We really want to like Panda Express. The food is usually just what you would expect. HOWEVER, we still want to understand why we only have about a 30% success rate in getting what we order! Three of my top favorite stories from this location are: Ordering a large Rangoon... No sweet and sour sauce. I was placed in some book that they keep in the back so that I can get a free order one of these days. I imagine that book looks like an entire set of encyclopedias! Also, I know collecting on this will be impossible so I just don't bother. There was the time my husband ordered a combination plate which included chicken teriyaki. He got home and had a slab of sliced chicken... No teriyaki! Also, same night, no sweet and sour sauce for the rangoon AGAIN even after including as part of the special request section for extra sauce. On 12-7-21, we decided to stay home and enjoy our wedding anniversary on a rainy, dreary night. Again, my husband ordered a combo plate that was supposed to have teriyaki chicken... This time they gave us the sauce which is now prepackaged, btw/should be easier to grab, and no sliced chicken! So back out on the slick roads my poor husband went to get the other entree that was supposed to be included with his meal. I ate my food while it was hot, waiting to start the movie we were going to watch. Oh Panda Express, how you can ruin a simple evening... Consistently. I guess you do one thing really, really well!!!
I'm not really sure why they can't get the orders right. I'm questioning the quality of employees. I'm questioning how bad the school system must be up here for the teens working behind the counter to not be able to read a receipt and include the basics. This isn't several incidents where we had numerous special requests. Actually, we are just trying to get the normal stuff on the menu. Typically, we order one combination plate, one large entree, and one order of rangoons. Where did we lose ya? Considering we spent over $30 on food for two people tonight, I'm thinking panda's not going to make the to-go list anymore. I will tell my friends and family not to bother & when it finally goes out of business, maybe the owner/manager will have plenty of time to read these reviews and figure out the issue. It's just so disappointing.
As a side note, I did request extra teriyaki sauce for my husband's plate. The first round when he brought home the bag had two small packets of teriyaki sauce. I'm not sure how that's extra, but that's what they gave us. Upon returning to the restaurant to get the chicken and not knowing the status of the sauce at home because he was trying to hurry and get dinner while it was all still hot, he talked to the very same girl who put our order together. She seemed to think she'd gotten it right (had a little bit of an attitude) even though there was an empty spot on the two combination plate that he had. He explained the situation and some young male came over and listened to what the story was. The male employee started "throwing" together a new plate after my husband explained that the one he brought back with him was now cold because it had been at least 30 minutes since placing the order, driving home, and driving back. So now, the young man seems upset as he puts together a new plate of food. My husband got home and guess what? There was no teriyaki sauce in the bag! So two little sauces apparently is all you ever get even if you ask for extra. I guess we were just lucky that the girl put those in the first time around. Also, the young man probably should learn how to deal with the "stress" of working at Panda Express because this seemed to be a little too much for him to correct a wrong order. Or, maybe he's just stressed because he has to do it so much? Fun little side note... No one ever apologized for screwing up the order. They actually acted like my husband was lying. Yes, we spent over $30 on food for two people. We lied about sliced chicken not being in the order. And we even went so far as to drive home, find the mistake, and go back to the restaurant to correct it. That seems reasonable, doesn't it? C'mon, look alive...pay attention... focus! I'd say "you can do it" but I have lost faith in y'all.
An hour later, he's eating. I finally started the movie and moved on to dessert. Guess I should have started with dessert first. I can count on me to get it right. ***SMH*** read more