Lady at the window and the speaker was literally just flat out rude asf. 5 cars in the parking lot, n we sat in the drive thru for 20 minutes. Not sure if this was her name or not or if they ring stuff in under others names but on the receipt its Felicia C. If you cant handle a fast food job, dont work there. Simple as that. Do better. read more

This food was amazing. I love the food. It always taste great when I come here the service quick and easy actually one of the people Juan he did a very good job and he actually had a really good cooking time. I calculate myself as about three seconds for the orange chicken. It's very quick staff is really nice and why did my survey. Juan was actually very nice to me and gave me the give me a handshake of respect which I really liked. read more

Panda Express - Me eating panda express what a bowl in my main was a chow mein in my side was orange chicken. - Chinese Near Me - Mchenry, Illinois

Was just there and was surprised to see how the employees treated an 80 year old only to put noddles in a bowl and walk away to serve someone else. I had to let someone else know he needed the other part to his food. read more

The food was good. The service was good. I had to wait for more food to be prepared. They had more than a few items empty. The ambiance was okay. read more

Visited last night. Son had orange chicken and teriyaki chicken and was very happy with the portion, freshness and taste. I had the spring rolls which were very good. I miss the days where they would scoop you out the hot sweet and sour sauce. Dealing with the packets is always a mess. I chose the unsweetened ice tea but it was totally empty. The whole drink station was a sticky mess. The young girl working there whipped up a new batch of iced tea and it was ready by the time I left. Tables were not wiped and were sticky. Not the worst experience but in a world where there are so many choices - I would work harder at providing a nicer cleaner environment. read more

If I had a zero option I would rate that. 1. Poor service, girl at the window was rushing us and kept asking "is that it" 4 different times when we had a family to order for and they didn't close for another hour 2. We go to the drive through, they first tell us we're out of orange chicken with attitude then ignored my question and walked away. 3. Then came back and proceeded to tell us they only have enough of the green bean chicken and the sesame chicken for their "mobile order" that just came in.... read more

Came here for dinner on a Monday evening. Did not use mobile ordering. Based on the reviews it seems to be an issue at this location. Generally speaking it is a much better idea to go inside and see the choices anyway. Food was all hot and fresh and available. read more

Went in for dinner and they were only serving 3 entree options. They just seem too lazy to work till close and actually cook food.

Got to the drive thru with no one else in line and we had to wait almost 5 minutes to even get our order taken. It's like they didn't know we were even there. Once the girl was taking our order she was rushing us saying " is that all" after every individual item we ordered. Then we had to wait almost 10 minutes at the window before we could even pay. Then even longer for our food and they didn't say if we were waiting on fresh food and we didn't see anyone in the lobby at that time either. Ridiculous that they are so slow when it's clear that they aren't busy. And then rushing us when they finally decide to serve us. The food was good I will say that. We are big Panda Express fans but just disappointed of the service big time. Hoping for speedier service next time read more

Visiting from California. Food is not good, nor fresh. -it looks like the food has been sitting for hours. All food items are empty . Service - is horrible. I understand why the place is empty. Ambiance- is okay. Pic's below provided... read more

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Very good food here!! always HOT, FRESH! not sitting under the lights forever. The servers are very nice people, and the restaurant is very clean and neat. read more

Went through the drive thru yesterday and had a very seamless experience. Fast, friendly and the food was super fresh! Good quality for the price. read more

If I could give this zero stars I would. 1 hour mobile order, 30 minutes past due they didn't even start the order until it was due to me. The manager was in the back who came out twice to check the computer and went back in his office. Help your staff, you're a fast food restaurant not a 5 star dine in venue. read more

Ordered online and got a text that the order is ready for pickup. Arrived at the location and order was not ready and when manager was asked to double check, he replied very unprofessional and very rude. I understand that it gets busy but customers should be treated right. Don't yell at a customer for asking to check on the order. You are a manager so act like one. This is Panda Express in Mchenry,IL. Be warned! ​ read more

Used to have good, fast service. The last couple of times we have ordered, we have ordered online and then gone to the restaurant to pick up at the time the food was supposed to be ready. First time back in March we had a 20 minute wait for food. Today it was a 30 minute wait. My husband finally talked to the manager who was sitting in his office NOT helping. We will not be ordering from this Panda Express anymore due to their inability to complete orders at the time when they tell you the food will be ready. read more

Lately the portions have been terrible. 10 dollars for 5 pieces of chicken if you're lucky. Too expensive for the portions. read more

Panda Express - Bowl with orange chicken and white rice. - Chinese Near Me - Mchenry, Illinois

I'm generally not a huge fan of junk food but it does hit the spot. It's really the staff that does it. They're super friendly and give you samples of everything which is super cool. But I generally know what I want. I can probably live off the Walnut shrimp forever. Manager here is extremely courteous and professional while running the joint. I'd definitely come back and I have...really for the staff. They all need raises! read more

Panda Express - I uh ate the Walnut shrimp too fast....looooool - Chinese Near Me - Mchenry, Illinois

Ordered online. Said it would be 25 minutes. Waited 15 since it was only 10 minutes away. While there got a text saying it was ready 3 minutes after I ordered it. Spent over 5 minutes for someone to answer to order speaker. Then had to tell them my name 3 times before they got it. Had to wait another 5 minutes for my order at the window even though it had been ready for over 20 minutes. Way toooo slow in taking orders and getting food out the window. read more

The food is pretty much always good but the wait and the staff are not great. Placed a mobile order today and got a text it was ready after 15 min. Showed up and was told even though my order was ready, they were out of white rice which will be another 20min. When i asked why it showed ready, she said they probably served it before my order and then clicked ready. Will never get a mobile order again. If you offer mobile order, need to figure out how to run it read more

Bathrooms were not open. You needed a code. Every one apparently too busy to give me a potty code, so I left. I will not eat here anymore.

You refuse to wear the face diaper, they refuse to serve you. Need I say anymore? So I walked out. Sent a complaint to corporate, NO response back. Never eating at this franchise again. You shouldn't either if you believe you have Certain Inalienable Rights. So, I went to Kojaks. (McHenry) Walked in, no mask. Was greeted, good food, great prices. BIG Selection. Support your local businesses. read more

Staff was friendly, dining room clean and bright, and the food was fresh and tasty on this day!

Must not be the best day at Panda. The fried rice was overly salty and the orange chicken was burned. read more

Panda Express - A bowl of Fried Rice with orange chicken - Chinese Near Me - Mchenry, Illinois

great food, great service, and hard workers! they let you know the upcharges everytime, just in case you weren't aware about the different pricings for entrees. can't believe some of the other reviews . ok congrats that you're a hispanic veteran LOL if you wanna do us service just wear the mask and don't throw a hissy fit about prejudice . and another dude complaining about not being welcomed in at a fast food restaurant if you demand service like that i'm sorry that you're too broke to go to an actual restaurant. read more

I'm so disappointed in how crappy this place has gone. Their customer service completely stinks. I believe there's only one person there who actually smiles and looks at you and she welcomes you. But that's it. You will wait for 10+ mins while they all move around, no one will acknowledge you, and they just push the drive through orders. Every once and awhile someone looks at you but they don't say anything they just look at you. The guy before me got sick of waiting and being ignored and left. By the time I was acknowledged and was in the middle of my order the one older guy pushed through the girl helping me and finished off both things I had already asked for. She seriously had half my order done. You could tell she was upset too and than I had to wait. While half my families food went cold. Quality of food has gone down hill too. Used to be one of my favorite places for fast food. You order chowmein and you get nothing but cabbage. The orange chicken once was crispy but not too crispy and now is nasty and squishy. Tonight was the finishing of the coffin. We ordered paid and than the guy came to the window to say they didn't have chowmein anymore....ummm seriously dude you already took my money. Now you are going to say it's gone.. smh. I get covid has changed a lot of places but they still have the same amount of people working there. And the fact that they don't have the seating area open they should be really focusing on their customers service and their food quality! read more

Panda Express - Bowl was half fricken cabbage. - Chinese Near Me - Mchenry, Illinois

I came here hoping to feed my children, and purchased the steak, that had a $1.25 up charge. They gave my children 4 MEASLEY pieces of steak. They cried and i wept. read more

Service is terrible now, supper slow for no reason at all. There was one employee who was working at a decent pace but the rest were just in the way. Food has also gone down hill read more

Panda Express at this location has extremely S L O W service. The last three times I visited I was waiting 10s of minutes for one thing or other. Three visits ago I waiting 32 minutes to get my food and get checked out. Two visits ago I waited on food to be prepared and had to correct the server gal multiple times about what I ordered. This last time they served the food quickly but I waited 10ish minutes to get checked out. No one wanted to be the one to check me out - even after I asked to be served. May not go there again. read more

They never have enough food, not sure if there are no ingredients or are just lazy to make any but working in the fast food industry I know you have to make more or let the customers know you are out. read more

Mask nazis. Even though the cook wasn't wearing one was refused service unless I put one on. I did so had to wait to be served even though we were the only ones in. Then they put my food on a used and unwashed tray covered in sticky sauce then had to ask for a straw for my drink which they then told me they were out of. So I had to drink my drink from a cup they touched with no gloves.... but put your mask on to be safe. What a joke. read more

The lady was really nice and helped me even when she was busy. She came around our table and asked if we needed anything and informed us of the deal at the bottom of the receipt. read more

Even though they are severely understaffed they are able to quickly and accurately make orders. Some days it's only 2 people working the whole stores but they still are able to help out and keep the store clean. Their covid response is great. As someone with asthma and at risk from covid it's comforting to see this is the only store with the customers wearing masks. read more

Just your average Panda Express. The food comes quick, tastes just okay, service is usually passable. This Panda is cleaner than most I've been to which is a nice surprise. I always go to a Panda for the honey-walnut shrimp which I cannot seem to find anywhere else! I highly recommend it! If you're looking for cheap, decent chinese food, Panda is always an option. read more

Food is tasty but I mean WHAT the what the BEEP happen to the size portion of the food this is a Chinese place, fast food yes but I've never gotten such a disappointing amount of food, I was never hungry right after eating a tray full of panda, I am starving I'm American I'm not on a diet everything is been cut in half even the take out tray, and to top it off two of the fortune cookies had no fortune in them. For $32.00 Worth of Chinese food I should even have leftovers ,ridiculous. Sad too say no more panda for me unless I'm going on a diet which I don't ever plan on. I guess I'll be ordering from one of the other 6 Chinese places in this town, And the best part about that I'll have leftovers. Also I'm more than sure I'm not the only one who feels this way so get out there and add that review especially if you're still hungry after eating panda. read more

Well....as you know half the experience for eating out is what is surrounding you...the other half is the food. The food here, for what it is, is filling, tasty and nice portions. We have eaten here often since it opened. The people are energetic, eager to please and friendly overall. BUT!! One evening as we were ordering, the order was written on the backside of my plate. The cashier then read the order and rang it up...with his fingers handling the area where my food would go(was waiting for some food being cooked). Now I am not a germ freak, but think about it. He handles money, and those fingers are caressing the place where your food is going. I told them I would not accept that plate, so they got me another. One problem solved. As we ate, we watched another employee lifting the glass in front of the food steam table and SPRAYING it with glass cleaner, and wiping it down, while food was still in the steam table. So, if you like a bit of that tangy Windex flavor, Panda Express is your kind of eatery. Lastly, we observed an employee taking out bags of trash, returning, and going back behind the food service area...WITHOUT WASHING HER HANDS!! At that point we just stopped eating and left. Sorry, Panda Express.....the food is good, the employees are NOT! read more

Sad to say, but this is probably the best Chinese food in Mchenry. Simply because it's handled properly and not old. The meat chunks are not chewy either like you get at most Chinese places in Mchenry. They are fresh and tender.. So what if the noodles aren't hot! The staff is also surprisingly very friendly and are doing it right. Love pandas egg rolls!! Such a unique home cooked taste. I always feel great when I leave! read more

Energetic staff and tasty food at a low cost. Not bad!

Waitress was very friendly, explained the difference between the order sizes and offered the available condiments.

I love Panda, but our visit to this location was a disappointment. The floors were sticky and some of the selections looked like they'd been on the warmers for too long. Most of the tables were dirty and there was detritus on the floor as well. I give credit to the staff for being friendly and the food, overall, tasted good but they really need to improve the cleanliness. read more

I have been going to this PE every so often and had no issues. Today, I went there and got some fried rice. The rice tasted so horrible and disgusting that I knew immediately that they messed with my food. I called to speak to a manager/supervisor and Arturo answered. He offered for me to get more food if I came back in, so I asked for a gift card to make up for the money I spent on that rice. He refused, so I hung up on him. I never intend to go back to that PE again. read more