My husband and I recently visited this establishment this evening after receiving points through the new mobile app. I thought it would be a great place to grab dinner, especially since placing the order through the app was incredibly easy! Our order consisted of a bowl with chow mein and orange chicken, a medium à la carte serving of orange chicken, and an order of veggie spring rolls. Everything seemed fine when we picked up our food, so we headed home. Once we got home, however, we realized several things were incorrect. My total through the app was $20.75, but when the order was charged at Panda Express, I was charged around $22 instead. No, I'm not complaining about the $2, it's the principle. I could have gotten my Circle K fountain drink for that. On top of that, my husband ordered a medium à la carte Orange Chicken, but received a small. Ironically, the container had a sticker indicating it was the medium size. We also ordered Veggie Spring Rolls, but received Cream Cheese Rangoons instead. Once again, ironically, the container had a sticker for the item we originally ordered, the veggie spring rolls. I want to make it clear that this is not me trying to shame this establishment or the employees. Mistakes happen, and I completely understand that, I used to work in the food industry myself. I know how hectic restaurants can get, especially during busy hours. I'm simply sharing my experience so that others know what to expect and, if you're ordering through the app, double-check your order and your final charge before leaving! Hopefully this was just a one-time mistake, but unfortunately, our first experience wasn't the best. read more

I know I shouldn't love this place, but it just so good. If you want fast Chinese'ish food, this is your place. Don't worry about the sodium levels. Just drink a lot of water. read more

I have been here twice (E. Nine Mile Rd location), and both times were overall great experiences. The most recent time was clearest in my memory, so I will focus on that. It was about 5 o' clock. The girl running the register was very courteous. She explained things very clearly, like how many Rangoons I would get for a side, and readily answered questions like which crafted beverages had caffeine in them. Even as I had to use three forms of payment to chip away at my total (including an old gift card where you have to type the code manually), she didn't show any (righteous) annoyance. I used to work in fast food, I know how it is, haha. She also told me where I could find the napkins and straws after completing my order. The tables were very clean. Last time the hand sanitizer things around the restaurant were empty, so I brought my own this time. (If you are reading this, please refill. It's important for customers to be sanitary. ) Though the Sesame Chicken, Super Greens, and Rangoons were terrific (with generous portions for the former two), I did dock a star for the Kung Pao Chicken. I think I may have gotten the scrapings, because the bits of meat I got had an off-putting, rubbery texture. I also recommend the Orange Chicken and Honey Walnut Shrimp, which I got last time. Came here because of a gift card, this may have to be a regular place whenever I can afford (college student). read more

Panda Express - My order, with Pomegranate Pineapple Lemonade, and a Plate with Sesame Chicken and Kung Pao chicken () - Fast Food Near Me - Pensacola, Florida

The food got me sick. Was not stored correctly. I have been sick all night. Stay away from this place

I eat here 2-3x per month, quick bite a little more quality than Mcds and others. Over the years the service has always been great.... Until recent months; steady decline. I understand feeling the pressure of a lunch/dinner rush; however when the entire restaurant is vacant, not even a car in the drive thru. There should be no attitude or frustration from staff when assisting a customer. Upon the discovery they were out of the entree I ordered, I was told I would be given orange chicken instead. When I asked the selection available to pick another; I was instead given an eye roll, a sharp look of distain, and the window being shut in my face. Straight up. Never going to come back, and I would advise anyone else who wants to eat here to browse other options. It seems if you ask any more of a representative than to push a button or simply scoop some food; you'll be greeted with a temper tantrum not unlike that of a young teenager. read more

used Grubhub for delivery which was great and quick. The orange chicken and beijing was very tasty but unfortunately the chow mein was dry and cold more like a pile of rubber bands. Other order of Fried Rice, Super Greens, Kung Pao Chicken and Broccoli Beef was rather tasteless. Honestly, I've had better panda express at the mall. Would have complained to management if we had ate at the establishment. Will not be ordering from or eating at this place again. read more

Friendly staff, clean inside. Been here several times and food does not always seem fresh. The orange chicken is good but the honey walnut chicken seems to be hard like it is sitting. Other than that the rest is always good. read more

This is supposed to be a 2-meat plate with a double serving of broccoli beef. I got ONE piece of beef. Those other pieces are chewy gristle. Horrible! What a waste of money. read more

Panda Express - This is supposed to be a 2-meat plate with a double serving of broccoli beef. It's not even edible and I got ONE piece of beef. - Fast Food Near Me - Pensacola, Florida

Came here close to closing time through the drive thru. I was craving some noodles Mr. Nickolas took our order. Close to closing time they cooked up some chow mein for us. Craving was cured! read more

The long hair fella that works nights: wear a hair net my guy. You got some of ur nut hairs in my wife's food. Y'all also messed my order up too. Get it right and do ur job right. Don't recommend. read more

My 9 year old son says it's the best food he's had in his entire life. Nice people working also.

I went to this panda and got chow mien and honey walnut shrimp and asked for extra. I even paid for the extra and this is what I got... In this economy THIS IS NOT EXTRA read more

Panda Express - Fast Food Near Me - Pensacola, Florida

Seron took care of us today and he was incredibly professional and kind. Food was fast, fresh tasting, and accurate to what we ordered. Will be back. read more

Stopped by as was in a hurry and no line. Much much better than the last times I went. Was a very good lunch. I hope it stays this way. Food was all fresh and fast. read more

Store #2366 on Nine Mile Rd. is terrible. The food is cold, the service is rushed and not friendly. The portions are small, the music blares loud, obnoxious pop. The sweet tea is good. read more

The Beijing beef was dry like old it had been sitting there , I work hard just like the next one It doesn't take too much time to give people the right order and good food and fresh food 9 Mile road Panda Express isn't a very pleasant place The only thing that was good was the orange chicken read more

Ordered the black pepper angus steak. Was a few pieces of steak then a lot of mushrooms and onions and BROCCOLI STALKS instead of green beans! read more

Gave me a choice but only have one choice? I want chow mein but she said they only have fried rice. So why asked me for choice if there's only 1 choice,ha?? read more

Like most say on here, they are always out of some menu item! Wife ordered crab rangoon and it looked like complete trash. Both of us got half and half (fried rice/chow mein), besing beef and new chicken they had. Food was OK. The rice/noodles were descent, but the entrees are cheap fried meat. Look...we've had similar experiences before from here, so we should know better. Look...credit where credit is due...food was OK, but just OK. I would have just rather have headed to McDonalds and gotten a couple hamburgers for $4. I do love ya Panda Express, but the team there needs to improve. Are there Shift managers or someone who cares that can fix the quality? Anyways...gonna relax for a while and will eventually try them again. read more

Panda Express - Crab Rangoon...really? - Fast Food Near Me - Pensacola, Florida

The 4 for 20 Bowls promo that expired on 4/30/20. Great deal for $5 a piece when they are normally $6.25, right? When I got home, I was so hoping that I got a $6.25 bowl for $5 with regard to portion. Sure enough, the bowls were downsized to a $5 bowl instead of the normal $6.25. Is this really a promo? Seriously. 3/4 of the bowl containers all had rice almost filled to the rim. The entree was slim if anything. I won't be back to Panda Express. Sorry, but I could have gone to the grocery store and purchased alot of stuff for $20. We're all without jobs during this crisis, so to throw away $20 on food that I normally wouldn't buy just because I wanted to help out ... I won't do it again. And the frustrating part here was that it was online ordering only for the special. No worries. I got an email receipt just telling me to head to the store. Sure would have been nice had they been detailed after the order to actually say in the email to pick up INSIDE the building when arriving at the place. Why make it easy for the customer right? When I got there, there were really no signs to pick up the food so I assumed I could just drive through the drive up and have it given to me. Wishful thinking. I had two cars in front of me and one behind me. When I got one car behind the order box, lo and behold, there was the sign, in the drive up, for online orders to pick up INSIDE. I get to the order box and asked if they could hand me my order and I was told no. I couldn't back up so I had to sit in line and wait until I got to the window to go all the way around the building to park and go in. Tell me, Panda Express, why in the world do you have the online order sign at the drive through telling people to go inside? This should be at the entrance of the parking lot when you pull in. There was nothing. SO frustrating. Get it together management. That's what you're paid for. read more

Panda Express - I had 4x more rice in a bowl off to the side. Lots of broccoli. That's it for the meat. This is on a 6 inch plate. - Fast Food Near Me - Pensacola, Florida

This is the only Panda location I go to. The food is decent. A lot of entrees to choose from and a lot of different size plates and bowls you can make. Drive thru is kinda tricky because it splits and shares with Chick fil a so be careful. Seating inside and out. Quick service. I like the honey walnut shrimp, orange chicken, teriyaki chicken, and beijing beef. I love their veggies but sometimes its a hit or miss on whats included. Usually I get half chow mein and veggies (which consist of cabbage, green beans, zucchini). They have military discount but the free entree you can get after completing the survey on the back is a better deal. TIP: keep your receipt and fill it out. You don't have to do it within that time frame either. I find receipts months later and it still work read more

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Interesting thing happened while eating lunch here....one of the workers decided to spray paint in the middle of the dining area while people were eating. Looked like some sort of screen or something. The service from Keyshawn and Angie was excellent. The food was good until we got a big.face full of paint fumes. Not sure why they decided to paint with aerosol indoors.....not a smart or sanitary thing to do. read more

Panda Express - Panda Express worker spray painting while people eat in the dining area. (SMH) - Fast Food Near Me - Pensacola, Florida

Clean, fresh, new. Not sure why people have such a negative opinion of panda express. It's good traditional fast food Chinese; prepared in a clean environment. This location has a drive-through. Would visit again. read more

Panda Express - Fast Food Near Me - Pensacola, Florida

I honestly don't know whether or not I should give 1 or 2 stars. So I decided to be nice and give the better of the two. When we first arrived, my fiancé and I decided to eat inside for a change. (That was the first mistake of our visit.) because it seems like this specific Panda Express only cares about their drive thru orders. (I know the drive thru is a higher demand and comes first to lobby customers.) but we stood in line waiting to get our order in for 10 minutes. After all of that, we finally got our order in and got our food. I personally ordered a plate of orange chicken, the new honey sesame chicken, and white rice. While my fiancé ordered a plate of orange chicken, honey sesame chicken, with 1/2 white rice and 1/2 chow mein. I got the last of the honey sesame chicken and my fiancé had to wait. The worker stated that she would personally bring out his HSC since it won't be done for 5 minutes. 15 minutes goes by, and still nothing. We see that the honey sesame chicken is done cooking and is on the "front display" if you will. So my fiancé goes up to the counter because at that time, I've finished my food and was going to ask for a to go box for the rest of my food plus his HSC. My fiancé was standing there for a good 10 minutes. And let me tell you, there was no one in line. They have no care in the world about their lobby customers. We just decided to leave instead of wasting our time for some chicken. I highly recommend, if you do come to this location. GO THROUGH THE DRIVE THRU. Because you know, you will definitely be taken care of! read more

Terrible service. Got there at 9:05 pm and since they close at 9:30 pm there was next to no food to pick from. They told me they could make what I wanted, but when the cook finally came out from the back, at 9:10 pm (wasting 5 minutes), he put his head down and rolled his eyes and said with a pissy tone that it would take 10 minutes at least. So, since my kids already had their food and would basically be done eat it yet the time the cook would even be close to done with my food (not to mention I wouldn't trust him to make it now, seeing as how he was so pissed off about being asked to), I told them to forget it and just paid for my kids food and watched them eat. It's utter bull crap that they stop making food so much before they close and then are pissed off that someone might want them to make more that I would have PAID for. Sh!t attitudes all around made for a horrible experience at someplace I usually enjoy coming. Might think long and hard about coming back because I don't want to deal with that crap when I'm paying a high price for food. read more

Went to visit today. No one told us it was drive thru and take out only. There is a small section of one of the many signs on the door that they're not allowing dine in. The supervisor waited until we were seated with our food to tell us we had to take it out and they were not allowing seated dining. We probably should've joined the wrap around traffic at chick fil a. Food was ok, but we were not happy with the lack of attention to us until we were seated to eat our lunch. Too expensive for a lame experience today. read more

Food is mediocre at best. Order is never correct. Recently hours seem to be on a multiple choice basis...this is the third time I've gone during the hours they say they are open. Get there and the place is dark. I'm done!! read more

First time trying it and last absolutely the worst experience ever had to give them my receipt after pulling over to wait for order and watching people behind me in drive thru get their orders. What a disorganized group of young people. Never again. read more

be careful when you order, because if you just assume that they are going to serve you the cheap price plates, you are wrong, it took me awhile to catch on to this practice, turns out I thought i was getting a normal portion, but then I happened to look at the menu a little closer and surprise there is a small version and a large version. Now even fast food joints are not so shady to just serve you the most expensive sizes they have. This place does. More over the menu is confusing as can be, you have to understand their language of ordering, kinda like starbucks where a small isn't called a small. Service sucks, food is mediocre , but what do ya really expect from a crappy chain joint. read more

Shoutout to the team today, great workers. Like a dummy I forgot my card and a worker ran to bring it back.

Went through drive thru at dinner time. Wanted the super greens. Was told 8 minutes. Whatever. May not be a popular item. Then asked for the grilled teriyaki. Was told it'd be a 15 minute wait. At dinner time. For one of their most popular entrees. No thanks. Is chic fil a the only place in town that knows how to run a fast food restaurant? read more

This was my first visit to panda express. I had high hopes but was sadly disappointed very quickly. I ordered the three entrée combo with a side of vegetable spring rolls. I was asked to pull around because they were making fresh chow mein noodles it would only require a 4 minute wait so I did. 8 minutes later and after seeing a guy through the window sit down with a plate full of chow mein noodles I got out of my car and went inside. I got the standard "oh we're working on your order ma'am" which really means oops we forgot about you. I tried a vegetable spring roll on my drive home and was shocked at how disgusting it was it was like eating a big crunchy yet squishy goo concoction. Needless to say they went straight in the trash. The other items were like eating a frozen Chinese dinner from Walmart. I will not be back. read more

We've eaten here several times, and haven't been disappointed yet. Good food at a fair price, and friendly service. Outside dining is also available which is nice when the weather permits. Tip: They allow you to taste test any item before purchasing, making it easy to decide if you want to venture out from your usual selection(s), or not. Some of my favorites dishes include the "honey walnut shrimp," the "orange chicken," and their "grilled teriyaki chicken." The chow mein and fried rice are also good. Bonus tip: If you complete the survey on your receipt after visiting you'll receive your next entree free. One last tip: Go during the day, portion sizes are bigger and service is better. Nights seem too busy. read more

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I live 30 minutes from this location. I ordered a 2 entree plate with orange chicken ans broccoli with beef. When I got home and opened the container I was disgusted at what I saw in the container. They had the audacity to serve burned orange chicken and the broccoli with beef was all broccoli and 1 small slice of beef. Honestly if I lived closer I would've taken it back, but it is now trash that I wouldn't serve to my dog. read more

Panda Express - Fast Food Near Me - Pensacola, Florida

Couldn't get the order correct. Was correct on screen. Ordered the broccoli beef, and i got about 9 pieces of broccoli and 4 tiny pieces of beef. Awful place. read more

Given this place chance time and time again and constantly disappointed by the undertrained staff not having food prepared. Almost every visit told I need to wait 10 minutes or just told they don't have items at all. read more

I just returned from the 9 Mile location in Pensacola to my home ( about 3 minutes away) with cold rice globs and a partially cooked spring roll. Can't get them to answer the phone to complain. Can't get customer service 800 number to answer either. They keep singing... read more

They have very high quality chicken of all sorts and egg rolls! Recommend it extremely!

Due to the current limitations set upon us getting food to go is alittle more of an issue. We expected a company that decreased the number of entrees they were going to have available would be able to cook them appropriately. The rice was absolutely horrible! This is the first time I have ever had bad rice from any Panda Express! The chicken I had was good but the beef was ok 5/10. The portions have dropped by atleast 30-40%. We also ordered chicken and green beans. The beans were horrible and another complaint on the rice. I understand due to covid 19 businesses are struggling. If employees are not going to take the time to cook the food appropriately maybe you should look into hiring people who would actually be thankful for employment. read more

Got a drive through order last night and got terrible food poisoning from it. Ordered the chow mein with honey walnut shrimp and Beijing beef and cream cheese rangoons. I haven't felt this terrible in years. I've been to this location before and never had issues but this was terrible. Im still laying in bed and this experience completely ruined my entire Saturday. read more