We had such a great time. I loved that they're big on safety. My boys had a blast. Can't wait to go…read moreback. Thanks much to Tony Balian for an awesome experience.

Great fun. Perfect for a day out with friends. The service…read moreis awesome. They helped me service my marker too. Staff is friendly and knowledgeable. Always giving tips. Shout out to Tony the supervisor went out of his way to help us out.

Stay Away from this business . You've been warned. Mike has…read moresome serious Shady business practices. I was warned by others, I didn't listen now I'm 1 gun short. Today 1/7/24, I was going to pick up my HPA fully upgrade AK only to find out that it's missing, also my redline regulator for Daytona and a aeg battery. The explanation Mike gave me is that if a job he worked on has been there for over at least a couple years, he discards/boneyards it after making multiple attempts to contact owner. First, this was never disclosed to me when I brought in 4 items for repairs, he "victims blames" me by laying the fault on me for leaving the gun too long. The person who told me not to go to him says he takes his time with the repairs, I was in the impression that this is normal and same reason I haven't heard from them. Airsoft was in a hiatus since Warped OPs burned down 18 months ago, I get his point but I'm not unreasonable, I was expecting to pay storage fee or whatever he wants to charge me for that. There was never an attempt to contact me about my items, I never changed my number and have the same number for years and I work in healthcare working with multiple health care professionals. I simply don't miss phone calls. The job is not over 2 years ago, see tag, he keeps on changing on how long he keeps an item in storage, started from 6 years and worked his way down to 2 years. Lastly, the only item I got back today is my krytac drum mag that he deems "beyond repair". Mike's reasoning is extremely faulty because of all the items, the drum mag would be the perfect candidate for trash/boneyard. He claims that once his shop contacts the owner, they right something behind the back of the tag. Mine is blank. I wouldn't be surprised if Mike sold my items. It just doesn't make sense to throw the "repaired" items and keep the boneyard ones, plus it's a quick sell. Stay away, do yourself a favor. Learn from my mistake, this guy is a scum and this is the confirmation.i

Brought many of my AEG's to them, they are really knowledgeable about what they do. Definitely…read morerecommend them for maintenance and modifications. They also do 3d printing for airsoft related stuff. I haven't used them for that yet, but we are going to be doing some work on my m4 stock soon.

I like sports stores. Big 5 is the cheaper version of all the other big time department stores…read more Trust their sales because it's really cheaper. I didn't have any hard time finding what I needed when I got to this place. The guy greeted me and showed me immediately where to find the goggles section. Lady cashier was fast and personable. I was out in 10 minutes.

I visited this store on two separate occasions this week and the staff experience felt inconsistent…read moreoverall. A couple of employees were friendly and helpful, but other interactions felt cold and unwelcoming. The overall atmosphere seemed somewhat tense, and communication between staff did not appear very coordinated. When management assistance was needed, they were called from the office and the interaction came across as disengaged and not very approachable. I've generally had much better experiences at the Burbank location, where the staff has usually felt more welcoming and organized.

I purchased a Byrna gun here and everyone was extremely helpful in providing thorough information…read moreso I could make the right decision and choose the best option for my personal needs. The Byrna gun is an excellent nonlethal alternative for practicing shooting and self-defense. Fairly priced and no license required makes this an easy choice.

Eddie was great with explaining the various Byrna guns and showing me how to load, shoot, and…read moreunload the CL. We discussed the difference in each model and even got some practice in to see how it felt to release the trigger. He showed me around to the practice area. Everything was clean, even the bathroom smelled nice. He said they make sure to keep things clean for the clients. They also have a training class you can sign up for. Once you buy, you can go anytime they are open and practice, you just have to bring your gun and launcher. He also gave me a great deal by putting together a personal package for me instead of me just buying the CL kit. I went on the national website to compare pricing and it was definitely a good deal. Right now everything is 15% off. I'll for sure go back to use the practice range. Who knows, maybe I'll buy another one as a gift for a family member out of state (once I check some laws). I highly recommend you go to this store instead of ordering online. Ask for Eddie!

This store location seemed pretty huge in comparison to a few of the other tons of stores that I…read morehave been to in So Cal and WA. But then again, it may be because I'm basing that on how much product I felt they had in their store. The workers were friendly. The store was clean. The store is also very organized so that was lovely. The only thing that I didn't know was that the store closed at 9PM instead of 10PM. I came in with my hubby looking for some last minute board shorts and luckily we were in and out in a heart beat. I appreciate all the employees that were so helpful and knew exactly where I needed to be to find what I was looking for. Good experience!

Good selection, had what i needed so its ok in my book. Guy at the gun counter was helpful.read more

I like this location, but not the parking lot. It's next to an auto parts store so it's always…read morecrammed with people working on their car or just flat out poorly parked taking up multiple spots. With that said, once inside, they do a great job of stocking as much as possible given that this is a slightly smaller Big 5 location than others. I always make a point of coming to this location first because chances are checkout lines will be shorter and then if they don't have what I'm looking for I go up the street to the Granada Hills location. Staff here is also very friendly. They tend to only be at the register and aren't wandering around the store a ton, but I've also never really needed help finding things as the store is very well laid out and intuitive. Prices are fine. Nothing amazing, but they're better priced than other big box sporting good store chains so, once again, this is always our first stop for gear for our 3 growing kids & their youth sports gear. If you give them your email you'll get a weekly email with some good deals that often are catered to whatever sport season is about to start as well which I greatly appreciate. If not, chances are you'll get a coupon in the mail for 20% off or $5 off a purchase of $20 or more. So always keep an eye out for one of those if you know you are going to need to buy anything.

I had a horrible experience with the manager at this location on Reseda named Ted. I purchased a…read morestop watch, got home and realized it was taped up as it was used, scratched up and didn't work. Took it in to exchange it and was making a complaint to him in the store and he kept cutting me off as I was speaking and rushing me. Then I exchanged for another one, get hone and it doesn't even work. I called the store to speak to him and again kept cutting me off mid sentence trying to get me off the phone. I said as a manager this is very unprofessional and he then proceeded to give me attitude and say he doesn't care. Then I said I will be calling corporate and writing a review about his behavior on Yelp and his treatment of me as a customer and he said he doesn't care what I do as it's his last day anyway and it really doesn't matter to him. Then he got sarcastic and said do what you need to do and hung up the phone on me! This is unbelievable that a manager of a store would treat a customer like this! Not acceptable and so unprofessional. Will never be shopping at Big 5 again!

While other staff were accommodating and welcoming, after being asked by Mikey (who was very kind)…read moreif we "needed any help" we were, what I can only describe as accosted, by who I presume is the manager of the establishment (tucked in dress shirt, older, noticeably hiding agitation) He burst through the a door behind us and barely hiding his suspicion, in a stern tone said "do you guys need any help?" at us after we were attempting to realign a product we knocked over. Mind you, we were carrying product that we purchased shortly after but for whatever reason this gentleman found it necessary to march out and essentially throw a thinly veiled accusation at us. It's very clear he thought we were attempting to shoplift and without valid reason. I implore that this person do better in the future. I won't be returning to this store and will be telling others about my experience here.

Sadly we came to Big 5 to purchase some fishing supplies. While they do have a fishing equipment…read moredepartment, the inventory was very low. They did not have any leadcore line and had very limited choices of needle fish. We are right in the middle of fishing season and it would be nice to see a sporting good's store with a decent amount of inventory. The sales associate in the front of the store greeted us when we arrived and wished us a good day. This store is located in a large shopping center with plenty of parking even though it is a busy parking lot.