They accommodated my online order of 22 bowls with in the hour! I arrived and they had the food ready on time, even helped me out to the car and loaded it for me. Outstanding customer service too, everyone welcomed me for coming in too! read more

Picked up a family meal yesterday around noon .me and my family have been sick from the food since .don't eat at this location

This place is the worst for customer service. The workers ignore you and when they do talk to you it's with attitude and rudeness. Usually every panda I go to have nice people working there but here there is not one nice employee. Absolutely disappointing. read more

Update: Received the response from Alex M. (see below). Again - MORE THAN HALF of the items were not available. There are other reviewers that state the same issue - food not available. This is not the first time I've experienced this same issue. I'm usually up around 3:30 a.m. every day and am ready for lunch earlier than most people. The expectation is that if the restaurant is open, you will have all the offerings prepared and ready to serve. I've been there in the mid-afternoon (2:30 p.m. 'ish) and food was not available - namely the steamed veggies. I was told it would be about 4 minutes and they would be ready - 15 minutes later I'm still waiting, already consumed the others items from my meal, so just left without ever getting the veggies. This location is just poorly managed / operated. With all the hassles in finding a parking space, coupled with the lack of food availability, it's just best to look for somewhere else to eat.... Original Post: Just went in to have an early lunch - more than half of the items were not prepared. They've been open for over 30 minutes and don't have most of their selections available. They told me they could fix the items I wanted but it would be about 10 to 12 minute wait. If you're open for business - have the food that you're supposed to have so that customers like me can purchase it - that's really simple! read more

You guys need to get your act together. I stood there for several minutes and watched your food go into online orders. There were plenty of crab rangoons then I watched them all go into online orders and get stacked into bags while the clerk asked if I could wait 10 minutes while they made more. I said when I got to the register there were plenty then you put them in online orders and they are sitting there. Take care of your in person orders first. This was an epic failure on your store's part. read more

So i went to this location to eat my dad grabed a cookie and paid for his order seperate from mine!!!!!! the cashier said she was charging me for a cookie that was part of a perviouse order. I told her that i would not pay and she looked at me like i was stupid. That was for her to tell the perivouse person. the girls questioned my order twice when making it they arw very rude during check out poor poor coustomer service i expected more form a panda exspress this treatment was rediculose i eat here evey friday night and will be taking my busness and family else were read more

The hours on your website state That your open until 9:30 PM however every time I come here on a Sunday at 9 o'clock the chairs are already up on the tables the outside lights are off and they are mopping the floors already to me that's not very inviting I've seen several cars pull up to your facility and driveway because they think you're closed.. Anyway just letting you know read more

Panda Express - Chinese Near Me - Phoenix, Arizona

Panda Express has dropped dramatically in food portions and poor attitudes of the employment staff. When I visited this location, most of the food items were not fresh and the overall prices were higher. My suggestion would be to visit other Chinese restaurants if you want quality food cooked fresh and better attitudes from the employment staff. read more

Only 3 people in line in front of me took a very long time for them to take my order. Small order and I've been here at least 15 minutes probably more like 20. I don't come here often at all. I really only like the sesame chicken and they only have that once in a great while. When I try to search for current entrees on my home computer the site just continually buffers. Info does come up on my phone. The workers don't know why regular site doesn't work, or how many times a year they have sesame chicken or when they will have it next. I gave in and got orange chicken tonight because I've had a long day and wanted to grab something I thought would be quick and not a burger, close to home. Disappointing all around read more

Bad customer service with really bad attitudes. Left with entire crew cause lady said she would take 20 minutes to serve us because she was busy. read more

I hate giving a chain more than three stars. This one is always super-clean, super-fast and super-accurate. I can't believe how fast the line moves, during the weekday lunch rush. I always feel like I've spent a tad too much for such run-of-the-mill Chinese food, but since I'm pretty sure that the secret ingredient in the Beijing Beef is crack, I spend it anyway. Yum. read more

Don't trust these reviews! People are very high maintenance my goodness! I have been going here for over 5 years, the food is always good and hot, plus they will make anything fresh you ask for. The line can be long sometimes yes, but have never waited overly long. read more

I'm just fed up with this Panda. I've previously had spoke experience here, and called it into their corporate office. They responded, and compensated us with 2 gift cards to give them another chance. This, however isn't what's concerning to me. My fiance, unsure if Firecracker Chicken was still available decided to try and contact them over the phone before sending me down to pick up dinner. She was hung up on- FOUR TIMES. She decided to try and look at the menu online and ran across the Yelp reviews of this particular store. I noticed on many of the poor reviews that were responded to buy corporate all had the same verbiage that I was given- "We will be in touch with the management at this location to let them know what happened." So clearly, either is the management doesn't care, or corporate isn't actually reaching out to them, or nobody is paying attention to their field operations at this unit. I've never seen a chain fast-casual restaurant have so many consistent issues. It seems as if the entire management team and or staff need to be replaced with people who actually give a damn. Do yourself a favor, and try one of the other locations instead. Unless you're into poor service and unhappy employees - then this location is just for you! read more

I ordered from this restaurant using the seamless app. This Panda Express deliberately waited until their restaurant closed, A FULL HOUR AFTER I PLACED MY ORDER, to tell me that they canceled my order and cannot deliver to me. DO NOT order from here. read more

Hit or miss. You have to be there at lunch or dinner rush to get fresh food that hasn't sat and dried out all day. They will usually make fresh food for you if you ask and are wiling to wait, so that's a plus. The fact that you HAVE to ask is NOT a plus, because they do not have a problem giving you a dried out nasty scoop of yuck if that's all that's in the pan. All of the negative reviews do not surprise me. I once found a piece of broken glass in my Beijing Beef, about the size of a grain of rice. Nearly ate it but felt it at the last second. That being said, it's a long steam table in a cruddy shopping plaza. I'm not expecting gourmet food here. I am usually happy with what I get, especially if I get them when stuff is fresh. It is what it is. read more

This establishment is always so stingy with their teriyaki sauce. At one point they tried telling me that they would have to charge me .50 cents for a side of teriyaki as if I cared. After they told me if would be extra charge she they refused to give the sauce. read more

2 starts because the food is OK. The line cooks are the main reason for my review. They have terrible customer service and are not friendly at all. I like to feel welcomed when I go into a restaurant, these ladies do not give off that vibe. Even if it's fast food, the service and customer care should be superb. I walked in and noticed the line cooks English was broken and so to make her job easier I started speaking Spanish to her. I think that might of been an error because the moment I started communicating to her in her native language her demeanor towards my bf and I changed. It's almost like all effort for providing good customer service was lost, as soon as I spoke Spanish to her. I asked for 2 samples she reluctantly gave them to me and when I asked "what do you mostly recommend from the entrees" she replied "everything is good." Very short with her response, and was of no help in making my decision. All I wanted was a personal recommendation as I am always looking to try something new but at this point I just felt unwanted there so I quickly made my decisions and paid. There was no "goodbye" "have a good rest of your day" or even "thank you" HOW RUDE! Can't even use the excuse that there was a language barrier because I was speaking Spanish to her. I finally sat and was eating my food then there was more customers walking in and guess what? She was was so polite and delightful while serving them, what a pathetic lady! I feel discriminated in a way, but that still won't stop me from coming back! Whenever I'm craving low quality American Chinese food lol I come here, which is not often. Just wanted put to this out there and I hope management sees this review and talks to their employees about equality for all customers. This happened 2/26/2020 at approximately 2:10 pm read more

Came in to purchase food and the girl that help me named Erika V was extremely dry and made me feel like I shouldn't of came into the store and another family walking in and She starts speaking Spanish and they received a discount. I feel since I didn't speak Spanish I was charge the full amount and a unwelcoming experience. Never will I come to this location again. read more

Absolutely terrible service. One hour before closing and out of three items and they refused to cook more. Literally skipped over us and served someone the last portion of the only item they had left! RUDE! Don't waste your time. read more

there's a new sheriff in town and her name is "stephanie" she is brilliant and smart and excellent customer service!! she is very vocal and not afraid to speak up...i can tell she has turned this location all the way around!!! read more

Really disappointed with our service today. We ordered food for 60 people a few days ago, so they would have time to prepare our order and have it ready for a specific time today. We noted that we needed plates, napkins, serving spoons, and different sauces. Went to pick up the food, we got there early just to be safe in case they were finished preparing it early. Well.... they weren't. They were just preparing our order when we arrived 15 minutes before, and we had a really big order. It was an hour later that we got our food, and there were hungry people waiting on us and the food. We were in such a rush to get back, we didn't check to see if they had thrown everything in, just trusted they had since they needed extra time to prepare our order. We shouldn't have assumed, because when we got back, there were 20 plates, no serving spoons, a ton of napkins, no forks or any cutlery, and no sauces like we had specifically asked for. It was extremely frustrating to me and the other 40 people that had to go without lunch due to the fact we only got plates for 20 people. And on top of all that, we had to use the microwave to heat all the food up because it was cold upon arrival, and even then it was disgusting because they had burnt the food as well. Extremely disappointed, especially because we had payed close to $500 for all of the food we had ordered. I would absolutely not recommend this place to anyone, and they have lost a very big customer. read more

There were several people in line in front of me, so I waited my turn. The server asked me what I wanted so I told her I didn't want any sides, only entrees, so I kept moving through the line waiting my turn. The last server tried to take the person behind me ignoring me. Then she asked me what I wanted, so I told her my choice. She said you have to go to the back of the line. I told her I'd waited my turn already, but she didn't listen. I spoke to the manager and he said he'd heard part of it but not all. If he did, why didn't he speak up? The server was extremely rude. Why didn't she simply ask me if I'd went through the line? I'll never be back. read more

Has been open for over an hour and over half the food still not made. So I had to get something I didn't come in for.. what I got was good but with the said there was no food even being cooked and the chefs were standing by the tables eating.. I suggest if you open at 9:30 you should be in early to get the food cooked.. kinda bummed about my lunch today. read more

When you say you close at 10 pm and we come here at 955 that does not mean you don't have any food for us. I come in at 9:55 wait till 10:01 in line there is just Orange chicken left and bottom of the rice I am told, this is all we have we are now closed! Really? You were open when I came in and I drove 10 min to get here before you close to get food. There is a reason all these places have bad reviews. I mean come on man if you open till 10 you open till 10 not 930 when wam start putting things away. And then give me attitude and say We are closed now it's 10:01 lol. Alright sounds good lost another Cutomer. I came here at 9:55 not 10:03 and if you closed tune of the sign and lock the door. Don't let me in let me wait in line for 7 min then say we are closed this is all you get! read more

They didn't have Chow Mein but they made it just for me. Not many varieties but gave us extra potions. Very nice people and definitely we will go back this location!! read more

I got a staph infection from this place run away fast and the people are rude. Ask to speak to a manger and they got worse wow people these days read more

I wish I knew how to quit you, Panda Express. You're not healthy, nor exceptionally cheap, yet if even the slightest whiff of orange chicken hits my nose I am bound to do your bidding. It's a pretty pathetic circumstance. One Panda is the same as any other, whether it's in the mall or dropped next to a Walgreen's in suburbia. So I can always count on my free will being infringed upon and decision-making skills limited regardless of a particular location. I feel like I am like a 20 year smoker reviewing Parliament's. If you've never been, don't go. If you have gone, you already know what I mean. read more

Business Owner. Do you read your reviews!?? 9:45 a.m. (this location opens at 9:30) nothing but rice, chow mein and egg rolls/spring rolls. I asked if there was anything other than rice and chow mein. I was told that Kung pao chicken and orange chicken would be coming soon. She didn't really clarify what soon meant. 4 people working that I could see and nothing happening. I was confused given the name is Panda EXPRESS why I was expected to wait for who knows how long to be given one protein option. I decided just to do chow mein and veggie spring rolls. The spring rolls were under cooked and dough like. One bite and I spit it out. Chow mein tasted old ironically. I don't know why this location struggles so much to get it together. It was pathetic and embarrassing to see a completely empty food bar. I know they do (or at least did) a decent morning business with construction workers so why they continue to open with no food to offer blows my mind. read more

This is by far the worst panda location I've ever been to. We live close and have been here a few time with the same service. They never put teriyaki sauce on the chicken even after you request it. then they do not put it on the side. They also are really slow!. even when there are only a few people in line...it takes 20 min to get your food. If you order through the app they always forget something. do t waist your money. read more

The few times I have eaten here the food tasted alright. Nothing horrible and nothing great either. They do offer to let you try samples prior to placing your order, but they are pretty stingy when it comes to giving you certain items, particularly chow mien, but they pack on the meat which I'm not a huge fan of. After I ate here last night I awoke very sick, the whole nine. It turns out I have food poisoning. Based on this, I will not eat here again. read more

I got thw broccoli beef and fried rice..very bland, not enough food ready only about 2 meat options, 1 person was serving and was very slow about it. There was only 1 person ahead of me and I waited about 5 minutes before she was able to help me. Also I took my food to go and was not given any napkins or even a fork. read more

It took my wife's plate 10 min for to get and mine was getting cold meanwhile I waited for hers cold food bad csr don't pick this place to eat read more

I like the food here. I decided to try the new option to order online. Do yourself a favor and don't bother. It took me longer than if I'd walked in. I got there and the order hadn't even been started. So he starts making it when I tell him I'm there to pick up the order, which I was doing so at the specified time the website gave me, and there is absolutely no rice made. He tells me it will be a few minutes. Then he gives me my drink cups to fill. Now why did I choose specific beverages online if I was going to have to fill them myself anyways? I waited an additional 12 minutes for them to prepare the rice and assemble my meals. That's a long time considering you can walk in and get what you want immediately. Not sure I'd do the online thing again. Maybe they're still working the kinks out. At least the last apologized when I mentioned my concerns. read more

After waiting for 10 minutes for good, 75% of my chicken entre was vegetables. And upon arriving home, we realized they forget all or the sauces for our teriyaki chicken. Update: my boyfriend just found a sharp chicken bone in his teriyaki! read more

So at 8pm we arrive... wait in line for 20 minutes for THREE people ahead of us. There were two women on the line and two visible chefs. More than half of the food was not made, about half of what was left was old and barely left in the pan. By far one of the worst experiences we've ever had at panda. Service was so slow, uninviting and the food looked gross. I have worked in customer service/restaurants for 6 years now. Get it together panda. read more

Hello, I'm a huge Panda lover. I usually get 1 to go, half white rice, half mixed veggies and double on the teriyaki chicken with sauce on the side. Today, I imagined my delicious meal, went in and ordered the usual. As I was enjoying my delicious meal, I glance down at my mixed veggies. A BLACK LONG HAIR, was nicely wrapped around a piece of lettuce. My stomach turned and I instantly wanted all that food out of my stomach. I didn't puke, but I politely asked for a refund and swear to NEVER NEVER eat at that location. I will consider if I will ever eat at a panda again, just nasty, YUK!!!! read more

Very rude, I asked the lady serving the food for less broccoli more meat and she completely ignored me. I asked if the cookie for the kids meal was in the bag and she yelled at me. I will never come here again. read more

Friendly employees! Went around 7pm for dinner. No complaints! I really don't expect much for fast food places, these kind of jobs are not the greatest, constantly dealing with "hangry" people. This is fast food guys! It you want 5 star service dish up more money for a 5 star restaurant! read more

This is fast food Chinese . Most dishes are deep fried but it's quick and reasonably priced. Best dishes are orange chicken being beef and king pay chicken, add a little chow me in and you have a De ent meal read more

Panda is usually good for a quick fast food Asian bowl. It is good when they have a large selection of fresh cooked items and the trays are stocked. Depending on when you get there the selection can leave a lot to be desired with only a few sad and lonely dry entrees. If you get there when they have fresh stuff it is rather good. I like the one item bowl with rice. The Kung Pao chicken actually has a little kick to it which is a nice surprise. The lo mien is good but can be a little oily. Beat to stick to rice. The sweet items on the menu are way to sweet for me so I usually get a kung pao chicken or broccoli beef. The portion is good - not too much and you feel as though you are eating somewhat healthy. Love the ices teas they have because here in Arizona that is crucial. read more