I genuinely tried to avoid writing this review because I know the restaurant industry is challenging, and everyone has an off day. Unfortunately, after months of consistently poor service and repeated order inaccuracies, I've reached the point where I feel obligated to share my experience.
Ironically, the visit that finally pushed me to write this review started on a high note. I opened the Sonic app and was congratulated for reaching Star Status, earning 11 points for every $1 spent. I thought, "Great! They appreciate loyal customers."
Little did I know, loyalty apparently comes with complimentary disappointment.
I placed my order through the app and parked in my usual spot Stall #27. About ten minutes later, a team member approached my vehicle, handed me the food, and simply said, "Pickup order for Jeff." No greeting. No smile. No "Thank you." It wasn't rude, but it certainly felt like customer service had clocked out before the employee did.
My family and I drove home excited to enjoy dinner together. I manage a business less than a mile from this Sonic, so I eat here regularly. This, however, was my family's first Sonic experience, and I had hoped it would leave a good impression.
Instead...
The fries looked like Scooby-Doo. They were dark brown from end to end, suggesting the fryer oil had seen more seasons than some television shows. My onion rings arrived semi-burnt, and unless Sonic recently redefined what constitutes an "order," receiving three and a half onion rings felt a bit underwhelming.
Then came the burgers.
My wife and I both paid the extra $1 to add bacon. It was a wonderful idea... in theory. Unfortunately, the bacon never actually made it onto either burger. Apparently, it remained a concept rather than an ingredient.
Sadly, this isn't an isolated incident.
Because I work nearby, I visit this location often. If I had to estimate, there's about a 90% chance something in my order will be incorrect. The staff recognizes me, not because I'm a regular in the good sense, but because I'm often returning to have my order corrected.
One experience in particular still stands out.
I once ordered three burgers, each with paid bacon added. None of them included bacon. When I returned, an employee identifying himself as the manager refused to remake the order until I threw the burgers into the trash in front of him. Standing there, hungry, discarding perfectly good burgers simply to prove they were missing bacon was both embarrassing and completely unnecessary. I complied because I obviously hungry and wanted the order corrected, but no customer should be put in that position.
For anyone wondering whether these are isolated events, here are just a few examples from recent months:
April 23, 2026 - 2:15 PM
Order #1000435204478
Both chicken sandwiches were fried so hard they were nearly inedible, and one sandwich included a tomato while the other did not.
June 12, 2026 - 1:56 PM
Order #1000463205294
Paid the additional charge to add bacon to my burger. Once again, there was no bacon.
June 24, 2026 - 11:48 AM
Order #1000469520697
Ordered two breakfast burritos, ultimate meat & cheese. Both arrived missing a protein. After returning to have them remade, I got back to work only to discover they now contained lettuce, something the original burritos didn't have and something I never requested. I had to make a third trip to finally receive the correct order.
July 2, 2026 - 12:04 PM
Order #1000473998829
The fries included with the $7 Big Meal Deal were dark brown and so overcooked they had the texture of potato chips. The large Coca-Cola was so watered down that it barely resembled Coke at all.
I truly want this location to succeed. Having a Sonic in Loganville is a great convenience, and I would much rather praise this restaurant than criticize it. However, customer loyalty can only survive so many incorrect orders, disappointing food quality, and indifferent customer interactions.
Mistakes happen. Everyone understands that. The problem is when mistakes become the expectation rather than the exception.
Sonic celebrates customer loyalty through its rewards program, but loyalty is a two-way street. If a guest continues spending their money at the same location despite repeated disappointments, they should eventually receive the order they actually paid for, and maybe even a greeting with a smile.
I sincerely hope corporate leadership reviews this location's operational standards, food quality, employee training, and management practices. There is tremendous potential here, but based on my repeated experiences, there is equally significant room for improvement.
I genuinely hope this review serves as constructive feedback rather than simply another complaint, because Loganville deserves a Sonic that reflects the quality and hospitality the brand is capable of delivering. read more
