No thank you and never again. You know when your gut feeling is telling you not to do something but you do it anyway? Yup, of course I did it. One of my friends comes here and was raving about her eyelashes and how good Sandy is. Her eyelashes looked great but when she told me where she had got them done, I was shocked. I worked and lived in Waipahu for a while so I've seen and heard of Golden Cut many times before but it's not one of those places you hear good things about. Anyway, my friend suggested I give them a try because they're inexpensive (prices start at $40 for eyelash extensions. As the saying goes, you get what you pay for...
First, I have to thank my boyfriend who tried to talk me out of doing this-it was my first time. "You don't need to get eyelash extensions, you don't need them!" "Your eyelashes are nice just the way they are, don't mess with them!" Did I listen to him? Of course not!
So I get there at 4 o'clock on the dot as that's what time my appointment is. Sandy wasn't ready for me at 4 not because she was with a client but because she was having lunch. I was annoyed because if you have an appointment scheduled, why not have your lunch earlier so that it doesn't run into your appointment time? Then I told myself not to sweat it because her scheduling must've got thrown off, they were busy and she didn't have the chance to go to lunch earlier. However, it was almost 4:30 by the time she took me in!
About 5 minutes into the service, her co-worker told her that her next appointment was there. She kind of scolded the lady and told her that she didn't know she had another appointment. There was confusion then the lady apologized and left. Sandy then tells me if I want to make an appointment, to call/text her directly on her cell phone as they tend to make appointments without letting her know. Wow. Get your scheduling in check Golden Cut. If I'm advised not to call the business directly and their own cosmetologist tells me it's best to call her directly, there's a problem there.
Then about another 5 minutes later, her female co-worker came back to rush us and said the lady waiting to be serviced is in a hurry and she needs to rush to work. Sandy told her to ask the lady to wait. THEN about 5 minutes later, her male co-worker came in the room and started talking to Sandy about what time she was leaving work and also commented on how nice my eyelashes were coming along, how hungry he was and blah, blah blaahhhh! First of all, please let her do her work in peace as she needs to finish quickly because there's another customer waiting. Second, stop being so intrusive and unprofessional.
Next, her female co-worker decides to bring the customer that has been waiting in the room while I was still in it! Sandy wasn't even done with my eyelashes and there was no point in bringing the next customer in as Sandy only has two hands, she can only work on one customer at a time. Geeze, talk about pressure to complete your work quickly. Then, get this-the male co-worker comes back yet another time to ask Sandy if she can give him a ride after work and also leave work early because he's bored.
So, after all that's said and done, I was pleased with my eyelashes much more than the customer service and Sandy is actually a sweet lady so I returned 2 months later. Why I chose to subject myself to this circus once again is beyond me. Well I probably did it because Sandy was nice and she did a good job with my eyelashes.
The second time I went back, I asked for an eyebrow wax too which I regret completely. I felt bad because I do have my brows waxed regularly by a particular salon but I thought I might as well kill two birds with one stone. Sandy sure can do eyelashes but she needs a refresher course in waxing. I'm not exaggerating when I say it was the worst eyebrow wax ever. Why? It didn't even look like I got waxed because she left so many stray hairs. I could've saved my money and did a better job using a tweezer. She also trimmed them but they ended up being choppy and uneven.
Again, I was pleased with my eyelashes but I had to deal with the same male co-worker walking into the back room while we were in there. He was talking and eating and just being rude and unprofessional all over again. When I was leaving, they (the male and another female co-worker) tried to sell me some purses, hair products and shoes. Yes, they sell purses, shoes and jewelry too. There's a random mix of products, services and unprofessionalism going on in there. Not to mention, everything seemed so cluttered and unorganized with everything going on in there.
Maybe I'm just used to receiving a higher lever of service at salons and I should've listened to my boyfriend advising against the eyelashes. Needless to say, I won't be returning to Golden Cut. Don't tell him I said he was right ;-) read more