They resolved my problem obtaining refills from a mail order pharmacy plan manager, refilled all…read moreprescriptions and arranged a vaccination I had been trying to schedule using an app. Ver helpful, especially pharmacist Dr. Anna. John R.

So EXCITED this location is open again after the horrible fires. Let's go support them. They are…read morehaving an opening party tomorrow starting at 9 am. Everything is clean and stocked ready to go. I will definitely drive up to support them. Went and bought some items. Friendly store manager invited us to the opening party. The parking lot was closed but looked just repainted.

I've had mostly good experiences here since I recently started using this pharmacy, but I ran into…read morea frustrating issue with their automated phone system. Like many large companies, CVS appears to rely heavily on automated voice systems instead of having a person answer the phone. Unfortunately, these systems don't always seem ready for real-world use. On Tuesday, March 10, I called and used the automated system to refill a prescription. The system confirmed that the refill would be processed. I was a little hesitant to rely on the automated system alone--and now I understand why. I wasn't able to pick up the prescription on Wednesday, so on Thursday, March 12, I called at 9:12 a.m. to make sure it was ready. No one answered the phone, so I left a message. At 9:18 a.m., someone from the pharmacy called me back and confirmed that the prescription would be ready later that day. However, when I arrived around 4:30 p.m., the pharmacist told me there was no record of the prescription request at all. They also said they had no idea who from the pharmacy might have called me earlier in the morning and could not find any note or record in their system. It was essentially as if the previous two days of communication had never happened. This was for a heart medication. After I explained the situation and the time I had set aside after work to pick up the medication, the pharmacist was kind enough to give me two pills (heart medication) to hold me over, which I appreciated. Still, the overall experience was frustrating and made me question the reliability of the system and the coordination between staff. The pharmacist on duty in the afternoon had no information about who had called me earlier, even though the call clearly came from the pharmacy's local number on my caller ID. I hope CVS improves communication between staff and the reliability of the automated refill system. I'd like to continue using this location because it's convenient, but experiences like this make me wonder whether I can depend on them when it comes to something as important as prescription medication.

I found myself stuck outside my car when my fob battery died unexpectedly. I quickly went in to…read morethis CVS hoping to be able to find a battery, but looks like they either didn't stock them, or they were unfortunately out of stock during my visit. But I will give the associates points for knowing exactly where to direct me in my quest to get in and out as quickly as possible so to ensure I didn't have to pay even more at my parking lot. The store itself was well laid out and kept clean. The aisles were wide and well organized. Honestly, I would have no problem coming back here for other items should I find myself in the area. I'll just make sure I have my battery needs already taken care of.

Mea culpa both Brentwood Pharmacy and Brentwood Plaza Pharmacy. I totally messed up when I checked…read morein at the former while standing in the later making a minimal purchase prior to my dental appointment eight floors above. Now I'm getting Yelp email prompts to review your business. In the spirit of making things right: I see by so many positive Brentwood Pharmacy reviews, this is a place of integrity not unlike Brentwood Plaza Pharmacy which is perhaps a branch location? Again, I was not in/at your business but based on what I've read, perhaps I should be in the future...

Brentwood Pharmacy is the worst. They can't get anything right and always make excuses for their…read moremistakes. To be fair they used to be ok but ever since the person who was up front left they have been a nightmare. Added to that their prices for the non prescription items are way more than other pharmacies. I feel bad bc I like to support neighborhood business but I'm done.

I love this store! I'm not sure why it only has two stars but I've been getting prescriptions there…read morefor a year. Today was my first time in the store. It's huge, well stocked and very clean! It's worth the drive from Woodland Hills! Let's talk about the pharmacy. Every time I've called about confusion re meds (believe me, it's almost weekly), not only do they call back quickly but they are always patient and informative. Prescriptions are prompt. Plus, the store has so many ppl behind the pharmacy counter. I was in a long line, that would've taken an hour at the WH location. Less than five minutes! They also have a line for the mobile pick ups! I can't say enough about this store, especially compared to the terrible one in WH. Highly recommend!

They claim to be open 24 hours, but I've shown up multiple times at 2 AM and 4 AM and they were…read moreclosed. On top of that, the customer service is disappointing--staff come off cold and uninterested. They claim to be open 24 hours, but I've shown up multiple times at 2 AM and 4 AM and they were closed. On top of that, the customer service is disappointing--staff come off cold and uninterested.

This was the worst experience I've ever had with a Pharmacy. I couldn't believe a "neighborhood"…read morepharmacy could be so shortsighted . They were dismissive and rude. They never called back regarding the prescription my doctor had called in, after multiple attempts on my part to contact them. It was unbelievable. Go somewhere else and get your prescriptions for a lot less money from a pharmacist and pharmacy who actually want to help their customers.

This pharmacy treat you like a human takes care of you like family and is professional beyond any…read moreother pharmacy I've ever dealt with

I was transferred from Rite Aid to this pharmacy…read more On every visit, I always receive very good customer service from all the staff behind the counter. Each of them is very friendly, polite, patient, poised, and highly professional. The pharmacist team at this location is top-notch; always! Thank all of them for such wonderful customer service.

Used to like this store. Do not order items for pick up. 2xs I've had larger quantities substituted…read morewith smaller, and charged the full price I paid online.

I've been a customer for over 7 years here. Gina is a super helpful resource in any matter…read moreresolution. She is extremely nice and professional. Very good customer service. The pharmacy staff is friendly and knowledgeable, they always help and strive to do above and beyond. Thank you!

I have had three unpleasant experiences and I not sure why. I suffer from a thyroid condition and…read morea compounded formula works better than the standard replacement. The problem I have run into is that they do not have my prescription ready when promised. I go there or my wife and they don't have my order. The reasons range from they are out of the material, they gave my pills to someone else because I did not show up on time or I have to come back later. I pay them directly, so they do not bill my medical plan. I am trying to find a way to resolve this issue. Unlike other pharmacies you keep your own Calendar to re-order. There are few compounding pharmacies around. Most are online and by mail. This location is great, the front desk people are nice, and they turn out a great product. It just seems to happen every so often. A couple of times I have had to raise a stink to get a few pills to tide me over until they filled my order, as I only have a day or two cushion. I have discussed the experiences with my doctor and I w After a conversation with pharmacist I think we were able to reach a solution that may work. Sometimes conversation helps the overall experience. We shall see. Recently, I went to exercise my right to get reimbursement from our healthcare provider. I sent them bills, documents and other requested information. They then came back and requested more data. This time they had to have specifics that the Pharmacist could only provide. Well people at the Pharmacy and the Pharmacist went above and beyond to help me. I have become very impressed with their professional assistance and I am confident that our earlier experiences were just fluke experiences caused by some miss communication. Well it has been some time since my first experiences. They have only improved. Some new people and I must say they try very hard. They also proffer good advice. I am really impressed by the store, staff and service.

Five stars to the cashiers. They work hard under stress. There was a line and the cashiers were…read moreworking 2 registers at the same time, allowing the line to move more swiftly. However, I am only giving this CVS 3 stars because of the lack of staff on the floor to help open up the locked cases, which is 90% of this store. I understand why the merchandise must be locked up due to the past several years of theft. When a staff member does show up to unlock the case, they are always kind and apologize for the wait. CVS should hire more staff to help the customers. 5 stars to the Pharmacy Department for being open 24 hours. When my husband needed meds after 10pm, I was able pick up the meds, late at night! Thank YOU!!

Still in disbelief how this went but I was leaving the ER at 230 in the morning, prescriptions were…read morecalled in at 1130 PM (3 hours previous). Despite being in emergency condition, the man said "can you come back in an hour, it's time for my lunch". I conveyed this was an emergency, he said "too bad, I'll be back at 330. Do you live around here?" Then I said, again, this is an emergency, he literally laughed. When it became clear that he still wasn't going to help, I asked if he could at least send the prescriptions to the CVS near my home (I was only here because of emergency conditions plus 24 hours being open). He said he would do this, and did NOT do this. Thankfully the person at my local CVS was able to handle everything the next morning after only about ~30 minutes of waiting, but there was substantial amounts of pain felt which would have been avoided had the person helped. Also, despite his apparent overwhelming need to take lunch exactly upon my arrival at 230 AM, he helped the woman behind me in line.

Drug addicts outside, everything locked up, Erewhon prices, and a cashier who likes to argue with…read morecustomers (tall, long curly hair, male). Time to shut that store down.

Hair, bath plus more beauty essentials food snacks pharmacy they have almost everything !!!!read more

This is a wonderful community Pharamacy. They are very…read moreresponsive and contact you if any issues arise with medication. The delivery service is great especially if you are under the weather.

This used to be the best pharmacy in LA. Until about 20…read moreyears ago. The employees used to be like family. And the employees went above and beyond. The items in the store were always right on trend and classy. Now it's tacky and cheap. The employees look traumatized. Too depressing to go here