This has usually been one of the better Panda Express locations in Central Texas but no longer. The manager seems to have lost control of the meal service. Many items had run out and my Beijing Beef had been out too long. This restaurant needs help! read more

Waiting over 30 mins for a pickup order. This has been typical the last 4 or 5 times my wife and I have tried it. This location needs a larger kitchen with more staff and better organization. It's pretty clear they simply can't keep up. read more

Went with a door dash delivery of orange chicken. Panda is always hit or miss, but tonight they missed by a mile. The chicken was over cooked to rock hard texture. Not one piece was tender. Not one piece was edible. Does the manager not do random checks for food quality? Obviously not. The Killeen Curse has spread to Harker Heights. read more

Some of the workers who are the drive thru are Rude and the food is mediocre. Tried different dishes and I really don't like it read more

I was hungry so I wanted to try Panda Express. It's ok. To be honest it's not the kind of Chinese food you get from a Mom Pop Chinese restaurant. I ordered Broccoli Beef and Chow Mein Noodles and it was a bowl. I also added one egg roll. I already lowered my expectations before ordering. BROCCOLI BEEF It was not salty enough. I mean it didn't have that deep umami flavor that I'm used to. Pretty bland. I normally don't look for soy sauce when I eat at a real Chinese restaurant but this bland dish needed it. CHOW MEIN NOODLES I guess they cook the noodles super soft. To me I think noodles shouldn't be an overcooked. Too soft for my taste. EGG ROLL Surprising that the egg roll tasted the best out of everything else. I've tasted better but it will have to do. Those of you who decide to eat at Panda Express... lower your expectations if you are exposed to Mom/Pop Chinese restaurants. I lived in California and I ate Cantonese cuisine almost every week. I also cook Chinese Cuisine as well. read more

The lady taking order was very rude, I think she don't like her job at all. She gave big sigh right after taking my order.

Jose was a top tier helper I will always come to this panda best customer service I've experienced in a while.

The staff was so loud, laughing and carrying on in the background we couldn't hear at the drive thru. The order was wrong on the receipt!!

I used the app to order my food since I was at work and worked 12 hours. I wanted to grab my food and go home. I ordered it an hour early for a later pick up tone. I arrive and of course it's not ready and had to wait 15 minutes. On my food order I asked for my rice to be in a separate container and as I'm watching the employee make my food of course he starts to put it all in the same container so I had to shout across the restaurant for him to read the ticket and make it separate. The rice was cold and unflavored the whole reason I get fried rice and pick out the peas is because it has better flavor than the regular rice. Don't think I'll go back to this store I'll go out of my way to the temple one. read more

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Would love a call from the owner or corporate. The food good the build good! The people who work there to include the manager! Well they wanted to fight us for letting them know about a problem! So it did not mater how good the food was or how nice the building was!!!! read more

The beef broccoli was not very good the broccoli was overcooked. I ordered fried rice and noodles got only rice and not much it seems they forgot. Also waited for my food over 30 minutes after told to park in the drive through parking area waiting for my food to be delivered to my car which never happened until I went inside by that time the food was not as hot as supposed to be. read more

The girl who took my order in the line was incredibly rude, you could tell she was annoyed and had an attitude towards me as well as when she was taking her anger out on the surrounding environment, not friendly in the slightest. The girl ringing up my order with the long black hair was great. She was the one that saved this from being a 1 star review. She had such a welcoming presence and seemed like she was happy and having a good day. Overall, the food is good, the place is clean, but some of the customer service needs to be worked on. read more

So, I'm Filipino and one "must have" during a birthday celebration is some kind of noodles. Well... it was Big Bro's birthday, but all he wanted to do was hang at home all day (because it was football Sunday.) Their go-to Chinese place did not open on time, so we pretty much didn't have a choice but to get noodles here. (Yes, we were in a bit of a rush because kick-off was about to happen!) For the first time in my life EVER, I actually found something small in Texas: Panda Express "large" to-go boxes. Small AND pricey. I felt like I was in LA for a second. But being in a hurry, I just went ahead and got a couple of their noodles ("large"), an order of orange chicken and a few rangoons. Got home and got a serving bowl for the noodles. Interesting: there was more cabbage than noodles in these damn things. They also forgot to give us sauce for the rangoons. Ugh. FOOD: 2.5 (too much dang cabbage on the noodles!) SERVICE: 4. VALUE: 2. PARKING: Private lot. PLENTY. OVERALL: 2.75. I'll admit, the food wasn't too bad. I just didn't feel like it was worth what I paid. There'll be better planning next time. And that'll most likely not include a stop at Panda Express. Well. Not for noodles, at least... read more

Panda Express - Two orders of large noodles. More like cabbage with noodles... - Chinese Near Me - Harker Heights, Texas

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I am very disappointed with my order , I paid extra for the firecracker steak and shrimp and I only got One Piece of steak !

My mom just went and ordered food for us and I now see why their overall rating is a 2. I strongly believe if you don't like your job please quit, you work in CUSTOMER SERVICE! The young lady on the headset was very rude and unprofessional while my mom was trying to place the order. Once my mom proceeded to the window to retrieve the food she was starting to ask for some sauce but was cut off mid sentence and told "can you look in your bag first because I have every sauce in there." We called and spoke to the Assistant manager Braydon and he said he'd handle it but we're going to speak to someone above him tomorrow because you don't speak to people that way. read more

The lady who I am assuming was the manager (she wore a visor with multiple pins around it) was extremely rude and dismissive within the first two seconds of interacting with us. I kindly asked for something and she proceeded to rudely tell me they don't have it and slam utensils down. She also was cursing to her employees right in front of me & multiple other customers. She is completely unprofessional and rude. Will NOT be coming here again. read more

Pretty decent , ordered through DoorDash . Noodles a little dry but that's what happens when you order before closing . I would eat here again! read more

Panda Express - Sweet and spicy chicken , orange chicken , greens , lo mein noodles - Chinese Near Me - Harker Heights, Texas

Why is this Panda Express so light handed with the servings? Like the plate isnt even filled up. Its disappointing honestly especially since the cheapest plate is +$10. Oh and send utensils with delivery orders please. read more

Panda Express - a takeout container with noodles and meat - Chinese Near Me - Harker Heights, Texas

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I came to this place before. but this place had gone down the drain. Food is awful. Rice overcook and bland. not even soy sauce could fix it. 7 people talking over each other, and dining tables filthy. same with trash cans. no more samples, poor customer service. Treatment is appalling, even to military town standards. Would not Recomend read more

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I walked in at 6:20. There was one lady making a plate it appeared to be an order that was placed. Another gentlemen that was sweeping and about 4 others behind the counter. I walked in and stood there for 5 minutes without anyone saying anything. No other customers inside either. I then see another gentleman walk out the restroom with a headset one. Still nothing. They are talking and laughing amongst themselves. Not even a hello, we will be with you in a sec, just a moment, sorry for the wait, nothing. I just walked out. Times are hard and things are expensive. I should not have to beg to be served. read more

The chow mein was perfection with crisp cabbage and noodles perfectly cooked. The orange chicken was crisp yet juicy and flavorful. The string bean chicken breast chicken was tender and savory while the string beans were deliciously crisp. read more

Panda Express - Chow mein, orange chicken and string bean chicken breast. - Chinese Near Me - Harker Heights, Texas

bad Ambiance Since I entered and asked for my order, the boy in the kitchen was looking at us badly. We asked for our order to eat inside but the boy and his intimidating look did not let us eat comfortably the entire time we were in this place. read more

I am completely disappointed in the service and food at the Killeen Texas Panda Express. The Drive thru girl was very Rude and rushed us along without direct answers. We received our food only to find my granddaughters teriyaki chicken was seriously burnt black and now poses a choking hazard to any two year old. I opened my sweet fire chicken bowl to find bottom of the pan burn scrapings all throughout my food. It's concerning given the ongoing health crisis. read more

Panda Express - Burn scraping that were found in my sweet fire chicken bowl - Chinese Near Me - Harker Heights, Texas

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I get it... we are having the whole covid 19 but the workers need to not be so rude... I order the entire family a plate and seems like they gave us the last of the stuff never seen such poor services. .. the rice lets just say I didn't even get a cup worth they just spread it out to make it seems like a large amount & the kids lmao . So disappointed.. read more

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Very noisy and have to wait for foods to be prepared. Calling ahead does no good. Food is served hot and tasty. Just tired of never having items ready. Went back on 6-1-20. Only drive thru open still. Ate in car. read more

They close early all the time... I get it last 20 minutes is a no go common courtesy. But a whole hour come on bro...

BAD SERVICE BAD SERVICE BAD SERVICE BAD SERVICE!!! I get it, everyone wants to go home when it's almost closing time. I get the whole customer service industry. Basic respect isn't hard to give out. The people who work here are just damn rude. Lady in the intercom had so much attitude when we just pulled up and the young man just hands off our food with no care! Hope y'all fix yourself read more

We ordered a meal with orange chicken, honey almond shrimp with white steam rice, single bowl meal with a side of fried rice, cream cheese rangoons, and eggrolls. When we got home opened the orange chicken it was brownand over cooked, we got 4 containers of sweat and sour sauce...no cream cheese rangoons, eggrolls and soy sauce. Yeah...soy sauce...really. so my husband calls and this female argues with him that she put it in there. Now I figure this chick must be high as a kite because who puts 4 containers of sweet and sour sauce and no food to go with them...or soy sauce...I understand that its not authentic chinese but really...and my orange chicken must have been sitting there for hours to be this brown...TERRIBLE SERVICE ON SUNDAY NOVEMBER 26TH 9PM. Update: 10:40pm...after my husband went back up there, the female admits she messed up and then refunded our funds...however its too late now to find somewhere other than mcdonalds to get food. She didn't even give him soy sauce, SHe said they already put it up ..WTF. read more

Panda Express - Brown.....orange chicken...and 4 aweet and sour with no cream cheeae rangoons or egg rolls...no aoy sauce...by the time we go back food cold - Chinese Near Me - Harker Heights, Texas

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Chicken was spoiled. It stunk and I spit it out. This place never gets it right. I'm done.

We went to Panda Express around 6 on October 18th. The staff was attentive, kind and quick despite being really busy. Thank you for being awesome! read more

Management is horrible at this location. Very unprofessional and the store is a mess. Nancy is rude and she clearly has no manager training or management skills. I used to be a huge fan of Panda Express but I will not ever go again after the unprofessional interaction with Nancy. The store was filthy and the manager had nothing but excuses as to why. The bathrooms are disgusting, staff eating behind the counter, and the work area was filthy. Bad bad bad! read more

VERY UPSET! DISSATISFIED. DISAPPOINTED!!!! I've been using UberEats since I've lived in SF Bay Area, Los Angeles area and now I'm in Killeen, TX for military. I am sick and needed food. Panda Express was my go to.. NOT ANYMORE! This is THE WORST PANDA EXPRESS location EVER!!!! Whoever was the chef/cook 2/6/19 5:30pm should retire. My order came out BURNT!!!! All my crab rangoons were burnt! OVERLY SALTY! It's unacceptable! I spent $40 on a single order and it left me upset, and hungry! I will never come back to this ever again! It's a shame this is the only Panda Express in my area but because of the quality of the food, I'm happy to say bye-bye!!! The crab rangoons tasted SOOOOOO much different I literally asked my husband if I was being pranked. Needless to say, we didn't bother finishing one piece out of 16 rangoons I ordered. IT WAS SICKENING!!!!!! 5 people attempted to eat it, and therefore there will be 5 of us not coming here and 5 of us you will get 0 star and unappreciated reviews from!!! read more

Panda Express - DISGUSTING SALTY AND BURNT "CRAB RANGOONS" - Chinese Near Me - Harker Heights, Texas

Food looks and smells good, chefs throwing down in the kitchen but my order was 30 minutes late. I get that it gets busy so I waited. But my Rangoon's and eggs rolls sat in the plastic bad for over 20 minutes and looks no good so I asked Gabby, the cashier, if I could check them. She looked at me with a rude look and rips the bag open in front of me, grabs all the contents and throws it in the trash. Then proceeds to angrily get me fresh items. She was rude to a door dasher and had an attitude with her coworkers. My family and I don't eat out much at all so to come out and get treated like this is ridiculous. DON'T LIKE YOUR JOB THEN LEAVE! read more

I was totally disappointed in Panda Express after my visit yesterday evening. I started to order my food when I noticed one of the workers spraying bleach (or some other cleaning product) around open food. I asked her to please not do that around my food and she told me she was wiping up teriyaki sauce the other worker spilled while making my plate. I again told her that was wrong to do because people can get sick (why should I have to explain this). She stopped but put the chemicals right next to my food! To top it off she didn't wash her hands but immediately started making food for the person in the drive through. The cashier tried to give me a quick apology but I really don't think she cared. PE needs to really do some cleaning up at this location because it has gone down hill: the food seemed old, the practices are unsanitary and the workers have attitudes. read more

Panda Express - Notice my food and the spray bottle - Chinese Near Me - Harker Heights, Texas

Worst Panda Express location I've ever experienced. When I came in I was ignored by two employees who didn't want to welcome or assist me. The place was not busy, I waited 5 minutes at the counter before someone came to take my order. When I asked for sweet and sour sauce the drive thru worker came and took it out of the hands of the employee that was getting it for me and put it with their drive thru order. I've never seen such terrible customer service other than at a Burger King. The fountain drinks never taste like an actual drink. You either get soda water, or just syrup. The food had no taste at all. The bathrooms were dirty. I would recommend not going to this location and avoiding a bad experience. There's a few other decent places nearby to go to. Following up on this review. Haven't been here since my last review (7 months ago) and the place has gone down hill. Ridiculous long wait when it's not busy. A receipt paper in the broccoli beef, tasteless soggy food, and bad service. My family had to wait for the orange chicken to finish cooking. 10 minutes later they had fresh orange chicken but cold rice which was undercooked, and their other entree was cold too. This location should be avoided at all cost. Bad service, bad quality food, dirty tables. If I could give no stars I would. read more

The food is fine, it's the same as all other locations so no issue there. But the service? Absolutely terrible. I've been to quite a few other locations which were great, especially the Round Rock one but this one is an absolute disgrace. I've given it a chance many times, at all different points - months apart, lunchtime, dinner time and of course off hours which I always aim for. It's always the same deal no matter what; the wait is absolutely forever for no reason (why is that the case on off hours with no other cars in line?), no apology, and no manners whatsoever. No "please", "thank you", nothing. These people need to get a lesson from Chick Fil A employees. They seem to have a serious attitude problem and the one cashier I've gotten now that I've gone twice in the same week is definitely high. Every single time I've gone they have loaded up what I ordered with rice or noodles, putting as little meat/chicken that I ask for that they can get away with. It's laughable. Can't say the same for Round Rock or other locations. If I didn't have a baby that I'd have to take in and out of the car I would just go in to avoid this. Not sure where there is another Panda in the area, I haven't googled that yet. If there is one relatively close I'll give that a try but if not looks like I'm done with this business unless I'm going out of town. read more

I'd give zero but yelp doesn't give that option. Ive eaten at Panda many many times. It never takes long to be served even when they have to make something fresh. After a long day, we placed an online order. It said it woupd be delivered in an hour...which is absurd. An hour plus later and a phone call, the driver just picked up our order. The eta then swapped back and forth 20 min. An hour and a half later we get notified it's been delivered when there's no vehicle or person to be seen anywhere near my house. He finally pulls around the corner and brings me my food along with tons of excuses about how it's not his fault (door dash guy). I don't care whose fault it is. My food took way too long, and (SHOCKER!!) it's cold! Screw you, Panda AND Door Dash!! read more

My boyfriend and I were craving Panda since we always had a good experience when it came to their food. This location was definitely below the standards we're used to. I ordered two plates (1 side and 2 entrees) through the drive thru. My boyfriend's plate was okay but mine was definitely jipped. I ordered half rice and half lo mein with Mushroom chicken and Angus Beef Steak as my entrees. What pissed me off was that upon opening my box, my food was practically thrown in the damn box. Then to make matters worse, the servings for both of our meals were really small for what we paid, which was very disappointing. I understand it was busy around the time we came but the employees should be more concerned with quality rather than quantity. At least take the time to make the sure the presentation of the food is decent and that customers are given fair portions. I'm a firm believer of "You get what you pay for" and for $23.71 for two plates, I think we deserved a decent presentation and servings of food. I literally had only 4 pieces of steak and 4 pieces of chicken and the rest of the already small servings were vegetables. Every time I've gone to Panda Express, I'm used to my plates being so full that I'd have enough for leftovers, but not at this location, I was still hungry after eating my plate. The only reason I gave this location two stars was because the food was okay, but definitely not the best compared to the other Panda Express locations I've been to. read more

Panda Express - Plate with mushroom chicken and Angus beef steak. - Chinese Near Me - Harker Heights, Texas

Worst customer service ever. Gabby was especially rude. When I asked for the manager she said she was the shift leader. I'll drive to Copperas Cove before seeing this place again. I left my receipt on the counter as I didn't want it. She said there's a trash can over there and pointing to the other side to the drink counter. Her whole attitude sucked. I've been a secret shopper fa restaurant and she sure didn't pass the test here. I will be contacting the manager regarding her. read more

I utilized a delivery service to place an order with this restaurant. I specifically requested that everything be made fresh, and that the shrimp be fried extra-crispy. Thankfully, I was able to communicate with the driver, because when she got there to pick up my order, they were going to take food off the service counter out front rather than cook my order fresh for delivery. No way in hell am I going to eat food that has been sitting there a while and then still has to be driven 4.6 miles to my home for delivery. When it's ordered for takeout, you make it fresh! The only reason I gave this place one star is because I had to be able to do so in order to make this comment. I am a big Yelper, and they screwed up royally here. And it was a $45 order. Epic. FAIL! We will never ever frequent this restaurant, and we have always loved PE. Check out all of their other reviews! I should've come here first. Live and learn. read more