off Yelp"... even though I hadn't posted anything yet. Overall, the experience just felt uncomfortable and unprofessional. The only positive part was Mike being helpful. I wouldn't go back.

Business is located next to Times Kunia -…read more We were looking for a watch repair person to install a new battery and found this place. Actually, my mother-in-law remembered when the owners had a business in Pearl Kai then Chinatown. One thing she said was the owners were really friendly...and she was right. The battery was replaced within 7 minutes. During that time, we talked stories with Jennifer while her husband took the watch to the back to do his tinkering. They are open Mon thru Sat 11 to 5pm and closed on Sundays.

I went here for a watch battery because I didn't want to scratch the watch, not only did he not…read morehave the battery but wanted to charge $45 for it and he scratched the watch!

Today I asked Adriana and Cori to help me with 2 pair of diamond earrings I own. I want to gift…read morethem to my friend for a graduation present from nursing school and her daughter "just because". They needed earring backs, cleaning and a box. Let me tell you when I say I received service with a smile! The level of gratitude I felt just for being there makes me a customer for life. So much pleasantness, and professionalism. I cannot see why anyone would go else ware for their jewelry needs. Thank you, ladies, for the best experience of the year! I will come back for the 'love' if not a purchase!!!!!!!!!!!!!!!!!!!!!!!!

This is my favorite Zales!! the Ladies that work here are the best, they are helpful, kind and may…read morei say patient with someone like me who can't decide which piece she wants even when i walk out not purchasing anything after looking and trying on. I love all the selections they have and if they don't carry it in store they order it for you and it gets to the store within the time frame they give you. Always the best quality and value at Zales!!

Horrible place. Run the other way if you still can! Way overpriced, and customer service on…read moreexchanges/returns does not exist although they say it does...

Love the product but having only one person working was tedious. She was polite and very helpful…read moreto the customers she was with. There used to be at least 2 workers on. It takes awhile to find the right ring size especially if the rings are using European sizing. Great selection of products from necklaces to tiny figurines. The value at the this Swarovski outlet store is incredible and bought terrific rings once I was helped.There used to be a really beautiful Waikiki store but it closed down. So there are only 2 Swarovski stores left on Oahu, an Ala Moana Shopping Center branch and the outlet store in Waikele.

Went there about a week ago. There were two female workers. I was very upset by the older…read moreworker. She had terrible customer service towards me. Her attitude was uncalled for. I did end up purchasing something from the store. She also said something negative about the younger female worker to me. I felt very uncomfortable.

I didn't go there to do a hair but to sell my 2 diamond ring and 1 inspired vca earrings and I was…read moreshock that they only price it for $300 for all 3 items, my 2 rings are real diamond .50 ct of diamond. They grams all 3 and it's more than 6 grams I told them I bought them per piece not per gram, 1 ring cost $599 other one cost $650 solitaire my vca I bought it for $240. They ask me if I bought them online and I said yes oh dnt buy online because you can't see them, both dia rings has certificate and I know where I got them are jewelry seller for years and they mostly sells diamonds. The reason why I'm selling is I lost weight and they loose on me plus I hardly use them but I guess I'm just going to resize them and keep it. I just can't believe this place ripping me off and I see the jewelry they selling they also have inspired vca earrings ‍ I dnt recommend this place to sell your jewelry they will just rip you off.

Je was amazing!!! They let me in even if it was close to closing. Got exactly what I needed I love…read moremy hair cut and got my hair colored :) definitely recommend!!

I'm supa thankful for this business that they're friendly with ALOHA! They always answered my…read morephone calls. I needed a good deal on jewelry that I wanted to sell and found they're DA BEST!! Mahalo nui for always being there.

They had just what I was looking for and wanted . I would recommend my friends and family to go…read morethere and see what they have.

I finally had the chance to have Brenda evaluate a diamond I have had for many years. I had found…read moreout previously from another appraiser that the diamond I had on my ring was not the same diamond stated on the receipt from a reputable jeweler. Brenda took the time to educate me about my diamond as she is a very knowledgeable and very reputable gemologist in the State. I came to find out that the diamond I actually have is better quality and valued better. She showed me different aspects of looking at a diamond and how to tell if its man made, natural, etc. I have worked in high end jewelery before but this is nothing compared to what she knows having been in the business for years (I told her she has lineage in diamonds) I would highly recommend her as an appraiser if you have jewelry. You may find out alot about what you have and what you THINK you have.

I had a few pieces of custom-made jewelry that I needed to have appraised for insurance purposes…read more Brenda is highly credentialed and was wonderful about explaining the appraisal process and the resulting report. She was a wealth of knowledge and very pleasant to work with. I've already gone back to her a second time to have some more items appraised and highly recommend her to anyone needing appraisals. She is able to appraise a wide range of objects in addition to jewelry. She can also design custom jewelry and has wonderful ideas for uniquely detailed pieces. I'll be keeping that service in mind in the future!

Saw their booth at the Hawaii Tattoo Expo and they had great prices for what I wanted to get so I…read moredecided to get my third lobes and mid helix done. First off, EXTREMELY unorganized. All of their jewelry was stored in plastic containers where the employees were just digging through, without gloves (SO unsanitary), to find the jewelry that the customers wanted. I wanted titanium flat backs because I'm allergic to sterling silver and I don't heal well if it is pierced with steel. The girl who pierced me looked through all the containers before finding 3 gold colored titanium flat backs with silver colored titanium ball toppers. The piercing process started out okay, she cleaned off the area, although not very thoroughly, and marked where she was going to pierce and let me see before she started the process. I don't think they sterilized the jewelry before they pierced me either, even though different, ungloved, employees were digging around in the jewelry boxes just before. She opened a new needle and started on my lobes, these were pretty smooth. The biggest issue came when she started on my mid helix. Told me take a deep breath and she pushed the needle through, then went to guide the jewelry in, but could only get it HALFWAY. I heard her whisper "oh shoot" under her breath before proceeding to try multiple times to push the jewelry all the way through. She asked the other guy, Jay, for help and they both stood there pushing my ear around for a solid 3 minutes before the jewelry was fully through. It was a while before the piercing was done, I could feel the blood on my ear slipping around while he essentially tried to repierce it with the jewelry. Neither of them used a clamp, or even a tube to catch the needle as it went through to the other side, just used their hands which I could feel were slipping off my ear. To top it all off, my mom told me after that they used the same needle for all three of my piercings, super unsanitary! I've gotten thick cartilage piercings done before this (rook, nostril, helix) and I have NEVER had an experience like this. I will not be coming back here, not even for my jewelry changes. The only good thing I would say about this experience was that the lady at the front was polite and friendly, and the girl who pierced me was also nice, I just wish the process of the actual piercing was a bit cleaner and smoother. I hope nobody else has an experience like this, and I hope my piercings don't get infected.

my daughter wanted to get her ears pierced so had to give the highest rated place a try. was very…read morefast and didn't feel a thing. she was happy so I was happy too. professional staff local braddah and sistah and had all kine interesting toys and cards too. chance em! located in da heart of waipahu.