I have been receiving Botox treatments for over 20 years and have also worked in the medical aesthetics industry for 11 years, so I'm very familiar with how a reputable practice should operate. Unfortunately, my experience at this location was deeply disappointing and concerning. From the start, there were red flags. The appointment took an unusually long time for a straightforward Botox procedure, and there was no doctor or supervising medical professional on site--only injector nurses. I was told to return in two weeks for a follow-up, which is not standard protocol for authentic Botox treatments from Allergan. In all my years of experience, I have never been required to come back for a "follow-up" unless something went wrong or the product used was questionable. *The owner responded that she did not find my name so I edited this review to include my name and validate this review. The name is Gregoria L and the visit was this year in May . Based on the results and the experience, I strongly suspect I was not injected with genuine Botox. When I raised my concerns and asked for a refund, I was met with complete resistance and a flat-out refusal. This was a frustrating and unsettling experience. I do not feel confident that proper or authentic materials were used, and I cannot recommend this place to anyone seeking legitimate, professional cosmetic treatments. If you value your safety, time, and money--go elsewhere. *I will be reporting this facility to Abbvie. read more

I've been coming to ALC for more than 10 years. The services performed are outstanding! The environment is professional and clean. The gals that work there quickly become your friends. I've been working with Ondrea for my skin care and weight loss. I just can't say enough great things about her disposition and care. Then there's Daisy at the front door... can make you smile on the cloudiest days. You will not be disappointed. read more

I've been here twice for a little forehead botox. I would recommend it to anyone who is interested. I've been very happy with the desk staff and my injector. Clean premises is a major plus. I'm tempted to try their other services. My results are great! read more

Love love love MedSpa in Gurnee Everyone there is amazing Did Laser hair removal and my life has changed ( best investment I have ever done) Alex, Ashley, Angela and the whole crew there is just awesome read more

Awesome place!!! Employees are all nice and hard workers. Angela Morrill is AWESOME!!! I am a man who is tired of shaving my beard 3 times a day for work. I'm in the process of getting hair removal. This is my 5th visit and im 100% satisfied with results. Angela Morrill also treats my wife, facials. She is Amazing and very patient. read more

ALC Medspa - Great place - Hair Removal Near Me - Gurnee, Illinois

I got laser hair removal few years ago. Very nice and accommodating. Will visit again for sure. read more

I absolutely love ALC Medspa! Not only is the facility very clean and welcoming, the people who work here are fantastic! I recently had injections with Tristah and she did an incredible job! She can attest to the fact that I was incredibly nervous, however she really helped me stay calm, answered all of my questions, and in the end I realized the fear was more in my head or she really is just that good because it did not hurt at all! Overall I am happy with the results and hope to continue going here! Hopefully they will continue to have great specials, which makes getting treatments more affordable! Thank you again Tristah and to the rest of the ALC staff for helping to restore my confidence! read more

I've had great service here! Lora gave me a thorough evaluation of my skin & guided me through what products were best for me (not what I had originally thought I needed, but they were perfect !) The Obagi products & IPL treatment combo have made a huge difference in my skin tone & even reduced some of my wrinkles... Good job ladies! read more

I love Advanced Laser Clinic & Medspa! I have been going to this medspa since 2008, and couldn't be happier. The services I frequently get: Laser Hair Removal. I have also gotten a facial from Jorge there, and absolutely loved how my skin felt and looked the day after. It felt clean, fresh, rejuvenated. Overall, very happy with their services, their staff is also incredibly friendly & helpful. They just moved to a bigger location, which I love! I drive an hour to see them, so that's a good indication as to how loyal I am to their spa! Highly recommend to anyone!! read more

First time in since Lora left. She was amazing and very welcoming never any issues. Today's visit was welcomed by news that I am only allowed to come in once a year from now on and If decided to come in for more treatments it would cost me $125?!?! Per visit. I paid 3k for the treatment and would regularly come in every 3-4 months. I would happily recommend this place to people looking for laser treatment unfortunately that would no longer happen. Funny how this was never brought up before but now that person who original did my agreement is no longer employed additional fees are brought up. read more

I feel like I won the lottery every time I visit ALC. You're not going to have any issue finding parking, you're going to be welcomed in to a warm and relaxed environment, and you're going to blown a way by the incredible staff and the services they provide. Everyone I know who goes here has a had a great experience. I'm currently getting laser hair removal done with Ashley, and I look forward to every visit. Every time I come in I see great results, and Ashley works quickly and confidently. I feel super comfortable around her so i've started to treat more areas! The front desk always makes check out a breeze and they do a great job of reminding you of your appointments. Huge thanks to the real MVP here Mykel the practice manager, who has consistently gone out of her way to accommodate me and educate me on the services they provide. She always makes me feel welcomed and speaks so highly of the ALC team. Eileen has done a wonderful job of employing a top notch staff and I can't wait to be back. read more

I researched a number of laser hair removal places in the area a few years ago and Advanced Laser Clinic and Medspa is the best. They were the most affordable, friendliest and best service. I've had my upper lip and under arms done and currently thinking about doing my legs! It's a great place and well worth the money! read more

I come here to do hair laser removal with Abby and I love it! The place is very nice and clean and Abby always does a superb job! I highly recommend this place! I will be coming in shortly for a facial!!! read more

I had a very good 1st time experience with Tristah- she made me feel comfortable and not pressured at all. She is knowledgeable and skilled at her craft. I will be back! read more

Everyone here is amazing! The best staff ever for sure! Their facials are fantastic, their receptionist is so friendly, and Lora is the best w/ my laser hair removal. I'm very sensitive and she gets it done quickly, with the least amount of pain possible. The atmosphere is calming, and it always smells great. Thanks for being so accommodating!! read more

I've been going to Advanced Laser Clinic for over a year now and it's been a wonderful experience. I purchased laser treatments for 3 areas and I've seen great results. Every time I go in to get a treatment, the staff are always professional and explain what's going on. They send text reminders or call so you don't forget an appointment. My skin is prepped with an ice pack before a treatment and they use aloe or lavender after to soothe the skin. I would recommend this place to anyone looking for a permanent solution for hair removal. read more

Love love love Advanced Laser Clinic & Medspa. Such a clean and welcoming place. Being an esthetician and laser technician myself, it is really hard to find a place that I completely trust with my skin. Eileen has been so great with my laser treatments, and I am seeing really good results. I'm very thankful to have found such a great place and look forward to returning!! read more

I've been using this place for a year now! They're awesome! So flexible with my crazy schedule! I work with Alexis and she's great at what she does and is so welcoming! This place gets 5 stars for sure! read more

I have been coming to medspa for many years. I started when I was around 48 years old and had never really used anything on my face other than store products. I did not know anything about face treatments other that facials. I had a lot to learn. I always thought that plastic surgery is what you do to look better as you age, but that is false. You can look young and pretty using products and having treatments like IPL's, skin needling or botox, there is a lot to choose from depending on what you need, go for a consultation.. It all looks so natural nobody can tell. This is not a place just for girls, I see many guys getting chest or head hair removal. I see tham also getting face treatments too, they look very handsome. The concept at this place is very conservative, If you want to go aggressive (like you want huge Angelina Jolie lips) you will not get it here. They strive for a very natural look. When you first start to get serious about your face and slowing the aging process, it takes time. It does not happen overnight. Have patience, it will give you time to save up money for your next treatment. Look for the monthly specials and plan your treatments. One day you will hear the words from another person saying "Wow your face looks great". When you tell people your age, they always comment that you look so much younger. When you look in the mirror you will feel happy. read more

I did 5 cycles of coolsculpting in August and with my last follow up pictures in January I expressed to staff that I was not happy with the results. They did not care about my opinion, would not listen to me or offer anything to help me resolve this. I spent thousands of dollars on this procedure and AGAIN was not satisfied. I emailed Eileen twice and was ignored. After many years of going to this center for other services, I am no longer a customer. read more

Advance Laser Clinic & Medspa is tops in my book. They provide a wide range of services, the staff is exceptional, the facility is very clean. The prices are reasonable and they offer finance plans. I had laser hair removal on my legs and the results are great. Give them a try you won't be dissappointed! read more

The staff here is always above par. Eileen, Holly and Jorge deliver top notch service and I never, ever leave disappointed.

Customer service is poor. Depending on what you have done the work they do is average to below average. If you are looking for excellence you may want to go somewhere else. read more