I love the service I get at Ben Bridge when I come in to do my semi annual jewelry inspection. The jewelry here is so shiny and sparkly. I've heard the saying that Diamonds are a girl's best friend, but I'd be satisfied with pearls, sapphires, rubies - heck, anything in the store lol. Located at Pearlridge uptown on the first floor, it is located in the middle of the mall. Right across is Cookie corner and Starbucks, so you can grab a snack after you're done shopping here. read more

Located in Pearl Ridge Mall. The staff are helpful and friendly The store is small. They have items, however, not much to choose from. The Ala moana store is bigger with a wide assortment of jewelry. read more

I have to thank Mrs Young to help me purchased my first Rolex. I always have problems making decisions when I'm out for shopping. But it was very easy for me to make a decision because of her excellent service and knowledge. I definitely recommend Ben Bridge Ala Moana. I love my new watch!!! Thank you!!! read more

Ben Bridge Jeweler - Rolex - Watches Near Me - Aiea, Hawaii

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Look. I don't speak a lick of Japanese. Well, maybe oishi and konichiwa... I know this place caters to the Japanese tourists as evidenced by the number of bilinguists on staff. I am a local boy, who, on most occasions, won't be confused for a fancy pants. But, I love my watches. So I walk in and have a look around. I try striking up a conversation and ask if they had a Sport models laying around. I.e. submariners or explorers... I already knew what he was gonna say, but he basically said "no" and continued to Windex the case tops. He barely even looked up at me. What a dick. I then asked if they would be able to swap dials from a Day Date I recently inherited from my dad. "No, this is a Rolex Boutique. We don't do things like that." Hey man, sorry for asking....you keep cleaning the glass tops to show off the 50 or so date justs that nobody wants. If you're wondering, the extra star is for the store presentation. Immaculate. read more

Don't go to the Pearlridge Ben Bridge. The staff needs to be trained better. I just went to pearlridge for a service on my engagement ring and wedding band. The three ladies took forever trying to look up my account even though I brought my Ben Bridge card that clearly had all the information on it including the sales date, my husband's name, purchase price, etc. It took so long and they looked unsure of themselves, I wanted to take my rings back and drive to the Ala Moana Location. I felt uneasy leaving my rings with them but I did against my better judgement. A couple of weeks later, I received a call that my rings were ready. I drove all the way there for them to give me my wedding band only. The engagement ring didn't come back yet. And again, it took forever for them to figure out what was happening. The local chick behind the counter finally stood up and graciously informed me of what happened and grabbed my wedding band and handed it to me. I am very patient and give most people a chance especially with the aunties. But scary!!!! I'm handing over a piece of me that holds sentiment, not to mention is worth thousands of dollars. I expect to have a knowledgeable person handling my precious jewelry. Do better Ben Bridge!!!!! read more

I usually go to the Ala Moana location, but we were in Pearlridge for something else, so when my daughter and boyfriend wanted to look at wedding rings my husband and I suggested going to Ben Bridge. All four of us walked in and no one acknowledged us. I noticed one sales lady was helping someone and the other two sales people, a guy and woman, were helping the same person. I figure the two that was helping the one lady was experiencing a problem since I heard her say that something was wrong with their system, so all four of us continued to look at the wedding ring section. About 15 minutes later, so one even attempted to look our way or address us by saying the usual, "I'll be right with you." My daughter found a ring she was interested in seeing, so I tried to keep my husband calm, because he wanted to leave due to no one helping us. We hung around for five more minutes as I watch the two sales people closest to us, the lady and guy, go in and out from the back room. Finally, I agreed to leave when my husband told me to "not waste our time with them." As we started to walk out of the store, one sales lady that was helping another lady said something to us, but it was too little too late. I stated the obvious, "Now someone speaks to us as we walk out the store. Someone should have addressed us when we walked in. This store's customer service SUCKS!" This will be the last time I will ever go to this store! If I need to get my jewelry cleaned, I will go to the Ala Moana store instead. I don't even want to give this store one star, but have too in order to post this review. read more

Thank you for the best service every time I come to clean my jewelry and buy new pieces. I just got a triple-layer, 2K diamond-laced anniversary ring and I'm uber in love with it. I think cubic zirconia is super tacky so thank you for not showing me any of these! I got my band resized to my little finger and it came sooner than promised :) Thank you for never trying to get me to spend more than I intend on spending. They work with you and your budget so when I tell them how much I'm willing (and not willing) to spend, they are respectful. Also I know it's not this exact location, but thank you to the timeworks location for your help finding the perfect Patek. read more

5-stars because of the great service we received from Hiroko! We've visited numerous Ben Bridge stores across the country for many years & can't complain of the service provided anywhere but Hiroko was just amazing. Although this store location is further from us than Pearl Ridge, we will be sure to return! read more

Ben Bridge has always been a family favorite of my parents for the past 30+ years. My Dad would always go there to purchase special gifts for my Mom. Fast forward to the present, and my fiancé and I decided to stop by here since he wanted to "put a ring on it". We had already visited other jewelers in the mall: Kays, Zales, and Jared. We went into Ben Bridge and was helped by Macy. She was very helpful, but still came up empty. She informed us she could special order a stone when we told her what we wanted - cut, carat, color, clarity, and of course budget. A week later Macy called us in and showed us two stones and a possible halo setting. We loved it! We had found "the ring". During the 5 months with the ring, the setting was not up to par and I had to take it back 3 times due to a stone falling off the band. Luckily, we had purchased the care plan that guarantees replacement and labor for the lifetime of the piece. I'm sure you're wondering at this point, why I'm giving them 5 stars???? The reason is that each time I had to take it back for repair, it was no charge, no questions asked, and both Macy and Glenn provide excellent customer service!!!! This last time, we had decided to just go with a totally new setting. They gave full credit for the first setting, transferred over the care plan, and gave an additional discount on our new setting. The new setting would be a thicker band with BIGGER diamonds!! Aren't "diamonds a girl's best friend"???? Thank you Glenn and Macy!!!! Even though some problems arose, you definitely made the experience a positive one and were very accommodating to our needs! We look forward to our next purchase there!!! read more

I dropped off my Victorinox watch a year ago for a battery replacement and mentioned I was interested in a rolex but there selection is somewhat limited. Did not have what I wanted but the service was great. A year later, I get a call from Erin Rios, the one who helped me with my Victorinox watch, and mentioned they are having a time and time again sale on rolex watches! Long story short, I just purchased my first Datejust Rolex! For a salesperson to remember clients 1 year later is just amazing. See Erin at this store in pearl ridge if you want amazing service! read more

Ben Bridge Jeweler - Watches Near Me - Aiea, Hawaii

Awesome service from Kenneth! Kept me informed and had excellent customer service even after hours, texting me pictures of what I wanted. 100% would come back. Thanks for a great Christmas experience! read more

Dropped off TAG diving watch end of August then store fronts closed due covid. Didn't know if my watch was in for battery & O-ring was being service during this time. When store ewopwn d in September I had to call to find out status & told another 2 weeks & they would So what you gonna do. Waited just over 2 weeks & called again. The gal said oh yah it's ready - we left you a msg (NOT!). Asked to verify cost - now $50 higher & no additional service was required to justify new rate. Shouldn't original quote rate be honored?? Wish I had them write it on my pickup receipt. So pick d it up paid new quote & they didn't even have correct date set. Won't go back At least it's got a 1yr service warranty. ( Need to read service warranty slip closely!) read more

Got my wedding ring from Ben bridge pearl ridge, very nice customer service. Finally took it in for cleaning & my ring looked like brand new again!! Thank you Ben bridge for your excellence customer service as well as your yummy candies!! read more

Ben Bridge Jeweler - Cleaned my wedding ring! - Watches Near Me - Aiea, Hawaii

Was looking for an engagement band to replace a family heirloom that I didnt want to risk loosing. Peggy was amazing and really help me in picking just the right band out read more

Ben Bridge Jeweler - Watches Near Me - Aiea, Hawaii

I went to at least 7 jewellery shops looking for my engagement ring. I wanted something unique not your standard raised diamond solitaire setting because I am very athletic and want to wear it 24/7. Ben Bridge had the friendliest staff that didn't make me feel inferior or wasting their time. More importantly I liked their designs they are more unique and affordable. My fiance got the lifetime warranty plan which wasn't very expensive and you get free cleanings anytime you want and they want you to bring it in for check-ups twice a year. He financed the ring no interest for one year it was very affordable. They have an upgrade program I haven't used yet. When I went back to get my ring checked and cleaned they no longer required the registration card it's all online now which is nice and they are very friendly and helpful. Ben Bridges My Jeweler read more

Ben Bridge Jeweler - My engagement ring the diamond is like a channel set so it doesn't catch on anything I wear it 24/7 even swimming - Watches Near Me - Aiea, Hawaii

Been purchasing all of my jewelry and watches here at Ben Bridge for the past 2 years and they have always provided top notch customer service. NOBU has always been polite and very welcoming to myself and my family. All of the other sales associates are always smiling and always greet me when I come in. For all of your watch and jewelry needs stop by and see Nobu. He will not disappoint and I always look forward to seeing him when my other half wants jewelry or finding a new watch for myself! read more

Came here to clean my ring. Mae is very helpful and always in good spirits. It was not busy here so I was able to get my ring cleaned. I like the service here. read more

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My fiance and I were going store-to-store all day looking at wedding rings. Needless to say I had a major headache. This is where we met Gayle. Gayle was so friendly and comfortable to talk to compared to other ring stores where they ignored us or tried to pressure us to buy something right away. Gayle really listened to us and it didnt feel like she was pressuring us. The rings in general are so aesthically well crafted and unique. We were both stoked to buy rings in about 30mins that were under $1000 each. We were happy for the experience so im writing this to thank her and the company. read more

Ben Bridge Jeweler - Thanks Gayle! took a couple weeks craft but im glad they look and fit perfect. - Watches Near Me - Aiea, Hawaii

We finally came back to get a ring. Our price point changed so we started looking at rings from scratch. Back to the beginning. Still, the sales people were super friendly, patient (I must have made her pull out at least 15 rings!), and accommodating. They have their own financing department, too, so it was super easy and fast to get what we wanted and know how much we had to spend. After finding two rings I liked, we decided to walk around so I could think about it and so they could look into how much credit they would allow. We barely walked out when they called us to give us our spending limit! Yay! Well, being me, I decided I didn't like those first two anymore. So I kept looking. And I found my ring! It took a few days to get sized, but, with no money out of our pockets immediately, we were able to walk away with an engagement ring and wedding band set for $0 down and 0% interest for 12 months! Hot diggity! LOVE my ring. LOVE that I can wear it without having to pay it off first. LOVE the friendly customer service at Ben Bridge. When I'm ready to upgrade (for the full amount paid), they're definitely going to help me again! read more

The sales people here must love me. Ive been there several times to purchase Pandora Charms for my wife and gifts for wifes friends and its the easiest sale they have ever done. I usually already know what we get so as soon as we walk in, I just say, "I need this, this, and this" and its done! How much easier can that get? Long ago, I bought some items from the store which I thought were expensive compared to something of similar quality so I dont buy as much anymore but the fact that they offer Pandora charms brought me back because I know what to expect to pay for it. The sales people are very nice and quick to process everything. Will I be back? Of course! Vday coming soon....so if any of you sales people see me walking in, you wont have to try and sell me on the item, I probably already know what I want! read more

I didn't purchase jewelry here, but my ring insurance (Jewelers Mutual) allows me to get my ring repaired/cleaned through them. In the past three years I've taken my ring in to get small side diamonds replaced twice and every time the repair is done in less than two weeks and I get a brand new looking ring back: diamonds replaced, settings tightened, rhodium dipped, clean and shiny! I'm very pleased with their service. Also a shout out to Jeweler's Mutual for making these transactions so quick and free! I only pay $50/year! read more

Ben Bridge Jeweler - Watches Near Me - Aiea, Hawaii

Great jewelry selection, timeliness, and customer service!! I was searching for a mount for my engagement ring and went to a few places prior and my experience was nothing like my experience at Ben bridge. Unlike other jewelry stores, I was immediately welcomed and helped in what I was searching for. My fiancé and I felt comfortable and not pressured as we looked at different mounts - Peggy, our amazing jeweler - asked questions/gave suggestions to help me find what I wanted. After deciding on a beautiful mount from the Bella Ponte collection, we placed a custom order expecting it to take 4-6 weeks but was done at 3 1/2. Overall happy with my experience at Ben bridge & definitely recommend checking them out! read more

Strollin through the mall, I thought I'd stop by to check out the merchandise. My 1st lap of surveillance provided eye candy of all types--rings, necklaces, bracelets, watches. However, I was immediately enchanted by the diamond solitaire pendants. *sigh*. What girl doesn't like jewelry, right!?!? On lap #2, a short, bald, islander came over to inquire whether I wanted to try anything on. I politely declined, stating I was just looking. He tried to coax me by joking "Aw, come on! I'm bored!" I laughed him off and continued "oohing & ahhing" @ the emeralds. By lap #3, I still couldn't tear myself away from the diamond pendants & finally asked for help. Tried on princess & round cuts of all sizes. Dude asked if I had a special occasion & I replied "Kinda..." because: 1. I don't buy jewelry for special occasions 2. I was honestly just window shopping 3. My birthday isn't for a month Finally settled on a princess cut that I couldn't leave in the store. As he rang up the sale, he asked if it needed gift wrap. He shared that didn't matter if I were purchasing it for myself or if I came in w/someone to buy it for me. Most people prefer gift wrap. Why you'd wanna unwrap something when you know what's inside is odd...but it's all good. He informed me that BB has a lifetime guarantee on its merchandise, as long as I bring my item back to the store every 6 months for inspection. I got a lil tracking card and given my lovely new rock, I'll be back in August! BTW--I can't stop lookin @ this thing--LOL!!! read more

Mae and Sheldon make my shopping experience at Ben Bridge wonderful! They are easy to talk to and provide useful suggestions in picking my engagement ring. Every time I come in they are quick to clean my rings and check them. I am definitely going back to "the Diamond people" for my next fine jewelry purchases! Update: ...and I did go back! I upgraded my engagement ring setting from a plain band to another that was more bling bling. Again, Mae let me try on all the settings that caught my eye before I finally settled on the one I liked. Mae made getting my new ring easy and fun! read more

Thanks to Sheila for always taking care of us! Got my replacement wedding ring sooner than expected! Love the way it sparkles.

Walking by the store front Saturday , not planning on going inside but a ring in the window caught my eye. Tried on rings, and was assisted by Erin. She was friendly and brought out several rings and explained each product to me. Decided on one that I liked but it was definitely an impulse purchase and decided I didn't need it and left. However I could not stop thinking about the ring in the window, so I went back the next day. Another guy helped me as he said Erin was off. I again tried other rings to make sure I really loved the one I came back for. He didn't have a name tag on like Erin did and he didnt introduce himself so I'm not sure his name (not on receipt either). I purchased the ring I came back for and an additional band to match he was very nice & helpful, wish I got his name. Great shopping experience with low pressure read more

I had to write a nice review about the store b/c I usually never go into jewelry stores, but this one I like. Mark, the mgr, helped my family surprise me with bday and Xmas presents. When I went to get the watch sized Mark remembered them, but never let it slip that they bought something else for me. Christmas came and I was shocked to see another BB box. Shocked and happy, I love surprises! The watch sizing was a great experience, he worked to get it just right and offered me Starbuck's coffee while I waited. I like the variety of jewelry, some more modern and simple than other traditional stores. Next time I'm in the mall I'm going to cruise for a Pandora charm or maybe some earrings...they are nice and relaxed there, and the place is bright and spotless. read more

My boyfriend and I went engagement ring shopping here and we were very skeptical since we have already been to a few places. They were having a diamond event and Glenn Grande helped us and told us all about the event. After walking out and almost leaving the mall we decided to go back for more info. Glenn was super nice and helpful. Not pushy like all of the other places we went to. He told us straight facts and we really connected with him. He made us feel so comfortable we ending up buying something that day! Glenn also introduced us to the manager Kiana who was super friendly and made sure my boyfriend could afford the ring and what the monthly payments would be. We had such a great experience with these two and absolutely love how the ring came out. We are now engaged and can't thank these two enough. If you're looking to get an engagement ring please go see Glenn and Kiana at Ben Bridge Pearl Ridge they will definitely take good care of you. read more

We went in here to check out the Rolex Daytona and the service we received was outstanding. Jim, the assistant manager was assisting us and he was very patient. They had a great selection of watches. He displayed excellent customer service. read more

Glenn was amazing! My boyfriend and I had decided to go and pick out our rings together for our engagement, and we were skeptical. Just the day before we had gone to another shop where they were pushy and constantly trying to sell up to us. We walked in knowing not much about what we wanted and Glenn helped us brought the whole process! I ended up choosing the diamond separate from the band, and we went through a few diamonds before we found one that was absolutely perfect. It had a better quality for a little smaller size and it was half the price of the first diamond! There was no pushiness to go for the bigger diamond and he was genuinely happy that I was happy with the ring. We're getting married tomorrow and I cannot express how happy I am with my ring and the level of customer service we received. read more

Was visiting from Boston and decided to buy my new Rolex here, less two percent tax, friendly and very knowledgable service..have two sons and will be definitely coming back to purchase my second Rolex here..great staff! read more

Ben Bridge Jeweler - Great purchase! - Watches Near Me - Aiea, Hawaii

This was my first time shopping at Ben Bridge as I usually do my jewelry shopping with Zales, but I'm so glad I came here!!!! Jessica was the saleswoman who helped me, she was very accommodating and friendly. I was looking for earrings for my baby girl and she showed me great options, even said if I didn't like any of these she would love to help me look in the catalog for something better. I ended up finding cute little hoops for my daughter and wanted to put them on her right in the store! She grab alcohol wipes, cleaned them up and let me clean my daughters ears! She was also so loving towards my daughter. She rung me up, spoke and explained the care plan which I purchased as well and told me about the diamond show coming up at the end of the month. I will definitely be back for the show and just because of Jessica's great customer care and friendliness. read more

My friend is getting married and she had no idea what it is she liked for wedding rings nor the size of her finger. We went to Macy's Jewelry store first and that was a disappointment. After walking down a few stores we saw Ben Bridge and hoped that they had something better and to our luck and amazement they did! Not only did they have lower prices, but they had great financing options as well. They had a gorgeous wedding set that not only fit beautifully on her finger but also in her budget. My biggest rave is that the woman behind the counter never strayed from my friend's budget nor did she even push the fund line when it was made clear how much she was willing to spend. Some people would see this as a lack of sales drive but I see it as respect and a true desire to help you find what you're looking for. Melody was our gem specialist and SHE WAS AMAZING!!! Not only was she patient and informative but she was super friendly and funny as well. She felt like a friend I'd known for years!! She was THAT GOOD. She was the best part of our experience there. read more

I usually stop by this location when we are in the area so I can get my Wedding band and engagement ring cleaned. They always make sure to inspect the diamonds beforehand to make sure they aren't loose. Everyone is always very welcoming and offer coffee or water while we are waiting. read more

I thought I looked presentable to go jewelry shopping...collared shirt/slacks/groomed..but with the customer service I got you would've thought I was a homeless person strolling thru the mall. Stopped by Ben bridge for a Pandora mothers day gift. Walked in early morning so a "rough day" could not have been the excuse. No greeting..just "can I help you?". Knew exactly what I needed and I guess because it didn't cost more than $50 she wasn't diggin it. Didn't catch the name but it was the younger Filipino gal. Either I reminded her of a ill ex-boyfriend or she just hated her job. Either way she was a total "Debbie Downer". No smile..no thanks...no ALOHA. When she was gonna ring me up she just said "register" & walked away. Wtf? Way to upsell sales lady. Only reason its 2 stars is cuz they had the charm. I know im already paying 400% markup on jewelry...the least you could do is apply Vaseline. *SWAG* read more

Great store love thus place best watches very professional kinda on the high side but they are as honest as you can get from a store in a mall but you will pay.....other than that nice gifts for Xmas birthdays etc. Neat small stuff under 5k where you won't get rolled anything over unless its a nice watch use Google and yelp stay away from mall jewelry stores read more

I went to Ben Bridge in Pearlridge because I usually shop at Ben Bridge Ala Moana, but was recently intentionally overcharged by the asst manager there. I suppose I may have been dressed down, in shorts, tank top and slippers, hair up in a pony tail. I get no assistance at first, but finally an older woman walks over and asks what i was looking for. Her name is Gayle. I tell her that I am looking for a diamond band to wear with my wedding ring. I find one with no help from her, and ask to try it on next to my ring (which i also got from Ben Bridge). She reluctantly opens the glass case and hands it to me. Each time I asked to see a ring, she seemed like she did not want to show it to me! Anyway, she tells me that she can find out how much to make one in yellow gold (they only had it in white gold for sale). So she takes my name and number and tells me she doesn't even know how long it will take to get a quote "all depends on how long they take to get back to me". So, i leave, walk out, and then decide maybe I will purchase that one to take home and show it to my wife before I wait "who knows how long" to even find out how much it will cost. I go back and ask another girl for help. While the girl is about to ring me up, Gayle comes over and tells me in her bitchy voice, "you know you can't return it if you wear it". I say it's fine, I just want to show it to my wife to see if she likes it too. I say your return policy right here says that I have xx days to return it, I'll return it right away when we decide. She says "NO, if it gets damaged, or if you wear it, you won't be able to return it, I'm just trying to help you out here". UH REALLY?? ARE YOU?? She wasn't even helping me at that point, I was someone else's customer. I told her that she gave me the WORST service I have ever gotten from Ben Bridge! I will DEFINITELY NOT be buying anything else from this store, EVER! I am just disgusted that I have so many pieces of jewelry from this store that needs inspecting twice a year! Crap! If not, I would never even step foot in here again! I don't know if she thought I couldn't afford it, or if she didn't like me being gay! But WTF!!! A few days later I went to the WEDDING RING SHOP, and was treated SO MUCH BETTER! And also purchased a nicer ring there! Too bad there isn't a ZERO STAR RATING! read more

Never again! Not only did I get the most unhelpful and unfriendliest salesperson (Joy) ever, I also got charged twice for it. Terrible experience all the way around! read more

Gayle was absolutely amazing in helping my husband pick out and design my ring. He shopped around at a few other stores and was given the cold shoulder by many people (he didn't know what he was looking for! Our first marriage lol) But Gayle helped him understand the shapes and designs and I couldn't be happier with my ring! We will always go back to her for all our jewelry needs! read more

After much shopping around for an engagement ring I ended my search at Ben bridge pearlridge. The friendly staff and age of the business sold me. You can get better prices elsewhere. But I found better value in the signature series diamonds vs other retailers. read more