disgusting customer service the door needs to ring to open and it wasn't working. them lady just opened very rudely and said "here". the other one employee was literally seeing me struggle and didn't even help. shut down this terrible place. read more

Update 1/30: emailed them immediately per their request- Waste of time. NO response. Evidently, Just wanted to make it look good for Yelp. Was excited about this place. Staff was nice and vibe seemed cool at first. My experience was not as expected however..... Found them online as I am in town visiting, the website said your 1st service is free. I went there. Did a level 2 bed for 6 mins. You counted that right, 6 mins because if you're new you can only do "half" the time so that and a packet of lotion was $66!!! So either my lotion was $66 bucks and my tan was free or I got nothing free. Really a poor situation for someone that was giving it a shot and now won't go back. Save your money and shop around. Personnel reached out to me and I emailed them details per their request. Nobody from there has followed up with me at all. Thumbs down. read more

I was so excited to move near this palm beach. Then the hours changed. 10am open time? And 6pm close? Yeah, I never go there. I actually canceled my whole membership because I was never able to go. I just checked back to see if they had moved the hours back to normal and still no. read more

I agree with the other girl about the hours not being great. They used to be open until 11pm and I think opened at 7am prior to the pandemic. However, since reopening the hours make it so someone working 9-5 can't come in before work and after work you'll have to decide gym or tan because you won't have time for both :( read more

I just started going here to prepare for a vacation - it's super clean, friendly & has great quality beds of all varieties. And you cannot beat the location if you live in the Harwood/Victory Park area. read more

The shorter hours are not as convenient as they used to be. Additionally, I've noticed they sometimes close earlier than the time on their door and online says. For example, I got ready to get a spray tan and drove to PBT at 6:30pm and they already had the open sign turned off and weren't answering phones. Very frustrating. read more

I give them one star for being nice after I signed up and through out my tanning experience. The problem is that I told them to cancel my account at the end of the month but they didn't and I was charged. They didn't give me any options or return what they charged me for. the manager just kept saying the same thing like she was on replay. Terrible customer service. A couple of my friends told me not to go to them but this store was very close to work. I will listen to them next time. read more

The best PBT location in the area. It's so clean and machines are in top shape. I've never had to wait, no matter the time of day or night. Salespeople here are some of the kindest and least pushy (they have your best interests in mind). Convenient designated parking in Moda garage! read more

I signed up around 2 weeks ago and I have been satisfied so far. It's very clean and the beds are a lot nicer and newer than other tanning salons I have been too. The employees have been nice and helpful. So far I haven't had to wait for a bed. I like how they have a station with disposable hair ties, hairspray and wipes. I will update the review later if I have any problems cancelling. So far so good. :) read more

Love this location! Parking is available in the apt parking. It's so convenient. The staff is so sweet, they want to get you to the best bed for your visit. I found my favorite bed here. The reps I've experienced weren't pushy or rude. It's very clean and I just love this location the best in Dallas. read more

Such a disappointment. The manager Beth was so rude to me today when I asked to cancel my membership. I had previously frozen my account and she gave me attitude when telling me I had to unfreeze to cancel, I understood the policy, she didn't have to be rude and obviously acting like her store was going to be penalized by the company for canceling. I had a membership for years in California and was pleased which is why I signed up here in Uptown when I moved to Dallas. Im moving to Plano and I asked if there was a location up there and she looked at me stupid and said I don't know. Another customer waiting chimed in and said "yes" there is and told me the exact location. If you are going to manage a store, it is your duty to assist customers and find the answer to service them. Im sending this complaint to the corporate office, I wish I would have been a mystery shopper today. Don't forget that the customers come first Beth...you should know that being in Management!!! read more

I love this Palm beach tan location! It's brand new and all the employees here are so friendly. John, the manager, is by far the best Pbt manager I've ever seen! I love the bed options, as well as the versa! Perfect place for the perfect tan! read more

I've been with Palm Beach for the past 2 years and this is by far the best location! Staff is very helpful and friendly! All beds are upgraded & I never have to wait. read more

Very rude. I live in the apartments upstairs and decided to stop in real quick to get membership info while taking my dog out. I told the girl that I have a vacation coming up and asked her for any packages that she would see fit, and the first thing she says is "I'm going to pretend the dog isn't there". No greeting whatsoever first. I have a 10 pound dog who I was HOLDING in my arms btw. She could have handled that better and I should have left then. She only continued to try to sell my on the ultimate package ($30 per tan) and insisted there weren't any basic packages. This space could and should be used by a business that will bring more to the neighborhood. read more

TERRIBLE! Don't waste your time at this location! You're better off going a mile down the road for some actual costumer service. I live downtown and went to the PBT because it's the closest to me. I had gotten an email for my birthday sayin I could tan in any bed, good for 30 days after my birthday. I went in December 1st if not 2nd and was told It was "only good for November" when It said right on the email, "good for 30 days after email was sent". I decided to not make a huge scene at the time and just used what my membership allowed at the time. The main girl working was very rude and seemed to be training someone new also. They acted like I didn't know what I was talking about with the email even when I offered to show them It, and then had the audacity to try to sell me lotion after I already told them I had some, that I purchased from a PBT. DONT waste your time here. I went to a different location 5-10 minutes away and had the best customer service I had ever received at a PBT, AND they let me use my birthday coupon with absolutely no problem. Oh, there's also no parking at this location. I highly recommend something be changed or everyone is going to take their business elsewhere. read more

Don't ever buy packages from this place. Ever. I've learned the hard way. They try to convince you to buy packages and they tell you that they will freeze it if you travel, but they will do anything to make sure you don't use all your sessions. You get excuses like we only froze one session from your package. Or they will try to convince you that you used all of them when you're sure that you still have two or three left. They've built their business on lie and manipulation. They think most people have bad memory and won't remember how many sessions they used. I have a semantic memory, especially was numbers. That happened to me more than 2 times there from different people. No wonder they're so desperate to sell you packages that don't reduce price. They' do it with malicious intention to deceive you. They will tell you anything you want when they try to sell you those packages. They will tell you that you can freeze them anytime If you gonna be out of town blah blah. Record them because that will change later after you buy and try to freeze them. They will tell you with a bold face that they don't freeze sessions. That's how deceiving those people are read more

I've tanned at other salons and thought I'd try a new one.. Came in before 5 and there was only one girl working who looked overwhelmed having 4 people in the lobby. I asked her questions about lotions, prices ect, and she had no idea about any of the products. She gave me no information about the membership and sent us to the wrong rooms and asked us to switch rooms after already undressing.. I came to tan at a different location today (forgetting the 24hr rule) but she put that I hadn't tanned until 8 yesterday which is not accurate considering I signed up before 5 yesterday. read more