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    Panda Express

    2.0 (162 reviews)
    InexpensiveChinese, Fast Food
    Closed 9:30 am - 10:00 pm

    Order Panda Express Takeout or Delivery

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    Business Info

    PANDA EXPRESS ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for kids
    Dogs allowed
    Good for groups

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    Plastic in the 3rd side (dinky side)
    Audra D.

    I RARELY ever leave anything below 4 for food establishments. I see why the reviews are so low. Ordered the "bigger" plate option. Which comes with a 3rd entree option. It was the smallest serving ever. Then the plastic in the chicken. If it wasn't for my little girl wanting this for Valentine's Day meals I'd have never realized how disgusting this establishment is. So MANY amazing options in Prescott. This is a pass for me.

    Inside restaurant.

    This would have started out as a 4 star review based on food and service, but eating in the dining room, we heard a dog barking, and looked over and saw a lady close to us feeding a dog on her lap. I love dogs, but not in a restaurant. Their policy states only service dogs allowed inside, emotional support animals and pet dogs are outside patio only. Why is this bad behavior allowed?

    Plate
    Ngoc H.

    I'm staying at the nearby Springhill Suites so walked over for convenient dinner. Restaurant was busy at 7pm, a lot of items out and they looked understaff. I waited 10 minutes to be served in line but it's ok, they did their best. I ordered the plate, teriyaki chicken, fried rice, and super greens. Food was ok, not fresh. The super greens undercooked, chicken cold, rice bland. Some staff wore gloves, some were not. I would skip if you have options to go somewhere else.

    Something I'm sure no one wants to eat
    Denise B.

    It's been over a year since I've had Panda Express and my last. As I took my 4th bite I had something in my mouth that was unusual. When I pulled it out it appeared to be a bristle from a brush (made me think of a hair brush & was REALLY grossed out).

    The restaurant will not take phone calls.
    J S.

    The food is great, but the management here need a serious performance review. I called needing them to give me a copy of my receipt after realizing they never gave me one. I needed it for work and was already over 2 hours away when I called so I couldn't simply drive back for it. The employee told me they were busy and asked me to call back in 30 minutes. I did, and they wouldn't answer. As time was running out for me and I wanted to avoid getting in trouble myself, I continued to call. Sometimes it rang and rang, other times the call seemed to be disconnected after a few rings. I know they hear it ring because they answered the first time I called. I had to go through corporate to get the receipt. What could have only taken me a phone call and 5 minutes ended up taking over an hour, several emails, and countless phone calls. The cooks here do a good job, they just need new management.

    Disgusting

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    8 years ago

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    9 years ago

    Business owner information

    Photo of Alex M.

    Alex M.

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    Page 5 of 5

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    Review Highlights - Panda Express

    The welcome from the servers is always very friendly: they smile and ask how they can help, and if it's busy they assure customers that they will be right with us.

    Mentioned in 2 reviews

    Read more highlights

    Bill's Grill

    Bill's Grill

    4.2
    (765 reviews)
    0.6 mi
    $$

    We decided to head north for a day trip to escape the heat of Phoenix and after hiking around Lynx…read moreLake we were hungry and found Bill's Grill on Yelp. Their burgers were reasonably priced so we figured why not give it a try. Suffice it to say that NONE if the three of us were disappointed. It only took a bite or two into our sandwiches to realize how delicious they were and we all agreed they were the best burgers any of us had eaten in a long time. Yes folks, they are THAT good! Lewis built his own burger, John had the Chili burger and I had the bacon two patty smash burger. We were able to customize our choices without difficulty which made it even better (especially since I hate American Cheese and was able to get cheddar instead.) Our server Kristin (who later let us know used to live in Phoenix) was awesome!!! No, really!!! She was welcoming from the start, attentive during our meal and super friendly! She made us feel like we had been going to Bill's for years. Top notch service on her part!!! We plan on visiting Lynx Lake in a few weeks with friends for my birthday and we know exactly where we'll be having lunch. Trust us. Try Bill's! You will love it!

    did not disappoint! came during lunch time Sunday and wasn't super crowded and parking was easy…read more We got the fish and chips which were super crunch and tender/flaky on the inside. Loved this! The fries were also crispy and had great texture. Coleslaw was light and gave the meal a good balance! Was thoroughly surprised! Portlander burger was 5/5. The goop sauce brought the burger together. Egg and caramelized onions were a good touch. The sweet potato fries were also done very well. We also got the root beer milkshake which was great value for the size of the shake. Overall great service, great food and would come again!

    Photos
    More of the interior
    More of the interior
    The tacos with rice and cole slaw
    The tacos with rice and cole slaw
    Dining area

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    Dining area
    Chipotle Mexican Grill

    Chipotle Mexican Grill

    2.1
    (145 reviews)
    0.1 mi
    $

    After a couple bad experiences in the past I was surprised and happy to see a full bowl and fast…read morefriendly service. Today's visit was a huge improvement and turn around from previous. Ill be back again soon.

    Super annoyed w this place. The food was fine, it's the customer service that was not great. I only…read moreordered food from them because they had a free chips & guac deal for Cinco de Mayo. I placed my order on the website and hit send. Literally the moment I did, I realized I forgot to enter the dang coupon code. Ugh! I tried to cancel the order and was going to order again, using the coupon code. But it wouldn't let me cancel. I tried calling the store, but good luck w that. Trying to find the phone number for any of their stores is nearly impossible. The only number online sends you to the corporate office. It's open normal office hours and this was later in the evening. So I got their automatic message to call back tomorrow. Good luck getting help after 5pm is my point. So I paid for the chips & guac, which is not cheap. I was annoyed at myself and Chipotle for this whole thing. I knew I spent way too much time already trying to find their contact info. But now I was on a mission to get this refund. I invested way too much of my life at this point. I figured I would reach out the next day. Another thing to add to my list of crap to do. But it was going to get my refund, come hell or high water! This was happening. Welp... it didn't happen. I got in contact with corporate the next day and this was their response: "Thank you for reaching out to Chipotle Customer Care. My name is Bave, and I'm here to assist you today. I'm sorry to hear that you missed the CINCO26 promotion for Chips & Guacamole on your delivery order, especially since that was the reason you placed the order. I understand how frustrating it is when a promotion doesn't get applied as intended. For this offer, the code must be entered at checkout and applied before the order is submitted, and it cannot be added or adjusted afterward once the transaction is completed. Because of that, we're not able to manually apply or refund the promotion after the order has already been placed. I know this isn't the outcome you were hoping for, and I'm truly sorry for the inconvenience. I appreciate you taking the time to reach out and share your experience." I was like, what kind of customer service is that? I asked if they could provide me with a gift card or coupon code for chips & guac on a future order. They said nope, that's not happening. When I told them this was pretty crappy customer service they offered me a free beverage. Ugh! First of all I don't want a beverage. Second of all, a beverage is much cheaper than the chips & guac. Like come on bro, is this really putting the company out? So I told them no thanks on the free beverage, but I won't be back. Customer service like that says a lot. I work in the restaurant industry and I can't imagine treating a customer like that. I haven't been there since and will not be returning in the future.

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    Trash
    Trash
    Chipotle Mexican Grill
    Chipotle Mexican Grill

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    Panda Express - chinese - Updated August 2026

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