The people are cool and the food is pretty good, and their in house drinks are good too

This is the go to panda express we always go to. The people are friendly even when they are super busy. They work hard. Food it good, because I see they are always busy they tend always have food cooking, so i get fresh ones read more

I had an issue with a DoorDash order for some party trays. I ended up cancelling and calling the store. They told me to go in. Luis the manager was so friendly and helpful. They got the order down quickly and even added in a party entree on the house. I don't usually write reviews for fast food type establishments but this experience really stands out. read more

An overweight girl with an attitude gave me 6 pieces of honey walnut shrimp for my "Double" portions on a plate like if it's coming out of her minimum wage paycheck. read more

Panda Express - Skimmed - Chinese Near Me - Petaluma, California

This is absolutely disgusting i came here with my fiancé and her cousin late at night, after 45min later when we are almost done eating her cousin found a cooked and squashed bug that looks like a cockroach at the bottom of our plate. To make matters worse there were no manager NOR supervisor available and there won't be anyone available to help until Wednesday, thats 2 days i have to wait to have a manager contact us for a refund or anything, they even offered another plate or even a coupon like thats going to help, the lack of supervision and even basic sanitation is HILARIOUS read more

Panda Express - Here is the receipt and on the napkin is the bug that we found in one of our food. - Chinese Near Me - Petaluma, California

Food: 3/5 With the other places in the area being closed and having just a few minutes to eat something I tried this spot. I have tried roughly 10-15 other Panda Express locations, and sadly this one was by far, the most underwhelming and unsatisfying of them all. The noodles tasted a bit old, chicken was ok but lacked flavor and also cold, veggies ok, chicken breast and teriyaki lacked flavor compared to the other times at other locations I've had them. The teriyaki chicken (I always get this without the extra sauce) had so much extra fat and inedible parts that I couldn't eat. As I could have easily picked up an order to go in the future, due to the food quality and taste I will likely not be returning ever again. Service: 2/5 The first person pouring my sides was friendly and helpful and well as the second. When I encountered the first person ringing me up, she seemed confused on what I had ordered. I had to repeat it all, and ask for chili sauce 4 times. After the second time, she had only put in one packet. I kindly requested another and at the point it seemed like she just ignored me. For this whole meal I only had 2 packets of sauce. Ambiance: 3/5 It is incredibly dead inside here and my coworkers in the area recommended avoiding the place but I just had nowhere else to go as I was hungry with just 10 min to spare for the next few hours to eat all day. Inside, I did not feel welcome. Did not use the restroom either as I needed. There were two employees there as well eating right by the order area which was a bit awkward as no customers were inside. I have worked in fast food before and understand we all have lunches and breaks, I just never experienced this type of atmosphere at this chain before. read more

Panda Express - Chow Mein, Sweetfire Chicken Breast, Mixed Veggies, Teriyaki chicken - Chinese Near Me - Petaluma, California

Stay Away Unless You Have Great Health Insurance On May 8th around lunchtime, we ordered takeout from Panda Express in Petaluma. Within just a few hours, everyone who ate the food got violently ill -- it was coming out of both ends. My 3-year-old woke up from his nap soaked in sweat. The only one in our family who didn't get sick was the one who didn't eat the food. We went to Kaiser and were told it was food poisoning. We're fine now, but it was a miserable experience, especially with young kids involved. This place needs to be investigated by the Petaluma Health Department. I get that companies like Panda Express have lawyers who will say "you probably ate something else," but this review isn't about blame -- it's about warning others. If it saves you or your family from a trip to urgent care, then it's worth it. Avoid this location. It's not worth the risk. read more

Don't carry potstickers, don't make most dishes, don't give samples, everything is dry. If all you want is chicken and rice, this is the place for you. read more

Panda Express - menus on the wall of the restaurant - Chinese Near Me - Petaluma, California

My first time at a Panda Express. The price is very reasonable for a very large serving of food. There were a lot of choices of entree plus a few sides. The food is not the best Chinese food I've ever had but it satisfied for the price and convenience. If you're in a hurry, it works. The staff were helpful. read more

Every time I go to Panda Express it never fails to put a smile on my face. I go quite often with my homeboys and the food is always consistent. The orange chicken and rice combo is a game changing combo that will fulfill your needs. The service is very good as well. read more

Ordered half chow mein and half rice -- both were stale. The honey walnut shrimp smelled bad and tasted even worse. Stay away -- this place could seriously make you sick. read more

Stopped here to grab dinner bc it was hot out. Haven't been here in awhile. Few options, no brown rice, white rice was stale, orange chicken I settled for was terrible. It was tough and nearly inedible. I didn't have high expectations but sorry to say this location has declined... a lot. Prices are a bit high for smaller portions and quality. Employees were courteous and pleasant. read more

I've been here maybe 10 times in the past six months. it has always been consistently excellent. To servers are extremely friendly and conscientious. The environment is spotless and clean, and it has plenty of tables, and spaced well apart. Their food is quite tasty as are all the Panda Express But this one is especially good. Highly recommended! read more

Extremely clean environment! Service was excellent! Food was good for a fast food restaurant! (Not great!) Price was also affordable. Very busy with customers so obviously people like it. read more

always slow. never gets your order right. My mom started throwing up because of the food. read more

Too much oil at all... everything is greasy. I suggest you to find another store. The rice is greasy and the chicken is dripping oil, you need five or six paper towel sheets to be able to eat this. Should be better than this. I tried to eat 3 times and the same experience at this store. I don't remember about this problem in another store... read more

Panda Express - Chicken - Chinese Near Me - Petaluma, California

Depending on the location, Panda Express can be a hit or miss when it comes to meeting the expected standards of one of their flagship locations. It's not mystery the reason 90% of us go is for the orange chicken. This Panda Express is conveniently located in a strip mall, with a cold stone creamery next door, so be on the look out for my review for them a well. The interior is well kept, clean and during peak hours difficult to find a place to sit. I always found myself ordering the same thing over and over, 1 side with 3 entrees. I had the rice, double orange chicken, and then the teriyaki chicken with extra sauce on the side. The 4 months I spent in Petaluma, this place was a frequent stop at least once a week, more so on the weekends then during the week. I never had an issue with this location or its food. **Full Disclosure** This experience occurred back in 2004, but I am just catching up on all my reviews now. I can't speak to its current conditions or quality of food, but the opinion above is purely during my experiences back in 2004. They were memorable enough that I wanted to write a review. read more

I'm coming in my lunch break they only have shrimp dish no chicken dish they are out they say is take time to cook omg so they have only broccoli beef I don't eat red meet and I ask for only broccoli and they refuse to give me only broccoli so is 12 pm and they don't have dishes unbelievable so they ruin my lunch brake now need eat well after work read more

Ate at panda express and it was like most experiences there. The lines moved quickly and the food looked fresh and is reasonably priced. I ordered the honey sesame seed with white rice and it was good. No surprises here everything tasted good, the price was good but it isn't somewhere I would go to celebrate a special occasion but If you want consistent food, this is the place for you. read more

Panda Express - Chinese Near Me - Petaluma, California

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Eight of the last 10 times I've been here the ice machine has been broken. What a stupid thing to lose stars over! Buy a new one!

Horrible experience! Food purely executed! Next time I will visit a real Chinese restaurant! read more

I mean I'm paying $14 for Chinese food and I get TINY A$$ PORTIONS. 1 Scoop of rice and one of chowmein. Didn't use to be like this wtf happened panda? read more

Panda Express - Chinese Near Me - Petaluma, California

I never got my refund, and the codes never worked. If they responded to my email, I never saw it. It's a shame, for some weird reason I like their food. read more

I see why they have a 1-2 star rating. The lady was rude at the front which is normal but my biggest gripe is the portions. You are paying 10$ for 2 SMALL scoops of orange chicken and a tiny bit of rice. I asked for a little more and she said "you only get two scoops" yeah but it would help if you ACTUALLY PUT TWO DECENT SIZED SCOOPS !!! unacceptable tiny portions and over priced luke warm trash. Will NOT be back. read more

Panda Express - Chinese Near Me - Petaluma, California

Very disappointed today. The food here is always great and they always are quick. I like that they have dots on the floor for proper 6 ft distancing for guests. They have signs everywhere that say masks are required which is great! Unfortunately they are not enforcing it with their own employees. There was a gentleman sitting at a table INSIDE, I am guessing he was on break. He was sitting with his head on the table with NO MASK and clearly wearing his Panda Express uniform. So unfortunate. 09/20/2020 @ 1:10pm read more

I hardly ever go to this Panda Express. But the two times that I went, a couple of days later I tested positive.

the service is kind bad why I could not get two items that I wanna also the food was uncooked the rice was ove cooked

As I said in a previous review that I would update my review when the service was improved. The foods taste has gotten a lot better, I've really enjoyed the quality of the food. I want to add more stars but unfortunately I can't do that yet because of the time it takes to get my food. The food is already made, it should take a max of 5 minutes to scoop my food and allow me to pay. This isn't with big lines, this is me standing and waiting to pay for my food while the servers move slowly and talk to each other. I'm going to mark the time it takes me to get my food below and continue to update it. 7/22 - 8mi 8/3 - 7mi - I waited in the front of the line and watched as several online orders were plated before me, a customer in store 8/12 - 8mi 8/19 - 12mi 8/29 - 9mi - No one in front of me, waited at the front of the line as they scooped several online orders before serving me. read more

One of my favorite places to go just fell off the planet on service. Are you trying to lose customers? I always like adding pot stickers to my dinner, but no pot stickers and the pot sticker sauce is discontinued? What's next taco bell gonna stop selling tacos and their sauce packs? Then I noticed the kid was giving me a smaller portion, I thought maybe it was just a employee being stingy, but I was shocked when they put the third container it was 1/2 of the size then the last time I had ca me in, it literally had 5 orange chicken pieces, and this is the new size? Did all of the sizes shrink? We also liked many of the items in the past like Shanghai beef. But that spot was taken with plant based orange chicken, and they still call it orange chicken. Like, um, can you please change the name because chicken is chicken, they eat plants they arent plants. What is this all about, politics, climate change? Soon everything will be plant based? No it isnt customers asking for this junk, it is woke corporation focus groups. Expect to lose your customer base the more you head in this direction. Literally you were my favorite place to eat for a decade or better, now I can't even fathom how bad your decisions are. I was expecting my usual line being 5-6pm on friday, but there was literally 0 people in line, I couldn't believe it. Of course that was before I found all of these new menu items. Well, very sad, I will buy costco beef Bulgogi and I guess that will replace my pot stickers and shanghi beef and I can eat ten times as much for the new small portion sizes. I can't see me going back. I know my wife will have me pick her up some time to time, but instead of picking up twp orders one for me, I'll go get taco bell until they stop selling tacos for some plant based garbage like panda did. read more

Really bad food and I found a penny in my food! The beans we're soggy and no flavor. I guess you get what you pay for don't bother going to panda go to a real Chinese food restaurant the prices are basically the same panda is expensive portions are sad, food is bad but you get a free penny in your food what the hell!!! read more

Panda Express - Penny found in my food - Chinese Near Me - Petaluma, California

Got to admit, the food is consistent across stores, that's a good thing. Each franchise so far has been pretty good.

I just came here got my food everything looked good but man the orange chicken was tasting fishy so I kept spitting it out and into my bad and the broccoli beef was a bit soggy in the end I ate stopped eating the orange chicken and broccoli beef and ate the bottles and rice I had, I was done didn't even want to finish my food I threw it out was not worth the money coming to this location, will try another hopefully they can get it right next time read more

It's convenient because I live near by. And I usually end up here rather than Ohana across the way because it tends to be a little cheaper. But the attitude here always feels spiritless and snide. This visit, I ordered broccoli beef a la cart. Partly my fault for not paying attention, but when opened the box to eat, there was only broccoli. Where's the beef? Like, you have to try to avoid the beef. Pretty often, the trash cans here will be stuffed full, but otherwise the place seems clean. Once, awhile back, I had to argue with the staff to get napkins. My kid and I were eating here, they gave us 1 napkin, for the both of us! When I asked for more napkins, they argued, "We already gave you a napkin!" I'm like, "To share?!" Gross. At least that's not a problem anymore because they brought back the self-serve napkin dispenser. But it still reflects on the kind of service you can expect from this location, unaccommodating at best and rude at worst. Knowing all that, I guess I still keep coming back, so 2 stars. read more

Dont come if you're in a hurry. Came in on a Saturday and the line was 7 or 8 people long. Took them 20 min to take my order and ten minutes to serve me. Staff needs to be replaced as they are moving in slow motion with no sense of urgency. Edit: Got home and one of the orders was wrong as well. Kid taking the order was clearly not listening. Needs to stay home and play video games. read more

At 5:00 PM I entered Panda in Petaluma on McDowell and selected chow mein, Kung pow chicken, and walnut shrimp. Sad to say, I could not have been more disappointed in the food. Definitely not the quality it used to be and now overpriced. Shrimp was rubbery, Kung pow was tasteless and the chow mein was terrible. I don't normally post negative comments, but I couldn't help myself. The meal was such a let down. read more

I used to love Panda Express. But I went in today and the portions were so tiny I felt like I needed a magnifying glass to see my food

what a fkn joke, vegan and I got 1/2 chow and vegi no vegan options so paid 7.34 for this half a bowl of food. stay away from this rip off read more

Panda Express - Chinese Near Me - Petaluma, California

This place gets a bad rap, and I'm not sure why? I witnessed a very upset costumer go in circles about her experience while the manager was trying her best to help her... even having to tell the customer to calm down because she was so rude. Not mention she came in without her mask on her face potentially contaminating all the food or spreading something to other people who were there. She was offered not only a refund but to replace the entire meal and instead she chose to storm out. Yes the online ordering is a little wonky but they're open during a global pandemic and they're trying their best. Cut these people some slack. The food is always good, and if you can't wait an extra 5 mins while they whip up a new batch then you can stay home with your homemade meals. Enough is enough. read more

A big lunch for 3 for $27? Count me in. The staff working this Saturday were uniformly friendly, courteous and most importantly - efficient! Yes, it is fast food and not a gourmet meal - but I had shrimp and beef in splentiful portions over noodles. The food was mildly spicy (which is my sweet spot) and there were options which were not breaded and deep fried. The spring rolls were also excellent. Was it as good as the mom and pop restaurants in any Chinatown? No, but I enjoyed my meal, it was a nice change of pace and it did not break my budget. read more

Very bright and spacious place. Even though it is a chain I have not had a bad experience other than the line sometimes can get long especially around the 7:00 pm time frame. The staff seems friendly though they may could use one more individual at their peak times. You cannot really beat the price for the amount of food you get here. The premium dishes can add some cost to the total bill but I stick with just the main selections. Be sure to enter thru the main door and not the side door for then you have to navigate over into getting in line. Will be back for sure! read more