we've been coming to this chick-fil-a and we have never had a negative experience with the employees until now. at 9pm on 5/13/26 we pulled into the drive through and it was very obvious how annoyed the girl taking our order was. she was short, didn't say hello or how we were doing or anything, something that has never happened before here. i know chick-fil-a is about kindness and such so to be treated with an eye roll was shocking for this establishment. everyone else was a sweetheart and the food came out hot and tasty. read more

Amazing food and amazing service I love to take my son here we try to go at least once a week we have never had an issue or problem with this location. read more

Didn't catch her name but she was working March 1 at 8pm and had coquette earrings. She was super sweet and upbeat even that late at night. Also gave our dog a treat! read more

Food always, hot and good. Service is good, they are very busy and slightly slower than other Chick-fila's I have seen. Overall, recommend and atmosphere is happy. read more

Happiest vibe in a cfa I've ever seen! Employees were all super helpful and happy and made me and my girlfriend laugh the whole time we waited for our food read more

The service and food were great! I ordered the fried chicken sandwich w/colby jack cheese and my nephew ordered the 12 count chicken nuggets combo. The chicken was hot and fresh just like the fries. 10 out of 10!!Aaron gave me a flower as well as other guest!!!! Which I loved!!!! read more

Chick-fil-A - Beautiful flower - Fast Food Near Me - Pensacola, Florida

My kids' meals were missing their fries. We live in Beulah, so of course, once I got home, I wasn't going to turn back around since I was short on time for this evening. Spending $35.12 and not getting all you paid for is devastating, especially in this economy. read more

Chick-fil-A - Missing French fries. - Fast Food Near Me - Pensacola, Florida

First off they gave us unsweetened tea after ordering sweet tea. Does anyone who is southern actually drink unsweetened tea. We got the box and it appears to be human feces on the Chick-fil-A box. We ordered nothing brown, must be one of the workers didn't wash his hands. The sandwich had the hardest buns ever as well. The floor was so greasy I couldn't even walk without slipping. This was all with a 25min wait at 8:30pm. I keep coming back because it's close to my apartment and I'm disappointed every time. read more

Chick-fil-A - Maybe some poopy? Whatever it is I don't think it should be on my Chick-fil-A Chicken Sandwich box. - Fast Food Near Me - Pensacola, Florida

Who doesn't like this place, chicken sandwich my favvvv. Wish the line didn't go out past the road kinda, traffic gets real bad because of it. But thats mostly on football nights. read more

I've been to this Chick-fil-A more times than I could count and they always give stellar service and fantastic food! I've never had any issues with my food here. Just went through the drive through today with my dog (who can be a little vocal when she gets excited) and Curtis was SO kind! He gave her a treat and was so nice to both me and her. Truly above and beyond customer service. It's a great store, with great people, great vibes, and great food. And of COURSE, we will be back:) read more

It's chick-fil-A. From Los Angeles to Florida, Chick-Fil-A is the most consistent fast food chain that I have experienced -- rivaled only maybe by In-N-Out. Yea, that's it. Chik-Fil-A is the chicken equivalent to In-N-Out burgers. Great chain everywhere I've indulged in their sandwiches-- the original with pickle, maybe with their famous Chik-Fil-A sauce. And the waffle fries! Good stuff! Coupled with great and friendly service, one of the greats. Again, from Hollywood, CA to 9-mile road Pensacola. This is the high-bar. Long lines but the fastest read more

Hate getting home to realize half of my large fry is missing that I paid for! Let's try a little harder next time read more

Chick-fil-A - My "Large" fry. Thanks guys - Fast Food Near Me - Pensacola, Florida

Worst chick fil a, been sitting here for 30 min waiting on food that I ordered awhile ago. If you want chick fil a just go to bayou it's faster because I certainly won't be coming back here for awhile. Oh and not to mention the drive thru. Hope your driving a car you don't mind getting scratched my yellow poles. The driveway is so tight I can barely fit my tiny sedan through it. Overall bad experience. read more

Genius idea to do the receipt night !! And to do it a 2nd time... Wow !! The first time 17 minutes from line to departure. Tonight 13 !!! Smooth, all team members seemed to work together great !! Great job staff and managers !!! read more

It's chicken done right they get your order right and you get through there fast and that's what matters. They run better than the government and puss less people off, closed on Sunday is great because that's the day everyone will want it read more

I'm sorry I come here a lot but if I pay for a large fry I expect to get a large fry not medium fry scoop in a large box kinda disappointed cus this is definitely not the first time this has happend I'm just aggravated enough to post about it. Y'all please fill the fry's up like they r supposed to read more

Chick-fil-A - ows a box of chicken nuggies on a bed - Fast Food Near Me - Pensacola, Florida

Amazing service! I placed a delivery order through their app and the entire order was perfect except one thing. They accidentally delivered me the wrong sandwich, I had ordered a regular sandwich no pickles due to an allergy but unfortunately received one with pickles and cheese. Assuming they just put the wrong sandwich in my order I gave a quick call and explained and the manager was super sweet. He apologized for the mistake and sent me a new sandwich and some cookies for the inconvenience! Chic-fil-a always goes above and beyond with service and character. Highly recommend this location! read more

While standing in line, there was one person and they took about 10minutes. Both my girlfriend and I ordered the Chick-fil-A deluxe with pepper jack cheese. When we received the order we noticed that the sandwich had American cheese and pepper jack cheese. I thought this was weird so I looked at the receipt and we were charged for extra cheese when asking for the pepper jack instead of American. We didn't make a big deal out it and ate our meal. On the way out, I just asked the lady (Emery) who took our order about the mix up she didn't not care one bit. She gave me a very sarcastic and disrespectful smile. I just said maybe next time ask the customer to clarify or mention the extra charge for two pieces of cheese and didn't ask for any kind of refund or exchange. When I tried leaving a young man with red hair came out from behind the counter and physically got in between me and the exit asking what my problem was getting in my face. I politely told him and he aggressively responded with "well what do you want some extra cheese." After that the manager got involved pulling away the boy who acted aggressively. The manager apologized and gave me a cookie for my troubles. The young man with red hair, who I didn't catch his name, made my girlfriend and I feel very unsafe in the way he blocked me from leaving and was both verbally and physically aggressive. I'm guessing he is in a relationship with Emery and was defending his girlfriend. I hope someone in charge seems this and corrects the problem that this Chick-fil-A is having. read more

Drive through took so long. Was told they ran out of filets in the middle of a lunch rush. So frustrating to see HUGE orders being run out to cars behind us but a regular sandwich and fries couldn't. Countless orders were taken to cars behind us. read more

I was pretty disappointed in chick fil a I got my food and the fries were so crispy that when you bite them it's all crunch and the cookie was supposed to be chocolate but was oatmeal chocolate read more

Chick-fil-A - Oatmeal cookie instead of chocolate cookie - Fast Food Near Me - Pensacola, Florida

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This Chick-fil-A is very good for a quick bite although the drive thru seems long a lot of the times it goes through fairly quick. They recently decorated the place for Christmas with Christmas lights and Santa decor, so that was very charming. My only complaint is this place has a hard time putting all the necessary condiments and utensils in the bags, so I'd def recommend checking them before you leave. Overall the chicken fries and salads are great here! read more

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Service was slow today and it seems there was less employees working. The salad we ordered seemed to be smaller.

Service here is ok but the biggest disappointment is their playground. The restaurant doesn't monitor nor do the parents. Kids too big to be in there shove and push. It is not my place to tell another's kid to stop being a jerk but I will if my child is being bullied. Just close the playground it's like this every time we come. To the kids tonight you know better. read more

I love this location. I ate here with my grandparents a few weeks ago and got a gift card for Christmas. I have been back twice since. The food is always great and the employees are exactly what you would expect from chic-Fil-a. read more

Wow! First time I've ever been to a fast food location and the sandwich looks like the picture read more

Chick-fil-A - Picture perfect - Fast Food Near Me - Pensacola, Florida

I come to this location all the time and now they want to say that they cannot offer the grilled nuggets without the marinade. Really I have received that before her and at every single other chick fila in this town. The "sorry we have no way to do that" excuse does not fly with me! Won't be back to this location then. Really disappointed in their customer service and just random change. read more

This is God's chicken! It's like a party for your tastebuds! I get a #1 meal with chickfila and honey mustard sauce. You MUST try the sandwich with chickfila sauce on the bun and dip in the honey mustard. My girl friend says I have a problem... I told her if she thinks I have a problem to take it up with God himself as this is his place! Also... the service is the best ever. And fun tip... download and order thru the app! LIFE SAVER #treatyourself read more

Love Chick Fil A, but I think the fries should be a little bit....More crunchy. But the chicken and everything else is great. Love there smoothies. One problem is that the playgrounds are full of germs, yuck. But GO CHICKEN'S IN MY BELLY AND SAVE THE COWS!!!! read more

I usually love this Chick-fil-A, but man have they started skimping on their food. This is a hash brown bowl with no hash browns (I can't have hash browns)- you pay almost the same price (an $0.80 difference I believe), and I get home to see that this is what I got. Love paying for food and still being hungry! This is a joke. They couldn't even cover the bottom. read more

Chick-fil-A - Fast Food Near Me - Pensacola, Florida

This place is so slow. They have this crazy drive thru set up but can't keep up with the amount of cars coming through. Been sitting and waiting for 20 minutes. So much for fast and convenient. Will never come to this location again. Horrible service. Do better CFA. read more

food order wrong and i was missing a item not happy I love this place but this the 2 nd time this has happen read more

Always fast and efficient, came here many times recently and each time it's quick and delightful

Love eating here. Order is always right, people are always friendly, food is always fresh. They are always packed but get you through as quick as they can. They are faster than most drive thrus that have a tenth of the volume. read more

Absolutely horribly, wretched experience tonight at #01389. They ran a buy one 30 piece nugget get one free special from 5-8 Pm. I arrived to see a long drive through line and a big crowd inside but hey it's fast food right? Order #11490564 placed at 6:02:13 PM. During the whole 1 hour and 50 minutes of waiting for my food, not a single employee came to check on me and find out how long I had been waiting. Some kid was going around passing out cookies and skipped right past me. I finally had enough waiting so I went up to the register for a refund. They took my receipt and said never mind your refund, here's your order. 110 minutes for chicken nuggets is simply not acceptable. They most certainly served many dozens of people through the drive through during the time I was waiting. Had they mentioned to me the wait was extensive I would have cancelled my order then and there. No fast food is worth a 30 minute wait, much less 110 minutes. Nuggets came out rubbery. Will not be back. read more

I am giving this Chick-fil-a five stars based on their customer service! Most Chick-fil-a's have above average customer service, but this one certainly goes above and beyond the Golden Standard and I appreciate every effort they put into it! One example is the mornings, which are always busy in the drive thru! They make certain to send an employee outside with a tablet to make the ordering process much faster and more streamlined. I have witnessed this at other restaurants, but not on a consistent basis. I can always count on this location to get me in and out very quickly and my order is always correct. The employees have always been pleasant and easy to deal with; I am just sorry I have not written this review earlier. The restaurant did go through some remodeling recently and it looks very nice. Still looks like a Chick-fil-a, yet it is clean and comfortable. Thanks to the employees for making the dining experience, if you decide to eat in or go through the drive thru, the most pleasant I have ever experienced in any fast food location! Great job folks! read more

Chik-fil-a manager here is super nice and helpful. Staff is also great and food as always delicious.

We eat here often. The food is good and the service is excellent. By far this is one of the best Chick-Fil-a restaurants we have seen, read more

Chick-fil-A - Fast Food Near Me - Pensacola, Florida

I don't know what happened to Chick-fil-A but whatever it is, it's not good. In general, Chick-fil-A's food quality has took a turn for the worse and it's so obvious. I don't understand what happened. This particular location doesn't make it any better. Every time I go, there's an issue with my food. Fries being cold, too salty, or dry. Nuggets being tiny, cold and dry. I've even had an issue with my lemonade tasting not so pleasant. Never thought I'd have an issue with a simple cup of lemonade. I'm done with Chick-fil-A period and other fast foods for that matter because nobody seems to take pride in the quality of their food, smh. read more

I hate being the negative nancy, but I'm not thrilled with this Chick-Fil-A. Two months ago I went to pick up lunch for myself and my husband. I took the bag, got to his work, and all they had given us were fries. I went back with my receipt, explained the situation, and she handed me that bag with the rest of the food. Today, my husband went to grab lunch for us. When he got home with the food both large fries were only half full. For lunch, I got a plain chicken breast and handful of fries. I love Chick-Fil-A. I really do. This location has been pretty disappointing though. Edit: The owner contacted me promptly to remedy the situation. It was very appreciated to be acknowledged, however, I never took him up on his offer. We have returned many times since. read more

Chick-fil-A - That's the large fry I got today. There were none in the bottom of the bag either. - Fast Food Near Me - Pensacola, Florida

In general, Chick-fil-a restaurants are consistent, friendly, and efficient. Cashier actually asked us how our weekend was going so far! read more

Chick-fil-A - Dining Room - Fast Food Near Me - Pensacola, Florida

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