For a chain restaurant, Panda is usually pretty good. Towards the later hours of the day, certain items start to run out and you get the impression they don't want to bother with cooking more. This usually only applies after 8:00pm, in my experience, so it can be a bummer if you can't eat until late at night. Service can be hit or miss, as they don't seem to staff it enough. Usually one person is working the kitchen and the other is running the register and making your order on the food line, so expect a wait if they are busy. Overall, not bad for a chain. read more

I don't tend to leave reviews, especially for places I enjoy so much, but the last couple times we have been to Panda Express the cream cheese Rangoon have been WAY overcooked to the point that they are burnt and horrible. It's happened SEVERAL times and isn't worth paying for such terrible quality. Every other Panda Express I have been to can cook them correctly, maybe check the amount of time in the fryer! read more

Panda Express - Chinese Near Me - Lawrence, Kansas

My kids love Panda Express, but the last few times that I have been here, they are so rude, and unprofessional. The other customers waiting on food always comment on the staff. After my experience today, I decided that we are done getting food from here. read more

Went to the Panda Express the manager on duty was rude and unprofessional chow main was nothing but veggies. told me that's all we are making for the night but had a fresh pot of rice. read more

Panda Express - Then put my premium item in the box instead of the teriyaki chicken, which usually goes in the box - Chinese Near Me - Lawrence, Kansas

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I'm not sure why I keep trusting Panda Express as a franchise to grant me any more than a mediocre experience. 30 buckeroos for a pretty good Strawberry Fanta and a flavorless pit in my stomach. read more

Do not eat here- we got very sick. Fried items tasted of rancid oil, rice and noodles gummy, food tasted old and terrible. I believe it was "prepared" earlier today and not consistently kept at proper temperature. read more

Panda Express - Crab Rangoon chicken egg roll and bowl of honey sesame chicken with fried rice and chow mein. Horrible - Chinese Near Me - Lawrence, Kansas

I understand why you're rated only two stars. Service is horrible. I wanted the lo mein they said they had to make it And it would take seven minutes so I waited and waited and waited instead of making the lo mein he was over there making the fried rice. Which they told them people 10 minutes so I thought mine would be done before that. No, I waited 20 minutes and it was lunchtime. I feel that you should have these things ready, especially for lunch Also, the lo mein was not as good as it was I should never have to wait that long read more

Only go during lunch or dinner time. otherwise the food will be sitting for some time under the heat lamps

Consistency. Sure one in every handful of times you visit you are left wanting more, but every other time is usually the same service and quality. 4/5 read more

If there was a way to do zero stars I would, my food was awful and I will never come back again. It had a weird taste and didn't smell right. Don't recommend coming here. read more

Pretty much non-existent air conditioning spanning months. Multiple visits it is incredibly uncomfortable to dine in. I don't know how anyone works indoors in this hot oven the air isn't really moving in. The food is decent to get at certain times of the day. Sometimes the fried crab rangoon and egg rolls and spring rolls are overcooked and hard. I usually get the noodles and sweet fire chicken. read more

Decided to take a midday lunch the atmosphere was calm the food looks appetizing and it was hot and fresh the order consisted of two bowls one with orange chicken and fried rice the other with fried rice and sesame chicken with an order of crab raccoons in one chicken eggroll food was awesome and extra sauce was needed read more

Panda Express - Sesame Chicken Orange Chicken Side Fried Rice Side Fried Rice - Chinese Near Me - Lawrence, Kansas

DO NOT ORDER ONLINE/MOBILE, THEY WILL SCREW YOU EVERY TIME. Four drops of chicken for $5.20 on my last order. I have know idea why I even went here, I have never actually had anything I'd consider good, it's barely eatable. The staff is always lost, granted you'd have to be an idiot to work here so don't know why I'd expect any resemblance of service. This restaurant is a joke. It's sad that so many good restaurants have left Lawrence and we are left with junk like this. read more

The food had obviously sitting there awhile. soggy vegetables rubbery meat. Some of the rice was actually hard as a rock. I know 4:00 on a Sunday is an odd time. But they should have the freshness thing down by now. It hasn't always been this way. I think they have trouble keeping workers. Maybe it's a shitty place to work and they are under paid? That's a sure fire way to have people not care what they are serving. read more

Bad service, veggies overcook, they forgot my extra plate, I didn't realize that I had not gotten my plate until i got to my house

Different out here than on West Coast. There, all the help seems to be Asian kids. Here, none. This Panda Express seems to overcook all the veggies. That may be why. Also, the noodles here aren't as good. Maybe because fewer customers and so the noodles have been out of the wok much longer. read more

Supposed to close at 9:30 so you would think you can get whatever you wanted until then. Nope went in at 9 and they had hardly anything and you couldn't get anything else. Beyond upset and disappointed! They staff there treated us very rudely as well! read more

I love stopping by here for a great lunch. I can have just a little or maybe a lot for a reasonable price. The service is nice and always with a smile.Maybe not fancy but clean and pretty quite. read more

Burnt chicken and so many people walked out. Probably 1/4 of the menu items were ready. read more

Panda Express - Very burt chicken. - Chinese Near Me - Lawrence, Kansas

Unimpressed. Decided to try out this location yesterday and noted that some of the food appeared burnt, especially the egg-rolls. Most of the employees looked annoyed to be taking food orders or even being at work in general. Got my food regardless and managed to find one of the very few clean tables near the front of the restaurant, every other table was dirty, which is concerning to me. If it's ok to leave the lobby a mess, how does the back of the restaurant look? Just a thought. For this experience I will be leaving my rating at the 1-star mark until I return to see if any changes have been made. read more

I was at the restaurant on 7/7/23 and the manager, Juliana, refused to take food orders unless they were on-line which takes the app. The server asked her if he could serve us and she told him no, only if it's on-line. She was rude and very downgrading to customers. Don't eat here. I ended up walking out without food. read more

When I got here that told me that they would not take my order but they would only do online orders and so now they make you have the app to eat there now WTF and the manager that was there the night of July 7 definitely needs to know how to help customers out and not to be rude. I don't want to be a customer at this restaurant ever again. The man at the counter wanted to serve me food but the manager said on on-line orders. read more

In evening shifts at least, the employees these past months have been kind and excellent. However, if you come between 5 and 7pm, they are very busy fulfilling phone orders, and the line & wait inside will be quite long. read more

This Panda location has the worst food I've ever tasted...and I travel!! The food all looked dry, hardly any selections and the serving sizes were pathetic!! I'd expect more from this franchise. read more

Unfortunately, this is the only panda express in town. The food is good and every now and then I get a craving for it. thing, each time I go in, they are out of something. And I mean, like utensils, chopsticks, at one point they were even out of bowls, and they had to put everything in to go containers. Today I went there shortly after they opened. There was no ice in the ice machine. So I asked her if she had any cold drinks that I could purchase separately. But she didn't have anything. I took my cup, and I went to get some ice tea that I knew would be lukewarm. There was no ice tea. I don't drink soda so I ended up getting lukewarm lemonade. it's interesting, they advertise for a store manager that pays up to 100,000 a year. For $100,000 a year I would expect the store manager to run a much better operation. This particular restaurant has not had chopsticks and probably the last two years, it's very poorly run read more

I used to go to this place quite a bit when they first opened and he recently I just hadn't been interested in eating any of their food due to previous locations having lukewarm food, dirty tables, and workers who acted as though they did not want to be there. I was wanting something to eat on the way home I looked over as I was driving down Iowa and saw panda express and decided I would go in. First of all I got to be honest I don't like the location, and it really doesn't have anything to do with the food. It more has to do with where it is sitting. Although it sits close to a main road, the back of the building faces the road which means you can easily drive by it and not see it if you're not from the Lawrence area. It is also one of the only Locations I know of that doesn't have a drive-through. All the other panda express is have drive-through's except this one, which can become a problem if the weather is not in agreement with your stomach. This place is very busy, when I arrived I literally had to stand outside because they were online orders as well as walkins all waiting to be served at the same time. This alone made it hard to social distance. However the food was freshly cooked which is something they're not really known for in previous times. The staff were very friendly, their attitudes were well in place and it seemed as though they were happy to help, which this also was not the way it was in previous trips. To sum it all up, I don't think I'll come back to panda express mainly because of the prices, but as far as them stepping up their game a little bit from the last time that I had been they seem to step it up a little bit. read more

Panda Express - No indoor dining - Chinese Near Me - Lawrence, Kansas

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Ariana and Omar took great care of us! Very friendly staff with patience when we were not sure what we wanted.

Panda Express is an excellent place to dine and share the joy of food and community. You can stop in anytime and grab a bite of the delicious food they have to offer. The staff are friendly and hard workers, and they care about the customer service. There are times when they are busy and have long lines, but they do their best to accommodate customers and work efficiently to get orders out on time. Panda Strong! read more

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I was served by this guy Marco, super nice guy. and a good person all around food was kinda mid but you can't win them all

I never leave reviews, but this is literally the worst run business ever. They never have the popular menu items ready, there is always a wait. Don't order online, because everyone else in line will get their food before you even though you ordered 20 minutes prior. The employees never apologize when there is a wait and there always is. The food is too good here for this bad of service. Figure it out. read more

Purchased food and drinks. Went to fill up cup and no ice. Cashier who just sold me the drink says oh yes the ice machine is down. Went to get pop with no ice and no carbonation. She said yes they are working on that and hung a sign on the machine you see after you paid for a drink. I asked if I could have a bottle of pop from the bin. She said I will have to go call my manager to ask. She checked out more customers including fountain drinks before calling. Never said a word to them. Came back and again checked out more customers with drinks. I was halfway through my meal and asked if I could get a drink I paid for. She said I could have one bottle emphasizing the one like i was being unreasonable. I paid for two. It was carbonated but hot. I filed a complaint and they offered small entree to make it right. Bill was $32. What annoys me most is they don't seem to feel it was wrong to keep selling drinks that they know they are not going to give you. read more

I love their food but service is not very good. We've had long line of people waiting to be served but they only had one person taking orders and checking people out while couple of employees are casually having their late "lunch". We were all frustrated with the fact that none of them cared enough to help with one guy that's running all over the place. read more

We stopped by to see if this store improved on their food and cleanliness. The serving staff all seemed to have the same name. All the servers had the same name on their nametag. We ordered teriyaki chicken and orange chicken with steamed vegetables. I was told they do not have any more vegetables. I pointed to the sign on the serving glass that states "if we do not have what you want, we will make it." They acted like it was a bother, but they started making some. I did not want to wait, so I asked for rice. It was very chewy. I did not eat it. Bottom line, your restaurant is not customer friendly, some food on the line is burnt or not available, and someone needs to clean the tables and floors. Your staff acts like they are very bothered to serve any food. I do not plan to go back to this store. read more

Waited in line for 15 minutes. Two people only working and one was cooking. When it was my turn to order, I asked for the mixed greens as my side. They didn't have it. Very frustrating that you advertise a healthy side but don't have it available. read more

Had the worst experience at this location yet. Online order not done when we got there, cashier pretty much avoided eye contact with us until all the people in line were checked out (what's the point of having a walk up order ahead spot?!), only got a sorry and a little giggle. Not funny man! Got home and our Rangoon is burnt and no sauces like we requested. Super thumbs down for this place! read more

When it comes to Chinese Fast Food, Panda Express is usually a safe bet. Location and staff can make your experience enjoyable or turn the visit into a nightmare. Don't expect grade-A quality Chinese food often found in San Francisco, New York, Chicago, and other big cities. We all know the saying: "It is what it is." The new Lawrence, Kansas location is not much different than all the other Panda Expresses. Tons of dark meat (chicken) selections, chewy beef dishes, unimpressive and salty rice dishes, overly sweet orange & sesame chicken dishes, overcooked veggies, sometimes greasy, sometimes dry dishes, and on and on and on. Oh yea, for some reason the Panda Express soda fountain drinks are always too syrupy and sweet. My recent meal wasn't terrible by any means. Rice, noodles, chicken, veggies, and crab rangoon. It was ok, but not outstanding. Always feel the need to run home and brush my teeth after eating at certain Chinese places. Can't explain it, but some of you know what I mean. So why 3 stars? Well, Panda Express is a big hit with young people and teenagers. Lawrence is the perfect town for Panda Express. They are always bright and clean establishments with plenty of hot food. Be sure to save your receipt and participate in the short survey in order to get a free entree on your next visit. Not the cheapest place in town, but I'd rather eat at Panda Express than Hy-Vee's Chinese Kitchen or some of the other disasters in Lawrence that offer so-called Chinese food. By the way; one of the best dishes ever served at Panda Express is their annual offering of 'Firecracker Chicken'. It's all white meat (breast) with a nice kick of dried red chillies found in East Asian cuisines. Why one of their best dishes are only offered occasionally, I have no idea. read more

We decided to drive clear across town to eat here tonight. When we walked to the counter, the girl said welcome to Panda Express, what can I get you? I asked for teriyaki chicken, she said we are out of chicken....like, no more chicken tonight. I said ok. I should have left right then. My family ordered and the chick filling the plates acted like we were putting her out. Then she looked at me again and said welcome, what do you need? After we paid an arm and a leg for food we didn't come there for we started to eat what was possibly the worst food I have ever had. After about 7 minutes, they put out more teriyaki chicken! Unbelievably rude help, and horrible food! We are done with Panda Express. read more

bad slow service, would not recommend especially if you are trying to be fast. waited almost an hour for my food.

I know that this is 'fast' food but it is terrible. Crunchy brown rice, snotty attitude from the persons dishing up and pushing food on my kid I didn't want her to have. My vegetables were raw, not tender crisp even. The rangoon are so oily and the filling was dried. These leftovers are going in the trash. read more

Panda Express - Left overs for the trash! - Chinese Near Me - Lawrence, Kansas

This had to have been the WORST food I have ever had. It is VERY generic and had absolutely NO flavor. A lady cleaning the floors asked how everything was, I told her it was the worst I believe I ever had and she was like seriously in a friendly manor then asked my husband whom I was with if he felt the same way. He said "pretty much, yes". She said she was sorry and asked if I would like to try anything else. I stated Oh lord no. I paid for this and I am just going to have to get through it, but I will never be back. read more