I went in there today and the lady that helped me was awesome. I'm sorry I forgot her name, but I…read morewent in wanting a specific type of bag not realizing there's five different types and she took a lot of time showing me all the differences making sure I got the right one

Bipolar beetch in the front counter, WOW. Just moved to this area and this is my second and last…read moretime in this store. Rather go to the store in Simi Valley where I know I'll be treated fairly and equally. Coworker definitely caught on because he started being nicer and using his customer service.

honestly super grateful to Selene for helping us The most…read morefastest & greatest service 10/10 give her a raise asap thanks

This shop is AMAZING I come here for my everyday clothes my skateboards my shoes everything they…read morealways get me right. I asked them if they could do me a custom grip job with flames they said they couldn't do it I still came out with a fire grip job. I tipped them for this just hit em up with what you need done.

Came over here to find a particular sneakers. They didn't have it. I look around including the…read moreclearance rack, I found one that I like and it is in my size. The staff are friendly, helpful and wearing masks. Social distancing and limited capacity is enforced. Hand sanitizers are on deck. Free parking in front.

I've been shopping at this location for aproximatly twenty years. Welcoming, offering a large…read moreselection of Womens, Mens, and Childrens footwear. A regular promotion is their BOGO on socks (mix or match your second pair) no limit, BTW to save money jet back to the clearance wall of socks in the back wall...socks can be as low as $1. Name brand backpacks for back to school, you can wait for the 25%-50% off sale which can also be used with a coupon. Free home delivery if you order within the store, just sign up to be a free rewards member. The Famous Footwear app is quite convenient if you're the type of person who doesn't want to carry the rewards card, have all your rewards points calculated for you along with the coordinated issuing certificate (for every 100$ you spend) you can redeem a 5$ rewards certificate, along with coupons and highlighted current sales. The rewards member number can be located on your member card or your receipt. So far they keep holds up until they close at 8pm, and offer a 30 day refund policy as long as the shoes are unworn, with the box and receipt, anything longer has been store credit. Proper shoe sizing is available. Do your feet ache, back stiffen up during the day you may need to change your insoles, they offer Athletic, Arch and for Plantar Fasciitis. Which comes with a 3$ mail in rebate. The Outlet offers BOGO on shoes bianually however normally tend to be 10-15$ less expensive than the regular Famous in the AV mall next to Sears. Advice let me drop you a hint, check the clearance racks you may get lucky and find brand named shoes as low as 5$. So be sure to sign up and become a rewards member so you never miss out on the sales and coupons evenmore you earn rewards points just for shopping.

Lancaster, CA This…read moreis a newly opened Burlington that took over the Big Lots location, so be prepared for a long line to the register. The store is fully stocked - from seasonal items to everyday household goods, however the aisles are not wide enough for two people to pass each other. It needs a little bit of reorganizing. And they don't have dressing rooms yet which is an inconvenience when you are buying clothes. But the employee is nice though saying you have 30 days to return. Parking isn't a problem, plenty of them and it's free. I did spot some nice long coats in different colors. Nice for the upcoming winter months. A lot of selection and price are competitive, but the layout could use some improvement.

We came to Burlington around 9:57 AM, and there were barely any customers in the store…read moremaybe four people total. We asked Natalie if my child could try on just one pair of kids' pants, and she told us the fitting rooms are only open on weekends. When we questioned the policy, she said that because the store is small, they're not required to let customers use the fitting rooms on weekdays. That made no sense, especially since the store was practically empty and the fitting rooms are right next to the cashier. So I'm supposed to buy clothes without knowing if they'll fit? We had a cart full of items we were planning to purchase, and we only wanted to try on one pair of kids' pants. It wasn't an unreasonable request. The experience felt dismissive and frustrating. A little flexibility and better customer service would have gone a long way.

I visited the Torrid Palmdale Store and was really disappointed with the lack of customer service…read more There were three employees in the store, and not one greeted or acknowledged me. At one point I was holding several items, dropped one right in front of them, and no one offered to help--they were just talking behind the counter. I tried everything on and ended up liking a lot, but chose not to purchase in-store because of the experience. Instead, I bought the items online (over $600 worth). I've shopped at Torrid for years, and customer service used to be a big reason I kept coming back. It's disappointing to see that standard has slipped. Basic things like greeting customers and offering help really matter--especially when people go out of their way to shop in-store.

Best customer service!!! Love the manager and staff!!! They always show me multiple items and…read morecheck online too!!!

Such a pleasant place to donate! The staff is friendly and helpful. This is the best Goodwill in…read morethe valley!!

First thing is they are OVER PRICED and they will sell crap that doesnt work and you cant refund it…read moreyou can only exchange..AND now you cant even try on clothes to see if they fit

Omg I'm so happy little ol' Lancaster has a Bath and Body! It's a cute small location, gives a…read moreboutique look and feel. But they get everything and sometimes more just like the rest of the shops. Great vibes, super personable staff that makes me smile when I leave :)

Went in today to grab something's for my lady & upon walking in I was greeted by Maribel. She was…read moregreat. Super friendly showed me tons of options per my ladies liking & was a pleasure to talk to. Thank you, Maribel.

The place is packed to understandably they did the best they can to get my fuse for my car overall,…read moreit was a good experience

Staff was hella friendly, knew their stuff, and courteous. I kept going back to replace parts and…read morethey were always personable.