They got rid of the Build Your Own Luxe Craving Box and swapped them for some massive overpriced Luxe boxes with no customization options instead. All other nearby locations still carry the original BYO Luxe box. I have stopped visiting l, and won't return until it is re-added. read more

Food was OK. In my opinion. Wait time was very long for how short of a order I got in the how many people were in actual restaurant the atmosphere of the place. It wasn't too bad. I mean it looks like a regular Taco Bell. I mean nothing much to it I mean, they can definitely approve on like the taste time and quickness of the food but overall it's I mean if you need like a quick snack or a quick meal that's a good place to go. Thank you for having me Taco Bell read more

Taco Bell - Me eating a crunch Crunchwrap Supreme - Fast Food Near Me - McHenry, Illinois

This Taco Bell in Mchenry is a joke. Last 3 times I've went there they forgot something I ordered. You think they would double or triple check prior to handing it to you. For the cost of this crap I'm done. the service there sucks, I ordered a burrito and nacho fries and they forget the nacho cheese for the fries. come on pay attention or ask for a raise so you actually care about what your doing while on Taco Bell's time. read more

Messed up our order multiple times. We had ordered the crunch wrap with no meat and yet they added meat on two separate occasions. They also forget to add parts of the order. Always missing the sides, the sweets as well. Inside isn't terrible but it's also a fast food place so it's okay. It's really just the fact that they miss items when ordering quite a bit. read more

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Ther Customer service is horrible to get ahold of. my daughter and bf were at this place xmas eve and they said there drive thru was blocked off, the manager there was having a party in the parking lot. They ordered there food on the app and they had to wait 2 hours before they could gwt there food and when they did it was cold. Shame on you!!! read more

I drive by this location often in the evenings, the line is always very long for drive-through, so I know that that is a sign of the quality of the food here... I noticed that when I go over myself the food is good quality as well, I like to get the tortilla with the cheese meat and the vegetables... As far as ambience is concerned, I often had a Taco Bell. And you know what I'm not surprised to say that the restrooms are clean and tidy. read more

I don't believe I bought something from Taco Bell! I was craving for a new Item on the Menu , which was the new empanada in which I learned to love when I was stationed in Panama central America . Now this is nothing new for Taco Bell , they had it on the menu before but I never tried one. It was removed and now they put it back , First if you look at the picture you expect a decent size one but when you get it it's about half the size. They do a good job of pumping them up with air because that's about all I found inside with a little chicken and cheese. The price should be about a third of the $3.49 I paid ! I hope this helps some one to not purchase one. My son purchased the nacho grande and a Burrito which was half the size he was use to on previous purchases, He didn't mention anything on the taste , so I can't comment on that. I really don't expect the empanada to stay on the menu. "shrinkflation," whereby a company, rather than raising the price of a product, instead shrinks the amount inside the package. shrinkflation is a "rip-off." read more

Worst taco bell. Ordered food on kiosk. Waited for 10 min for my order. One employee called my name twice for cup for drink. While other 2 employees sat in corner eating lunch. Walked out after never receiving my order. Will never return read more

worst drive thru same guy has worked there for years Francisco never listens. always messes up the order check your receipt Even though the screen is correct. get a new job if u don't like working the drive thru. find something else read more

Horrible service. Staff knows NOTHING. Refuse to answer phone, when they do answer they hang up immediately. Staff can not read as you clearly order food without lettuce or tomatoes. If i could give 0 stars I would. They should not only loose franchise but be barred from ever having another franchise in anything! read more

This place so incompetent. We ordered online. One of the items we ordered was a vegetarian bowl with no ranch. I opened up one bag when I took it back to the car, and the bowl had ranch and chicken. I left the rest of the food in the car, and went back in to ask for another one. I was told that a vegetarian bowl contained chicken. I let them know that it doesn't. They reluctantly agreed to make the right one. I asked what they were going to do to compensate. I got no answer, and stood and waited for them to make the right one. They handed it to me after I stood there and waited. No apology. No offer to make it right. Got the order home, and one quesadilla was burnt. The one in Wauconda is always good and correct; and the staff is very polite. From now on, I'll just drive the extra miles to Wauconda. read more

Don't use the app. They cook the order when you place it. What is the point of asking for it to be ready at a certain time? Just so you can pick up food that is cold? read more

I don't generally expect a ton out of fast food places but stopped here on the way home to pick up dinner and I was the only one in the restaurant. Placed my order they brought it out while I was getting my drinks and didn't tell me until I asked if it would be done soon. Went out to my car and checked the bag and they forgot one of the burritos went back in and they made it for me and I left I got home and opened the Crunchwrap supreme that I ordered and they forgot to put the meat in it and the crunch shell was soggy and disgusting. I'm guessing they'd give better service if they people in the back were actually paying attention to what they were doing instead of laughing and goofing off like children. I'm normally pretty understanding especially when a place is super busy but I was the only one there and there was literally no reason for this. Do better. read more

Taco Bell - Soggy meatless Crunchwrap Supreme - Fast Food Near Me - McHenry, Illinois

The food always tastes old from here. My chalupa is always too hard and dried out. Why does the food from Crystal Lake taco bell always taste fresher? I always think I will give this place another chance, but I regret it every time. How about a little quality control to assure what you are selling doesn't taste like it was made yesterday and reheated? Don't get me wrong...I like taco bell, just not this one! Sorry. read more

Seriously, how long can it possibly take to make this food? I've been in their drive thru for 25 min with two cars in front of me read more

This location has its ups and downs. The nachos are fantastic especially for $1. I go there pretty frequently because of their generosity. Today they said they only have ONE mild sauce packet left and offered hot instead...I've never heard of Taco Bell running out of mild sauce, that was a first. The last time I went they gave me a chicken quesadilla when I asked for beef. The chicken still tasted good but it wasn't what I was going for. I didn't say anything to management, it wasn't worth the hassle over a dollar. read more

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Just went and they forgot the cheese for the nacho fries, the cinnamon twist are sugar only, it really seems they don't care about anything

I'm in town visiting and ordered soft shell supreme tacos. The soft shell was really hard and stale. The meat was overly greasy. Pretty disappointing. read more

This Taco Bell is fantastic. Always good, and the food actually looks like the pictures! 5 stars!

All I want is to get the amount of sauce I ask for up front. 10 fire packets is not going break the bank and I use all 10. Who survives with just 5 packets. Like am I eating this food or is your owner? read more

I have had many issues at this location. They mess up our order, leave stuff out of the order, or we get someone else's order. My last experience with this location was the best though. I had a steak quesadilla. The steak was rancid. Many years ago this location was great. It has gone downhill. read more

I got through the drive thru this evening, paid for my Bean Burrito + bottled water, and started thinking, "Hmm, they didn't ask if I want sauce or not." I got to the last window and was asked IF I wanted sauce AND how many I'd like. "Three please!" Ahh, it's the little things, TB. The little things. :) read more

We thought we were going to Long John Silver, but, instead, it's a combo of LJS and Taco Bell. Sorry I didn't pay attention to this, as I don't like pink slime. My husband had something like fried fish, but it was more fried and breaded than fish. I had fried chicken, which was more bread and fried than had chicken. And hour after leaving we both got the worst heartburn and nausea. Will not ever go back to any restaurant named Taco Bell or Long John Silver. read more

this is the third time i've gone through the drive through and they have forgotten food that i have ordered and paid for. i specifically asked for no tomatoes on anything and they clearly didn't understand what that meant... 3 times. i live 20 minutes away and i refuse to go back and have them fix it. a third time. they don't answer the phone at all. i have called them 5 times already and another 8 the last time this happened and still no answer. i understand sometimes it's hard to answer the phone when you're busy but that's also part of your job. read more

Can anyone take an order right? I ordered one cheese quesadilla and they forgot it. So I went back to tell them they didn't give me one, and AGAIN they forgot! I live like 15 minutes away and drove back and fourth for an hour. I did not even get a cheese quesadilla :( read more

They are extremely overpriced here. It's a freakin' Taco Bell! The 2 Chicken Chalupa meal cost over $9 dollars with taxes. I've bought the same meal at other Taco Bell's for under $7. I could have bought a hell of a lot better food around the area for $9 dollars if I would have known how overpriced they are here. read more

The last 4 times I've gone in they ruined my order. The store sucks starting with the manager Mary. It's the biggest shit show ran ever.

How many times do they plan on messing up my order? I'm a server at a fine dining restaurant and I know that it's not that hard. Figure it out! Awful! read more

Please replace your ice tea machine. It doesn't have a good working nozzle to make the liquid come out nice it sprays all over.

I went to Taco Bell today and ordered my food. When I got to the window the freeze I got was half full...I pay to get what I ordered. I got a large. There was less than a regular in it. I ordered a quesadilla and it was cold and the last piece tasted rotten. We got a crunch wrap supreme and the hard shell in it was stale. I've gotten Taco Bell a lot and I have to say this has been the worst order I've ever gotten and payed for. (I payed 15 dollars) read more

One time I came here and I ordered my meal which came with a hard shell taco AND THEY GAVE ME A HARD SHELL TACO. I don't even like hard shell tacos very much but I ate it because it was my fault for not specifying that I wanted a soft shell and at the end of the day, it was delicious. They should really work on reading people's minds though. read more

I am SOOOOO sorry for the employee who had to clean the restrooms on the 5th of November. R.I.P... (Food was 10/10, but my colon is now a wreck) #Diarrhea #SorryIBlewUpTheToilet read more

Ran out of hushpuppies..although there were only five people in the dining room, they didn't bother to refill the tartar sauce even after being reminded several times. The cashier couldn't type our order in correctly and had to ask a coworker to fix it..Clueless lazy workers..No wonder Long John Silvers are closing everywhere..and to think fast food workers cry about not making ten bucks an hour..THIS is why..learn to do your job first read more

I live 7 minutes away, never have I sat in a drive thru so long in my life!!! 17 minutes first time 5 minutes second time tonight I'm on 14 minutes and haven't even gotten up to order yet.....I have made complaints but nothing resolved. It's a running joke in this area about how long it takes, if my kids didn't love Taco Bell I would never come here again. read more

Who doesn't love Taco Bell?! This location would get more stars if the drive thru at lunch time wasn't so dang slow! I have a half hour guys, now Im gonna have to eat in my car on my way back to work! Other than that, your typical Taco Bell. read more

This is a terrible establishment. A woman with brown hair shoved a survey in my face when I walked in. She told me her job depended on it. She even offered me anything I wanted free if I filled it out. All I ordered was an order of chips. You tell me how long it takes to put some chips in a bag and put some cheese in a container. It took them 15 mins. Would give one zero star if I could. Management really needs to review who they hire. When I payed it came out to 5.98 and the cashier asked if I wanted the two cents. It's like since when do you not give the customer their change. read more

Luis and Jared. Went through the drive thru the other day, both employees greeted me at the window. Were swearing out loud, speaking about how they had only been there for 2 weeks. Very unpleasant experience. Luis was acting like he was having oral sex with a female employee as Jared took pictures. I only know their names because the workers told us to fill out a "Survey" and offered their names to me. Luis and Jared then also were squirting sauce packets in the air while holding them down by their man parts. Acting as though it was a sex act. Won't be going back to this location, ever again. read more