The staff at this Walgreens is absolutely incredible. They are kind, patient, hard working and my hope for them is they can escape and move onto something better. So why 1 star? Private Equity has ruined this place. Sycamore Partners could easily lower prices, hire enough staff and give us a great experience. Unfortunately, the undigested corn in human feces offers more to society than Stefan Kaluzny and Peter Morrow. Shame on both of them and may karma not be kind to either of them. read more

Walgreens - 32 mins in line and still two ahead of me - unacceptable - Drugstores Near Me - Santa Monica, California

System down, waited over 30 min and still couldn't get medicine. Waste of precious time. This was my second time trying.

Drug addicts outside, everything locked up, Erewhon prices, and a cashier who likes to argue with customers (tall, long curly hair, male). Time to shut that store down. read more

I spilled on my carpet and was out of carpet cleaners so I panicked because everything was closed, but I came into this Walgreens 30 minutes before closing and everyone was not only helpful with finding the products I was looking for, but they helped me find better products than I came in for! read more

Hair, bath plus more beauty essentials food snacks pharmacy they have almost everything !!!!

I recently stopped by this Walgreens on a Friday. I was greeted by Jonathan Q. Once I was ready to check out ; Jonathan was so courteous and polite. He was enthusiastic to complete my purchase. The parking lot was clean and spacious. read more

All this nonsense is over shopping baskets - and it's still going on! I've lived 2 minutes walk from this store for around 9 years. I sometimes go several times in one day, as I buy things for myself, and I have a side gig with a grocery delivery app. There's never been a problem between me and an employee here, until now.  Around August 2024, I was paying for some items, when I asked the employee if I could add my phone number to get the Walgreens rewards - she did not reply. I asked again - still nothing. I felt this was rude, but I let it go. Once I'd finished paying, the employee shoved the shopping basket at me and asked (barked) if I would put it back with the others, stacked by the entrance. Since this is definitely not the customers' responsibility, and she'd been so rude, I refused.  She then aggressively shook the basket, and shouted at me, using profanity. Obviously I was taken aback by this, but I had paid for my stuff already, so I left. In December, there was another incident regarding the shopping baskets. This time I had already left the store, when this employee shouted at me from inside, again using profanity. She said that I had to put my basket back, and that she would no longer serve me. When I complained to the manager, I said that all I wanted, was for her to simply do a job, and treat me like any other customer - the manager said that she would take care of it. There have been several more incidents, and to date, I believe four different managers have spoken to her about this, yet none of them have actually managed to get her to just do her job. She still is very rude to me, and refuses to serve me. I need to be clear - as I said earlier, I have had no issues with any other members of staff, in the 9 years I've been going to this store, and the store manager has said to this employee that she must serve me. There have even been incidents where, accompanied by a manager, I've tried to make a purchase from this employee - the employee has refused to serve me, even at the insistence of the manager standing next to me. So not only is she rude to customers, but she has no respect for authority - namely the managers who are in charge of her. Clearly we can see who's really running things here. Even after complaining to the corporate office, nothing has been done, and it's now March 2025, 3 months since I first complained, 7 months since the first incident. I really don't know what upsets her about me, or the shopping baskets, since she's never said, but I think it's reasonable to except that she could be professional, long enough for me to make a purchase - clearly she can't. So, if this is the case, why is she still allowed to work here? It's also very disappointing that even after months of complaining, Walgreens have not done anything to stop this behavior - yes, unfortunately it's still going on. Walgreens should be thoroughly embarrassed having such an awful employee representing them, and ashamed that they've done nothing about it. Is it any wonder that they are forced to close 1200 stores, (450 in this year alone), if this is their attitude to their customers. I think closing the store would be the only way to finally get her to stop. This, quite literally, is the worst customer service I've ever had! read more

Joseph is the best pharmacist I have ever worked with. He makes every client feel like his most important patient. The whole staff is friendly and professional.And the store is well-stocked and immaculately clean. I recommend giving all your pharmacy business to this amazing store. read more

Went to this Walgreens like I usually do to drop off my packages for FedEx got there and seen some new guy not sure who he was but he was super rude. Told me that there wasn't there's only one line 1st when there's specifically a FedEx line to the left side that I've always gone to then he told me hey we're not taking packages today Like what's the point of being a drop off location if you're not taking packages, it made no sense but you know what it is what it is and I don't think I'll be dropping off my packages. Here is thanks of this douche bag. read more

They have the best deals! The staff is also super nice and friendly so I appreciate that. I come here all the time just for the exceptional service and products. Better than most Walgreens! read more

My first time to stop by at this branch. And I did not get to the right entrance in the first place. I guess they changed the entrance to other side for safety and protection. The entrance is not on Pico Blvd, but on Lincoln instead. Maybe due to Christmas season and understaff, or maybe the parking lot is just too small, the store is not crowded and some of the shelves are empty especially popular items in pharmacy and on sale isle. 2 cashiers are working hard efficiently to help people check out sooner and they are very friendly and nice. This Walgreens is small, yet with technology display that impresses me a lot. Rather than open and close the door, you know what's inside. This is like what I have seen in Korean subway station where people can simply tap and order to be delivered home before they board the train. It is still clean, quiet and safe to visit. The sign is not too strong or clear like other branches. Maybe this is intended to be a community oriented store? I do hope they fill the stock soon so people can get what they come here for. And again, this read more

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Cashier with the long hair and glasses is a so slow in cashiering. Incompetent like he didn't believe the price was what it was on the register when verbally communicated with the customer that it was. He tried to scan it again but it kept coming up the same price. Like dude what kind of customer service is that like taking your sweet time for what the price is advertised for. Employees like that need to be retrained or just have common sense. read more

Came in at 6:01 as it took me five minutes in there lot to park and the pharmacy would not serve me. Employee was extremely rude. Not going here again read more

5 stars for the super high tech beverage fridges that display digital menus. They only appear when someone is walking by, otherwise the screens hibernate or display banner ads. I've never seen anything like this in any convenience stores. Walgreens is ahead of the curve. Not sure if the company plans to roll this out to the rest of the branches or this branch just gets special treatment. read more

Walgreens - Digital menu of what's inside the fridge - Drugstores Near Me - Santa Monica, California

A well deserved 2 stars. Corner stores are generally inconvenient and expensive but this one takes the cake with absolutely awful service. Avoid it if you can. I certainly will. Leave it to the homeless who clearly stealing the products rather than deal with the sh@$$y staff, unlike the rest of us. I have never had an issue with the pharmacists so I am excluding them from my review. Just the front of house team. read more

The pharmacy employees are extremely helpful and go out of their way to get things done & ready behind the scenes without me having to ask. Rare for busy LA pharmacies!! The rest of the store has great stock of items as this is a big location. Wish there was self-checkout & more gift card options. read more

I like this Walgreens because they always have a lot of things available that I need. Food, cleaning supplies, brand name hair and makeup supplies. IThe service is good too. The staff is always rather friendly when I'm there. Often times it's much easier to go there as opposed to the express Targets during high traffic times. read more

This 5 star is for the FABULOUS urgent care (maybe it has its own Yelp entry) but the store itself seemed just fine. Jennifer Tran is an NP and she is fantastic. Would come again. Easy parking unlike the one on Colorado. read more

Mario and Oscar were really helpful though, unfortunately, I already have to update this review about the overall experience as pertains to others. After this store closed, I called the 24-hour Robertson store to ask about my first order ever, which I had just placed here. I had to call there, since the Robertson store was still open. The supervisor there refused to answer my question. She also refused to confirm the toll free number I read, as one of 2 numbers on the store's site, as I asked if I should call there instead about my first online order, after her refusal. Then she deliberately hung up on me. I called the toll free number, asked my question and confirmed my order. The email I had been told, at this store, that I was going to receive to let me know to pick up my order here never arrived. However, the delivery date has passed. I called the toll free number again. Tim said my order was automatically canceled, since apparently I am not allowed to use their site (or app) to order this item it to be delivered to the store. However, the app, store and everyone at Walgreens said I could, processed the order this way and confirmed the order that way. I received no notification, as I kept checking the site and my email, that my order had been canceled automatically by Walgreens. I still have NEVER received an email notifying me that the original CHARGE to my credit card has been reimbursed either. I had to call the toll free number and start all over again. Tim said the online promo code I had used had expired so, after spending about over 3 hours altogether earlier listening to rude staff at other locations and not accurate answers, except at this store, in order to buy 1 item, I also had to pay more for it to now to be estimated to take twice as long for it to arrive. I still haven't received any notification it has shipped so I still don't know if it is ever going to arrive. I don't consider this store, especially, as in error. However, I don't think this should be the experience trying to buy 1 item that would ordinarily cost about $40 once in a blue moon at Walgreens. read more

I get it's not fun working minimum wage but jeesh... Nearly every employee here is toxic, from the pharmacy to the ones helping in the aisles. This place seems to draw a lot of bum customers that yell at the staff too. Literally a dump of a place. Would not recommend coming here. read more

Not surprised to see how many one star reviews there are because of the pharmacy. Each time I visit, I notice how low energy and s-l-o-w everyone is when dealing with customers, but having a grand old time and laughing when talking amongst themselves in the back. Then I got my vaccine administered by the self proclaimed "pharmacist-in-charge" and immediately understood - I've never seen a professional look so sleepy and lackadaisical, not to mention completely disinterested in diffusing my concerns (they pretty much forgot about me as I watched other people who arrived after me, get vaccinated before me). Customer service mentality comes from the top down. I get that this pharmacy may deal with high volume and all kinds of difficult characters, but overall, people will be more sympathetic to your workload if you actually act like you give a shit. read more

Worst service in the area! I advise you to never go here, they don't care about their customers at all. I called about getting a passport picture taken at 10:01 pm they say that they do them and that they will close at 11. I advised them that I was on the way and they said okay. I get to the store and no employee can show me who I was talking to, the manager laughed as if it was a joke and this was very important. GO TO ANOTHER STORE!!!! read more

This one star is for Chiquita in the pharmacy. Today, I came to pick up a prescription for my daughter. I heard Chiquita speaking rudely to the woman in front of me; at the counter. Then when I approached the window she was rude to me too. She said, "I need to see your ID." I replied, "It's my daughter's prescription." Like a robot, she restated the exact same words, "I need to see your ID." Not, I know ma'am, but I need to see your ID. I have picked up this medication for my daughter before, and I was never asked for my ID. I commented to the woman who was before me and was now seated, "She really is rude." A woman in line behind me heard me and said, "She's the worst. She's always rude." The woman who was seated agreed with us both. Well, I am of the mindset to switch to another Walgreens because I have zero tolerance for rude customer service, and if Chiquita is the best Walgreens has then, shame on Walgreens. Before I left I told the pharmacist to expect a complaint from me. I didn't shout, nor did I whisper. Chiquita heard me and walked over and mumbled, "All I did was ask her for her ID." It's not what she asked, it's how she said it, and she offered no explanation for asking for my ID. I doubt that Walgreens will do anything about Chiquita and her lame customer service, but they can never say they didn't know. As a customer, I have options, maybe the Walgreens on Crenshaw or LaBrea is an option for my family. read more

It's a good wall greens clean, and the staff is attentive and keeps the shelves stocked. They're helpful in the photo department and pharmacy. Staff is good. read more

Rushing to work and I bought a box of tampons and didn't grab receipt. When I got to work I realized the container had already been opened then counted them and 9 were missing. Kinda pissed because I can't go back now and get a refund or anything since I'm stuck at work. Hopefully if I go back tomorrow they'll reimburse me but I doubt it. read more

I wish they had the type of Monster energy drink I wanted. The store was clean, but there was not a lot of parking. The store was not very clean on the outside. I always like that I can use my AppleWatch to pay. read more

Walgreens - Drugstores Near Me - Santa Monica, California

The shift supervisor is the rudest laziest person and should not be in a service industry. Tje store is also always a mess, out of stock and dirty. The only reason I go there is for fedex. read more

This staff runs at the speed of slow. Went in to kill some time and pick up some items. I was waiting in line for 15 mins, while a large party of guys were buying out the store. 2 people at the register and the one guy who runs at the speed of slow. I left and dropped my stuff. I'll buy it on amazon. Hire more people or tell that guy behind the register speed up. Avoid this place, CVS is better. read more

This is my local pharmacy and they're great! I even get through to them on the phone and whoever answers is always patient, caring and helpful. Thank you! See you again soon read more

First of all, the pharmacist has endangered the life a patient I know. I am this woman's assistant. I have worked with pharmacies before, and the BS that came from there is nothing I have ever dealt with before. They claimed they didn't have her debit card on file. She had been very ill, and is elderly and disabled. She cannot get to the pharmacy. She needed them to deliver her meds, and they refused. She has a bad heart, among other things, and a lack of meds could kill her. They kept playing games, and the pharmacist was cruel and VERY unprofessional. The patient struggled with this pharmacist who did nothing but condescend to her. (Oh, she called HER rude!). I was listening, and could not believe what this so called professional person was saying. My client then called the corporate office, and INDEED HER CARD IS ON FILE. I am witness to this. I heard what they said. The pharmacist lied to her, and said if she came to the pharmacy, they would put her card on file. I went to pick up her meds, paid with her card, but they still refused to put her card on file. They claimed it didn"t "go through". Then the kind assistant, (who was trying to help), asked this rude, unprofessional pharmacist how to get my friend's card on file, and she, (the pharmacist), gave a cockamamie reason: that she had to have prescriptions there for months, before my friend can have them delivered to her. That is a LIE. Why did the pharmacist lie?????? What the pharmacist was doing, and probably has pulled this before, is against pharmacy LAW. I am urging my friend to not only file a complaint, but to go further than that, through disabled rights and elder abuse channels, not only has this "pharmacist" violated pharmacy laws, she has psychologically abused a sick elderly person. We are going to stop this level of abuse read more

BEWARE!!! They are selling EXPIRED MEDICINE. I purchased an antibiotic ointment Neosporin for a minor cut. After opening and using it, I realized the ointment was expired 5 months ago. I wonder what all that employees do there all day. I attached the picture of the ointment and the receipt. Be careful everyone, don't buy an expired medicine. Apparently, it's our job to pay attention to the dates not all that employees wandering around and chitchatting. read more

Walgreens - Medicine Container and Receipt - Drugstores Near Me - Santa Monica, California

Don't bother coming here as a walk in to try to get a Covid vaccine, they won't take you even when they have a ton of no shows. They are literally sitting on the vaccine, that's not being utilized and they won't give you the vaccine. Went to rite-aid on wilshire/19th, no issues, got the vaccine. This Walgreens is not helpful at all, lazy pharmacy staff. AVOID! read more

Store manager Maribel was very rude and would not acknowledge online pricing for the product I were trying to purchase, she made any and every excuse not to sale me the item. First wrong product size, which was a lie, then wrong sku #, even though I had spoken to a different manager on the previous day and were told he would in fact acknowledge the online price. read more

Another bad experience with Walgreens. I observed a woman in front of me talking to a pharmacist trying to fill her long standing prescriptions. Her records from her doctor were already sent twice, as they lost the first set. The pharmacist was very rude, argumentative, and uncooperative. I heard her say she'd fill it once, but it was a liability. What liability is there in filling a doctor ordered prescription that has already been taken for many years? What right does a pharmacy have to over ride a doctors orders? As the woman left I heard the two front desk clerks say sarcastically "everyone is taking opioids." Yes, people in chronic pain go to the pharmacy for opioids. No compassion, no understanding. Why are they in the health field? read more

Why can these people get my medicine to me? It's a week over due and I ran out on Friday. It's kicking my ass and they have straight out said they don't care. I truly hate the pharmacist. I'm a cancer patient and my meds allow me to function. I'm not standing very well right now and have no one to get these for me. They screwed up and didn't send it out until last Thursday but they must have sent it by way of Siberia. I called them on Friday and sat on hold for hours. They they said they don't care if it get it on time or not. These are not care givers! They just take the money and do the least they can. I can't get out and can't get all the meds I rely upon to keep me alive, transferred. The total attitude of "your bothering me" is inexcusable. These meds are literally keeping me alive or they did when the were delivered! read more

I visited Walgreens they are in Santa Monica be living here for 30 years Walgreens isn't that old on this block but the people inside are so wonderful and there was a lady by the name of Deborah that really helped and was knowledgeable and I just like to mention her name read more

Th 'This pharmacy has very rude uncaring people. They are short staffed and make people just stand around and Waite....Does not matter if a person is disabled or old. Since they started to do vaccinations the people who come to pick up medication come last and if you complain they will want to teach you lesson in how you should behave. read more

I went this store today and treated badly with the cashier, a young girl who has no idea about professionalism. Thanks to a gentleman who works next to her could solve the problem. She shouldn't belong at front desk. I thought that's only me but she does the same thing on other people too. May be she is overwhelmed and she needs to take a break. No customers deserve to be mistreated by her. I like the store it's my neighbor store but if she is the only one working there as a cashier I wouldn't go again. I prefer to go another store. read more

I have been to a million Walgreens locations, and this one isn't too bad. I have been to many that are a LOT worse. It is a larger building, and has a lot more options than some of the other locations. Also, the employees here were more helpful than at some other locations I've been to. Still, their coupon app system is so confusing and staff never know how to use it, so I can't give four stars. read more

The staff is very friendly and helpful. I appreciate their kindness and patience. They are very accommodating and the store has a great selection of products with good sales, so it's nice to walk around if you need to wait. read more