order got messed up, and they fixed it beautifully. ty!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The food was great for the franchise known as Panda Express, their service was welcoming and accommodating with order and eta when fresh side would be ready, and the space and tables clean and relaxing. Another note of positivity is the current staff member Ada helped promote a delicious drink I didn't think about ordering which was the watermelon mango flavored refresher. Overall a successful night at Panda Express. read more

We went the last hour before they closed and were served good portions and fresh food. There was only one serving of the shrimp walnut left . Though they were winding down and cleaning for closing within the hour we had excellent service and the sodas were properly calibrated and were good! The bathrooms were clean and the counter workers asked if we wanted to join the saving club on their app. because they were going to have some cool savings coming in a week. I thought that was great, but most of all the food was great and the service was good too! read more

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This is for the owner/franchiser of this location. You're failing! Do you get it? Look at the reviews and undercover visit your store some day and tell me the experience is what you envisioned when it was opened. Pay staff a wage enough to keep them. Or figure something out. Really, just close, there's 2 others nearby that have better service. Do you even see the amount of people who walk out after waiting in line for 40+ minutes whike nothing happens during dinner hour? Again, the employees do their best, please send the good ones to the other location and pack it up here at this location. We're done. read more

the customer service was really good in all honesty. portions are great and also fresh. workers there are friendly: overall good interactions. definitely coming back again read more

Panda Express - Bussin - Chinese Near Me - Burleson, Texas

I used the drive thru service today, she was polite and patient. Ordered a teriyaki bowl and a plate with green bean chicken and Beijing beef with half and half rice and chow mien. Everything looked delicious, only thing our food wasn't hot. Yes we are getting it to go, yet we still like it to be at a good temperature. Luckily for us we're eating at home and are able to warm it up to our desired temperature. read more

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A lot of bad reviews but tried it anyways. Unfortunately they don't have a drive thru but it's okay. We went in got greeted while they were making someone else's order. Good workers they helped us quickly our food was amazing, and hot! While we were in there were multiple employees were cleaning. The employees were very sweet, the only thing was when I asked for lots of soy sauce she gave me only like 4 and I asked for more and she gave me 4 more. Might have been company policy other locations have loaded me up before. But overall I give it a 5/5! read more

Bro wth I ordered online my order was supposed to be ready when I got here, I got there 10 mins late and when I got there my order wasn't ready and the Chinese guy gave me an attitude and told me I was late... Even if I'm 10 mins late by the time I get there my order should be there, you shouldn't be giving my food away to random people. WTH.... I was standing there waiting and he was giving an attitude to the other worker when he asked about my order, I was standing waiting for my food 10 mins and then all of a sudden he said he already made it so idk who got my food... Bad customer service on that guy whatever his name is. Rude rude. Then he finally made my order with an attitude just throw it in the counter and turned. What a rude mofo. Y'all should've checked my name and not give it to another person. This odd guy acting like it's my fault wth read more

I put an online order and my order was ready 40 minutes later. The lady was not updating us with the order. Bad experience here.

Laziness abounds in this post-COVID world apparently. No one doing a damn thing when we walked in for lunch. Everything was disgusting looking that was available, which wasn't much. Most of the entrees were empty, crusty bowls and no one was making anything new. Was told it would be 15 min if I wanted an entree. Terrible staff. read more

First time coming to this location, I can see why all the reviews are bad. This place sucks! Out of so many items, service is slow, place is at least clean. No shrimp, no brown rice no fried rice. I will never come back to this location, EVER! Ruined my entire evening. read more

Just like someone else on here said; They do not compensate you for wasting your time even if they mess up your order. I was surprised to find out my husband had never tried Panda Express before , and I was genuinely excited to be introducing him to a new eatery. So we picked up our orders, and drove all the way home before realizing they messed it up. I believe it would have been common courtesy for them to at least throw in an extra scoop , egg roll, or some sort of comp for the inconvenience of messing up the order and for the fact that we drove all the way back, but no. Even the Ghetto McDonald's will compensate you for your extra time/messed up orders. To be clear, Food was ok here, but we're giving this 1 star for the service at this location. read more

Every time I online order at this location. It's never ready on time usually have to wait an extra 20 to 30 min for order. And they are always out of food. Also very disorganized will be the last time I get food from this place. read more

It's a hit and miss with this place, most of the time they're open but I went today and it was 11 and the place was closed, even the Aramark uniform service guy couldn't do his job and make his delivery/pickup because the place was locked and closed 30 minutes after it was supposed to be open. I don't know if they don't have employees because not one wants to work with this whole pandemic thing going on or what but it's ridiculous nothing online notified me they would be closed or I wouldn't have drove 15 minutes on my lunch break. read more

Deserve zero!!! No drive thru... extremely rude! Asian Cafe, just a short distance away is leaps and bounds better than this and their employees. Go get some yum yum grub from employees that don't discriminate against infants. read more

Love when I can in an order to then wait for 45mins to have my food given to someone else and then given no comp for the waste of time.

Awful waited in line for 35 mins with 5 people I front of me...I won't be back..........

Every time I've gotten something from Panda, it's always been delicious. I love ordering ahead because it's always ready whenever I get there and it is still nice and fresh! Great place if you are craving chicken or rice. Affordable price too. read more

Why is this location ALWAYS CLOSED??? I arrived today at 6pm and was turned away. This is a regular problem here. I love their food but this is not a good way to run a business. read more

I have to say, as far as Panda Express goes, this one is pretty good. The food is more consistent than the others that I have been to. Actually, I despised Panda Express before we started coming to this one. A plus is that it is usually busy so the food gets turned over pretty often. My only tip is don't come in during the last hour that they are open as the food can be a little tired. read more

Panda Express - Panda! - Chinese Near Me - Burleson, Texas

Second time I've been to this location. Obed has been there both times and he is GREAT! The first time I guess he overheard me talking about wanting to try out the teriyaki chicken so he snuck a tiny side of it in my bag and wrote a sharing panda note on the container. It was. A nice surprise when I got home. Tonight, I got the bowl and he asked if I didn't mind waiting for fresh spring chicken. I didn't mind at all and was honestly expecting to get what they currently had. He offered us a drink while we waited and I got some very fresh food. Obed, great job!!! I recommend this place. Clean, fresh, and friendly! read more

Don't waste your time here. Just drive to the other location on 174 where the food is waaay better and staff is friendly and not rude.

This location's service is quick during lunch rush. I always order an orange chicken bowl and a Sobe drink. On occasion the chicken tastes like like it's sat there for a bit... if you can catch them on lunch rush when the food is fresh it's great. The fairly friendly staff is a plus.. -2 stars for hit and miss food freshness and skimpy portion. read more

Make sure you check your bag before you leave and god forbid you use this location for pick up or DoorDash. They never seem to be able to read instructions. And you'll never get any condiments so I hope you like your food dry- no sweet and sour, soy sauce, or teriyaki sauce. read more

Service was awful, everyone very disrespectful. Cold food and very small portions, only about 3 peices of the orange chicken that was supposed to be a full entree. Very disgusted that management is okay with how these employees treat customers. 10/10 don't recommend read more

Last night I came in shortly before they were closed. I always get the mixed greens as my side and was truly disappointed when I walked up to see that they were out. Krystal, who was so attentive and kind, saw how disappointed I was and offered to make me some. I could see the cook was cleaning and being in the restaurant business myself I didn't want to cause him to have to do any more extra work at the end of his long day when i could settle for fried rice, which is also good, so I declined. She then said "Really, it's ok. If that's what you came here for then I'd like for you to be able to get what you want". I hesitated still, but she smiled and turned to the cook and asked him to start some fresh mixed greens. He did so, and it didn't even take long at all. I was impressed with the sincere customer service I received and look forward to returning. Thank you again Krystal!! read more

This location has a drive thru which is convenient...but the last 3 months the portions of food given through the drive thru are not what they are when dining inside, I have had to wait 20 minuets for a certain item, and only tell me I have to wait AFTER I paid and they still put the wrong food in the container. I'm not sure if it's too many high schoolers working during peak hours or what's going on, but I won't go back to this location anymore. read more

I would not recommend this particular Panda Express. The lady in charge was cleaning tables when I walked in. She took a few trays, pushed the trash into the trash can with them and stacked them up. Then she handled the cash register and my money. Without even washing her hands or putting on gloves, she went and helped another customer after me. Yuck! read more

I have not once been to this location and not had my order messed up. I just asked for fried rice three times in a row and ended up with white rice. read more

Just when i found the seak and shimp, you discontinued it. It was the best. Terry @Burleson

This location has been consistently an unpleasant experience for me and my family. We will not return after this past Sunday's experience. The employees are very rude, unhappy about being at their job, and unsanitary in food handling procedures. They talk loudly and shout at customers while spitting as they speak onto the food, they never have fresh food when we go there (spring rolls stale and cold nearly 3 times in a row), we order 3 entrees and the food is soggy mush in a box, they selectively give fortune cookies out to customers (some get a handful while others get none), they clean countertops and go straight to food serving without hand washing, one employee had a cough and shouldnt have been there at all serving food. I feel like there were language barriers with the one employee who spoke very little English and she was very impatient when we couldnt understand her. Sorry this place is off my dining list. read more

**DO NOT GO TO PANDA EXP** After the fundraiser has been planned and promoted for a week to build their business they have cancelled our fundraiser at the last minute. (Surely planned) Very shady way of doing business and take advantage of 8 year old boys. The manager at the Burleson,Tx location kicked out our baseball team on our fundraiser night. The reason she did this is because a family member of the baseball team forgot their flyer and she would not honor the flyer. The flyer is what qualified the baseball team receiving 10% of that particular customers bill. We planned for this fundraiser for over a month. The store would've netted at least $1000 from our team. The team would have netted $100. Fundraisers are meant as way for local businesses to give back to the community. This manager did not care about helping a group of 8yr old boys out. Just a heads up on what kind of person we have managing the Panda in Burleson, Tx. read more

I've eaten at this Panda Express many times. Panda Express is not my favorite Chinese Food Restaurant, but, my family enjoys it, and, it's acceptable enough to me to eat it. Service, at this location, is usually a little slower than others. I think this is due to the volume of people who eat here. They always seem to be slightly understaffed for the volume of customers they get. They are usually out of string bean chicken no matter when we go in. On Sunday, January 7th, my family an I went for lunch. One of my daughters wanted Terriaki chicken. They were out and the young girl told us it would be about 8 minutes. I waited for almost 30. What I observed was that every one of the patrons in front of us, about 6 people, had ordered terriyaki chicken as well. The young girl only placed 4 to 5 chicken breastson a griddle that held about 20. When I first began waiting, I did not see any chicken breasts cooking. She added the 4-5 and then 10 minutes later added about 10-12 more. It was one of that batch that ultimately became my order. Although the workers were doing a good job working and were pleasant to deal with, I have to question their process and lack of recognition of the situation. With multiple people waiting on Terriyaki Chicken, and, more ordering it behind those that are waiting, why would you place only 4-5 breasts on the the grill? You have to recognize that a lot of folks are ordering that item and load up the grill. Once I received my order, the young girl smiled and said, "Thank you", which is what she should do. However, she should have told me, and the others waiting, while we were waiting, that she was sorry we were having to wait longer than she said we would and offered us something else, as well as an explanation for the delay. The issue here is not that the workers don't care, its that they've not been taught proper customer service, common courtesy, and, recognition of an unusual situation and how to deal with it. They simply went about their way of doing what they've been taught to do, and, what they always do. There was no attempt to remedy the situation that arose. We've developed a mentality of "this is what I I've been taught to do, and, I can't deviate from it. I'm not allowed to think outside the box." read more

i love panda, i dont really label it as asian food but i like how it is consistant.