I've been here several times and have never had any problems. The staff is always friendly, especially Izzie are Arie, who helped me this last visit. They offered me some discounted packages as I don't go enough to need a monthly membership. I highly recommend this location! read more

Very lovely staff. Comfortable tanning bed. Great selection of products to speed up my tan. Check out their Instagram! Izie was exceptional.

Horrible experience and I never even used their bed! Why, I drove 12 minutes to get here at 8:30 and their lights were off and closed? Sign on door and Yelp says they are open until 9pm. Very unexpected and frustrating. read more

The owners' business bio states the following: "My goal is to make sure each of my locations offers the very best tanning experience at the best prices!" His goal is false advertising, the prices are ridiculous. Not everyone wants to buy a package and/or be a member. Some just want an occasional tan. I did purchase a membership, when time came for renewal, my credit card didn't process. No one called to inform me of this. When I inquired and offered to give another card - they said I had to start from the beginning and again pay the 90 initiation price. Are you kidding me?! Rethink your goals for your customers Mr Cruz!!!! read more

Used to really like this place but they got rid of their packages and now it's $30/tan. That's actual insanity when there are so many other places to go to. I foresee them losing a ton of customers. read more

Come here every couple of months. Today not such a great experience. Did a level 6 bed. Two of the high pressure bulbs were out on the left side. Told the girl after at the front desk. Nothing was offered in the form of my tan credited back. When paying for a tan I hope that the equipment is maintained to being fully functioning. It's too bad. Looks like I'lll have one tan leg for my event this weekend and one white leg. Very disappointed. Usually I've had no issues. But today was a disappointment. read more

Worst salon ever. Terrible customer service. Bulbs go out and are not replaced for weeks. Packages change midstream with no notice. Run anywhere else. Wish I'd left much sooner than I did. read more

Love this place, I'm new to tanning and moved to the area, been going weekly for the last few months, the girls are always super friendly and really helpful. The place is clean and modern, the beds and the rooms are spacious and kept very clean! I have not used the spray tans but the beds are so good! read more

I never had a problem up with tropical tan up until recently when I had gone in for a spray tan on a THURSDAY. There was one young girl working at the front she was not very knowledgeable about spray tans. I let her know it was my second time ever going a spray tan and it was my first time doing a versa-spa spray tan. I went in and listened to the directions of the machine, but when I came out I was very disappointed with the way it turned out. The back of my body never got any color!! and the front was completely dotted. My body took about 8-10 min to dry off and I came out with dots looking like freckles all over my entire body. This is not what happened in my first spray tan experience. The girl was very nice and quickly told me she will contact her manager and she took my number down and said she would give me a call later that day. Knowingly I had work the next 3 days FRIDAY-SUNDAY , I had to show up to work with only half a spray tan...... no call after 3 DAYS!!! I reach out to them a second time on Monday!!! Then......I get a reply on Facebook! "We are checking with the staff now. Typically we would correct it or allow you to spray again within a 24 period if something happened" No call or reply again! I send them pictures of my spray tan and they reply.... " We appreciate the pictures but would have liked to see the spray tan the next day. We will follow up with you shortly" Again No follow up.. Long story short, very unprofessional especially for a loyal customer that have been coming for years since the first opening. read more

I am new to the palatine area, and tropical tan has been my go to tanning salon. They have specials pretty much everyday for people who aren't customers too. The beds are good quality, the ladies in the front are always very friendly, knowledgeable and kind to me and I always enjoy the color I get! :) read more

Very friendly staff :) went for my first custom spray tan and loved it!! I was sprayed by Briana and she did the best job! Very very kind and helpful! Clean, quick and easy. read more

Let me first start off saying that the girls who work there, are GREAT! I liked coming in just because of them, an them only. There's a saying " you get what you paid for" in the case of Tropical Tan in Palatine, that is completely false! The owner Josie does not care about that tanning salon particularly, nor the girls and especially the customers. All the complaints, requests, warnings of customers going to cancel their memberships there go in one ear an out the other with the owner. He doesn't respond, interact, or care at all about customers, it's all about $$$$ to him. He shouldn't be a owner, he doesn't know how to run a business. i've had a membership there since July 2022, not once has ANY bulbs to ANY beds or stand ups been changed, updated/replaced. Your not getting what you pay for at this location. And now everyone is canceling their memberships, an he doesn't even care! It's like he is trying to run that location into the ground. He does NOTHING to that location but try to push the girls to sell, when nothing works!! I'd like the fire marshal to show up an see his expired fire extinguishers. Have a inspection done to see all the beds but 2 maybe, have burnt out bulbs. it's not jus 1 bulb in a tanning bed, it's MULTIPLE! Even the light in the bathroom hasn't been working for months! He took off all the negative posts and complaints on FB, an blocked it so nobody can anymore. Even Yelp has been trying to contact him an he doesn't respond. He should be fired for being a business owner! His beds suck cause he neglects everything there! Maybe the Chamber of Commerce needs to get involved, an the village inspectors. It's that bad there, excluding the girls that work there, i feel bad for them. If you wanna through money away, an come out as white as you did going in, then go there. read more

Well..... I had a terrible taste in my mouth from being a member at LA TAN ( across the street ) and was very worried I was going to run into the same BS I did over there here, but to my surprise the place was clean and the girl who helped me was friendly and knowledgeable. I told her I had never been there before and she walked me through the whole process, helped me pick out a lotion and explained how to use the bed. The place was clean and well decorated. There was a nice upbeat vibe and I was very happy with my first tan here today. read more

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Horrible customer service by a girl named Samantha. She turned the open signs on 15 minutes early, told me they weren't open yet, but a cute guy in a porsche drives up and she lets him in right away. She said technically she should not have let him in but she did anyway because she was done with her stuff. I told her that was not cool or fair and I asked for her manager's name. She said my manager is Vanessa and she will tell you the same thing I told you and she will agree with me. I cancelled my membership right there, called her a bad name and stormed out. Train your people better. Working on a Sunday at 8am sucks, but we all have to make a living, and this place was such a nice escape for me. I looked forward to it every week. I am sure you won't care about me since I just drive a jeep, maybe I should go get a porsche and I'll get better customer service. read more

I used to go there but in a one day I was there doing my rutile ten and when I finished The door was locked I was trying to open the door but nobody was help me I used to stay more than 10 min for somebody to help me but I remember was a person which was so mean with me and from that day I was not going there anymore they have a really bad customer service they doesn't treat a customer they used to treat read more

This tanning salon is perfect in every way. They have the best beds, all of the bulbs work consistently, the staff is amazingly sweet and friendly, there's ALWAYS a lotion sale... I mean, what more could you possibly want? read more

Lovely and clean tanning salon located near downtown Palatine. Warm and welcoming staff with early morning hours and always spotless! Great specials on Tuesdays! read more

I gave them another chance as I have been going here since they opened. I went back because i love the beds but def regret it. I bought a month tanning deal which comes with 2 FREE spray tans and 30 days of tanning. if you end it early you cant tan anymore and you lose the spray tans... so say I put in a cancellation at 15 days that would be the last day i can tan and i lose the 2 sprays even tho i paid for the FULL month...doesnt make sense. The owner Josie is just money hungry and doesnt care about service. never going back here thats for sure. read more

THE BEST FOR SPRAY TANS!! I've been going here since early this year, and have not been disappointed once. Staff is extremely knowledgeable on services, discounts, products, and machines, which is awesome for a beginner like me. They keep the entire salon pristine and each tanning room is always stocked with the necessities. I got my second custom spray tan today, and the whole process was quick and easy. Definitely my go-to for a quick glow for any special occasions or weeks! read more

BEST TANNING SALON! I've been to Tropical Tan Grayslake and other locations as well and have had the same experience: friendly, sweet and knowledgeable staff greeting you right away! Always with smiles on their faces and very patient as I brought a first time tanner with me this time, and the woman at the desk was super helpful explaining everything! $5 Tuesday tan for students AND staff discounts! (Hurray!) clean rooms, great beds.. that you can see results right away! And everything they have stocked in the corner: hair ties, baby wipes, lotion, mints, and men and women body spray. This place is seriously the best, and I mean BEST tanning salon! read more

I am happy to have found this place. Nice, clean accommodations and great specials. Staff member Nadia, was extremely helpful and kind. read more

I used to go there almost one year but I'm not going anymore because she have a terrible customer service she is really mean with a customer all the time she has rude attitude , and I'm not the only one person who are saying that I know couple girls and they are talk about that person to and they are not going there anymore to . I think she's a manager or no she has a blue eyes and brown light hair . read more

hands down best place ever most amazing people and $$ are amazing! will always come here over anywhere else!

Fantastic place! I drove 45 min from my house to here because it came highly recommended by a friend and it sure was worth it. Friendly staff, inviting atmosphere and when I screwed up and choose a spray tan (oh ya they do both) they let me come back the next day and got me the darker shade on the house. I only tan before vacays but I'll def be stopping in as a habit before my flights from now on. read more

Needed a place to go to get a quick base tan before my vacation and stumbled across Tropical Tan. Staff is very warm, welcoming, and not pushy what so ever. They gave me all my options as far as packages go and I got lucky coming in on a Wednesday cause they have a great deal only available that day. Place is spotless and opened late, which works well with my busy schedule! Thanks for the great tan. read more

Was my first time here, was a great experience! The girl was so sweet and was very patient and answered some questions my friend and I asked. She gave us great advice on what level and time we should use. Also, such a nice touch with the perfume, towels, mints, and deodorant provided. Thanks again & I will definitely be back! :) read more

Tropical Tan - what is provided when you tan (atleast for the level 2 room) - Tanning Beds Near Me - Palatine, Illinois

I loved tropical tan, I really did. But the last time I went and got a spray tan, one of the nozzles wasn't spraying correctly. I told the girl at the front desk right after. She said she has to talk to the owner and call me. Next day I called and told the next person my situation. That I had a very uneven tan. She said ok, I'll talk to the owner and call you back. I heard nothing. It's really sad because it's not cheap. And I really did love going there but after that customer service, I won't be back. read more

I love a good summer glow and Tropical Tan didn't let me down. I went for the first time and Brianna P. was the most friendly, informative, and easy going worker I have ever encountered at a tanning salon. She thoroughly explained the specials, beds, and lotions. I never felt pressured into buying something extra. I had just planned to tan a couple of times to amplify my tan before I return back to work for the school year. Her presence sold me on wanting to be a returning customer. Phenomenal experience! She's a keeper and is a perfect example of someone every employee should want representing their company!! So pleased! read more

Tonight was my first time here, and I am glad I stopped by! This salon is not only extremely clean, but the employees are very friendly too. I got an amazing package and some great lotion as well. I worked in the tanning industry for a few years, so I have to say it's nice to be back in this type of atmosphere where I can come to relax. I was referred from my friend, Jorddann, but I also highly recommend you give them a try. Thank you for a great first visit read more

I'm always super picky about tanning salons and I absolutely love coming to tropical tan! they have amazing beds the high pressure is my favorite and everything is always tidy and clean! the layout of both Palatine and Grayslake locations is beautiful and they have everything you need. If you're looking for a good tanning salon definitely come to tropical tan!! read more

Love this place a lot ! Great deals on tans! So happy there's a location in Lake County !

I went in here because of all the good reviews I saw on yelp. Definitely didn't disappoint. I got the monthly membership for $55 and it isn't too bad. However it is kind of pricey since I can't use all of the beds they have. Other than that, the place is super clean, smells amazing and the staff is always super friendly. And the best part is that it's open late so I can go after work. read more

Last night was my first time here and certainly won't be my last! I needed a spray tan before vacation but LA Tan was closed Sunday evening so I happened to find this place online. It was my first time getting a spray tan so I was super nervous but the attendant was great with explaining how it works and giving me some tips. I used the Versa spray tan booth and I LOVE THE RESULTS! Not orange at all and have already gotten multiple compliments on how natural it looks. Also, this salon is clean and big. It truly puts LA Tan to shame. I feel like I've been missing out this whole time! Can't wait to return! read more

First off, I only made this account because I want the manager of this location to know what is going on at their salon when they are not there. Every Time I come to this salon the girls are not pleasant or pretty rude. They always have their friends there and have them sitting behind the counter which makes it extremely awkward and seems very unprofessional. When I do the beds, the walls are very dirty at times and I think they should be deep cleaning or working instead of socializing all time with their guests... I feel weird every time I come in and have never had an experience like this at any other salon. I like the color I get and love your machines and hours, but need to enforce more rules for your girls so you don't lose me or anyone else As a customer. Thank you read more

I love this place for spray tans!! It's so hard to find a good spray tan I'm very pale and I get the mystic spray tan and it always goes on very evenly. It looks so natural and healthy and it fades very evenly and never look blotchy which I think is key to a good spray tan. You can't beat their prices either!!!! read more

Some of the staff here is not accommodating and they are not welcoming when you come in. There are 1-2 girls that work here that are very friendly and care about what they do but the rest of the staff is rude. I was a client of there's for 3 years and than they said that I cancelled my credit card for automatic payments - why would I have done that after 3 years?! They don't care about there customers. I even called a couple days prior before the monthly payment would have been due and she told me that it will be taken out on this day and that my account is current. Than I go in and they say my account has termed and therefore I need to pay $10 for it to be active again.... I don't think so! Taking my business elsewhere!! read more

Wow, what an awesome salon!!! I love coming here! The staff makes me feel welcomed and I feel at home. Their beds are top of the line as well as their products. I love this location with the convenient hours and it's location. I also love the fact that Tropical Tan has multiple locations to tan at! Highly recommended. read more

This tanning salon is my newest obsession! I moved to the NW suburbs in 2015 after two decades of living in South Florida, and I'm not sure how I made it so long without tanning on the regular. The front desk girls are so helpful and nice, and I leave feeling 100x better than I did when I walked in! They keep the beds super clean and each tanning room is stocked with baby wipes, peppermints, and hair ties. read more

I have very pale skin. It takes me like two months to get a good base tan. I've tanned three times at Tropical Tan in the past seven days and I already notice a bit of a difference. These beds are twice as effective as LA Tan. Keep it up read more

Best place to get a bronzed glow! All the staff is super friendly and knowledge and welcoming. I haven't had any bad experiences here since I've started coming about a year ago. The salon/beds are always clean and the equipment seems newer & up to date compared to other tanning salons. They also have the best prices/deals that you really won't find any better any place else! Love coming here and stocking up on deals. I used to work for LA Tan for years and I've been to plenty of other tanning salons throughout the years and honestly this place just knocks every other one out of the park. My go to tanning salon read more