I've tried so many times to give this place a chance but at this point I wonder why I even bother going back. This location is horrible. Not only is the customer service terrible but most of the time they have run out of something. The last 3 times I've tried to eat there they didn't have rice, or orange chicken, or chow mein, or this, or that.....And it's not like I've walked in at the last minute! I went 2 hours before they closed and they were still out of food! I don't get it. Please save yourself the trip. Don't bother going... they prob won't have what you want. I wouldn't recommend this place to anyone. read more

excellent food customer service is top , They have fresh food good cookers . I've being thru California an Texas an let me tell you fairmont Panda Express is top if my line I love it I wish I can go back . service an food is great read more

I went to this location (Fairmont parkway) and was highly upset with the food the service was good the guy that took my order was great he was unsure of what they had bkuz it was my first time eating Panda Express and heard they were good but I was disappointed with the food I wish flaming wok didn't moved from the plaza across from target bkuz they were great and so was the food... read more

Never have anything ready it's always a wait made me go inside to order a item they didn't add then no service inside until I said something. Worst possible service ever had at any Panda Express read more

I usually come here during lunch to dine in and the food is great. Once in a while I'll do a larger online order for pick up feeding approx 10 people. Most of the time they have my order ready on time for pick up (usually about 3-5 minutes off) but today I placed an order to be picked up at 11:30am, which they moved to 11:42am. My order wasn't actually ready until after almost 12:10pm. They kept asking if my order was an ubereats or regular online order (about 4 times) and looked confused. I understand if there's a line of customers waiting, but I am also a paying customer and if it says my food should be ready by a certain time, it should be. read more

Terrible. I waited 30 min for a drive through order. A DRIVE THROUGH. When I asked the lady where my food was at 15 min, she said my teriyaki chicken had 8 more minutes. I asked her why it wasn't informed my meal was going to take 25 min. She started stuttering and pointed at another worker inside. Do not go here read more

Ive been to this Panda a few times and it normally is ok service and food. However after a few times of visiting how can they possibly tell you they don't have chow mein!! How??! I understand if i went close to closing time but it was like a Sunday at 6pm!!! But aside from those times I decided to give Panda another shot. Yes they had chow mein and I even order a medium side of chow mein. To my surprise once I got home I opened my entree and the only thing I got was cabbage!!! I opened my medium side and yeap just plain cabbage and a few strands of chow mein like how can you possibly serve this thinking it's ok?? I as a customer spend my hard earn money to only get crap food!! This is so irritating and frustrating that have people in that kitchen not care and give our food like that. It's like they're robbing you. So disappointed with this Panda Express!! read more

This Panda Express has the WORST Customer Service, the employees ALWAYS look bothered when you ask them for something. They have great food but the service is disgusting, I really think McDonald's has better service than this place. Will be telling my friends and family about the horrible service they give here. Never coming back to this location. Panda Express either doesn't pay enough or have the worst employees. It's sad. read more

It just took us almost 30 minutes to go thru the drive thru. During lunch who has time for that. And to top it off as we are sitting there no one comes back to the window to explain or even acknowledge that we are stuck sitting there because they already took my card. Then as you are sitting there you can see the people inside being served with haste, as the drive thru sits as a after thought. One more thing, you can see that on the side there is drinks already made and egg rolls sitting on trays. All for cars lined behind me as we wait. So not only is the wait horrendous but now you can have water down drinks and cold egg rolls. read more

If I could rate a negative for customers service that is what this location would get. Manager Fotu can hustle order but has no customer service skills or was having a bad day! The food was amazing but doesn't make up for service. read more

Decent for what it is. Fast food, could have larger portions, and the egg rolls aren't the greatest. A lot of it tastes like you can get it from the frozen aisle at the grocery store but what do you expect. Works for a quick dinner when you want something other than burgers but don't want to cook. read more

Let me start with, I love Panda Express. So today, 2/20/16, I decided I wanted it. I saw that they opened at 10:30am, and it was just that time. I pull up to the drive thru, no one answers... Drive up to the window... I see an employee walk by so I sit for a few minutes thinking they will see me... Nothing. I decide to drive around again to the drive thru menu. Still nothing, so I drive back up to the window. It's now 10:40am. A female employee finally sees me and literally opens the window and just looks at me. I ask if they are open, she says yes.. I tell her, I'd been at the drive thru speaker and no one answered. She just shrugs. She did take my order and I got my food, but this location did not impress me with customer service today. I'll be back, but purely for the food, definitely not the shitty attitude I got. read more

My family & I had dinner here on Sunday Dec 21st, we each had an egg roll, the rice, the cooked vegetables & the beef with broccoli. That evening me & my family all got sick with vomiting & diarrhea. My wife who's 6 months pregnant got scared about having food poisioning and what affect it would have on the baby. After having eaten there and all of us getting sick, this will be my family & I's last visit to this restaurant. read more

Held hostage in the drive thru. Got in line at 7:07. Now 7:53. Car in front of me has been at the window for 17 mins. First and last time at this location. ...... still waiting. read more

It takes a lot to upset me.Every time I go through drive trough it always takes forever and and the staff can be really rude .

Every time we come the front cashier sofia is so rude. The chow mein has way to much cabbage in it. Out of the half portion of chow mein all the cabbage at the top is what came out of it and as you can see there's still more in it it's ridiculous read more

Panda Express - Chow mein - Chinese Near Me - Pasadena, Texas

It's like a freaking sauna in here! Out of egg rolls! It smells all the tables are dirty. The poor employees are sweating over the food... it's awful. The glass over the food is nasty... disgusting read more

My boyfriend and I just had the most pleasant lunch dining experience. We were promptly greeted my who I assume was the manager. He was polite and offered to give us samples of any item. The food looked very fresh and appetizing, which is was! After we were finished eating we were asked by an associate who was taking out the trash if there was anything she could do for us, we politely declined and she told us to have a good day and come back soon. This was a pleasant surprise of excellent customer service. I grew up in Pasadena and now live in Austin. Very rarely do I encounter this type of service while in town. It is clear that since the past reviews four months ago they have made some changes. read more

I just can't help myself. I love the honey walnut shrimp. But this location has repeatedly shorted me on quality, presentation and quantity. It must be very difficult being a panda express in Pasadena. read more

Panda Express - Six shrimp and hardly any rice. It's what to be expected at this location. Good news though. I've got six napkins to clean up this mess. - Chinese Near Me - Pasadena, Texas

i just went to get some food with my brothers and the food was nasty,the orange chicken wasn't even orange chicken, the tables were dirty and i dont know why theres too many people working in the restaurant and they cant even clean the tables, and there was no people at the restaurant read more

Too bad I can't rate this place with a Zero star! The young man taking order at drive-thru was so unpleasant. He did not even say one word to us besides what the cost was. He handed the food over and looked at us like we were bothering him. There was no greetings or Thank-you. Perhaps he is slow or mentally challenged so the manager of this Panda Ex. needs to provide appropriate training to this employee. We will never come here again. The food was average thank goodness! read more

Don't waste you're time at this location. Waited 20 min for my food, def not worth it considering how simple their menu is. How is it possible to run out of chow mein?! You only serve rice and noodles... read more

Dry dry dry food! I said I'd never go back and I should have listened to myself from the last visit! Waste of gas snd money!

We normally love Panda Express. Our last few visits have been terrible. This location is disgusting. Tonight was the worst. Every single table had food on it and under it with dirty napkins and straw wrappers under them. The drink station and counter was covered in syrups and lemonade. All 3 trash cans were overflowing with trash we couldn't even throw our own away. We found the least dirty table and I put a napkin down to put my food on and when we were getting ready to leave, the napkin adhered to the table top because it was so sticky. We won't be back again. read more

This place just keeps getting worse every time. The wait is ridiculous and they are always out of something never fails! Today 4 of the fountain drinks were out of order and no chili sauce. read more

Horrible. They had the orders all scattered and were confused which I get it. We ordered a lot. But when we went to look for seating. They had a huge mess in an area that was empty and from the looks of it. It was there for a while. And then on top of that. When we were almost done, we saw a ROACH on the counter in front of us. And some workers sat their for break without doing anything!!! GROSS! Look I love panda but I have never seen anything like that. Plus the building is a newer model!!!! How dare they!! Never going to this place again. read more

It's franchise Chinese food and pretty expensive for what it is. The menu has only a few things on it to choose from. I would stay away from the fast food Chinese and go to my hole-in-the-wall Chinese places that have a huge variety at a reasonable price. If you are looking for clique Chinese ambience- then go to Panda Express. read more

Business is closed, but employees inside making food for someone. No one will answer the phone, can't order online for delivery as they are not taking orders...so they are feeding someone just not the people of Pasadena who have been giving them business, that's a great way to support your community. read more

I'm usually a fan of Panda. I went to this location about 30 minutes prior to close. I was told that what they had left was the only food available. Mind you there were maybe 2 entree choices and the broccoli beef was just broccoli. The choices looked as if they'd been sitting there a while and the employee looked surprised when I asked if they could make anything else. A very disappointing experience and I went elsewhere for dinner. If you're going to treat customers like that and not have any food available- you may as well just close early. read more

I don't recommend eating there so often unless you really really REALLY love Chinese food. We went there for one time every 3 months and we just got sick of the flavor. We ordered chicken terriaky, orange chicken, chow mein, rice, and vegetables. My daughter threw up and was really sick. It's good, but I just don't recommend eating there so often. read more

The food is delicious and the staff is very friendly. I've been coming here for so long and I noticed the recent change in staff and manager they are a faster team. Love to eat here even more especially there string bean chicken ! I noticed that a lot of customers try to get there way around here but ever since the new staff came along they are very firm and they know how to handle difficult customers. I can't explain how much better this staff is and I feel bad for them sometimes because there really are some customers that are too complicated! Overall really nice people would really recommend! read more

I love this place always! I Don't do drive thru because I like to see if my food is fresh. I've learned not to go through drive thru or go busy hrs... and if course im not going to go when they have less than an hr to close and expect them to cook ..lol. read more

I love Panda Express. Everyone knows they run out of food all the time and they are pretty good about getting mare ready... BUT when you wait while everyone behind you in line that has not paid yet gets the food your waiting on first before you. I think this is not right. Also the serving area was being dripped on from a BAD AC leak there were buckets everywhere. When I confronted the cashier about my food she didn't say anything. Not even sorry or thank you for being patient. I wanted for 15 minuets for my food. read more

Terrible customer service. Girl on drive thru was making obnoxious comments under her breath while I was ordering. Threw the food in the bag in an unorganized fashion and there were boxes not closed as well as bag not tied. And the silverware had no plastic covering. And they were out of crab rangoons. Taking my business elsewhere. read more

I don't know what is up with Panda Express in general but this location specifically I waited in the drive through for what felt like 20 plus minutes and there was no way for me to get out of the line. For some reason I experience this or at least a longer than normal wait every time I go to any of them inside or drive through. Super odd when it looks like all the food is ready in buffet style platters ready to put in a box read more

We went in almost and hour before close and there wasn't any food. They were even out of both kinds of rice. They refused to make any more food saying they weren't allowed to. The short female Hispanic manager that was there has short changed us on portions on other occasions. I can understand not making anything close to closing, but an hour before is ridiculous. The drive through is poorly run as well. They sometimes park cars in the drive through to block it from use. They told me one day that they didn't have enough workers to run it. Definitely poorly managed. It's very sad because there isn't another one close and we love the food. read more

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Whenever I visited Panda Express my experience was always positive. On 2/8/18 I had the worst experience I've ever had with a manager name Daniel. He was so rude and ignorant it was unbelievable! After waiting in the parking lot at their request I received my food after some time. I love 10 mins away. When I sat down to eat my food it was like warm! I called to complain and Daniel over talked me and wouldn't let me get a word in edgewise! He told me if I wanted my food hot I should have come in. He also responded "Do whatever you want ma'am!" When I said I was going to contact corporate. He made me so angry I went back to the store to confront him. He denied it was him and because I challenged his rudeness he said he was going to call the cops on me! I have never been so insulted in my life! I returned my uneaten food for a refund. He needs training in how to handle customer complaints! SAD!!! read more

Panda Express - Chinese Near Me - Pasadena, Texas

Went to order lunch just now and it was pouring raining and their order menu offered no protection from rain pouring in my car. Drove up to place my order and the lady said they can't do orders at the window and said how do I expect her to help me. She was extremely rude. Their window offered cover from the rain to place my order. She closed the window and walked away. I expect to hear back from management about this issue!!! read more

Gave this place another chance, food is good but workers lack skill!!! Get new employees!!!

Every time you come here you have to Wait 30 mins on line , then you have to wait 30 mins for them to cook the food cus nothing is ready.. does Panda Express know the definition of EXPRESS!? Definitely my last time here read more