Quality food and service but when Jaron is there quality food and a whole lot of awkwardness

Very unorganized, sent me to the parking lot to wait. I watched them through the window, i finally had to call to remind them i was out here. It has been almost thirty minutes. I have been in a few times is very unorganized when they are preparing the food and trying to get it out for the customers. read more

They were quick to recompense for what they had failed to give. Last night, 10 minutes to closing, I ordered 2 - 2 entree plates through the drive-thru: 1 with orange chicken and kung pao chicken , and the second with orange chicken and sweet fire chicken. It wasn't until I had arrived home to look into the package when I had found the second plate was without the second entree - which I had paid for, and entitled to. Thoroughly disappointed and upset for having paid for the product I received, I sent a complaint to the assistant manager today over the phone explaining the situation: "if there wasn't any sweet fire chicken available they should have stated it being unavailable and I would have quickly found another choice." The assistant manager listened and empathized: "I am sorry to hear that, do you still have the receipt?" Then, asked what could be done next to effect an apology: "what can we do?" As an unsettled person is unsettled for what has been done to him is quickly satisfied with a great plan that will rectify the situation, so was the assistant manager offering a satisfying deal: "stop by today, we will get you two plates free of charge!" And in the mess of this, I released the complaint in a heartbeat to accept the great offer. In the end, both parties involved had been greatly satisfied. That is why the sub par performance originally rated a 1/5 star when rectified becomes 3/5. Thank you assistant manager for your generosity and understanding. read more

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When this place first opened it was great, but since then it's went downhill. I went in there at around 8 pm a few weeks back and they were out of teriyaki and orange chicken. Aren't you guys supposed to have the food you advertise? And that's on your menu? I was so disappointed. I came in a couple days ago. They completely messed up my order and got it all wrong, and they forgot several things. Had to go back to get it fixed and then they still forgot something! And there was today, went in and I try to order teriyaki chicken and cream cheese rangoons. They tell me they are completely out of cream cheese rangoons for the day and that teriyaki chicken will take another 15 minutes. Are you serious? On top of all of that they are rude. Horrible experience here. read more

They are always screwing up orders, the portions they serve every time are never the same, we tried to go in at 830pm and they had already locked the doors (they don't close until 9). When we brought it to their attention that they screwed up they seemed like I was being an inconvenience. Their customer service just stinks. I had complained about this location to corporate and they asked that we give them another shot. So we did. And I'm still very disappointed. I work at the front desk at a hotel and have to make recommendations to guest where to go eat, I will not be recommending Panda anymore. If Panda trains their employees better in customer service and starts serving their portions they same amount I might consider coming back and start recommending Panda again. read more

I was greeted as soon as I walked in. My order was generously filled with fried rice, honey shrimp and mushroom chicken. All of those food item were hot and fresh. The young man who rang up my order was friendly and asked if I needed a drink or condiments, he named a few but I don't remember everything he offered. I was then asked if I would like to round up to the next dollar, which was 90 cents, for the charity your company is raising money for, I said yes. Overall a great experience! read more

Autumn had really horrible costumer service.. really rude to my friends and I. She basically threw our food at us threw the drive through window it fell a little and she didn't even try to help read more

I've always loved Panda Express. Last night we stopped in for one meal to go and the make server was obviously not happy to be there. He was Very rude to us and impatient with one straight forward order to go. Wish I could remember his name. So awful. read more

Portions are terrible. Each time we go, the portions seem to be getting less and less. Even heard another lady complaining in line that the "boxes looked smaller" when in reality it was the small size of the entree they gave her. And my orange chicken had a bone on it. Disappointing. read more

We went in tonight within an hour of closing, we left with someone else's food. They seemed to be out of quite a bit of their entrees as well and there was a bit of a crowd. I was not able to get what I normally order because they were out, and I'm not going to waste my time waiting around, so I ended up ordering some of my second favorites and ended up not even getting that when I got home. Besides the gentleman that was helping me, he was amazing btw, everyone else seemed to be standing around not really doing much. This gentleman was the first server since they opened to be really good at customer service and actually have a conversation with a customer. That was nice to see. read more

Greetings swell + sample invite great. Iced tea perfect, noodles chow mein great, No msg great, keep it natural, healthy please. DR beautiful, slab wood table awesome, padded chairs great, toilet room great + quiet dryers great, ALL employees doing super great! Keep the happy smiles coming, over done happy is much better than no happy! read more

Every time we order through the drive thru they get our order wrong. This time we were short an entree, one side and two egg rolls and then overcharged for two large drinks. We live 15 miles away. Called 17 times. Phone was busy the entire time. Drove BACK. Manager argued with my teenage son who then put me on his cell phone with her and then she continued you to interrupt me and argue with me about my order which she only offered to credit back the drinks to my credit card. Never again will we order food from here! Terrible service! read more

Shout out to Shylyn! Sry if it's spelled wrong. Amazing customer service!!! I'm definitely coming back!!!

The food was good and hot, tried things that weren't on the menu ... black pepper chicken, yummmmm. .. it was fun to choose your entree and side (s) from all the delicious choices ... Hubby even sampled a couple different ones before deciding ... wish they would come to the LB peninsula read more

When they first opened it was good, won't go there again. Went through the drive thru.The last time I went two weeks ago I ordered broccoli beef and orange chicken with white rice, got home to eat only to find out my broccoli beef had two little pieces of beef with 5 pieces of raw broccoli , and small pieces of orange chicken with pork fried rice , in allergic to green onions so I couldn't eat it. Tonite I went back and ordered the same and I got a piece of beef the size of a dime and ten pieces of broccoli , pork fried rice and orange chicken without the chicken, the pieces of batter fried with orange sauce. I'm completely through with this place, it sucks because there aren't that many choices around here read more

Well so much for the great service... Went into the drive-thru and when I ignored the pre-recorded greeting and waited for an actual human being to ask to take my order, nothing happened so when I said hello, and the guy finally responded, I gave him my order and mentioned that I was waiting for a human being to say something, he proceeded to - rather than take my actual order and tell me how much it would be- chastise me and talk down to me about how it was up to me to tell them I'm ready to order rather than them say something themselves. I sat there silently and he did nothing to acknowledge my actual food order so I ended up just driving away, since clearly his intent was to talk down to me about their stupid recording in their drive-thru rather than actually take my order! who hires people like this and who has stupid pre-recorded greetings when you come to a drive-thru anyhow? So needless to say we won't be going back. read more

As a previous chef of 18+ years, I can tell you nothing is more disappointing than receiving a menu item with expectations of it being similar to how it's described in the menu descriptions, let alone the visual presentation of the menu icon. Me and my daughters visited Panda Express the other day (3/13/2017). We ordered some Orange Chicken and Rice bowls for my 10 year old twin daughters. My question on that is 'Where was the Sauce'? It looks like the chicken was pre-made with the sauce already in the chicken, frozen as is and cooked to order upon an order from the customer. The problem with this is, when you cook food that is prepared like this, the sauce is then cooked out of the food and the food is then dry. Don't get me wrong, the sauce is blended into the chicken. But, the wetness of the sauce on the exterior of the chicken is no longer there. As for my order, I ordered a Chicken Teriyaki and Rice bowl. Again, no sauce on the chicken. None at all. Unlike the preparations method with the Orange Chicken and Rice bowl orders, my order didn't have any sauce at all. Then, I ordered some Spring Rolls. Or at least, I think that's what they were. The spring rolls were still iced in the middle and not fully cooked through. Needless to say, I won't be visiting Panda Express for quite a while. At least until I'm sure that all of the kinks in this restaurant have been fully worked out. Hint the reason why I chose not to visit Panda Express immediately upon their Grand Opening in Warrenton, Oregon. As a previous career chef, I know that you never want to visit a restaurant until at least 3-4 months after their Grand Opening. Why? Because of the kinks that need to be worked out. It takes a restaurant a while to work everything out and to get where it needs to be. This restaurant is taking longer than anticipated though. Panda Express, work things out and I will visit your restaurant again, before the end of the year and give you guys another chance. Hopefully, this restaurant is taking all of the reviews from this site and any other site for restaurant reviews and they are using the reviews to help them train their employees to better serve the customers. That's what made my career. The reviews, criticism. If you take these reviews and use them to your advantage, you can only get better. Or ignore them, do nothing and watch the negative reviews continue to build up on Panda Express. Your choice guys. Good luck and prosper well. Thank you. read more