Ordered on December 5th, no order shipped. Cannot reach by phone and email no response. Go to website and there is no place to cancel an order not shipped. Check the FB posts for the company and you will see everyone else is in the same boat. Some of those reporting ordering in November. Very disappointing used to an excellent company with good products but now it feels scammy. read more

If I could give them a zero, I would, beware before you order from this company they make it super hard to get in contact with them, wanted to exchange them but they were out of stock on all sizes same for my husbands. So you have no choice but to return them. My daughter paid $52 for each pair and they only will refund $39 for each pair and that's just not right. I would NEVER order from them again. read more

Order a gift for a friend who is undergoing chemotherapy in another state on April 26, 2024. I thought a gift of a warm blanket, socks and a candle would help to cheer her up. Pajamagram Charged credit card, but my friend never received gift. I called Pajamagram today, spoke to Ruth in customer service. She informed me that the order never went through and my card would be credited. I never received notification of this issue. I told Ruth it was terrible customer service and to remove me from their mailing list as I will not be using their company again. read more

There is no way to speak with a live person. I have waited weeks to get a response via email. I mailed back the pajamas and got a notice from the ups store that they are no longer at the address listed on the return form. All around it has been a horrible experience. read more

Do NOT order from this company! There is ABSOLUTELY NO WAY TO CONTACT THEM! I did not receive half my order and I have been trying to call them for a month and have sent several emails. Nobody has responded. TERRIBLE!!! read more

I placed an order on Nov 24th but no delivery and no response. I created two inquiry forms but still no response. I have no option but to contact my credit card company and report it as fraud. read more

I ordered a set of PJs for my wife on Dec 2. Several calls, emails and I gave up hope of receiving the order. Amazingly, they arrived today. This is the last time I ever order from them. read more

Ok, so my family and I have ordered from this company in previous years and had zero issues. This year though? They blew it. Hard. I will NOT be ordering from this company ever again. I was that disappointed. I ordered our matching Christmas pajamas the day after Thanksgiving (November 29th, 2024). By December 16th, I had not received any kind of update on shipping so I emailed their customer service. Now, it's important to note, there's no way to call them or contact them otherwise. And their customer service page says not to email them more than once or it could continue to move your inquiries to the back of their line. By Christmas, I hadn't received any kind of response back and still no shipping notification, my order still just said "Processing". Finally, on JANUARY THIRD (!!!) I received a notification that my order was in transit. Still no response from their customer service. Ultimately, my order was delivered on the 7th of January. Still no response from their customer service, even as I type this today. Ultimately, I'm returning my order. To which, again, I have issues! I went through their webpage and can't get the return label to load. Now, I'm contacting their customer service again (I'm doubting they even exist at this point). Seriously, why on earth would I order matching Christmas pajamas for my family to not be able to wear them on Christmas???? Overall, zero stars. I don't recommend. Not even a little bit. I paid almost $150 for 4 pairs of pajamas to have them delivered 2 weeks after Christmas. WTF. read more

Pajamagram I had the worst experience with Pajamagram do not order from this company. I mistakenly clicked on the ad that I repeatedly saw for the matching holiday pajamas, browsing through the ad, I had stupidly thought for the price of these pajamas they must be a quality and worth to try and had put in an order on November 27 2024 - On December 9 I sent an email asking for an update regarding my order with all of my order information. I had received an email back that they were overwhelmed with the high demand of orders and please do not send another email because it may interfere with the time and order that someone will get back to me. I had given them time then I received multiple emails if I want to continue with my order and receive a a discount on a future order or cancel my order and receive a refund pending shipment -had requested to please cancel my order and fully refund me. Do you know I received the pajamas on Monday January 13 and I'm still unable to fully complete the return process online and getting a runaround. Safe yourself the trouble and find another company worth buying from read more

It took 2 months to receive an email that said my order was delivered. I never received my order. I never received the reimbursement that customer service promised. I will never do business with this crappy company ever again. I suggest if you are reading this review save your money and your time and shop some other company. read more

Terrible customer service. Ordered 2 pairs on 12/2 and finally received one pair on 1/14. They cancelled the order on the second pair even though we wanted them both. When we got the credit, it wasn't the full credit. We have ordered from them before and been very satisfied. I'm not sure what happened to the company. The 800 number doesn't work. The only communication we could get was through the website email. We got the same answer to the 7 or more request for help which led me to believe the responses are AI generated. We will never order from them again. Sad. read more

Terrible Customer service. Placed an order on 11-23-2024 and they charged my card..No customer service as far as shipping or tracking info.Sent an email and they responded stating your inquiry will be answered in the order it was received. This supposedly is an American product,how can they conduct business like this? Reported this company! read more

I purchased a pajama and slipper set for my grandmother for Christmas 2024. I received the charge to my credit card, but never received order details via email (didn't even have an order number) and my grandmother never received the gift that I ordered her. They don't have a phone number posted on their website for customer service, just an email inbox. I sent an email, got a case number, and was never contacted about my complaint besides an automated response. I followed up three times before contacting the Better Business Bureau. Turns out Vermont Teddy Bear is the parent company of Pajamagram. I am really shocked at how poor this experience has been. This used to be a reputable company. I should have checked reviews before submitting an order. Fingers crossed the BBB is able to bring some justice to the situation. If you have a similar experience and want to file a complaint with the BBB here is the link - https://www.bbb.org/file-a-complaint/ and search for The PajamaGram Company in Shellburne, VT. Good luck! read more

I think this company is a scam. I ordered family pajamas for six on or around Dec. 1.... after or near new years the boys pajama arrived. OF COURSE they were the three pairs that cost of $60 each. Literally they ordered this from China or somewhere over seas ONCE we ordered. They looked SO cheap and feel worse.... such a scam. OH and the girls pajamas that order was totallyt cancelled because why? Those were each $20! Such a huge bummer entire family was excited kids are ages 21-25 and sign others. You could NEVER ruin our christmas but I will say this was unethical and clearly a company out to make $ and do not care at all about its customers.... not looking for return customers and spends its money on instagram ads to convince us their products way better than they are. Fast fashion at its worst. read more

The 4 pajamas arrived on 01-06-25 7 weeks after I had ordered them. There was no letter of apology or note inside not even an invoice just the four pajamas. Frustrating... I had already purchased 4 others for Christmas. Now what??? read more

heads up... absolutely terrible company! ordered 2 nightgowns..way before christmas. noone answers the phones..called the bank to stop payment! do not purchase from these scammers read more

Terrible shipping time and customer service. Pass on Pajamagram if you are wanting to purchase pajamas.

Cutest darn pj's but delivery took over 20 days! Barely got by Christmas. Only shipped 3 of 4 items ordered and no one available in customer service by phone or email to help. read more

I ordered two nightgowns on December 2nd. Not only have I not received them, but they have also not replied to my inquiry. By the number of bad reviews I have seen I am not alone! read more

There is no service. I can't get through to their customer service number, it tells me that no one is available to take my call and to call on another business day, which I've done every business day. As requested I've emailed them with numerous questions and problems, and even have the case numbers to prove it - and still one month later no response! I wish I had saw the previous reviews. It's a shame that this company has gone downhill, I really enjoyed ordering from them in the past. A costly lesson learned. read more

terrible customer service-- no transparency on shipping times. they are happy to process your payment -- then no communication. go through amazon instead or better yet-- find another company. read more

I ordered 4 pajamas in early December for my family to wear on Christmas. I received no shipping updates. I made multiple attempts to contact customer service and never got any response. There was no way to cancel my order. Yesterday, Dec 31, I received an email that my Pjs were being shipped. Nearly 4 weeks to ship items that are clearly for Christmas? No way to cancel the order when it clearly won't arrive in time? No customer service? Ridiculous. DO NOT WASTE YOUR MONEY ON PAJAMAGRAM. They are terrible. read more

I placed an order on December 1st and still have not received my order. Customer service replied to me ONCE stating that I could cancel my order or keep it active and receive a $25 refund. I opted to keep my order and receive the $25 refund. Still have not received the refund and I'm still waiting for my order with no further responses from their customer service even though I've reached out a few times. They used to be great, not anymore. read more

Would rate zero if I could. Ordered on 12/2. Still not received, no correspondence, they don't answer phone or respond to email. Not sure if I will ever get the gift. Maybe will receive by next Christmas. read more

I have ordered every year from pajama gram and loved the pajamas. This year I received no response about when the order will ship and I ordered on December 1. I finally did get a refund but since it is a tradition I found a pair on Amazon at the last minute. I received those but it's the poorest quality ever. I did see they sold the company in April 2024 and it is obvious the new company does not have the same quality or care. I will never order these again. read more

Avoid this company!!! They are awful. Bombard you with emails to sell to you, took my money and have not shipped product in over a month. Now no response when I contact them. Don't be duped. Poor to mediocre product and really terrible customer service. read more

order was late - arrived in Jan and missed Christmas. Was told i would receive a $25 credit- a dozen emails and a month later no credit. WHY? should be easy to process in 2025. I get the same response and so far no luck - NEVER again read more

Ordered our family set of pajamas in November. got them a few days before Xmas. my wife's pj we're not even sewn in the leg. I received a claim number in December and it's February and there's no one to ever take your call and they won't contact you back!!! Poor service and quality!!! stay away read more

I ordered Christmas pajamas earlier this month and expected a customary 2-3 day processing time. No shipping information over a week later, it's clear we won't have them for Christmas . I emailed customer service days ago, with no response. All I want is to cancel my order!!!! read more

Very disappointed. If I could give them less than one star I would! Order placed November 27th, paid extra for expedited shipping, guaranteed delivery December 5th. Called customer service numbers listed and unable to contact anyone, emailed with no response. Still have not received items. read more

Placed an order on December 3rd, with delivery date confirmed for December 6th. It is currently December 17th, and I CANNOT get any kind of response from customer service. No one is answering the customer service line, only automated replies to my email, my online "submit an issue" form similarly results in crickets. I need to either change the shipping address or cancel the order if it is not going to arrive by the day after tomorrow. This is a huge order that my whole, extended family is expecting, and they are all seriously disappointed. Always had a great experience in the past; this is super disappointing. read more

Absolutely horrible experience. They'll take your money, never ship your order and then completely ghost you - all while they continue to accept additional orders from other unsuspecting shoppers. read more

Placed order 11/30/24. Still in "Preparing shipment" status with no estimated shipping date. No reply to contact and phone number not available. Disappointed is an understatement as this was a Christmas present for a family with a new baby. I have ordered from this company in the past and appreciated the quality despite being expensive but no more. read more

Placed an order the end of November. Got a response email saying received the order and will be emailed when shipped. Still haven't heard anything (and I've already sent an email inquiring about shipment). These are gifts that I need to ship out and at this point I highly doubt I'll get them in time. I wish that I had read the reviews beforehand and saw all the complaints stating this same problem! Never again!!! read more

Horrendous customer service. Ordered on December 3, assuming that's plenty of time for Christmas. Confirmation email, and not a word since. Shop app, which they recommend, says they were delivered to me days ago, which isn't true. Sent an inquiry email days ago - no response. Can't get through on their "customer service" line. Never again. If I could give them a negative rating I would. read more

Terrible customer service literally non existent... placed an order and it took 3 weeks to receive and I'm also missing an item I paid for and still have yet to get a single response from the company and you cannot call the number... STAY AWAY from this company read more

I placed my order on 11/23/2024. I did receive an order confirmation right away. After not receiving my items or an email shipping confirmation, I emailed them on 12/10. I received a confirmation that my email was received, but I've yet to hear back. I wish I'd have looked for reviews BEFORE ordering because I wouldn't have ordered from them. At this point I'm pretty sure I won't get it in time to wrap and mail in time for Christmas but I'm even more worried that I will never receive the items at all. You can only email, there is no phone number. read more

Be very careful about ordering from this site. The quality is not what it used to be, but even more concerning is that they make it very difficult if not impossible to return items. To get to returns, you have to send them a message via their website. It's been about 7 days, and I have still haven't heard back. In addition, when you call their service line, one of two things happens: You get a message saying that there is no staff member available and to go to their website, or some strange promotions line trying to sell you something. No idea what has happened to this once reputable company. I think it is just one big scam. Disgusted. read more

I am a long time customer and have been ordering these PJs for YEARS. But I placed a few orders this year and the place is now a disaster. Their customer service number just says 'no one is available, many answers can be found online' (not the ones to my question). They don't respond to emails either. They promised items to arrive today but haven't shipped two of my orders and I can't change the shipping address. What is going on with this company? read more

Never thought this would happen. I ordered a pajama set 2 years ago and never had a problem. I ordered a different set this year on Nov. 24 and paid extra for expedited shipping. It's been 11 business days since I placed an order and I should've received this package between 3-5 days. This company definitely failed me and lost me as a consumer. Had to cancel and reschedule my family pictures because these pajamas didn't arrive on time. I have yet to receive any shipping or tracking information! Very disappointed!!! read more