Everything! The front of the clipp magazine they advertise buy $10.00 for $20.00. Well try and get the promo code to get the discount. The servers Said they were never shown how to find the promo code. LOL I took picture of The QR code! But no promotional code came up. I ordered the salad and it was watery . Small and not worth $10.00. I won't be going back. read more

Pancheros Mexican Grill - Media - Bullshit! - Mexican Near Me - Media, Pennsylvania

Just walked in there (it's 7:15), dude says "are you placing an order or picking up?" We said placing an order and he said "respectfully we've been slammed all day, we aren't really taking orders" do they want business or not? If you're not taking orders, lock the door or turn it off for everyone. Btw, whole store empty except for one person. Wanted to try this place but nevermind!! read more

I ordered a bowl and after a few bites I noticed a black Curly hair in it and I at first didn't think anything of it accidents happen yeah it's gross but it's alright and then there was another piece of hair so I brought it up to the manager and all he said was he'd talk to the employees about it. I'm very disappointed in my service there today. read more

Pancheros Mexican Grill - Media - Mexican Near Me - Media, Pennsylvania

Needed something to pull me over tonight, and for me, this was the place. Wawa was too subpar for me and good for wee hours, and the Acme nearby didn't offer many pre-made sandwiches when I went and all their other prepared foods are put away like most places. So, this place fit the bill. They had a shrimp special and they had just cooked the shrimp. So, this was the best part of the meal. I like that the dough is pretty fresh, but the ingredients are not as fresh as I remember. It seems the fad of a new place opening has lowered the number of people going, but at least this place still has business. I personally like this place better than Chipotle's overall, but I'm also usually not much of a limited menus item kind of guy either. Staff is friendly and almost gave me the burrito for free by mistake, but I couldn't do that. The lights are appropriately bright and there is a decent sized dining area here. read more

Pancheros told me to email them about my experience, so I did. They told me If I sign up for a loyalty account they'd send me a coupon for a free burrito. I don't want a loyalty account to a restaurant I won't be returning to. I said I'd prefer my money back. They ghosted me. read more

So I ordered a steak burrito with rice, pinto beans, and extra steak. Cost me $15. When I get it, it's the smallest burrito I've ever seen. It's like Taco Bell size. I look inside it. There's almost no steak. I'm not exaggerating. It was a mostly rice and bean burrito. It seemed like it was intentional like oh you want extra steak here's three tiny cubes of steak. Screw you. No loser working at an in authentic Mexican grill screw you. You need to find who made my order and fire them. They're ruining your business and probably eating your food. I give zero stars if that was an option avoid this place like the plague. read more

as a 3+ time a month regular at chipotle this location is BY FAR the worst. they used to be good. in the last 2 years of going here the prices have increased $15 for me and my boyfriends meal. tonight on valentine's day a saturday we preordered 45 minutes before close and they just pulled the queso 45 minutes early. nothing extra just gave us guac to replace and some extra chips after we had to drive back to say something. some extra guac wouldve been nice too read more

Here's how I see the difference between this place and the Chipotle/Qdoba/Moe's of the world. The main differentiator is that Pancheros presses their own tortillas fresh for each order. Literally they put the dough in the presser and transfer it to the grill. These are used to make your order. After one taste of the tortilla that I stole from my son's taco, it does make a difference. These are softer and fresher. Also, the menu seems a little simpler here. You can see it in the photo. Judge for yourself. Now here's the lowdown on the taste. It's excellent. My carnita burrito bowl was well loaded and the flavors came together very well. I highly enjoyed the queso and chips which had a pretty sizable kick. My wife was a fan of her chicken bowl. My son loved the chips and guacamole more than his chicken tacos, but he's a picky pain in the butt lately. The verdict in my family is this place is a little better than Moe's and way better than Chipotle. I haven't been to Qdoba in a long time so forgive me there. read more

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Somethings about Panchero's a better than Chipotle/Qdoba and some not as good. The best part are the fresh-pressed tortillas. They really do taste good. We get tacos burritos and bowls. The Tofu Asada has a spicy kick. Very good! The chicken is OK - I like Chipotles a little better. The toppings are all fresh and good as well. Not too expensive (fast food Mex) and GREAT and friendly service from "the guys" - there were 3 young men working last night. Very good experience. read more

I went to pancheros a couple time before today, always had good service and great food. I'm not sure what happened today but I got a burrito and found one of those sticker tags when i was chewing. I'm still going to finish the burrito because i don't want to waste food but I would double check everything. read more

Pancheros Mexican Grill - Media - Mexican Near Me - Media, Pennsylvania

Excellent experience. The manager was so accommodating and so helpful. He went above my expectations and made everything to my liking. I will surely be coming over and over. read more

If I could give negative stars for this establishment I would. We went there on a Sunday afternoon and there was NOBODY in the place. We informed the server we had a coupon and she prepared our bowls with 'attitude' and only half full! We went to use our coupon and she grumbled it had expired. It wasn't until another person working there helped us that we were able to check out with the coupon. This was our first and LAST time there, service was so terrible and food mediocre at best. I don't know how they survive. So many better places in the area. read more

On Monday April 18th, 2022 - Pancheros was running a "buy one get one" free promotion, So both me and someone else decided to get steak burritos. I ordered the burritos online for pickup, drove to the restaurant, grabbed the food and brought it home for us to eat. Neither of us had eaten anything all day prior to that, and literally within a couple hours, if not sooner, both of us were extremely ill for the next 2 days. Symptoms: diarrhea, nausea, stomach cramps, cold sweats, vomiting. It was terrible. We were both so sick! 1 million percent definite food poisoning. I will never, under any circumstance or promotion ever eat at this place again. If you decide to roll the dice with this place then all I can say is...eat at your own risk!!! read more

Pancheros Mexican Grill - Media - Mexican Near Me - Media, Pennsylvania

Visited for lunch with our granddaughter. We had never been there before and the man serving us explained everything we needed to know. We got just what we ordered. They make their tortillas in house; we saw them being made. Portions were generous. The food was delicious, the manager stopped by our table and asked if everything was satisfactory. We told him it was great. Will be back. The decor was pleasant. The place was spotless. It's worth a visit. read more

I'm never one for reviews but Drew and his staff's exceptional service is truly unmatched. I have always felt so welcomed at any hour. The workers here truly care about their customers and making sure everyone has a great experience and quality food. The burritos are more reasonably priced than somewhere like Chipotle or Qdoba but honestly, I go for the community of it all. The ambiance there truly makes it feel like a safe place and it's the first place I think of when my girlfriend and I have a long day or I want to just catch up with some pals. Please show these guys some love, they really do work so hard and deserve all the praise. read more

I had amazing tacos for dinner thanks .previously I went to Chipotle but they were disorganized and had limited food available.

Decided to give this place a try and the food is exceptional. Mike provided fantastic service, was very personable and deserves a raise or a managerial role. He is the GOAT. read more

By far the best Pancheros I have been too! Drew was SO kind and made sure our experience was amazing. We will definitely be back and will use Drew directly for any catering needs! Highly recommend!!! read more

You know when you're eating Chipotle, and you're like, "What is that? A chunk of a jalapeno pepper that does not belong," and then your mouth is on fire? That rarely happens at Pancheros. What makes Pancheros unique? They use spatulas to distribute the burrito fillings evenly to perfection. Gigantic and unequally distributed blobs of sour cream (yuck) are a thing of the past! I loved Chipotle and still do, but I have been converted. Chipotle, Moe's, and Qdoba use prepackaged tortillas. Pancheros hand presses their tortillas fresh in front of you! I am a full-time college student and Mexican food enthusiast who can afford take-out occasionally. I frequent Pancheros because it's affordable, even for someone saving money for college. Their price point is similar to Chipotle's. Each entree costs about $8. And, yes, guac and queso are extra, but we been knew! The employees serve you from a buffet-style counter, like Chipotle. My usual order is a burrito with rice, chicken, black beans, fajita veggies, corn, mild salsa, and guacamole with a side of chips and queso. They also offer bowls, quesadillas, tacos, salads, and chips with salsa or guacamole. The burrito fillings are delicious and elevated. The subtle smokiness and spiciness are mouthwatering but not overpowering. Does their queso have the same consistency as Chipotle's? Theirs is thicker but packed with flavor. It is gooey and cheesy, and the peppers add a nice kick. They offer Pepsi products, sweet/unsweetened tea, and free water cups. Endless drink refills are a plus! I usually opt for take-out. Their layout allows customers to skip the line when they order through the Pancheros app. The app is functional and user-friendly. Definitely consider downloading it. You can earn a free entree for every $100 you spend! If you try to err on the side of frugal like me, no worries! Pancheros offers free chips and queso when you fill out their survey. Are there any downsides? My first few visits weren't perfect. There was a 20-minute wait for my first order. Pancheros is a 10-minute commute from my house. When I got home, my food was closer to warm rather than piping hot. I opted out of fajita veggies when the bell peppers looked al dente (crunchy) more than once. Okay, but has Pancheros addressed these initial kinks? Yes! Pancheros listened to customer feedback and quickly rectified these issues. Overall, I would recommend this restaurant to all my amigos! Chef's kiss! read more

Buy 1 get 1 burrito promotion. I was sick for 2 days from the carnitas. Cold sweats diarrhea and vomiting for both me and my girlfriend. Never got this sick before. I have seen similar reviews with the same symptoms from the buy 1 get 1 promotion.... Must be their way of offloading unused product. Don't take the risk!!!!! read more

OMG! Their GUACAMOLE dip is out of this world! I never had it before but I am so pleased! The restaurant was clean and so was the woman's bathroom and that is so important! I can't wait to try everything else out in the future! read more

Super sad to say this bc I've gone to Panchero many times, but after eating from there Thursday I got severe food poisoning and two days later am still very sick. I will no longer be going there. read more

First time ordering from this place and I DoorDashed the order. Usually when I'm first time door-dashing I make a review a minimum of 2 stars for benefit of the doubt but this experience was absolutely pathetic. We ordered 4 meals; 2 "salads" with chicken, 1 chicken bowl, and 1 steak quesadilla. Let's start with the good(if it's even possible to call anything about this experience good). The steak quesadilla was not bad. Loaded with cheese and pressed well, only complaint was that it didn't have a ton of steak in it. Not worth the price but not mad at it. The "salads" were the worst offender. For starters, I put "salad" in quotes because the only thing that makes it a salad is a heaping pile of Romaine below the other ingredients. The romaine was cut into large chunks so it was impossible to be eaten in a single bite. The guacamole was brown before even opening the containers. Upon eating, a few negative discoveries were made: a burnt taste and most ingredients were skimped out on. The burnt taste was discovered to be the beans. All 3 bowls all had black beans and the burnt taste ruined the bowls. The burnt taste was not in any way subtle. The two salads were later discarded because the 2 family members eating them deemed the dishes inedible. I had the bowl. My guac was also brown. Because I didn't have to sift through 90% gigantic romaine, I was able to focus on the other ingredients. The lack of chicken was disrespectful. I use a food scale for meal-prepping so I could say with confidence that I had no more than 1 OUNCE of chicken in my bowl. A normal serving is around 4 ounces. I checked the salads prior to them being discarded and they had roughly the same amount of chicken. The chicken pieces were extremely small, the average piece being much smaller than a dime. It looked more like crumbs than chicken. I tried the chicken without the other ingredients and it tasted close to supermarket canned chicken breast. I am cheap so I doused mine in their hot salsa(not bad!) and some hot sauce from the fridge. I usually always give DoorDash orders a second try for benefit of the doubt, but this will be an exception. I eat at competitors to this place(chipotle, Moes, etc.) and this experience has ruined those for me at least a little while. If you are reading this, don't risk it... take your money elsewhere. read more

The 2 guys behind the counter were super friendly and welcoming. Great customer service! A bit pricey but tasty chicken bowl.

Terrible quality. Limited amount of fatty steak in both the tacos and burrito bowl we ordered. Sautéed vegetables were raw and awkwardly cut into huge chunks. Chip bags were less than 1/2 full and our dips... Queso: cold, with a consistency similar to elmers glue. Guacamole: completely frozen in the center. This is my 1st ever review-- of anything. I typically don't make time to complain. Ugh! read more

Pancheros Mexican Grill - Media - Spat out fatty steak. Essentially all the steak contained within this taco. - Mexican Near Me - Media, Pennsylvania

Me and my bf got really sick from eating the buy 1 get 1 burritos. We had carnitas, it tasted slightly off but not too noticeable. We haven't been this sick in a very long time. 2 days of illness accompanied by diarrhea and vomiting. Really horrible food poisoning, do not eat here!! If you do decide to choose this place, DO NOT DO THE BUY 1 GET 1 BURRITOS!!! They are cutting cost somewhere and we believe it's using unused product for this promotion! Unacceptable. read more

This location is the best! It's evident their store manager, Drew, cares deeply about providing great customer service and experiences. The place is clean, organized, and the staff truly could not be kinder. They work quickly but efficiently with in store orders and online orders as well. Couldn't recommend more! Plus the tortillas are amazing! read more

I really want to like the burrito here. I received a free coupon for a burrito and was excited to try it. Being new to the area we have been actively looking for our burrito spot. The burrito itself was average. The tortilla had a good flavor but was chewy and cold. What prompted the 2 star was that the regular salsa was spoiled. I initially put it on the burrito and it grossed me out. Tried another bite and confirmed that it was in fact spoiled. Doubt we'll we back read more

Delicious food and accommodating staff. My two girls only wanted bean and cheese burritos, and the staff were helpful in making that work.

We have eaten here several times. Unfortunately it took until tonight to be told that the tortillas have dairy in them. Who puts dairy in their tortilla??!! Anyway. Then, they offered a burrito bowl as an alternative but if it's all about the tortilla as they claim why would I order something without the tortilla? So it was off to chipotle for us where the tortillas are vegan. So the food has been satisfactory in the past which is why we came back but it is extremely disappointing that the tortillas aren't suitable for people who can't do dairy. At this point I won't go back. read more

Only have been once, but was quite impressed. Was excited to see it would be there, and I popped by after the supermarket and the bank. The team was on point, and the covid precautions were well done and practiced. The menu was solid and the burrito was delicious. I dug the press - neat trick and tasty. I went chicken burrito with pinto beans, guac, salsa and sour cream. Veggies were fresh, everyone was quick, and I'll be back for sure. Interested to try some of the rest of the menu next time. Nice addition to the grab and go eating scene in the area. Good spot! read more

Disappointing. The staff was helpful and accommodating- but the food was awful. Yes, the tortillas are good- soft and warm and fresh tasting. That was it for the good news. The salad greens were wilted and tasteless. The proteins are overcooked and the condiments tasted like they came from a jar. I don't understand how such a great concept could be allowed to fall victim to such poor execution. Skip it, I'm sorry to say. read more

I did an online order and the food was ready in 10 mins when I got there. Everything in the order was correct. That staff was friendly and the place looked spotless. I was disappointed in the food here. I ordered carnitas tacos and they were seriously lacking any flavor. The corn salsa was alright, there was barely any on my tacos to taste. I ordered chips and queso and I did enjoy those. read more

Went here for the first time today because the smell of the food filled the parking lot of the shopping center we were in. It was really good and the service was so nice! The food items were fresh and tasted great! Will definitely be returning! read more

I had hopes, but the food was gross. We threw it away without eating it. The lettuce smelled bad, the steak was raw, and not that it would have made a difference but they forgot the chips that we bought. The good news is that it wasn't a terribly expensive lesson to learn. read more

My husband and I got burritos for their opening day promotion. We used pick up due to covid and ordered via the app, so we didn't witness the burritos being made. Weirdly, both our burritos were mixed up/mislabeled and were missing several ingredients (his was without carnitas, for example). While they tasted fine, I couldn't see much difference from Chipotle or Qdoba. The tortillas were pretty good. I think they're working out their kinks but will be glad to have fast burrito bowl pick up spot in the future. I definitely don't think you'd regret ordering from here! read more

At first I thought I was spitting out a bone, but seems to be the shell of a bug. Hard spikey shell in my food. Concerning part is I was halfway through my bowl before this happened. Major stomach pains after eating as well. I'm beyond disgusted and concerned, this place needs to be shut down immediately. I want my money back. I will be contacting the PA restaurant food and health department. read more

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Decided to give this place a try last night after seeing a good review on Instagram. Everything was as expected. I really enjoyed my burrito, although I do wish they had options for smaller sizes because it was huge. Both the queso and the guacamole were better than expected. My kids enjoyed the quesadillas. Would order from here again. read more

Food was good. I like the way they mix the ingredients before making the burrito. Hella hot sauce tho. Mouth is on fire. Service was okay. The cashier was very friendly but the guy with the beard didn't talk. No beard guard and wearing a watch kind of turned me off after working in the food industry. No music whatsoever so very weird ambience. If this was solely on food, I'd rate it a 9.2/10. Real messy, but absolutely delicious. read more

Some of the saddest most bland fast casual food I've ever had. Lacking both flavor, freshness, and vibes. Will not return.