Thank you for providing great service, Charles. You are an awesome manager. It is a great dining experience when the manager really takes pride and connects with the guest! I will definitely be back and bring my friends and family read more

I have been a customer here for a long time. The staff is still incredible and super friendly but. The food definitely has gone down hill. The taste isn't the same and the food definitely isn't being cooked properly. I used to love this location but no love into the food anymore. It was better a year and a half ago. read more

Love Panda Express but definitely not this location. Gave me food poisoning and I've been sick all day after eating this for lunch. This was the first meal I've had all day so it couldn't have possibly been anything else. With all the one star reviews this place already has I'd definitely recommend take out from somewhere else!! read more

This Panda's customer service has gone downhill since the pandemic started. Since they stopped letting customers inside, all of my orders have been wrong. It is like they need the customer watching, to make sure they put the order together properly. Either that or they just don't give a crap anymore. I can't believe that they haven't been able to get one of my orders right in the last three months. It doesn't matter whether it was ordered for delivery from their website, or if I walked up, every time the order was missing something or had the wrong items. Oh and if you want chopsticks, not only do you need to tell them when you order, so that it is on the order ticket, you also have to remind the person handing you the order; because either they can't read or don't give a crap. For Pete's sake, I haven't eaten Chinese food with a fork since I was two, how hard is it to give someone chopsticks? I mean really, how hard can it be? Especially when they are listed on the receipt? Oh and forget about ordering Teriyaki chicken, because you have to literally beg them to give you Teriyaki sauce for your Teriyaki chicken. The sauce is literally sitting next to the bin of grilled chicken. WTF? This one Panda has got to have a surplus of Teriyaki sauce, because they never put any on my Teriyaki chicken or in the bag! I even had to make my own Teriyaki sauce, after a delivery, because I wasn't going to drive there after having the order delivered. Thank god I know how to cook. I just didn't want to that day, that is why I went to them. It literally feels like it is a screw you and what you want type of attitude. Good news though, the corporate office is just as incompetent as the store. When you call them you feel like you are staring in "Dude Where's My Car". After a bunch of "and thens", they promise to fix the problems and email you a coupon. Well that didn't work. Problems still exists and I haven't seen a coupon. I used to love their take it on fast Chinese food. From now on I wouldn't recommend this restaurant. They need a complete restructuring and some severe retraining. read more

Food: Like any other Panda Express it's the same sorts of food. They do run out of certain food like kung pao chicken the last time I went so I waited for a fresh batch. Their food doesn't look like it's been sitting there like how some other Panda Express location foods look. I usually get the string bean with chicken, orange chicken or black peppered chicken. Service: The employees are always nice. They are fast at their job and keep the place neat. Price: I usually get the bowl and a regular drink which comes to about $7 or so. Average price for a lunch around this area. Location: Beware! Getting out of this parking lot to get onto the street is very busy during lunch time. So don't expect to get out easily. I only go her when I want some "Chinese food" fast. read more

What more can you ask for? I came in on a Saturday night around 8:30 and left around 8:32 with a takeout box full of delicious food. As someone who works in a restaurant, I was impressed. Fast, friendly service. Good food. Enough said. read more

Manager Bowen is a jerk who played on his phone with a huge wait and line out the door. Online orders were in a huge unattended stack. Cashier asked him for help and he responded "Your a shift leader you need to do it". Stood there an additional four minutes on his phone at the register then clocked out and walked outside to his black Mercedes and lit a cigarette in view of the massive line. Terrible management. FIRE HIM! read more

Amid the Vovid 19 pandemic, I walked into this Panda Express to place an order because they're online app failed to work, three times. A costomer handed their phone to one of the employees who accepted it and placed it on the stainless steel counter right next to the food. A fellow employee told her to go wash her hands, but a failed to wash the stainless steel and continued serving food and touching everything. Needless to say, I walked out of the establishment immediately after having informed the manager who didn't seem to understand what the hell I was talking about. read more

This place is by my work and I decided to swing by for some Beijing beef while running some errands during my lunch break. When I got inside, there was already a long line (it was about 10:45 am when I was there). Some lady had called in 11 plates! Took forever to get my food because there was only 1 girl doing the whole line! And helping the lady with 11 plates! I'd say management there did a poor job! Should have more people opening the restaurant. Shouldn't be 1 person doing the line and 2 chefs running the whole restaurant! Felt bad for the girl doing the line. The food was good. Beijing beef is still my favorite. =) Nothing was over cooked or under cooked. Everything there was fresh (1045 am it better be fresh! Place just open). Environment was clean. read more

Panda Express - Chinese Near Me - Rancho Cordova, California

Missing items on various orders, especially on delivery and pick up. This has happened one too many times. They never pick up the phone so I have had to come back to get the items they forgot. Definitely not the place to get reliable delivery or pick up. Will not order from here as it is so unreliable. read more

Their app doesn't work and they don't answer their phone to take orders. Poor service. Might as well just shut down completely. I went elsewhere. read more

Why is this panda always soooo slow? I've never been able to spend less than 30 minutes to get food, even when ordering to pick up an hour in advance. Something needs to change. read more

I do not understand if I'm paying a extra $1.25 for shrimp I expect more. Like really only 5 pieces of shrimp come on... read more

Panda Express - Only 5 pieces of shrimp and they charge me a extra $1.25!!! - Chinese Near Me - Rancho Cordova, California

I am sad by what has become our local panda. Food was over priced. It cost more than a sit down restaurant. The food was extremely greasy. Like the grocery store Chinese. They serve each customer in to go bags. You Only get a tray IF YOU ask for it. Kind makes you feel like they are ready for you to go as soon as you arrive. Nobody is attending the dining area even though I see plenty of employees. Family after family are using the same tables and just cleaning themselves with their t"to go" napkins. Not a great experience Honestly what I see that is missing is a MANAGER read more

I will say that Enrique was a really great worker. He was very kind and polite and really helped me out when my order was messed up. Service was a little slow but enrique made up for it. read more

The worse Panda Express in Sacramento , there is always a long line because employees don't know what are they doing ,very slow service , ordered a family feast and all my food containers were half way full ,it suppose to feed 3 to 5 people and only feed 3 they are not generous with the food potions and so there food is over price , the owner should be shame of stealing money from costumers like that ,they don't even deserved a one star . read more

Whatever happened to customer service? Usually I love this restaurant but tonight - not sure if they are new or not. . . Is there some reason one cannot get a small order of rice? I hope the reason is better than "We can't ring up an order that small." We got other food items we paid for but could not get a small order of rice???? I think there is something usually called an over ride key? Call me crazy but to me customer service is as important as the food. read more

Worst service and they take FOREVER every time. I'm always waiting at least 20 min even if I called the order in already its ridiculous I'm standing out here in the 100° weather writing this right now... waiting of course... read more

So we just had a 45 min. + horror show at this particular store. We're used to slow reponse time from this store but this one took the cake. 7 repeat 7 people behind the counter and that included the 2 "cooks" arguing, and one without a mask still cooking. They served three people who came in without masks before they served the 8 to 12 people in masks who where standing in line. The man behind me politely asked me if this was standard operation, and I couldn't give him an answer. I will not be going back to this store and I encourage you to reread my review. read more

Disgusting. Doesn't taste like Chinese food. Food has no flavor, order was wrong, never again!

Had orange chicken and chow mein for lunch from here today, noticed the chicken was a little pink but the outside was fully cooked so i (stupidly) trusted it. It is now 8 PM and i've spent the last 10 minutes throwing it back up. Yuck. Update ** 8/29/29 Decided to give them the benefit of the doubt and eat here again today. Ordered the same thing as last time and same deal with the chicken. Slightly undercooked (probably didn't get to a safe temperate inside the actual meat idk if they use a meat thermometer or anything to check) but here i am AGAIN hours later sick as all hell as my body tries desperately to get rid of the food i ate there. Disgusting, do not eat here unless you like eating undercooked meat and spending your nights in your bathroom. $8 for a bowl of less than flavorful food that will almost certainly be seen by you twice in one day. read more

Walked in to get a two item plate for the wife with a coupon for another free side. Well, the gal behind the counter at the cash register then says that I do not get a free side, if I order the 3 item plate they then take money off for the side so you get it free. Now mind you I have a two item plate in front of me, with the side it comes with. We go round and round as it makes no sense. So she rings me up and I leave exasperated, I get home and in trying to explain it to my wife I look at the receipt and low and behold she charged me for a 3 item plate and took $2.75 off. So I basically ended up paying for exactly what I ordered a 2 item plate with the 1 side it comes with but now I have lost the free side coupon. read more

Twice!!!!!! On two separate occasions food poisoning has ravaged my family after eating here.. Orange chicken is typically undercooked looks like I won't be eating at this location EVER Check your food read more

Looks like Panda at this location being stingy on portions of food that is given out this is not normal. It maybe an employee that is new. I also noticed that that some main courses have been sitting there and completely drying up in the heat lamp. I will write another review on my next trip there if it repeats the same thing. read more

Not a friendly crew :( Portions are not full, they mixed fresh veggies with old one (i can tell by its color) Dirty place, some coke spelled on the seats.... read more

Brianna was rude and unprofessional and she was giving me a dirty look when she refused to ring up my single order that already got packed which was just an a la carte chow mien while the others in front of me was still placing their order and this is during lunch rush hours and I am on a 30 min lunch. She then placed the customers order right in front of mines so I would be helped next and after that she didn't even try to help me after them, having me standing there and ignoring me & the cashier Christina is very slow she should not be working that position during lunch hours. You guys are usually fast but today was the longest I've ever waited in line! read more

Made sure I had a mask but didn't make sure to keep the hair out of my son's bowl of chicken teriyaki and rice...

The food is as expected. It's always super busy so I think the staff are doing the best they can. But it's not a big place, and people pack in. And people wear masks below their noses. In such a small space and the air conditioning on, it's just not safe. Also, twice now I had to wait 15 minutes for steamed veggies. Last time they ended up giving me the wrong order anyway, so I waited for nothing. The order they did give me wasn't even complete. I regret not leaving as soon as I walked in. read more

The food was fresh & great. And the servers nice & friendly. The one thing I would change is keeping up with the dinning area. read more

When I got home my stuff wasn't even closed so everything was cold when I got home, second the orange chicken didn't taste right and wasn't even seasoned right or sauced right! Some of the pieces look nonsauced. 3rd I called and the lady basically told me to call back when I know what food didn't taste right when I was in the middle of explaining it to her. Kind of rude... Don't you think? read more

Panda Express - The orange chicken that didn't taste right - Chinese Near Me - Rancho Cordova, California

So far I'm pleased! Clean store, good quality and fresh food with friendly service. I hope they keep it at this brand new location!

I think the moral of the story is that Panda Express, no matter where you go in the country, is consistently bad. This location not only has mediocre food, the girl behind the counter this morning had a terrible attitude and treated me as though I was putting her out by ordering. I get the bag back to my home office and I find no utensils, no napkins and very small portions. Perhaps she was telling me that I am too chubby, which may be the case since she was looking at me kinda jacked. Anyhow, food and service sucked and backing out of the parking spots is like taking your life in your own hands! Avoid this place and cruise around the corner to Kim's chinese. They are nice and the food doesnt taste like left over chemicals from Breaking Bad. read more

I just ordered here from their catering: I arrived 15 minutes prior to my pick up time and the lady at the front register (I believe she's the Manager) was hustling and got my order right. What I appreciated was that she was generous with their silverware and she made sure I had my serving utensils!! I've ordered from other restaurants and they wouldn't provide any serving utensils which was a pain in the butt. It was expensive, but worth it as it had made my life easier. Thank you so much! read more

The name, Brianna, she is very rude She looks to hate working for customer service I was not happy with her service. She never apologize the food is late. I do not understand why she is working for customer service. read more

Food is good Service sucks. Always slow from 5pm to 8pm and they run out of food and have long waits Always seem understaffed for dinner read more

Every time I come in they are out of teriyaki chicken and orange chicken ! They say 9 minutes and I end up waiting 13-15 minutes. They need to get a better system with notifying the cooks when a replenish is necessary. Today we were approached by an employee while waiting for the food to cook. She kindly told us they were closing half the dining area with at least 1 hour til close. She asked us to notify anyone who tries to sit on this side it closed, but we could stay put.. Why would I want to tell people where they can and can't sit? That's not my job. Why close half the restaurant when you still have at minimum one hour for people to dine? Manager must be off duty tonight. 2 stars because the wait was worth it and I still enjoyed my meal. read more

Panda Express - Employee barricaded us in the "closed section" - Chinese Near Me - Rancho Cordova, California

They refused service for not having a mask. I don't wear a mask for anyone. It's garbage food anyways.

Ok this place was pretty good. Maybe 3.5 stars. I wish they had sticky rice but other than that I enjoyed it. I'm not too much of a fast food Chinese person but I was pleasantly surprised. This location seems new and clean. Can get busy at lunch but line goes fast. read more

The food isn't bad. However, this review is based on the second word of their name which is "express". I kid you not I waited over 20 minutes from the moment I walked into the place to get my food, and it is not because of too many customers. Maybe too many online orders? Either way the workers were tripping over themselves and it is clearly evident they have no real system in place to provide for both in person and online orders. If you want to know how It feels watching grass grow before your eyes, this is the place to go. read more

Ordered 6 kids meals and when I got home noticed barely any food in the boxes. Portions are too small and for sure not enough to feed one child. Thank God I can afford to buy more food for my kids and their friends but what if someone buys one who is not able to purchase more food?! :/ Very disappointing:/ read more