'm going to start with the associates are very nice. I needed to get a base tan before going on vacation. After a long and length process to have me buy a tanning package, which I declined, the total cost of 3 tanning sessions and the cheapest bottle (without tax) of tanning lotion, $60, Total was about $190. My first session, (bed #12), was awesome with the misting feature and air conditioning , It was absolute outstanding. I did notice that the room floor was filthy and there was lotion on the walls. That was concerning at the least.
My second visit was very different. I arrived in the early evening and was promised that I would be using the same bed, but, in a different room. That was fine with me! Once I entered the room, I attempted to start the bed which it was not the same. Very different way to start the bed where the power button was on the wall .the original bed started inside the bed. I had no clue how to start the bed. I called the front desk from my cell phone while in the bed and was immediately put on hold. After waiting for approximately 3 1/2 minutes, I finally was able to raise the associate at the desk. The associate at the desk informed me that this particular bed needed to power up with the power button on the wall instead of on the bed as before. After that, I turned the bed on and everything was fine. During the 10 minutes session, I hadn't received the periodic misting feature? The session was over. I exited the tanning bed, got dressed and spoke to the associate at the front desk again. I obserserved the associate on her cell phone with the speaker feature on talking to a friend, I'm guessing, at the front desk. I informed her of the issue not having the misting feature. She immediately informed me that she wasn't sure why that wasn't working then replied, "oh, it must be out of mist? That's a two person job. One person has to be at the desk while the other person refills the bed. No one else is here so sorry.". After speaking with the associate for a few minutes, I was expecting, a credit towards a month pass. Something for the aggravation. Yet nothing was offered
A few days later, I returned to the salon again and requested the bed that I had the first time, I asked, and I was informed that the bed did have misting agent within it. I informed the associate at the desk of what had transpired a few days before as for the reason I was asking. She was very nice, but, again, did not offer for me to speak to a manager or make any reparations for the situation. I finished my tan and left. I don't expect to return again. It has nice beds, if they are working properly, needs a really good deep cleaning, but, entire experiance really left a bad taste. read more
