I recently visited the Panda Express in Loganville and had a very disappointing experience. I simply asked to sample ONE piece of the spicy orange chicken before committing to an entire entree, and was refused. I understand if there's a policy in place, but not allowing customers to taste a single piece before ordering--especially with spicier options--is not only unaccommodating, it's poor customer service. This rigid approach may seem minor, but it leaves a lasting negative impression. Many customers, myself included, want to feel welcomed and respected--not treated like we're asking for too much. As a result, I will not be dining at this location again, and I imagine others may feel similarly. A small gesture of flexibility can go a long way in creating loyal customers. read more

Panda Express - Restaurant - Chinese Near Me - Loganville, Georgia

I ordered from here and they forgot my double orange chicken but remembered the double rice. That makes no sense!

We got the Orange Chicken to-go with fried rice and it was good for fast food Chinese. The service was fast and the restaurant was clean.

Ordered my food for delivery through Panda Express Waiting and on the app it said delivered so I called and they said "oh we still have it your just gonna have to come and pick it up" like are you stupid or what why tf would I pay extra for delivery and pay the tip only for me to get off work and then go wait in line when I paid for delivery it's the dumbest response I've ever heard I asked for a refund they said you're gonna have to wait until our manager is in. read more

Refused to give my door dasher the drinks saying that the door dasher has to make the drink (not true) but then when we called to complain they gave a full refund which is why they get one star but then when i go and open my plate box i have no orange chicken literally just rice. if i could give them 0 stars i would. read more

Panda Express - order - Chinese Near Me - Loganville, Georgia

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My family and I went here when it was about to close and I got the orange chicken. The chicken was delicious. It was juicy, sweet, and tender. The rice was alright. Not quite dry but not quite moist. It just needed a little sauce to make it taste great. read more

Panda Express - Orange chicken - Chinese Near Me - Loganville, Georgia

I've eaten at this location a number of times and finally felt I needed to write a review after realizing this Panda Express falls woefully short of the typical Panda Express. Tonight's take out order was Orange Chicken with noodles and fried rice. The chicken while tasted okay, was dry as if it had been waiting too long to be served. The plate combo allows for two selections, the portions were not equal and the noodles were also dry and as the bonus i received steamed rice instead of fried rice. Had this not been a takeout order I would have certainly addressed and expected better if dining in store. read more

10:30 am and the doors were unlocked. Nothing was ready and no greeted me. The service is horrible. Why have a open sign for 10:30 and have NOTHING AND I MEAN NOTHING READY. Do not go here. Don't waste your time read more

tried to go there today it says it's permanently closed it was pretty good not to expensive place to eat

My wife and I decided to go to Panda Express because we were craving it one Thursday night. The staff was working hard to keep up, but struggled. We ended up waiting on some food we requested, particularly the orange chicken and for me, the shrimp. What followed was a sequel to "The Exorcist." We got so violently ill that night, we vomited everything due to food poisoning. Our symptoms happened at the exact same time and we had no other foods that day which could potentially cause it. We cannot see ourselves returning to Panda Express ever again. read more

My husband and I got food poisoning from eating here. It was an awful two days. we knew it was here as we hadn't eaten the same thing until Panda and then we got sick two hours after eating. May you never have to deal with food poisoning. read more

Ruined my dinner tonight. Ordered 2 chicken teriyaki, paid and they say no teriyaki sauce..taste same... No..it doesn't..should've got $ back. I get home w/ old noodles and terrible rice to top it off. Lost my appetite. Funny...I guess they had a new chef that can't keep up or make pasta . Never serve teriyaki chicken w/o teriyaki! Won't be back. 2nd time w/ bad food. Sad... read more

The worst service ever , rude staff, don't say hi , hello were very rude to my kid, rung up the wrong order and the wait staff got snippy and rude when we told them that they rang up somebody else's order. read more

Order online. Was told doors would be ready at 6:10. 6:35 is when I actually got it after waiting for my pickup order for 30 minutes. Would have gotten it faster to walk in by 20 minutes read more

Love this Panda! Great food, great service! My favorites: Orange Chicken and Teriyaki Chicken. The employees are always helpful and patient. It's on my top 5 favorite Chinese restaurants list! read more

What a joke..... ordered food through the drive through. Once I got to the window it took almost 5 min for the girl to tell me I had to wait 10 more min to get my food. I said I'll just get a refund. She then acted like she didn't hear me and shut the window. 7-8 min later she came back and asked if I would like a free drink for waiting. I said... NO I want my money back bc I couldn't wait that long. What a FKN joke. These people want $15 an hr Get lost.... if I treated my customers this way I would be out of a job. They deserve $1.25 an hr. Maybe.......... I'm tired of these idiots. I'm not saying they are all bad but damn.... stay away from this shit box. read more

Where's the BEEF? I've visited this location on and off since it opened. In the beginning they would always mess up our order even if they repeated the order over 3 times. We would walk in, order , drive home, and once unpacking realize they forgot side orders or packed the wrong containers. I decided to still give them a chance and check all our containers before leaving or driving away, Quick fix! The consistency of the orange chicken and rice was non existence but I think that's normal for a Fairly New Location. Yesterday we decided to grab and go through the drive through and this was unfortunately my side of Beef & Broccoli.... the one time that I craved this lol! I wanted to call the manager because I couldn't believe that we could consider this an order of "Beef" & Broccoli. I honestly don't know if I'm going to keep giving this place chances as much as I used to enjoy Panda Express. I think I'd rather just take the time and drive to the Teriyaki grill off New Hope Road. So for the record If you decide to eat here I would suggest to walk in and not go through the drive-thru, keep a very close eye on your order, and check it before walking out. read more

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I've had problems with long lines here before, but tonight's visit takes the cake. Stood in line inside the store for 35 min. When it was finally my turn to order, they stopped helping customers, and prepared 9 door dash orders. They then decided that they were no longer going to take inside orders and told us we could either order online or go get in the 45 min drive thru line. I am beyond mad, that is the worst customer service of any restaurant I have ever been to, ever! Recommend going to any other restaurant in Loganville instead of this Panda Express. read more

This location is very professional BUT my drive through orders have had mistakes numerous times. One question, is the honey nut shrimp gold? Because in my order they only put 3 AND this is a premium side??? read more

Very disappointed. spent almost $50.00 and asked for lot of sweet and sour sauce for the meals. We didn't get one pack. I don't know about you but we need our sweet and sour sauce!!!! Disappointing to spend all that money and no sauce! read more

Waited 31 minutes in the drive thru to get home and find out we did not get all of our order. Missing our Panda Bowl! We live 20 minutes away or I'd go back. I'm frustrated, there is no local number on the receipt to call! read more

Panda Express - Chinese Near Me - Loganville, Georgia

Really good food for a chain restaurant and food is always warm and fresh and the workers there are very virtuous

Just had a HORRIBLE experience at the Loganville Panda Express. A few weeks ago we ordered a family meal. My husband went to pick it up at our designated time, and it wasn't ready yet. Ok no problem. He pulled forward, waited, and they even gave him an extra entree for his wait. Today is my husband's birthday, and he wanted Panda Express again. We put in our order earlier today to be picked up at 5p. He went through the drive thru, and they apparently looked at him like they had no idea what order he was even talking about. Again they asked him to pull into a parking spot and wait. This time, he waited over 20 minutes while watching car after car go through their drive thru. He also watched 2 other cars be pulled forward, and they got their food while he still waited. After 22 minutes he called the restaurant and was told he had to come INSIDE to pick it up. My husband is a very level-headed person and came home livid. He said the employees inside acted like there was no problem with anything that happened. I called the manager when he got home. She told me it was corporate policy for them to let people inside to place orders and pick up food. I told her I was pretty sure by law in the state of Georgia right now they weren't allowed to do that, should be drive-thru and curbside only. Furthermore, I'm 8 months pregnant and have 2 year old at home and don't appreciate them making my husband come in while other customers were served outside. My husband went through the drive-thru, followed their direction to pull into a parking spot, watched other people have their orders brought out, and then was made to go inside their restaurant to get our food. Not okay. The manager absolutely refused to take responsibility, made no attempt to better the situation, and asked what exactly I wanted her to do to fix it. I told her she was the manager, and I was giving her an opportunity to provide some actual customer service before I contacted corporate. She told me she was busy and hung up on me. Restaurants are struggling right now, and there are certainly many other places that deserve our business more than them. They made that very clear today. We will not return to that Panda Express ever again and I'd advice others not to as well. read more

Came here a while ago and was totally grossed out by the food and smell. Today I decided to try it again. Glad I made the decision. The service was friendly. I pulled up to the window. The score was showing....A!!!! My food was hot and fresh. My food smelled very pleasing. I'm happy and full. I will definitely return. read more

Waited 15 min at drive thru only to leave with only 1/2 my order. I paid for a bowl and a plate but got 2 bowls instead. Overpriced and food wasn't fresh. I usually like Panda Express but was very disappointed this time. Never leave the drive thru without double checking your order! read more

How come this location never have no white rice! It's a Chinese restaurant! It's like going to McDonald's and they tell me they have no fries. This is the worst location! read more

I went thru the drive thru today about 2:30 pm and ordered 2 plates of noodles & sweet fire chicken and 2 veggie rolls. When i got to the window she tried to give me someone else' order.I again told her what I ordered.She then handed me my plates in the bag i paid her & drove away.When I got home they had put rice in both plates and not as much chicken as i usually get.We do not like the rice and if it had not been so far to come back i would have.If I should ever come back I will sit in the drive thru and look to see what they gave me. read more

i love panda express, but every time i go to this location the workers are always very distracted. They almost always get a piece of my order wrong. I love love panda express and will continue to go to this location because it's close. But i'm disappointed with the customer service. read more

Wanted to try the drive-thru for the first time. Ended up waiting 40 minutes in my car. And forgot a part of my order. Went back inside the store to let them know and nobody wanted to help me. Like really? Never should have came. Wasted my time. read more

I pulled through the drive through at 9:30 pm this location closed at 10 pm. I was told all we have is orange chicken, brown rice and vegetables. I said y'all close at 10, I would like the Fried rice and orange chicken bowl. She then proceeded to tell me they had no fried rice and could not make anymore. I said again you do know you have 30 mins until you close and as a customer you need to provide what's on the menu. Then told me I am more then welcome to go across the street for food. This location is not good. read more

The service was terrible felt like i was rushed . She kept trying to check me out but i was still ordering things in front of me . The beef and broccoli i got barely had any beef . They're just so rude and don't care one bit read more

Unfortunately, the employee who worked this evening was very rude. She had an attitude over the drive thru intercom. We ordered a kids meal and she didn't wanna tell us the kind of choices we had for the drink she just looked at us. She was actually gonna let us drive off without it. On top of that this is the SECOND TIME that we have been skimped on our food. She walked away after she handed us the food as well. So whoever was working there at 8:15pm on October 23rd, 2021 has absolute trash service. Maybe the customers prior to us were being difficult but there was no reason to deflect it on us. Do not go here, choose Snellvile instead. read more

Manager of this location is very disrespectful. We attended the drive thru and they told us there would be a 5 minute wait for teriyaki chicken... That's fine. But when it turns out to be 20 minutes later and we get our order and it is WRONG... We call the manager and she said she would not replace our food or refund us for our meal. No manager should ever be so disrespectful to customers or her employees. She is rude and disrespectful. Something needs to be done, will not eat here again until it is. January 22 - 12:30 pm is when this incident happened. read more

We have been here a few times. We gave it some time thinking it would get better once they got everyone trained. That is not the case. How in the world do you run out of steamed rice? And when you do, how is the wait time 40 minutes when it only takes 20 minutes to cook rice? Aside from that this is a national chain so I'm not sure how they screw up the taste of all their dishes. No matter what time of the day we go everything is soggy and lacking of any flavor. Don't waste your time coming here and if you do don't expect it to taste like other Panda's. read more

Not Happy.. being there in drive true for almost 13 minutes, paying almost $14.99. quantity isn't worth ( paying for meat and it should be meat not only veggies), charge $ more but give us the right amount... when my wife called them, they were rude to talk to, management should be responsible for it. not happy not coming back... read more

Drive thru service is awful. When ordering I asked for something specific an she thought it was funny when I questioned her about it. How do you have ChIckes Teriyaki but no Teriyaki sauce. She was rude an not helpful. HIRE PEOPLE THAT WANT TO WORK!!! read more

No call in orders! So we went to the Panda Express by Ace Hardware in Loganville for takeout. Fantasy is better than reality. There were servers mixing the big bowls of entrees and dipping and serving the selections into styrene plates. All you can see were dried crusty bowls and servers with loads of hair sticking out. I could only imagine the length of those hairs in the dried crusty noodles. They did try to do a good stirring of the dried noodles and rice into the less dried out sections of the bowl. On a good note the servers were wearing masks over the mouths and chins but nothing on the heads. We left. No reason to risk a hair ball. read more

It is 9:15 and signs says they close at 10:00. After asking the associate they said we are closed its 9:30. After I point out the time, the tell us we can get what is left, no noddles nor rice. Was really excited to have a Panda minutes away, but will have to stay loyal to the local Grand China. read more

Loganville NEEDED this! The drive through times have been getting a little better, but don't expect to be through the line after work without at least some type of wait. Everything on the menu is great. (Well... except the sweet tea by southern standards.) For the side items, do half lo mein and half veggies, yum! read more

Drive through service is horrible. 6:30pm and are out of several different entrees. Manager is a joke just laughed it off when asked why they are out of so many entrees. read more