My husband purchased a pandora bracelet for me a year ago. He did not have the most pleasant experience buying the bracelet since the employees were not helpful. My husband bought me a chain which broke a few months after. I went in to ask how I can have it fixed. The employee was really rude and said I couldn't do anything since I had no receipt. I said why would I if it was a gift? I went to a different pandora store which was extremely helpful and exchanged the charm for me. I will not spend my money in this particular location. read more

We had such great shopping time in brea mall Pandora store. Amanda and Brittany had so much patience to help us find our gifts. We definitely recommend you to shop this place. read more

fantastic product，friendly staffs，great customer services. Especially Amanda and Brittany, they did the best to make sure we get the charms we loved, order the items that are not in stock. follow up by calling back when my beloved charms have arrived. also thanks to their patience, because we all know it takes time to pick out the charms you would feel unique to tell about your own story. read more

I went there with my girlfriend to pick a bracelet for my friend who will get married soon. Andrew helped us to pick out the best setup, he was a very fun guy to talk to, and I was appropriated his patient. read more

All the ladies that work were very helpful. Guided me through each every charm. I changed my mind a few times about what I wanted and they were so patient and made sure I left the store happy. Its on the pricey side compared to what I was expecting but it was all worth it once my wife cried because she loved it so much. read more

Was in the store today picking out my anniversary gift and worked with Jay and the service was fantastic! Couldn't be happier. Love coming to this Pandora :) read more

I love this store! Every time I have gone there, I have received excellent customer service! I go in all of the time and I am ALWAYS greeted (right away btw) with a friendly attitude. I'm never rushed and I take my time. Thank you to Brooke, Samantha, Brittany & Amanda. If I had everyone's name I would thank them too . You ladies are amazing. DA read more

Very good customer service and they clean my bracelet for free everytime I go there. Pandora is my favorite jewelry store.

I really tried to give this store the benefit of the doubt . The store employees tied to help as much as they could . However , the so called management would not. Long story short : Management is the worse Products are faulty Charged me almost double for item Not a corporate store (it is a franchise) Go to Pandora Anaheim for the best experience Long story : I purchased a bangle here as a gift . The gift embarrassed me because the end ball fell off over night . It was defective so I retuned to the store for help and I would like to add that the store associates did the best they could to help . They called the manager for guidance . Unfortunately the manager was not very helpful . She told the associate that we should call a phone number and that they could not exchange or refund at the store . Apparently they needed the other piece in order to replace the defective bracelet . Well the bracelet was defective and that is why the ball end fell off .She seemed unwilling to help from the beginning of the call . I thought to my self " at least pretend you care ?" The next step was ,I sat on hold along with one of the associates and assistant manager for more than 30 minutes. Ultimately I was In the dark and left to the Pandora store in Anaheim where I was helped in less than 5 minutes . Here I also found out that the Brea store had charged me $125 for a $75 bangle . This made me more upset because not only was management unwilling to help but they also ripped me off . They didn't care to fix the problem after recently seeing the receipt and item(clearly erroneous). A miracle happened after I got things taken care of at Pandora Anaheim .I let Brea Pandora know that I would be making a formal complaint . Behold ! The manager called me to offer me the difference of the bracelet that I got ripped off for and ..... wait for it .... a travel bag . I was offended that she was trying to give me a hush hush gift . I declined the kind gesture . Immediately she asked that I let her call corporate and handle it . "Hmmmm no" I answered "I'm taking care of it ". I thought ..."I trekked from Huntington Beach to this location at least three times with out getting the issue resolved. Your product embarrassed me . If that's not enough your store stole from me . All this and you're going to offer me a travel bag ? " For this reason I have made a formal complaint to corporate and will follow thru . Meanwhile filling my complaint I learned that this store is pretty much NOT the real thing . It is not a corporate Pandora store .I felt a bit deceived because the store fronts to be a official Pandora store and that is the reason I purchased from them in the first place. I was wrong . This store is not what official Pandora stores are about . Bye Pandora of Brea ! read more

Jae is very professional and knowledgeable to help me get what I want, I definitely would shop here again soon.

the service in Brea is really good，especially Lizzy Cute girl！good service！I will be back soon read more

Pandora - the service in Brea is really good，especially Ann！Cute girl！good service！I will be back soon - Jewelry Near Me - Brea, California

See all

Thank you for helping us Andrew! You are an asset to your company. You are very knowledgeable with impeccable costumer service....Keep up the good work! read more

Would give it 0 if I could. Absolutely DISGUSTING service. Sloppy, slow, and unprepared. Do not come here if you are looking to buy, because there are MUCH better stores elsewhere. read more

I walked in last week and immediately was greeted. I was just browsing and wasn't planning on purchasing anything. A girl asked me a lot of questions about my hobbies and my favorite colors. After the Q&A she put together a bracelet that was SO ME! It had my kids, my hobbies and my husband. The receipt said Nicole when I got home so I assumed it was her. I ended up spending $400 but it was so worth it. Will be back to visit Nicole again. read more

Great service perfect look My wife loves it It is always good to make your wife happy :) read more

First time writing a review. I've been to different Pandora stores and decided to check out Brea mall Pandora store for the first time. Small but super busy store indeed. All staff are very friendly and helpful. Bought lots of charms and bracelets for my sister and cousin. It was an easy and fast transactions since I was assisted by Miss Nawal aboudawood. Thanks a lot miss Nawal... . I will definitely come back to this store!!! Keep it up Team Brea!!! read more

I love this store! I wanted to buy a bracelet for my Mom and I saw the best costumer service! The staff was nice and calm. They would suggest something nice and affordable. I recommend going to this store!!! read more

Thank you Jay, so much, for the excellent services you've provided! Highly recommended!

First time buying jewelry ever, so I was a little curious how things would go. Haley, was more than helpful and patient with my girl friend who took some time making a choice. Would recommend Pandora to a friend. read more

I went there to buy my girlfriend's birthday gift, when i go in, i don't know what to choose, but Amanda helps me, she is really nice to me, she pull out all the charms for me and give me suggestion for which charms my girlfriend will like, also gift wrap for me. read more

Worst customer service ever. Stood here waiting for an hour with no employee achknowledging me.

Worst customer service ever. Don't come here to buy anything. People there are ghetto. Buy online and avoid paying taxes too. Literally stood there for twenty minutes and not so much as a nod to say "hey we see you and will be right with you." read more

Do not go to this place. My credit card information was compromised here. No response from management on handling this. I had a text from my bank show up in my phone within 5 minutes of buying charms here. 2 charges had already been made in other cities. They sell these same charms at other jewelry stores - walk across the mall and by them elsewhere. read more

Horrible service, slow, rude, spent over $100 on a ring and didn't even get a box for it, worst experience at any Pandora I've ever had.

Today, i went to brea loc for the first time. No assistance for the 10mins i was there. But i understand they're busy. I was expecting smile or hello atleast or let me know that they will assist me soon. But Nothing!! I will find diff location and hoping to get better assistance and purchase some. Pandora shld take xtra time to train their associates well on costumer service. read more

Love their product, hate their customer service! They HAVE NO CUSTOMER SERVICE !!! Purchased 3 rings they were having transferred from another store. Was told it would take 2-3 days before I could pick them up. Never got a call ...a week later I stopped in, they had one. Two weeks later I stopped in. The computer said one came in but they couldn't find it! Finally found it. They weren't sure when I would get the third ring so I just exchanged it for something in stock.... Not sure if go back there and I've given them a TON of business !!! read more

I Can not return the item I bought from within 30days as Pandora promises return or refund to credit to any store. They simply say they are on promotion right now so they can't do return service for me which I bought in full price 20 days ago. So they just can reject a return with any excuses. This kind of jewelry is not worthy to buy anymore! read more

Customer service could be better. I went in to buy two bracelets for Sweet 16 gifts. The woman that helped me was patient and pleasant, but did not seem to offer any information unless I asked and then her answers were very brief. I felt like she just wanted me to hurry up and make up my mind. The reason though I only gave 2 stars is because of my check out experience. She put both gift boxes in one bag. I asked for two bags because they were for 2 different people and I planned on giving them in the bag they came in because it comes with a ribbon and looked appropriate for a gift bag. She said, "you want two bags? I said yes, two small bags. She said, well were kind of short on bags right now. She opened the cupboard that held the bags, it was not stocked full, but there were enough in there to give me two bags. Anyway I said, these are going to two different girls, therefore I would like two bags. (The bags were approximately 4x6" in size) She then replied ok, but we are going to start giving 1 bag per customer. My reply was, I spent $200 in here and you are giving me a hard time about a 5 cent bag. This was my second purchase in this store, but I think I will find another Pandora location. read more

Came here today! MK is super helpful and friendly even though it is kind of busy. He pulled out the tray for us to take a look at the charms we were interested in and never rushed us even though there were other customers waiting. Overall, I had a great experience and I will definitely come back here to complete my bracelet. read more

I went to brea mall with my friends and came by Pandora store. Their service was good. The staff helped us with patience. My friends and me got some beautiful charm today. We also got nice bracelets. Thank you for helping us out today. read more

Yusi and Nawal help me a lot for giving me information about Pandora, and to be very patient to do the after-sale service!!

So I was given a bracelet purchased at the Pandora store in Brea Mall. The clasp on the bracelet was always difficult in spite of that I continued to purchase charms. Finally it broke I got it from my daughters for Christmas last year so I wanted to go and get it replaced or fixed before Christmas. When I went in the Store I was told that I needed a receipt showing it was purchased less then a year ago. I did not have so they suggested that I call the corporate office and they would hold a replacement bracelet for me so I did that I told them that the Asst Manager Christaline was holding a replacement for she said great let me speak to her all of the sudden after they spoke it all changed and now I was going to have to wait until she got an email from the Corp office. I went home and waited not hearing anything after a few hours I called her she then told me it would take up to 48hrs. Well as of today it has been over a week and no word from anyone. Now I am a purchaser of fine Jewelry Brighton , Tiffany etc and when ever I have had an issue they have always replaced of fixed my pieces not even asking for the receipt or when I purchased they stand behind their brand. I would say that it was not the Assistant Managers fault but the Company for their ridiculous policy (especially since I found out my daughters got the bracelet for free when they bought the charms) but she did not follow up with me at a all. Bad policies and bad service don't keep a Company in business. I will continue to try and resolve this matter but I don't feel very confident. I am really bummed out because I really like the concept. read more

Amanda is the most patient and helpful sales person I have had the pleasure of working with. She spent over an hour with my indecisive self and showed me dozens of options and charms and did not stop smiling once! I kept apologizing for being so indecisive and unsure of what bracelet and charms to get and she kept reassuring me and suggesting different options. I planned to get one charm and ended up leaving with two! Very pleasant to be able to take my time and have someone help me as much as she did. Such genuine service! Thank you! read more

Love Pandora jewelry and Ashley at the Brea mall store was super knowledgeable and helpful. Thank you Ashley!!

Thank you for helping us out! My bracelet was didcolorated and this silver polishing cloth is amazing! Great service! Thank you Ashley!!

Mk was very helpful and goood customer service. friendly ! very quick and get extra cleaning on jewelry

Ok, so i buy my charms from here. Jay, the sales person was really patient and cool. He cleaned my charms that oxidized. Thanks so much!

we brought the charm at this place b4, the staff were extremely helpful willing to help us and letting us tries on different charms even though we decided not to buy but eventually we did end up buying at least 4 charms :-). read more