This place has great people working here. They have good vibes and just open to helping out with what they know and advise! Thank you for being an A team read more

The workers here are uneducated, ignorant and definitely untrained in customer service. Their verbiage is not professional in the least bit. Using sarcasm and not funny jokes with customers. Being rude and unwilling to help. I don't know who they hired here, but it's almost scary... like walking into a halfway house or something. If you are a woman please don't go here. read more

DO NOT DO BUSINESS HERE! - The owner is an egocentric D and more concerned with his kids racing career than in helping consumers, and the service is terrible. TV/ACE Hardware corporate should revoke this guys franchise and business license, as it is giving their Brand a BAD NAME. Most items are priced 20%+ higher than other TrueValue/Ace Hardware locations. There seems to be no selection and/or organizing/refreshing of Out of Stock items... BTW - IF YOU BUY ANY TYPE OF "FASTENER" (screws, bolts, washers, nuts, etc) from this location - THERE ARE NO RETURNS/REFUNDS - even if not used - so make sure you buy the correct fitting item!!! They do not mention this at the time-of-sale, only when you return to the store, only to be told, "it should be printed on your receipt", just LAUGHABLE! There's a REAL REASON this location has a 3.1 (soon to be lower) YELP RATING. Buyer BEWARE! read more

Ace is the place with the helpful hardware man...and it's true...depending on who's working that day! This location is definitely the exception from the kind of service you would get at most any other Ace Hardware location, and not in a good way. Some say Ace costs more than Lowes or Home Depot. I have not found that to be the case, and even if it were, it would be worth it to go here instead. You can get what you need quickly and you get great customer service... if you're fortunate to get one of the staff members who actually cares. A big shout out to Nemo. He is awesome. If you ask him to help you find something, he will actually walk you over there and help you. There are a couple of other guys there that are helpful too, but I didn't catch their names. It's hit and miss. A few of the guys really go out of their way to help you. A couple of the other guys will just point but they aren't helpful at all. One of the items I needed was way up high as in over ten feet up. I would have never found it. I finally asked Nemo and right away, he got it for me. They should learn from Nemo. He knows great customer service! I had a return once and the guy who processed it was super rude and dismissive. He grabbed the bag out of my hand. He never even looked at me, never said thanks, just super rude. I even apologized for the extra work I'd caused him because of the return. No response. There's never any need to treat customers that way...especially when your motto is "the place with the helpful hardware man." I've been there before when he's behind the counter and he was equally as rude and dismissive. Dude, quit already if you hate helping customers so much. Aside from that, parking is easy. You drive right up to the front entrance. There's only one way in and one way out. You enter on Crenshaw and exit through the alley. One time the exit was blocked by some guys stacking pallets. The super rude guy I previously mentioned grunted that I had to back my car out onto Crenshaw. Not a safe thing to do. I asked him to help me look out for traffic. He grudgingly did it. I thanked him, but again, no response, except for the frown on his face because he had to help me. Makes me not want to go back. If I do, I'll call ahead and see if Nemo is working. Definitely skip that madness at Lowes and come here instead and ask for Nemo. He's the best! The super rude guy, not so much. If he's behind the counter even Lowes is a step up. Management or corporate needs to do customer service training for the staff, I nominate Nemo to conduct the seminar! read more

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Called and talked to Tony. I needed a hot water heater. He was ready to come and replace it the next day. Price was fair. It turned out the problem was the pilot was off so I didnt use him afterall. However, today, to be able to get someone to do such job on a short notice in a reasonable price is something. read more

Ok so ALL the dudes that were working today 11/28 were freaking amazing!!! I had a broken window and literally did not know what to do and my neighbor recommended going to ACE. So I brought in the window frame to see if they could help and they very casually said yeah pick it up later, give us a call in a few hours. I paid for it and the price was RIGHT oh my goodness. I had searched online for window replacement services and I was expecting to pay hundreds of dollars based on those quotes but here at Ace, it cost me 35 bucks!! I was so relieved. And my window wasn't an easy fix apparently because the frame was bent but they did an incredible job!!! It looks amazing and I'm so happy to have a window again. Thank you guys!!! Oh and the service was super fast too! read more

Go to get some keys made. I accidentally leave my wallet on the counter. LITERALLY 45 seconds after walking out, I pat my pocket and realize my mistake. I run back in and ask for my wallet. The guy behind the counter (Latino guy with shaved head and chest tattoo) tells me since it's not on the counter I must not have had a wallet. I show my receipt, I tell him I obviously used my wallet to pay for the keys. The other employee who made the keys (very nice guy, I think his name was Nemo) even confirms that I paid. Latino clerk gets defensive. I turn to his buddy (a customer who walked in right as I was originally leaving) and ask if he's seen it. He also gets defensive. They both need acting lessons. Basically, the buddy swiped the wallet and the Latino guy behind the counter approves of his pal stealing from a customer. I tell them I'm not accusing anybody, I just need my wallet back. Hoping they sprout a conscience, I add there isn't much money in there, but there are pictures of my kids, ID, etc. Nope. No decency. Neither gives a F**k. When I walk out disheartened, I see my wallet on top of the trash. The buddy, not knowing if I would call the cops or create a hassle, quietly tossed it in there when I was going back and forth with the counter guy. Good thing I looked. if I hadn't I'm sure they would have kept it. The world is a hard enough place and a-holes this are one of the reasons. If they ever read this, my hunch is they won't even look at their behavior. Instead, they'll be mad at me for posting it. To the owner... why do you hire people like this? read more

My main complaint is the staff they have , out of the 8 or nine guys working there 3 are very helpful answer your questions and do some explination of some products. But the rest they just don't care. I asked for some assistance on a plumbing part, the only help I received was pointing me out to the aisle. These guys have no customer service what's so ever , Headed somewhere else read more

"Owner" Todd was extremely rude and unhelpful. My mom (age82, who is a recent widow) brought a heater for her bedroom. It was the wrong type. When my sister tried to return it she was told because the box was opened he would not take it back. The receipt doesn't not state that. He was willing to take it back if she ordered a more expensive type. Todd came to the desk yelling asking if she was the one suing them ( I guess we're not the only consumers with issues here). I will be contacting corporate if the issue is not resolved and posting on social media to warn others to beware. I'd rather drive to the valley with my money than put up with a rude owner who feels it's ok to take advantage of the elderly on a fixed income. read more

Paintcraft Ace Hardware - Only cardboard to keep the elements out! - Hardware Stores Near Me - Los Angeles, California

After going to Lowe's and not being able to find what I needed and getting no help from the employees, I shot over here. I called on the way to see if they had a splineing tool. Not only did they, whe. I arrived, the guy who had answered the phone had it at the register for me. I love small, independently owned shops and these guys helped me to remember why. They will get my business again! read more

I rarely come to this hardware store, usually sending a worker over to make necessary purchases. The1 star rating is in regard to the owner, manager, or whoever he is that I don't care to know. The staff is generally ok and helpful, depending on who helps you. I made a large purchase of cleaning supplies based on the fact that I would be able to return ALL within a couple weeks at the most and double-checked with the cashier about the 20% restocking fee. If I was to be charged a 20% restock fee, then I was NOT going to purchase the cleaning supplies. The cashier said it wouldn't be a problem as long as I returned unopened, within a reasonable time, which I did. I had actually stopped just to buy paint but knowing we had apartment vacancies that would necessitate cleaning, I thought I'd purchase cleaning supplies while I was here so I went ahead and got what I thought was needed. Turns out, my husband decided to hire out cleaning services, and subcontracted the magnesite deck refinishing work. I had to return everything. When I was told there was going to be a restock fee, I mentioned that the cashier who rang up my purchases said there wouldn't be a problem as long as I returned everything within a reasonable time, which I did. I wanted to speak to the owner/manager, or whoever he was sitting at the end of the counter, but he started yelling at me from his seat at the end of the counter that he has to pay the cashier to process the return, etc. etc. His behavior astonished and surprised me. He was outright rude, and disgusting. I took my refund receipt and left, vowing NEVER to shop there again for cleaning supplies for our properties - I can do that at Target at better pricing and refunds w/o being subjected to inferior quality customer service and humanistic ,behavior.... definitely not a class act regardless this is a hardware store. read more

Thee worst place to go If you have any actual inquiry or need direction in getting supplies. Good luck getting management or employees to make eye contact with you if you're standing near the screws and bolts. Despite being a customer by proximity the only helpful section is the guy who makes Keys. read more

I live nearby and have been going there for a couple of years when I work on projects and the biggest trouble I had in the past was that the house keys I had them make did not work. I didn't bother trying to get a refund for that since those aren't worth much. However, today I tried to return an unused Bondo can and it turns out that it was missing the hardener. No one checked this when I bought it, but they are claiming it was checked. I never opened the can and it stayed in the bag the whole time because we used a different product. I even double checked with my friend working with me. When I called back to explain this, the worker argued with me for 30 seconds and then hung up. I hear Tak's Hardware on Jefferson/Norton is good, so will go there instead now. Addendum: Just went to Tak's (had another supplies run today), had three different people - including the owner - helping me. SO MUCH NICER and same prices. I would also recommend Vista Paint at Pico/Rimpau - great customer service and they will go the extra mile to match your paint color. No more Paintcraft Ace Hardware for me. read more

Called about a an Ace Hardware paint sale that was advertised. The man that answered the phone seemed annoyed, and was very rude.

Horrible experience! The manager "Tony" provided zero customer service and was very rude. Any question answered by this so called manager was done under protest. You're better off going elsewhere. read more

This place is great, and the bad reviews are unwarranted. The many times I've been there everyone has been so helpful and polite. They know their stuff and have a good sense of humor. This is the way hardware stores used to be, and still should be. If you want a soulless experience and mediocre service from bored employees, go to one of the big box stores. This is place is great and has everything you need. Support your local small business! read more

I absolutely love this place. I've been to the larger chain hardware stores and I'm not able to always find what I need, but whenever I have a issue I go in here. Omar and Hawk are the best they are both very knowledgeable and very helpful THANKS GUYS! read more

They're always pretty nice to me here, and it's pretty easy to find what I need for simple home repairs and tools. They copy keys and do everything pretty quickly read more

I love the people that work here. i've been wanting to write them a review for the longest time.Everyone is super nice and helpful and Hawk is soo awesome! read more

Sometimes the big home-fixing stores(Lowe's, Home Depot, OSH) are a major disappointment, and a waste of time. I fix a lot of things in some older units that my family owns, and a good local hardware store is often my best friend. The big stores are perfect if you are remodeling a house, or doing some kind of a big job. The local hardware store is a time-saver when you are trying to repair something, especially things found on older buildings. You can fix damn near anything with what is IN STOCK at this store, and Home Depot "wishes" their customer service is a good. Sometimes the local store even has better prices. read more

Great hardware store. Managers and employees have always been fast, kind and helpful whenever I come in.

This review is based solely on their hours. Who closes at 5:30pm on a weekday??! I don't get it..

good place to buy stuff. The manager Tony was helpful and funny. recommending to everyone I know. I would recommend to everyone.