Ok. My wife was eating here for the first time. She was skeptical, I assured her that Panda Express was awesome. My wife asked to sample a small piece of chicken and the server said no , we don't give samples. She ordered , ate , but didn't feel the service was based on "the customer is always right " philosophy. I'm indifferent about this, but just thought I'd warn y'all! read more

The food was great. I like that it's right off the 175 when heading home to Gun Barrel. Thanks for being there.

The portions are good and the food looks fresh. It is very good tasting.The service is good as well.

Service from Doris was horrible at this Panda Express. Shes so rude and sarcastic. I've been coming here a long time almost 11 years. I've never ran into her. Oh my she's the most horrible employee-- just find out she's the lead . On the other hand Sandra and Fabiola were the best. If it wasn't for them. This would be the last time we come here. I've dealt with Sandra before and she represents Panda Express like it should be done. She should be the lead read more

Panda Express - This is Doris the supposedly leader of this Panda Express. She's rude and sarcastic. - Chinese Near Me - Kaufman, Texas

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Ordered a Cub Panda teriyaki chicken per the picture on their menu. What my son brought home looked nothing like the picture. The menu container showed a 3 compartmental box. What I received had only 2 compartments. One with noodles and the other was supposed to be teriyaki chicken, but did not look like chicken or taste like chicken. I hope my little dog likes it or else it goes to the raccoons. read more

sick and tired of them not putting sauces in the bag and twice no fortune cookie. The girl who answered the phone did not care and hung up on me Now she won't answer the phone . She just lets it ring . Not very good business I will not go back and I will tell my friends I expect a full refund because the food itself was quite pricey and I couldn't eat some of it without the sauce . No stars only reason is it won't post without one. I mad! read more

Very disappointed with this location. I took my family for dinner. My son got the beef and broccoli bowl with rice. $10 for the bowl got to the table I look in his bowl bc it was overloaded with broccoli and rice. I dig through it there was maybe 3 small pcs of beef. I take it to the counter there is no manager but the shift leader tells me they only give 5 pcs of meat bc it's a healthy option. This store was great when it opened. Now not so much! read more

I went up there march 12, one lady was making my food I asked for extra orange chicken when I said that. looks like she added a lot more rice than chicken I wouldn't recommend this panda and the lady was very rude she didn't say anything, if upper management sees this yall need new employees cause this is very bad customer service. read more

This location has a very bad manager is alway out of one thing at least today was chow mein which is a big deal one of the employees is always stepping outside to smoke even with customers in line but well I hope they get better cause my family likes to come here at least once a week read more

Service is usually good. Sometimes they are out of certain Items. Overall, it's fast food :)

Online order was all cold. Arrived at the time they told me too. Didn't even put napkins or silverware in the bag! I mean it is fast food. They should include utensils lol! read more

I visited this site on Monday March 8 and received horrible customer service. Even though it was well before 12 noon they were out of several items with a nearly 10 minute wait. The employees were very rude. I see there are several other bad reviews of this location. I should have read them before I stopped. Also, the employees were wearing masks yet none of the food handlers were wearing gloves. I would think gloves for food handlers would be just as important as masks! read more

Panda Express - Employee seems to be happy that he can sit and eat but I can't. - Chinese Near Me - Kaufman, Texas

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Worst SERVICE EVER !!!!! Pullled thru drive thru no cars in line set there for 3 minutes after saying hello I reeves engine she came on took order . I pull up and she begins to be rude telling me to never rev my engine up again because they wear headsets . I told her if they would haven't made me set for a while I wouldn't of . Needless to say we cancelled our order and when I asked for the manager she told me Dee is on break . Tried to call no answer . read more

Came for lunch today and they only have one white meat chicken option. Not sure why they've chosen to limit the menu to lower quality dark meat. It also amazes me how they are able to find the most unhappy workers in Kaufman. My colleagues and I won't be back. read more

Okay I have been eating at this location since they opened. But this evening I was so grossed out that I left the order line and walked out without my order. One of the cooks let out a full blown sneeze while cooking chicken in the big wok... wiped his nose with hand and continued to cook. I saw the sneeze spray the entire area... not cool at all. I'll never be back read more

I've had pleasant enough experiences here, however today either the Manager did not come in and let the staff run amok or they are all on drugs. They were out of egg rolls. Not happy but not their fault. Ordered an entree that they said would be 7 minutes before it was ready. I like fresh food so that was also ok. What is not ok is that after I waited the 7-9 minutes they failed to put the entree in the container. It's a 15 minute drive so when I got home and realized they had left it off I called to tell them and was actually going to happily drive back to get it because mistakes happened. They hung up on me the first time and the second time they picked up and set the phone on the counter and proceeded to laugh about the call. The District Manager will ABSOLUTELY be getting a call from me Monday. This is the most disrespectful display I've ever seen..... Still waiting for them to pick up after 30 minutes of sitting here. read more

This restaurant is a nice addition to Kaufman to add some variety. Food is pretty good and the employees are very nice. A simple ordering process in which you tell them what you want on your plate and then you pay. read more

Have been very disappointed lately with this one. The last 3 times we have gone, they have been out of at least 1 thing we order. Usually the egg rolls. We end up waiting for something to be cooked each time. Either need more people or someone who is better at keeping up with what's needed! read more

Ordered the new sweet and sour chicken only to get home and the lids weren't on the containers so it was stuck to everything. Huge mess and their number isn't listed on this page. Bad experience, I'll have to find the receipt and try to salvage this mess. read more

Citlally was VERY rude. I made an online order so I would NOT have to wait in line. This is the point in an online order to NOT wait in line, to grab and go. So I go straight to the window to pick up my order, like anybody else would. When I get to the window I am greeted by a very rude employee, Citlally. She proceeded to demand I "next time wait in the line and tell us at the intercom you're picking up an order, so we can have it ready" why would I wait in a long line and tell u I'm picking up an order then proceed to drive right up to the window. Those extra 3 seconds at the intercom gives you time to get it ready? It should already be ready, you just grab it and give it to me. But instead of doing that CITLALLY proceeds to roll her eyes at me, talk over me, and close the window on me multiple times. Food Is good but employees are very very rude and intellectual. This is not the first bad interaction I've had with an employee at this location as well. read more

Went to order through the drive thru at 9:30pm on a Monday but was then told that they're closed, although operating hours state they don't close until 10pm. The drive thru sign was still on as normal. The 2 cars behind me also got turned down and ended up following me to Whataburger. read more

Shout out to the manager Rob who was working today. I had a problem with my order, but he quickly apologized and made it right. I was very impressed. read more

This place barely deserves a star from what happened this evening.Went there because the operating hours say 10:30am-10:00pm.The doors were closed at 9:15pm.Went to try and open it and the young employees were laughing as if it were a joke that it was locked.I even attempted the drive thru.Horrible way to conduct business.This location will not last long if they do not correct the hours and or get employees that are respectful towards paying customers. read more

Went to this Panda Express and the orange chicken is always dry tried it two times and both where very dry. Another thing Is ordered fried rice and 3/4 was there other than that everything else was good. read more

The customer service is decent and the place is always super clean but the food here just isn't good compared to other Pandas. The Chow main is ALWAYS different! It either has to many vegetables in it or the noodles are dry. The Teriyaki Chicken always tastes funny and it makes me not want to eat it. I'm sorry, I don't normally leave bad reviews but I feel like this problem needs to be solved! read more

Never had a bad experience. The restaurant is clean and the food is hot.the workers are always friendly and the environment is nice.

food is never thoroughly cooked when i receive my food, i ordered orange chicken and honey walnut shrimp only to catch food poisoning.