I think a lot of the staff was training. Makes for slow service. Overall still good.

We walked in about 15 minutes before closing (usually a no-no for fast food), and was greeted as if we were the first customers of the day. The food and service were great. Special shout out to Schuyler at the Loganville, GA location. read more

We all know Five Guys is obscenely overpriced. But they serve a solid product with good service. And in this area, this is one of the best burgers you can get(Sad, I know) read more

Heard tons about how great Give Guys was... Worst burger I ever had! Ordered a bacon CHEESEBURGER and got a dried out, plain bacon burger with NO CHEESE. It was 50° outside and they had the AC cranked to 100. Told the dumbass chick who botched the order, and with a "I don't give a damn" attitude told me "corporate regulates it". I asked if the mgr. couldn't maybe fix it. She said "No." The frickin' mgr doesn't have "corporate's phone number" to get them to lower it in near Winter weather...? NEVER AGAIN! read more

This place is a joke.You know your hamburger is not worth the price. Give me slice tomatoes,onions and topping on my burger.What a shame this is your presentation...... read more

You do see the picture right? This is not what I expect from a $9.00+ cheeseburger. Each year it seems like Five Guys goes down in quality, at least at this location. The lettuce was soggy and barely there. The pickles were soggy, small and flat and not even fully in tact. The onions were all smashed into the top bun. So glad I didn't get my condiments (mustard and ketchup) on it...... So after picking it up and getting home to see this mess (I've gotten better tasting and looking burgers from Wendy's for less than $3), I warmed up the meat, placed lettuce and pickles from my refrigerator on top and added ketchup and mustard. There is no way I should be doing anything, and definitely not that much on a burger I purchased for over $9. No way. Please see my second picture of how their burgers are represented on DoorDash. Now I know it's not going to look like that picture but I expect it to be significantly better than what I received. DO BETTER! read more

Five Guys - Little Cheeseburger (lettuce, tomato, onions, pickles) Really? The small pieces you see are from Five Guys. - Burgers Near Me - Loganville, Georgia

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This is out second trip to Five Guys in Loganville. Both times Skyler handled our phone-in order. He answered all our first timer questions and made sure our order was correct. He was polite and patient with us. The food was yummy and having free peanuts to crunch while waiting was a nice perk. read more

The burgers and fries are great. Might be a little pricey but well worth it. Service staff are very nice. The restaurant is very clean.

Service was terrible. Employees were unwelcoming and awfully slow compared to other Five Guys that we've been to. Guy told me to grab my receipt. Fries were soggy and they forgot side of bbq read more

The cashier was a very nice sweet young man. His tone was very welcoming. The fries and burgers were amazing as well cooked to perfection. service 10/10 read more

I placed my order over the phone and the person who took my order was very polite. When I entered the building I was greeted immediately. Everyone looked like they were getting ready for a busy day and despite all the staff wearing their face mask I could see a smile through their eyes. When I got into my car and looked inside the paper bag, my fries looked picture perfect "crispy-golden" and they tasted amazing. At the bottom of the bag you can peep my burger and let me just tell you that it is a must try! Five Guys Loganville Staff, keep up the great work!!! read more

Five Guys - Five Guys Regular Fries - Burgers Near Me - Loganville, Georgia

I am EXTREMELY Frustrated with the customer service and quality of food at this location! If I could give it negative 5 stars I would! I placed my order over the phone. I ordered a double bacon cheese burger with small fries and a drink. I ordered it to go. After I picked up my food and started driving back home, I noticed something was off about the taste of my burger when I bit into it. After the 2nd bite, I pulled over and opened my sandwich, the bacon tasted old and it was burnt to a crisp. I turned around and went back to the location and talked to Skyler. I explained my issue about my burger to him. Instead of him automatically offering to remake my sandwich he insulted me by offering to give me a extra meat patty. He admitted that he prepped the bacon and to the quality of the bacon being off. I couldn't believe it!! I asked him if he could just remake my sandwich! He huffed and said I guess I can make it. I told him I don't want an extra meat patty or anything else EXTRA!!! All I want was what I paid for. At that point, I said just give me my refund. After making that statement, he offered to remake my food. I didn't want it then because he initially acted as if he didn't want to make it. For all I know, he could have don't something unsafe to my food. Skyler didn't try to fix the situation at all. I asked for corp. number and he responded you have to look them up. I gave him my card to give me a refund and then I left. After making more than half way home, I looked at my refund and it was only for the burger which account for only about 50% of what I actually spent. He did not give me a refund. I made a u-turn to go back to give Skyler a piece of my mind but the location had already closed for the night. I have spent my hard earned money with Five Guys for over 3 decades and this was the WORST service I have ever received!!!! Skyler treated me as if I wanted something for nothing when in reality all I wanted was the order that I paid for to be correct and quality to be on point!! read more

Burger was fine, was really surprised fries weren't fresh. I ordered Cajun, they were ok but not fresh. Got sautéed onions on the side, and, well, they taste like a cleaner. Went directly in the trash. $17 for burger and little fries, no drink. 2 stars because the burger was good. read more

I ordered no cheese but I still got cheese but good French fries since it was good ima leave a tip

Been eating at Five Guys in Loganville since it opened and loved their food till last visit. First the drink machine was out of good many of the drinks on the screen. When we got our food the burgers did not taste like they have in the past. They did not taste as fresh as I remembered the last time we were in. But the most surprising was the amount of the fries was below half the size we normally get when we ordered them last And of course the price had risen quite a good bit last time too. Right now during the present economy we are are very selective on where we spend our splurge eating out and have taken many restaurants off of our list to spend our money at and Five Guys is in jeopardy of being put on that list. read more

Food is undercooked, fries are soggy, soda machine broken. Totally disappointing experience

Do not waste your time preordering either bt phone or online. Waited over 35 minutes while people ordering in the store was getting food even though they arrived after myself. They have a terrible check in system for online orders. Thank goodness Freddys in Loganville just opened. read more

Went to this five guys tonight not much to say here besides I tried to handle this situation the best I could and still got screwed by the manager. So short story shorter, came here ordered a bacon cheeseburger found a hair in it. Pulled the cook aside to show him to avoid causing a scene they decided to refund our meal because we didn't want their food anymore I had only taken a few bites and she hadn't even taken a bite of her burger yet. We preceded to throw everything away besides the drinks and go get our refund and the manager decides to refund us for everything but the drinks, interesting choice to still charge us for our drinks. read more

When I got home to enjoy my meal with my family, I found a extremely long hair in my fries. I was disgusted especially since we're in the middle of a pandemic. I called the store to speak to the manager and voice my complaint. The manager on duty's name was Michael. He told me the most he could do is remake the fries for me. I originally agreed but a few minutes later I reconsidered and requested a refund for my meal. He said that I would have to return all of the food to the store in order to get a refund however I didn't discover the hair in the fries until after my family had started eating. I shouldn't have to spend additional time away from my family and use more of my gas to come back up to the store when the situation could have been handled over the phone. I wasn't able to eat any of my food because of this and I've had to take extra time out of my night to write this complaint. read more

Five Guys - a bowl of french fries - Burgers Near Me - Loganville, Georgia

Stopped in here recently for a fast lunch. Disappointment continues. BC (before covid aka the zombie mask pandemic) came here a lot. Burgers were good. Fried were plentiful and delicious. Recently not so much. Burgers have shrunk from decent patty size to now barely bun size and thin as cardboard. Don't know if it's a corporate objective or a local store initiative. I only know that food quality is less than before. Food quantity is less than before. And our disappointment is more and our patronage is now far less. read more

Five Guys do have good burgers and fries, fries were recently voted the best there is by somebody's poll and they do give you plenty. My main complaint is the price of burgers and fries. I ordered I hamburger, 1 small cheeseburger,1 regular fry, no drinks, total 18.50, basically 20 bucks. Kind of expensive if ya ask me. They offer no discounts, no coupons, but they will give ya some peanuts, gee thanks. I will return, just not very often. Too expensive.Not real pic btw. read more

the whole crew that night catered to all my needs that night , the food was amazing and well cooked and i got it in a timely manner rose and skyler were very helpful read more

Best tasting burgers around hands down no competition for flavor.... But the price?? Omg, two cheeseburgers with fries and a regular drink... $34.00......love the flavor HATE the price... U be the judge read more

Five guys .. what can I say! These guys don't need recommendations they are the king of the burger !!! Oh and talk about some true fries!!! Ok I need to stop, my mouth is watering!! read more

The food is always good - HOWEVER do not eat in the restaurant - It is ALWAYS too COLD...in the summer you need a jacket - but Now that the weather is COLD it is miserable to sit and eat with your coat on, I know the people cooking are hot - but the customers are cold. There were 4 men eating inside and every one of them was wearing their coat. Not a pleasant dining experience. read more

Foods really good and they have the best Cajun fries only thing I will say is it is a little bit pricey but other than that great food and really nice customer service. read more

Burgers and fries are great. No more dogs allowed. Outside seating removed and no plans to replace. Plenty of other burger places that love dogs. read more

I guess this has become our Hangover Hangout. lol. Actually it is good and easy to go here after a night of partying. Too tired to cook much and it is an indulgent way to end a fun weekend. Had the Bacon Cheese of course and it was juicy and hot as always. Didn't much care for all the white lettuce, but other than that no complaints. Our single bag of fries, seemed a bit light on quantity...we finished them ALL. I guess they are getting hip to the fact that folks are only ordering one bag and making do with that. After all, one shouldn't be eating those taters anyway! The glycemic level is pretty high. Service is quick and efficient, and the tables are clean. read more

Five Guys Burgers and Fries is a great spot for lunch or dinner. This location is no different than the others I have tried. The staff is friendly and the food excellent. And if you like your fries, this location is for you. Highly recommend for lunch! read more

I could say I had a better five guys burger although it was good but fries where a little to over salted like drenched actually.

I see what the big appeal is here. The burgers are that great. The burgers are juicy they way they should be and the fries are ok, but I get them extra crispy. This place is great for a general burger place if you want gourmet go elsewhere. Now selling milkshakes! read more

Five guys is always the move great service, amazing food. If your girlfriend ever says she doesn't know what she wants to eat.. Get her Five Guys. She wants Five Guys. You can never go wrong with that. read more

We used to come to this location frequently, but had to stop due to the burgers falling in quality, and everything being overpriced. Plus they stopped giving a lot of fries on the large order, so it just wasn't worth the high prices. It had become sub-par food at a very high price. That changed last month on 8/30/19 when we decided to give it another try. There was a very friendly, high energy staff, lead by Tony. Hayley took our order, and Tony cooked it and called our number. I've never seen such smiling, happy, and polite people working at a Five Guys. It was obvious that they all enjoyed working together and had fun. Guess that rubbed off on the food, because it was delicious. Tony also gave us plenty of fries, so we didn't leave hungry. It also seemed like the prices of the fries weren't as expensive, so we left there completely satisfied and very happy. I hope this wonderful trend, and lower prices, will continue. Tony and his crew certainly earned our business back. Can't wait to visit again!! read more

I ordered online and was alerted my order would be ready in 8 minutes. I got to the store 10 minutes later, only to wait 40 minutes for my order. I know it was a busy Friday night, but the manager should have planned accordingly and had more than one fry cook working. By the time I got my order my burgers were cold. Overall disappointing. read more

This is a fine establishment. You can get some of the best burgers in town hands down here. There's plenty of cheese, bacon, chili, and fries to give you a massive coronary at any age, but in a good way if you know what I mean. The hot dogs are quite delicious and I believe they improved their fries a bit also, less mushy now. It's a lovely clean and well kept restaurant, right next to a defunct Best Buy, which is always fun. But if you're in the big L and looking for good eats hit up 5 guys, you can't go wrong. read more

Food is always great - I love the fries, especially the quantity. Burgers are always hot and fresh. It's a great atmosphere with interesting music always playing. The only thing is that it's so cold inside, it makes it a little hard to enjoy sometimes, especially in winter. But otherwise it's really good! read more

Great food. Love the cheeseburger with everything. Always juicy. My meal today was 11.50 for cheeseburger coke and fries so it is expensive but worth it for a special treat every now and then. read more

The food was excellent and well prepared. The moment I popped a fry in my mouth I was yelling "DAMN, DAMN, DAAAAMNNNN!!!!" Lol. The fries, very crisp, and perfectly cooked. The burger buns were well toasted. The beef patty was perfectly chared and perfectly cooked, to order. It was a clean place, the staff was polite and the the atmosphere was welcoming. This is probably my favorite burger joint out there. read more

This chain fills it's niche- American burger joint - in wonderful ways. The fresh ingredients cooked on the spot make it work. Delightfully greasy and messy. And the staff is trained well to be friendly and attentive. read more

This is definitely the best Five Guys that we've ever visited! Although I've been to other locations and although the recipe is supposed to be the exact same, their burgers are soooo much better! Once you taste them, you'll be passing 2 other locations...just to get to Loganville....and it'll be soooo worth the trip! read more